how to get a staff member ready for promotion

One of the signs of a great manager is that her people move on to bigger and better things – because great managers hire strong people and develop them well. Too often, though, when employees get promoted, they don’t get much training for the next step – which can make for rocky transitions.

Here’s what you can do as a manager to set your high performers up for promotions where they’ll thrive.

1. Stop solving problems for the staff member. Instead, actively coach them to solve their own problems, by asking questions like, “What do you think we should do?” and “What advantages and disadvantages do you see to that approach?” (Of course, this is good to do with all employees because it will develop people’s skills and judgment, but it’s especially important with people who you’re considering moving up.)

2. Invite the staff member to shadow you. Invite the person to sit in on calls and meetings with you where you think they’ll benefit from observing. Then, talk with them afterwards and point out why you did particular things – what was in your head about a tricky situation or why you redirected the conversation when you did. Give them a chance to see higher-level conversations and decision-making that they might not normally be involved with, so that they’re not starting fresh when they do move up.

3. Delegate more to the person. Think about what areas of work this person will be handling on the next rung, and find ways to start giving them experience in those areas now, by delegating additional projects and responsibilities. Encourage them to stretch themselves, and be available as a resource as they take on new challenges. (In many cases, it will make sense to be transparent about what you’re doing and why, so the person understands why their workload is shifting.)

4. Give lots of feedback. It’s always important to give lots of feedback, but when you’re grooming someone to take on new responsibilities, feedback is particularly essential. You should do this both broadly, by talking to the person about what you see as their strengths and areas to work on developing in, and more narrowly, by checking in projects as they unfold and debriefing afterwards.

5. If the next rung up involves managing people, work on management skills in particular. The transition from doing the work to managing others who do the work can be an incredibly difficult one for new managers and trips up even highly talented people. So if the staff member doesn’t have much management experience, you might have her begin to manage the department’s interns or lead an important project or otherwise get her feet wet in relatively low-stakes ways. To provide support along the way, regularly talk through thechallenges that arise and how to handle them – everything from feeling comfortable being in a position of authority to addressing missed deadlines. Because managing people is an area where there aren’t necessarily built-in checks and balances until something goes terribly wrong, getting coaching along the way can make a huge difference in building good habits. (For that reason, you also might want to consider sending aspiring managers to formal management training to develop their skills.)

I originally published this at Intuit QuickBase’s blog.

 

I racked up $20,000 in personal charges on my company credit card

A reader writes:

The short version of the story is that I genuinely misunderstood the way my corporate credit card was to be used. I have been using it over the last few years regularly for personal reasons, including medical, car payments (a car is required for my job, but not covered under expenses), and general personal shopping. My girlfriend did not have income for two years, and I used the card to cover expenses beyond my paycheck.

I can use PayPal to get cash out of the card and into my bank account, so what I have been doing is waiting until the bill is due (a new billing cycle) and taking out that amount with PayPal, then using the cash to pay it off, plus adding in my own money to try and reduce the balance a little. This just means I get charged PayPal fees for the cash advance, and it means nothing more is due until the next billing cycle. This results in the next month having that balance plus charges, minus any and all money I can put toward it out of my pay (generally $2,000 a month).

Somehow I have managed to rack up a rolling balance of $20,000 on this card and I can’t ever pay it all off in one go. I had a bankruptcy a few years ago and cannot qualify for a loan to cover the full amount.

I am scared to bring it up with my manager because it might mean I will lose my job once they realize what’s been happening, and if I lose my job I will no longer be able to contribute the $2,000 each month toward paying the balance off. Some people even have suggested I might be up for serious legal problems, and I just feel so stressed out every single day about the situation.

I wrote back to this letter-writer and asked: “Just so I really get the whole situation, did you really think was allowed? Or were you hoping you could do it and pay it back before it was noticed?”

The response:

Well, there’s a bit more to it. My main job fuction changed dramatically. After working for the company for two years on-site at a client office, I was informed that the client had canceled the contract, so I would need to do another function, which would require driving all over town instead of being based in an office.

My manager said point-blank that if I did not get a car within the week, there was nothing he could do for me. He stated clearly and explicitly that the company card could not be used for personal expenses, but he also mentioned that it would not be checked up on if it got paid in full each month. So, with that information I made the decision to go forward. I truly thought that all would be ok as long as I did whatever it takes to pay the balance in full each month, and it seems to have held true so far. But at the same time, I am aware that the company policy states no personal expenses.

