April 2015

open thread – April 17, 2015

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on anything work-related that you want to talk about. If you want an answer from me, emailing me is still your best bet*, but this is a chance to talk to other readers. * If you submitted […]

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my interviewers keep yawning in my face

A reader writes: Here’s a new one that is baffling me. I’m seriously looking for work, and generally get called to interview every few resumes I submit. I treat every interview seriously, and prepare, bring work samples, dress professionally, arrive 5 minutes early, make good eye contact, firm handshake, ask great questions (they respond with […]

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how to develop someone’s troubleshooting skills

A reader writes: I wanted to get your advice on developing a team’s troubleshooting skills. I work with a group of analysts who do fine handling issues they’ve seen before, or when there’s a procedure that applies exactly, but have trouble troubleshooting less common situations. Unfortunately, the nature of our work means that it’s not […]

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how can I force my company to let me work remotely?

A reader writes: I am the patient financial advocate for a large medical group in New Mexico. I have over two years tenure, and no one else holds this position at my company. My work has been described as excellent. No issues of any kind. Never called in sick, you get the idea. I am […]

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is it rude to cc higher-ups when another team is unresponsive?

A reader writes: I work in a professional school within a very large private university. A colleague of mine had been trying repeatedly to contact one of another department to set up a time-sensitive training for some new employees, without receiving a response. This department is notorious for it being difficult to get their attention. […]

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