February 2024

my store is doing great because I’m breaking all our policies

It’s the Thursday “ask the readers” question. A reader writes: I have been the manager of a clothing retailer (think along the lines of Forever 21, H&M, etc.) for two-ish years. Unfortunately, the brand at large is not doing very well. My store, however, has outdone our performance metrics by over 400% and for the […]

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employee wants a higher raise than she earned

A reader writes: I have an employee whose yearly review I am working to wrap up. After the initial review, we usually discuss a raise, based on what was discussed in the review. We typically would expect a 2-5% raise for this person. I got an email from her requesting a 13.15% raise. I don’t […]

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is it normal to cancel days off for a resigning employee?

A reader writes: I am a new manager, though I’ve led individual contributors on project-based work for a large part of my career. My direct manager, “Sam,” said something puzzling to me last week and I’ve been chewing on it all weekend. One of my direct reports, “Drew,” put in their two-week notice on Monday. […]

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