The orginal plan was to use the money for a deposit on a car, and once the car was paid off, I would then have the car as an asset, which I could use as security on a loan, which I could use to pay off the card. All was going to plan, but the car got written off due to the engine totally breaking down after a month, so I then had to get another deposit on a second car. That was also ok until one day while at a red light a semi-truck smashed it up , and that second car was nearly paid off but then it got writen off as well. Luckily, for the second car I did have insurance, but the insurance company only agreed to pay out the remaining balance on that car loan and so I was again carless. Third car deposit, and four years later I am feeling trapped in this cycle where I am getting about $600 in PayPal fees every month.

I am starting to get unwell from the constant stress and thought that HR might see it as theft and I could be sent to jail, lose my job, and lose my reputation and ablity to get another job. Basically, I am terrified that I have ruined my life completely through an act which was made at a time of high stress and was short sighted, but done with the intention of saving my job. I don’t know if it is relevant but I have ADD, so impulse control, particularly when under stress, has always been an issue for me, and the whole thing was really traumatic with changing roles and several other factors. My mental state was definatly not clear at the time I started doing this.

Ooooh.

Okay, yeah, this isn’t good, but you know that so I’m not going to dwell on that.

The right thing to do: Tell your manager what happened. Come clean and accept the consequences. There is a good chance that you will lose your job over it, but if you’re an otherwise good employee and you’re genuinely contrite, they may be willing to work out a payment plan with you and not take legal action. Legal action is possible, but it’s generally no one’s first choice, so if you show that you’re horrified at what happened and that you’re genuinely committed to aggressively paying it off, they may prefer to just let that happen.

The other option: I suppose that you could keep paying it off as aggressively as you can and hope that you have it paid off before anyone notices. I’m surprised that no one has noticed yet, and the fact that they haven’t might mean you could actually get it paid off before they do — but if they do notice, the fact that you didn’t proactively come clean won’t be good. On the other hand, I suppose you could plead ignorance and point to the fact that you’ve been aggressively working to pay it down to show that you had no intent of trying to get the company to shoulder the charges.

I think you should do the right thing and come clean — and I think that if you don’t, the guilt alone is likely to cause problems — but the right thing does come with a price, and while it’s easy to say from the sidelines that you should be willing to pay that price, you’ve got to make that choice for yourself.

Does anyone else have advice for this letter-writer, something that might help him clear this up faster? (And please be kind. He screwed up, but he clearly knows that.)

Updated to add: Please talk to a lawyer, as many commenters have pointed out. You want someone on your side who can advise you legally.

Read multiple updates to this letter here.

I want to skip my office’s day at the beach, I shared an employee’s paycheck on Facebook, and more

It’s five answers to five questions. Here we go…

1. Can I skip my office’s day at the beach?

I’ve been in my office for about seven months now and I recently learned that every year, the team goes on a summer outing. It’s not necessarily a team-building outing. It’s just a day away from the office enjoying each other’s company.

This year the team voted on spending the day at the beach (other options were kayaking, laser tag, and going to the movies). I really don’t want to attend this outing for multiple reasons. I don’t really like going to the beach and even though I like my colleagues just fine, I don’t necessarily want to spend an entire day just socializing with them. Part of me wishes we picked one of the other activity that didn’t require being away for the entire day and that also involved an activity.

Do I have to suck it up and go to this? Is there any way to graciously ask to sit this out?

You should go, be sick that day, or have a scheduling conflict. I would not ask to sit it out on grounds of just not wanting to go, or you’ll come across as Not Interested in Being Part of the Team. That’s silly — you shouldn’t have to spend a day at the beach if you don’t want to — but that tends to be how this stuff goes.

2. I shared an employee’s paycheck on a private Facebook group

I have an employee who couldn’t understand how the pay periods starts and ends since I would give them their paychecks earlier than the paycheck is signed for. So when she asked why she wasn’t getting her paycheck early, I posted her previous paycheck (just the front of the paycheck) on a private group on Facebook. Basically I shared with the other employees to show them the time periods on the check and when the check was written and dated. She got very upset that I posted her paycheck. Are there any laws that I wasn’t supposed to discuss or show the paycheck to anyone else? 

Laws? No. But assuming that it showed the amount of the payment, then yes, you violated her privacy. She’s entitled to be pissed off, and you should profusely apologize and rethink how you’re protecting your employees’ confidential information.

