my office is moving to my boss’s house, difficult interns, and more

It’s five answers to five questions. Here we go…

1. My office is moving inside my boss’s house

I work for a small company with 2 full-time employees, 2 part-time, and a weekly bookkeeper. My boss is wealthy, mercurial, and often out of the office or traveling. Recently, he announced that he has decided to move our office from our (already small) space (no kitchen, no conference room and we all share 2 long desks) into his duplex apartment, which is supposed to be quite luxurious. I am extremely wary of working out of his apartment and the lack of division this would create between personal and business space, not to mention that we are expected to work 9 hours (or more) a day and are discouraged from taking more than 20 minutes outside of the office to get lunch. But he wants to save the money and it seems like his mind is already made up. Not to mention his live-in partner just moved out following a split.

I really want to express my reservations about the move, and I’m already looking for other jobs. How do I frame my concerns so that they sound professional and not just personal – i.e., that I don’t want to be in his house all day? I’m dreading this move and I feel it will make our company look less legitimate.

If you have a good relationship with him and generally have a good rapport with him, you could say, “I’ve been thinking about the prospect of having our office be inside your house, and I’ll be honest — I’m a little wary. How are you envisioning this working so that you’re able to maintain a division between the work space and your personal space?” If you have specific concerns beyond that one, it’s reasonable to bring those up too and ask what his thoughts are for how to handle them.

But ultimately, I think you’re right to be looking at other jobs if this doesn’t appeal to you. This is a very specific type of set-up that wouldn’t be for everyone.

2. Can I use bereavement leave in this situation?

My father-in-law just passed away. My company has a three-day bereavement policy. He was local to where I live, the arrangements are already taken care off and the funeral will be simple and brief. Other than supporting my husband, I am fairly unnecessary to the process. I can’t honestly say that I am devastated by his passing. My children will be coming from out of town for the funeral and I would like to spend time with them. Is it wrong to take all three days when I don’t really need them to help with arrangements or travel and I am not personally experiencing significant grief? Taking the time away from work will not create an issue, at work, for anyone else. What do you think?

On one hand, bereavement leave is intended for situation where you’re truly bereaved or where it’s necessary for travel and other logistics. But on the other hand, your husband and children are presumably truly grieving and would appreciate your support — particularly your husband; losing a parent is a big deal. And really, it’s just three days. If you were going to use the time to, say, go shopping, I’d tell you it’s a misuse of the benefit. But assuming that’s not the case, I think it’s legitimate.

3. Should I have dealt with this intern any differently?

This is about a job I just left, but I’d like advice on how to handle similar situations in the future. I had an intern in my department who was around my age. In the beginning, I really took her under my wing and tried to motivate and get her to do interesting things. Our department wasn’t the best managed, and at first, I understood her complaints. After a while though, it became clear that she was incredibly negative, and was very unwilling to be corrected in any way. She also simply wouldn’t do her work, requiring extensive hand-holding and needing to be told several times what to do, or complaining about her tasks. Socially, she would get into arguments with people over minor disagreements. Yes, I get that we need to mentor interns a bit, but I wasn’t her supervisor, and the degree of mentoring required seemed to be more on the verge of parenting. She made the working environment a lot worse, for everybody.

So I regretted taking her under my wing, of course, and distanced myself from her while remaining cordial. At times, I’d feel bad for not wanting to be around her. As I left the job, I had a small get-together with only a few of the younger people I knew in our company, without telling or inviting her. Again, I felt bad, but reasoned that I had done my best, and that this wasn’t a gathering with everybody in the office – if it had been, I would’ve invited her, of course.

How do I handle situations like this in the future? Was I reasonable in my behaviour? While she was difficult, I didn’t want to turn this into a situation of complete social ostracism. What’s the balance, here?

When you start to mentor someone like you did, it’s appropriate to give direct feedback about things you see that are holding them back. Ideally, you would have done that here. I think it’s fine to distance yourself from a colleague when you realize they have the traits that she displayed, but it would have been kind to let her know why. Ideally you would have explained to her what you were observing and why it was problematic.

