September 2023

customers are ignoring our male receptionist

A reader writes: I am the co-owner of a small business which previously had two receptionists, Alice and Becky, both women. Recently, Becky has gone to part-time, and we have hired a new male receptionist, Charlie. The problem is, members of the public consistently fail to recognize that Charlie is the receptionist. The receptionists work […]

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my employee says she has “pregnancy brain”

A reader writes: My lead administrative assistant, who is normally fantastic, is pregnant. In the past few weeks, she has made some very significant errors, two of which in particular have ended up causing a good bit of drama, increasing workload for others in my department, and also costing our organization a not-insignificant chunk of […]

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I saw a private text about my intern having sex on her desk

A reader writes: I have a question about something that happened to me earlier in my career and what I should have done. I worked in a very small office: the executive director, myself, and an intern (who I managed). Often people would be in the office alone if others were out at meetings or […]

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how to tell my employee I made a mistake with a client

A reader writes: My employee, Joe, met with a client, Alice, who had previously met with me before Joe started in his role). I know that my meeting with Alice went poorly — she was making unreasonable requests and displayed a level of inflexibility that I knew would not get her where she needed, but […]

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