(And yes, there are certainly employers with total salary transparency, where everyone knows what everyone else makes, or government agencies where salary is public record — but I’m assuming that’s not the case here. And even if it were, she’s still entitled to prefer not to have her paycheck splashed all over the place.)

3. My manager keeps rotating through contract workers

I have a question regarding a situation that my fairly new manager is in. Our team had a couple of full-time employees quit, and our manager has brought in a couple of contract workers to fill the positions as temp-to-hire. Two of them haven’t worked out (so far), one for clear performance issues and one for more general fitting-in-with-the-culture issues.

Our manager is trying to find someone who fits the role really perfectly, but I wonder whether it is better to keep rotating through contract workers until she finds that person, or is it better to work with someone to help them fit in with the company? I really don’t know myself – it seems like each approach takes a fair amount of effort, and both a bad fit and a rotating roster are not great for building a cohesive team. I’m not really asking for advice for myself, since there’s not really much I can do about this, but was just curious about what you recommend in case I wind up in a similar position later in my career.

Neither! She should be hiring better. It sounds like she needs to put in more time on the front-end for screening, interviewing, and testing candidates. I wonder if she’s allowing herself to see the temp-to-hire set-up as one that gives her time to do all that once someone is already in place, since she hasn’t committed fully to them yet and can still get rid of them. She’d save herself (and probably the rest of you, not to mention the temp hires) a lot of time if she’d instead make sure she’s hiring the right person to begin with.

No hiring process is perfect, of course, and you’ll still always end up with some proportion of hires who just don’t work out, but you can do a lot during the hiring process to steer some of that away.

4. People keep interrupting my work to ask for directions

I am a prospect researcher for a large university. I sit at my computer and do research and compile reports all day long in a cubicle very close to the front of our office’s door. I’m on the 11th floor, where our Development headquarters’ mail room is, but our Donor Services department is on the 10th floor.

My problem is, despite all of the signs in the world, people still come up to me in my obviously high walled cubicle and ask me, “Hey, is so-and-so here today?” or “Where is person X’s office?” Don’t get me wrong, I’m happy to help, but that’s not my job here and it is so frequent that it affects my work. I would just put headphones in and ignore people, but we have donors, parents, and colleagues come in, and I don’t want them to assume I’m front desk and am just rude and then get a bad taste for our department without my even knowing.

We do have signs up with the names of all the administration that have visitors or get packages the most and arrows to show where they are. People just seem to ignore them.

How do I politely display that I am RESEARCH, not front desk, so that people understand my priorities when they come in? Or how do I propose to my supervisor changing my desk so that this isn’t an issue?

I’d actually take this as a flag that there’s a need for a better system for directing visitors. If people are asking you and you’re the wrong person, there’s a hole in the system that needs to be fixed — maybe by something as simple as better signage than what’s currently up. So I’d start by talking about the problem with whoever’s actually responsible for managing the visitor flow to that area and brainstorming solutions.

If that doesn’t work, talk to your manager about what’s going on and the impact it’s having on your work. It’s okay to directly say, “This happens enough that I’m finding that this is impacting my workflow and making it hard to focus. Would it be possible to move my desk to a different location?” (You could also go straight to this step if you want to, but your manager might ask if you’ve already tried to resolve it with the person responsible for that area.)

5. Can I work more reasonable hours during my last two weeks?

I have given notice at my job a few weeks ago now, and my last day is in two weeks. My primary reason is that I’m moving to be with my fiancé, but a large contributing factor is that they have had me working 12-14 hour days with no signs of it getting better, and we don’t get overtime. Can I reasonably go back to working 8-10-hour days?

My coworkers have approached the boss about the hours and he told them that’s what they signed up for and they should get over it because Saturdays are going to start soon. When I signed on, I was told my working hours would be 7-4 Monday-Friday, but typically I get to the office before 6 am and don’t leave until at least 7pm, and it’s been that way since about a week after I started. Sowing up after 6 am gets you a 6:15 phone call from the boss demanding to know where you are, and leaving before 6 gets you the same thing. I like what I do so I have put up with it, but now I’m burned out and can see the end. Can I take my sanity back or do I have to tough it out?

