February 2017

how to have better relationships with other departments

If you’ve ever felt the frustration of being stymied by another department’s lack of action on requests from your team, or ever known the feeling of not being able to move forward until your counterpart in another department does her piece of a project, you know why it’s important to have good relationships across teams. […]

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what to tell my employee about another employee who’s underperforming

A reader writes: I manage a junior employee, “Arthur,” who has become friends with another employee at his level, “Ford.” Ford works on a different client team with a different manager (“Zaphod”). Ford has been significantly underperforming. It’s been clear for a little while that he isn’t well-suited for this position. Ford’s manager, Zaphod, has […]

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how to get shorter answers from a rambling employee

A reader writes: I have an employee who is extremely detailed in every way. This can be great in some cases, but whenever she speaks (in a meeting or just one-on-one) she is extremely long-winded. She will generally say the same thing in three different ways, and then summarize again. Her emails and written projects […]

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raising ethical objections about a client, my boss wants to recruit my classmates for jobs, and more

It’s five answers to five questions. Here we go… 1. Raising ethical objections about a potential client I work in advertising. Our boss, who procures clients, will be pitching our services to a “wellness center” that offers coffee enemas and other forms of quackery alongside *maybe* one or two other therapies that seem to check […]

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