outside

how do I stop my employees from giving me gifts?

A reader writes: My team has recently expanded. A couple days ago, one of the new employees gave me a book as a holiday gift. I have never given or received personal gifts at work and don’t want to start. How do I acknowledge the gift without encouraging repeat or treating my employees unequally? I […]

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my employee gossiped about a conversation she eavesdropped on

A reader writes: I am the general manager of a large company. Recently I had a closed-door meeting in my office with our HR manager, Jenny, discussing the issues of the week, including disciplining a difficult employee and succession planning for Jenny’s unannounced new role in the company. When we exited the office, we noticed […]

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my Twitter account has been hacked

FYI, my Twitter account has been hacked and I’ve been locked out of it. I’ve reported it to Twitter but their auto-message says it may take a few days for them to fix it. So far nothing weird has been tweeted from my account, but I assume spam links, etc. are coming so be warned […]

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employee quit and deleted all his files

A reader writes: One of our employees just quit without notice and left us in a bind. He is part of a team that works collaboratively, but recently took on a new project and hadn’t gotten to cross-train any of his colleagues before he left. He came in after a vacation, turned in his badge […]

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how can I write warmer emails?

A reader writes: What tips can you offer to “soften” the tone of business emails? I tend to be direct in real life interactions, possibly erring on the side of blunt. Putting niceties in emails to others feels like a waste of their time, but some feedback I’m getting is that I can come off […]

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ice-breakers don’t have to suck

In response to the recent post about excessive ice-breakers at work, Sarah Lichtenstein Walter shared the guide she created for her team about how to design good ice-breakers and what to avoid. I love it and am sharing it here with her permission. Sarah says, “My favorite of these is the favorite/least favorite work activities […]

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the schedule for updates this year

A heads-up about update season: for the next few weeks I’ll be posting at midnight, 11 am, 12:30 pm, 2 pm, 3:30 pm, and 5 pm (all times are Eastern)* … as a minimum. There will sometimes be additional posts at random times throughout the afternoon as well! We have a lot of updates. Also, […]

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how to tell an assistant, “just fix the problem!”

A reader writes: Soon after I started, I hired a new assistant, Amy. She’s been here a few months. It’s going okay but I’m trying to figure out which of the following things are worth trying to fix with her, and which are just personal quirks and to let it go. She excels in other […]

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