Probably, but with a boss that awful, there are no guarantees. Theoretically you should absolutely be able to say, “For my remaining two weeks, I need to stick to the schedule we agreed to when I was hired — 7-4.” That’s reasonable and most employers would have no problem with that. But with this awful dude, who knows.

is it really a good idea to create a 30/60/90 plan for an interview?

A reader writes:

I am interviewing for a management position where I would be overseeing the retail operations of an historic site, a fairly significant source of income for them. I used to work there as a volunteer, so I have a (positive) history with the organization and am familiar with a lot of their policies, etc. I know they are looking to make dramatic changes in how they run the retail aspects of the site and I want to demonstrate to the hiring manager that I have experience helping small businesses transition to new sales models and that I have relevant ideas about how they can make the most of this aspect of their organization (my resume and cover letter support this).

On my own, I’ve developed notes with talking points, stats, and relevant questions for my interviewer so that I can demonstrate all this during our conversation, but I’ve seen a LOT of things lately recommending management candidates bring 30/60/90 day plans in to interviews. Is this really something that would be beneficial to me or does it fall under the gimmick category? I’d emphasize that any plan I’d discuss would be very general and simply focus on how I see myself incorporating the ideas I plan on bringing up into the business in a concrete way.

I’d hate to sink my chance at a job I’m passionate about by coming off as arrogant or even too inflexible for their needs. At the same time, I’d hate to look like someone who’s simply coasting or not proactive enough to be successful during a transitionary period like this one. I’d appreciate any advice!

First, for people who don’t know what a 30/60/90 plan is: The idea is that the candidate creates a written plan outlining how they’d spend their first 30/60/90 days on the job and what they’d achieve in that time. It’s an idea pushed by some job-search advice-givers (which inherently makes it suspect, frankly), but a small number of employers have been known to ask for them too.

And the answer is: It depends on the company, your interviewer, and the role, and it depends on how well it’s done.

Frankly, most of the time that I’ve been handed unsolicited 30/60/90 day plans by candidates, it actually weakened them as candidates — because they just weren’t done well enough. And the reality is, for many jobs, it’s incredibly hard, if not impossible, to do these well. Often you just don’t have access to the type of information that you’d need to put together one that’s even approaching realistic and in touch with what your first 30/60/90 days should really look like. So often, that will depend heavily on the company itself and what they want your priorities to be, and often as an outside candidate, you don’t have enough access to that information to do this well. As a result, these can easily end up feeling unsophisticated, obvious (and thus not indicative of the rigor that you’re presumably hoping to convey), or unaligned.

Not always, but enough of the time that you need to really think through those issues and whether they apply to you.

(And certainly for some roles, especially more junior roles or roles that are essentially supporting others, it’s basically impossible, and trying to do it would come across as a little presumptuous and out of touch.)

On the other hand, there are companies and interviewers who love to see this kind of thing for some roles. There are also hiring managers who will consider this a sign of great initiative, and will care about that more than the actual substance of the plan.

So there’s not really one answer here; it’s really dependent on the factors above.

The one thing that’s an absolute, though, is that if you do it, it needs to be really strong. At least with reasonably rigorous hiring managers, it’s much better to not present one at all than to present one that focuses on stuff that isn’t in line with the manager’s priorities, or that just includes obvious on-boarding stuff (like meeting relevant clients and coworkers and getting to know the company — no doy), or that otherwise feels really out of sync with how they’re picturing your first three months. If you do it, it’s got be awesome (which unfortunately can be hard to judge for yourself).

how to handle the dreaded pay question when applying for a job

A reader writes:

I’m interested in applying for a job that asks for my salary requirements to be stated in my cover letter. This feels like a loaded question: if I shoot too high, am I pricing myself out of a job? If I shoot too low, am I condemning myself to be underpaid?

You can read my answer to this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and often updating/expanding my answers to them).

my coworker aggressively digs up information when someone has a death in the family

A reader writes:

How do I deal with a coworker who takes it upon herself to do investigative research online whenever there is a death in someone’s family? She likes to peruse the Internet, look up links, addresses, and family bios, and share them with others. Sometimes she does this verbally, but more often she send out the obituary to employees company-wide. It’s almost as if she is racing to find out information before anyone else can. This seems to be tolerated by my manager, who is fairly new in her position.

My dilemma is that my elderly mother may die soon. I also have a sibling in her 50s who was recently arrested for meth possession and has been in and out of the court system for the past year on the west coast. Her troubles are detailed online. All someone needs is a name and location. She lists her occupation as “teacher” and poses suggestively for the mug shot (shirt pulled down over shoulder, etc.), which is beyond embarrassing.

