December 2021

updates: the thermostat wars, the stripping boss, and more

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Here are four updates from past letter-writers. 1. Thermostat wars with a classist twist I took your advice and stood my ground, allowing the cleaning lady to have […]

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update: should I tell my bosses they need to work more?

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer wondering if they should tell their bosses to work more? Here’s the update. It feels like so long ago since I wrote in about my […]

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employee wants to bring a fired coworker to the holiday party

A reader writes: We recently fired an employee, Doug, after a series of serious errors. We gave him extensive training and retraining, verbal and written feedback, and multiple warnings. We even simplified his work and left him with only the most basic work assignments possible but, in the end, his mistakes angered multiple clients and […]

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update: “I will confront you by Wednesday of this week”

Several years ago, a reader shared with us this epic email that was sent by their company’s boss after a holiday party gone terribly awry, and every year I reprint it during the holidays. This year,  the person who originally shared it sent in this “update” (or rather, additional details on the original situation). Every […]

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update: a creepy customer complained my employees aren’t friendly enough

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the hospitality director whose creepy customer complained her employees weren’t friendly enough? Here’s the update. This incident gave me the opportunity for some personal reflection because I realized […]

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how do I reject a difficult internal applicant?

A reader writes: I am building up a new team and struggling with how to handle an internal applicant. The job I’m hiring for is fairly customer-facing and requires mostly independent work. One internal applicant who’s currently on another team, Marion, is a train wreck. She is barely competent in the fundamentals of our work. […]

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