August 2022

my younger employee doesn’t know professional norms

A reader writes: I’m a 30-year-old female manager. We recently hired a new employee who is 25 who came highly recommended and will be building out a role that we haven’t had filled in years. Despite the fact that our age difference isn’t large, I am kind of amazed by the generational difference between us […]

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how to deal with a client who’s always late

A reader writes: I run a professional services consulting business. I work from home and all of my clients are elsewhere, so our meetings are always over the phone or Skype. For the most part, I love my clients, but one of them has a chronic problem with being late or simply blowing off our […]

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