My coworker would love to see this information.

I know I’m working up a scenario in my mind before anything should happen, but I’ve been working with this coworker for 15 years now. I know she would love to be the one to “find out” this dirt and only too happy to pass it on.

How can I proactively handle this before it happens? (Truthfully, I can’t stand working with someone so fixated on others’ personal problems. Just a gossip monger and malcontent.) My manager treats her with undue respect simply because this person has been there for 25 years.

This is bizarre.

I see three options:

1. Say something to your coworker the next time she does this. For example: “Jane, I know you’re coming from a kind place when you look up and circulate this information, but I’m concerned that we risk violating people’s privacy if they don’t want this information shared, especially people who are estranged from family members or have situations in their families that they don’t want shared with others. I know that I personally wouldn’t want information like this circulated if someone in my family died — so at a minimum, I’m asking you not to do it for me, but also I think it’s worth considering whether to at least check with others before sharing their info.”

The problem with this approach: It may be highly unlikely to work, given that she’s someone who clearly thinks this is a reasonable thing to do. It also may just encourage her to look up your family now to see what you don’t want her to share. Still, though, I’m a believer in saying something directly when you can, and I think there’s value in going on the record with her about it, regardless of whether she changes what she’s doing.

2. Talk to your manager. Your manager apparently hasn’t considered that people might not want this happening. Say a version of the above to her, and ask if she’d be willing to intervene.

3. Decide that you don’t care if your coworker learns about your sister’s problems or shares them with others. It’s not really “dirt,” after all. Many people’s families include people who struggle with addiction and legal problems, and it doesn’t reflect on you. And really, if she were going around sharing this with people as if it were some kind of gossip or intrigue, most people are going to think it makes her look incredibly bad.

I’d probably do both #1 and #3, but any or all of these are reasonable approaches.

coworker with shingles, telling employees not to have personal conversations, and more

It’s five answers to five questions. Here we go…

1. I’m worried my boss is going to ask if I’m applying for a similar position at another organization

I have been the development director at Organization A for a year. I have a terrible, manipulative boss (our executive director) and the entire culture of the agency is founded on backstabbing and mediocrity. I’m doing my best to get out as quickly as possible. Recently, my mentor, who is an extremely successful development director for Organization B, told me that she is likely to be promoted to executive director, and encouraged me to apply for their development director job when it is posted.

My boss knows my mentor and knows that she may be promoted (it’s a small community). My fear is that if and when that happens, my boss will see the posting for the at Organization B and ask me point-blank if I’m applying. My boss is well-known for giving bad references to people just to sabotage them, and I know she’d see my departure after only a year or so of working for her as ungrateful. What do I say if she asks me? If I were to lie but then ultimately get the job, that seems unprofessional. If I tell the truth, she’ll treat me terribly and make my life a living hell. I’m wracked with anxiety over this (and over the inevitability of her finding out I’m seriously job-hunting). How do you suggest people navigate situations like this?

You say no, because it’s an unreasonable question to ask you. If you end up getting the job, you tell her that you weren’t actively looking when she asked.

If you prefer, you can say something like, “I’m pretty happy where I am, but if I’m ever thinking seriously about leaving, I’ll let you know.” (With a boss like this, “thinking seriously about leaving” can mean “when I have an offer.”)

People who demand information that’s none of their business aren’t entitled to candid answers, especially when you know they’ll handle the truth badly.

(To be clear, I’m a fan of being transparent with your manager when you’re ready to move on when your manager makes it possible to do that safely, but that’s clearly not the case here.)

2. How can I word a sign telling employees that personal conversations aren’t allowed?

I would like to post something in our plant saying “Personal conversation with coworkers during work hours is not permitted.” However, my plant is unionized and anything we post is always felt to be wrong. I don’t want it to sound like they are in prison (which they are not), but there are a few people who come to work to socialize instead of working. How can I word this differently without making it sound too harsh?

You can’t. A rule forbidding personal conversation during work is pretty draconian. Other workplaces manage to allow personal conversation without letting it get completely out of control, and you can too.

The managers of the people who aren’t spending their time productively need to, you know, manage them, which in this case means talking to them directly about the problem, telling them what standards of productivity they need to meet, and holding them to those standards. You absolutely do not want a blanket rule like this, unless you want to be known as a terribly dehumanizing place to work.

3. Coworker might have shingles in an office with immunocompromised people

I learned this morning that one of our partners “thinks he has shingles.” He stated this to one of our staff members and she reported it to me. At first I didn’t think anything of it, other than how uncomfortable he must feel. Then word spread among our small office of 12 people (through the one person he told, not by me) and chaos ensued. I have two employees with compromised immune systems and one self-proclaimed “germaphobe” who also happens to have her first grandbaby due, literally, any day now. She has not had chickenpox and has quarantined herself in her office, requesting that he be sent home or not go in her office until after his doctor appointment (scheduled for tomorrow) when we will know for sure what the diagnosis is. She also suggested I let everyone else in the office know what’s going on, specifically the two with immune system concerns.

I explained to her that I couldn’t require him to leave the office without a confirmed diagnosis from his doctor. I also explained that I can’t discuss someone else’s medical issues with other employees, nor could I force him to talk to other employees about his own health issues. He plans to work here at the office for the rest of today and tomorrow morning until his appointment. Am I handling this correctly?

Why not go talk to the guy? You say that word has spread and chaos is ensuing, so it would be reasonable to (a) ask him how he’s doing and (b) point out that exposure to shingles could be disastrous for some of the people in your office and that it might make sense for him to work from home until he finds out what’s going on.

4. How much notice should you get when you’ll need to travel out of town for work?

How far in advance should an employer notify you of an out-of-town internal meeting? We have always had our annual meeting I can plan for, but now several additional 3-day trainings are being scheduled with a few weeks or a month prior notice. It’s hard to enroll my son in summer programs, buy event tickets, or make advanced plans when I may have to fly out of town. Should I tell them or just suck it up?

P.S. I always accommodate last-minute travel for customers, but I feel like my company should plan and schedule routine internal meetings annually and give us all the dates at the beginning of the year or at least 3 months notice.

Yes, more notice is obviously better when it’s possible — but it’s not always possible. I don’t know what the context is here, or whether they could have let people know earlier (for example, it’s possible they didn’t find out about the trainings earlier, or funding them wasn’t approved, or space in the classes just opened up — who knows), but I wouldn’t assume more notice was necessarily possible. And there’s no one standard on this; in general, it’s wise to let employees know about travel once you know — but in lots of jobs, it doesn’t become known until a few days or a week ahead of time, and that’s sometimes just how it works. It varies.

Regardless, I don’t think a few weeks to a month is outrageous if it was unavoidable — but certainly if it’s going to cause problems for you if it keeps happening, you should speak up. Explain to your manager that it’s causing difficulty, and ask if it’s possible to get more notice in the future. (However, it sounds like this might be limited to just these few trainings and isn’t going to become a constant thing, in which case you might just suck it up and know that it’s going to resolve itself shortly.)

5. Should I ask an interviewer about a lawsuit against the company?

I’m in touch with the owner of a company who is interested in making me a departmental manager. In the process of learning even more about them and their work from various websites and clients, I discovered that they have an ongoing lawsuit as a defendant. It turns out, according to the plaintiff, my prospective company had hired the plaintiff company to perform work on their behalf and then didn’t pay them enough as per the terms of the contract. Is this something that would be appropriate for me to ask about? Also, just wondering if any of your readers might know if this would open me up to any liability as a result of the court case, even if I wasn’t working for the company at the time the contractual issue arose? It would be in Nova Scotia.

I can’t tell you about Nova Scotia, but in in the U.S. wouldn’t be liable for something that happens before you were employed there. You almost certainly wouldn’t be personally liable even if it happened while you worked there. Work-related lawsuits rarely create personal liability for staff (with some rare exceptions, which don’t include this kind of contract dispute), and employers have insurance for this kind of thing. (And I can’t imagine Nova Scotia handles something this straightforward any differently.)

But bringing it up in an interview? I think that would come across as really weird. This is a contract dispute with a vendor. It’s not about employee issues, and it doesn’t sound like something huge that could threaten the future of the company. In other words, it’s not really relevant to you. If it were, say, a class-action suit from previous employees about wages or working conditions or harassment, then yes, it would be your business. A contract dispute with a vendor isn’t (unless your job would be do their legal work or managing their vendor contracts).

can I eat at my desk at my first internship?

A reader writes:

I’m a college student headed to my first internship this summer and your blog has been so helpful in the preparation for that. I wrote a great cover letter and resume thanks to your advice, which was so different from our career center, and I know that helped me get the position. Thank you.

My question is about eating lunch or taking breaks at my desk. If I choose to spend some or all of my lunch break at my desk, will it look bad if I’m visibly at my desk not working? You know, eating a sandwich and reading a book or checking Facebook. Or should I opt to eat elsewhere/work through lunch/some other option? All of my past jobs have been retail or the like where there were mandated break times, but I’m not sure how that whole thing works in an office. (If it helps, I’m going to work for a large corporation, being paid hourly).

It very much depends on the culture in your particular office. In some offices, it’s very common for people to eat at their desks. In others, it’s not done, or it’s not done by people without their own offices, or it’s not done by people with desks that are in areas that visitors see when they first walk in (so that visitors to the office don’t see people snacking and Facebooking).

It’s totally okay to just ask your boss or a friendly coworker how this works in your office. On your first day, it’s completely find to say something like, “Can you tell me how lunch works? Is there a specific time I should go, and should I let anyone know I’m leaving the office? And do people typically eat at their desks, or somewhere else?”

On the subject of breaks … breaks in professional jobs don’t usually work the way they do in retail jobs. In retail, it’s common to have official 10-minute breaks and the like. That’s not typical in professional jobs. Instead, you’re expected to manage your own time. If you check your personal email or read a news article for a few minutes, it won’t be a big deal in most jobs — but it’s unlikely to be an official break.

And actually, I wouldn’t even check your gmail or read a random news article until you have a better idea of what your office culture is like and until you’ve established yourself as someone who has a work ethic and doesn’t goof off. Give yourself at least a few weeks to become more of a known quantity and to get a feel for the expectations in the culture you’re working in first.

And as for Facebook — honestly, I’d stay off of Facebook and its ilk altogether while you’re at work, especially since it’s your first professional job. Some managers won’t care if you spend a couple of minutes on it or if you’re on it during lunch, but people walking by your desk won’t necessarily know that you’re taking lunch at that moment and instead will just think you’re surfing Facebook while you should be working. That’s bad for your reputation.

All this is especially true since you’re being paid hourly, which means that there’s more likely to be an expectation that when you’re at work, you’re spending all the minutes that you’re being paid for capital-W Working.

But again, spend some time watching the culture while you’re establishing yourself as a hard worker, and over time you should get a feel for what your office considers reasonable.

how to manage when everyone thinks they’re the smartest person in the room

So you’ve got a team made up of smart, driven people. That’s a good thing, right? Of course it is – except when each of those people thinks he or she is the smartest one in the room and wants everyone to know it.

It can be tough to keep discussions moving when everyone thinks they have incredibly important things to say (and say and say) on a topic, and it can be challenging to get a team of big egos to work together productively.

Here’s how you can help keep a team of smarty-pants moving forward.

Be clear about when debate needs to end. As a manager, you should welcome input and discussion – but on teams where everyone thinks they’re the smartest one in the room, there’s some danger of getting mired down in discussion and debate. When you need the debate to end and need everyone to move forward in the same direction, be clear about that. It’s okay to say directly, “I’ve really appreciated hearing everyone’s thoughts on this. I’m going to take everyone’s input, think it over, and come back with a decision later this week.”

Model humility and openness for your team. This may mean that you need to letgo of your own need to be the smartest one in the room. Sure, this may not describe you – but be honest with yourself about whether it does. Many managers feel like they need to demonstrate their value by having all the answers – or at least by having more answers than anyone else on their team does. But in reality, “having all the answers” doesn’t even make the top 10 list of important qualities for a manager to have. It’s important than you know how to get to answers, yes, but it’s perfectly okay for you to seek out others’ input, admit when you don’t know things, and want to take time to mull over problems without knowing the solution right off the bat.

Consider making humility an explicit value for your team. Formally articulating that humility is a team value, and talking about what that does (and, crucially, doesn’t) look like in practice can help call out behavior that’s counterproductive and reinforce the behaviors that you want to see more of. For example, you might talk as a team about how the lack of humility can get in the way of moving conversations and solutions forward (particularly on teams where everyone loves hearing the sound of their own voices in meetings). You can also give feedback when you see someone letting their ego get in the way of productive relationships or conversations (“I noticed you seemed reluctant to let Jane have a say in that conversation – what was going on there?”), as well as when you see someone doing a good job of demonstrating humility (“I really appreciated that you were open about not having the answer Bob was asking for and that you were candid about how tough the problem is”).

Give direct feedback where appropriate. If you have a staff member whose ego is alienating others, do the person the service of talking to her about how she’s being perceived. You don’t want people to hide their intellect – that’s part of why you hired them – but you do want them to care about relationships with others. After all, it’s no good being the smartest person in the room if no one will listen to you.

I originally published this at Intuit QuickBase’s blog.

dealing with an overly touchy-feely colleague who wants to talk about feelings all the time

A reader writes:

Earlier this year, I joined a committee on a volunteer basis that does some advocacy work within my industry. It’s a great group of people, with whom I enjoy working, but…

The co-chair is absolutely driving me nuts, to the point where I’ve been contemplating quitting. She’s a lovely woman, with lots of experience in a variety of fields, but the way she conducts meetings drives me up the wall.

She’s really into self-care and mental health awareness and making our meetings a safe place. We have a three-hour meeting one Saturday a month, 10 am – 1 pm. Each meeting begins with a check-in, where we are asked to talk about what’s going on in our lives and how we’re feeling that day. At the end of the meeting, we do a check-out, usually in the form of “one word that describes how we feel about what we accomplished here today.” I’ve been white-knuckling it through these meetings, trying so hard not to roll my eyes or say something really sarcastic; mostly, during check-ins, I make a light joke about not having my coffee yet and flip it to the next person. It makes me really uncomfortable to talk about my life outside these meetings in such a formal way, even if my regular work is relevant to everyone’s interests.

At our last meeting, we were discussing the departure of one member, who felt over-scheduled and needed to take a step back, which I think is pretty normal. This co-chair wanted to use this as an opportunity to check-in with us on a more regular basis, one-one-one, and asked how we would all prefer to be contacted (phone, email, text, etc). I asked her to only email me, and when she asked what else I was thinking (I must have been making a really sour face) I couldn’t refrain from telling her I didn’t think it was necessary for her to check up on me in that fashion. Fortunately, she made a note, moved on, and has never done so. I don’t know whether she’s had this kind of check-in with anyone else.

I feel like, in response to this woman’s open approach, I have really shut down and been cold to her, which isn’t her fault. It’s a knee-jerk reaction — the more someone instructs me to be open and honest with them, the more I get suspicious and defensive and close myself off. I feel like it’s probably worth getting in touch with her privately and trying to explain myself, but I don’t know how to offer a better solution than I’m not going to participate in check-ins because I don’t wanna. Any ideas?

Ooooh, ick. I would be having the exact same reaction as you, although I probably would have blurted something out about it by now.

I actually disagree with you about calling her style an “open approach.” It’s actually a very directive approach; she’s decided that because she likes this very touchy-feely, let’s-share-our-emotions style, it must be good for the group as a whole. An “open approach” would be saying, “Hey, I think checking in our our emotions at the start and end of every meeting would be good because ____. Is that something y’all would like to do?” But she’s just imposing it on the group.

I think your instinct to talk to her about how you’re feeling (ha!) is the right one — but it doesn’t need to be so much about “sorry I’ve been shut down and cold.” It should be more about your actual concerns with the way she’s running meetings. Why not say something like this: “I’ve been thinking about the way we’re conducting our meetings, and I’m struck by how much time we’re focused on people’s feelings — the feelings check-in and the start and end of each meetings, and the recent mention of doing individual check-ins with people about how they’re doing. I’d really like to focus our time on the substance of our work, and I suspect others might feel the same. Honestly, to me it feels way too touchy-feely for professional work, to the point that it’s even made me question whether the committee is the right fit for me. But before I decide that, I thought I should ask you whether you’d be open to changing the way we conduct these, or at least get input from others about whether they feel the same?”

If you can’t bring yourself to say this, or if you know she’s going to be terribly hurt or not open to change, another option is to talk to with others in the group and see if they do in fact privately agree with you (I have to think at least some of them will). You mentioned that she’s the co-chair. You could talk to the other co-chair and say a version of the above to that person.

And of course, if it turns out that everyone but you loves the touchy-feeliness, then you might end up concluding that this just isn’t the right group for you. But I’d be surprised if you’re the only one gritting your teeth through this each month, and it’ll just take someone finally speaking up about it.

Read an update to this letter here.