I don’t think you need to feel guilty about not inviting her to a social event outside of work, since it sounds like that was a small number of hand-picked people, not your entire team

4. Reference from the boss who owes me money

I was working in a contract position which my boss decided not to renew due to lack of work. I was there for 2 years (during which time I had a couple of contract extensions). My last few paycheques came late or bounced. It has been a month and since I left and I haven’t been paid my last two paycheques or my vacation pay. I have repeatedly been in contact with my boss who says he is having trouble with his account and needs to contact his bank manager, and then doesn’t get back to me. He owes me over $2500, which is a substantial amount of money to me.

Now I’m in the process of interviewing for new jobs and they have asked for my references. Should I list my former boss? I’m worried if I press him for the money or call the Labour Board, he’ll turn on me and give me a bad reference. I’m 27 and have had only 2 professional jobs, so I really do need a reference from him. However, I’m not in a position to ignore the money he owes me. It is a small company with 10 people and he is owner, finance, HR and everything else.

Unless you know him to be highly ethical about this kind of thing (which seems unlikely, given his behavior with your pay), I wouldn’t put him on the list of people you’re suggesting they call — you’re in the middle of a dispute with him and so there’s no knowing how that will go. I’d suggest other references instead … and if they ask about your most recent boss, explain that unfortunately you still haven’t received your last few paychecks from him, the relationship has become strained over that, and you’re not confident that it won’t have affected the reference he’ll give you. (And actually, if you get the sense they’re likely to contact off-list references, I’d explain this proactively.)

5. Explaining my higher-than-usual salary to interviewers

I work in nonprofits, and my current position pays extremely well. I’m looking for a new job, and I realize that this may mean taking a substantial pay cut. I’ve had a couple of interviews recently where interviewers asked for my current salary, and I’m afraid sharing it was what discounted me from the position. I currently earn in the $70k range, and the position (I found out later through a colleague) was paying in the $50k range. I would actually be totally comfortable taking a cut of that size for the right job if I had to, but I’m not sure how to communicate that in future interviews while also being clear that I’d really, really like them to match or beat my current salary if it’s possible.

Well, first, stop answering a question that’s none of their business anyway (what you currently make) and instead answer the question that they should be asking you, which is what salary range you’re seeking. Saying “I’m looking for something in the X range” will be enough to stop most interviewers from pressing further. If someone does press further, it’s up to you whether you want to share that info or not (more on this topic here), but if you decide to, you could frame it as, “I’ve known for a long time that I’m paid above market rates, and I don’t mind getting my salary back in line with market norms.”

Beyond that, you’ve got to get a really good handle on what a particular job is likely to pay. Right now it sounds like you’re going in blind about whether they might pay at your current level, or if you’d need to take a significant cut. That’s going to make it hard to negotiate well — it’s hard to say “I’d take a big pay cut” and “I’d like you to match or beat my unusually well-paying current job.” So salary research for the particular organizations you’re interviewing with is going to be essential. (Particularly in nonprofits, where salaries can vary widely. Guidestar, where you can see nonprofits’ financial statements and their most highly paid staff, will be your friend here.)

Sunday free-for-all – July 13, 2014

Lucy in caveIt’s the Sunday free-for-all.

Since we limited Friday’s open thread to work-related discussions, this comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Have at it.

is my employer suggesting I apply to other jobs, vacation time after giving notice, and more

It’s five answers to five questions. Here we go…

1. Is my HR rep suggesting I apply to jobs at other companies?

I recently received a text message from the HR manager at my organization informing me of a job posting at a completely different organization. The bizarre thing about receiving this message is (a) I am not friends with this person outside of work so I question her motives and (b) the position she sent me is for a less qualified and part time position – opposite of my current full time, RSW position. Is this appropriate or I breach of some HR ethics and if so, do I inform my boss?

Wow. Sending you a random posting with no context is pretty insulting — it’s hard not to read that as “you should move on — and to something lower-level.”

Does she normally text you? If not, I’d wonder if she meant to send it to someone else. But regardless, you should just ask her about it: “Hey, Jane, I was surprised to receive that text from you with a job posting at ABC Corp. What was the context for that?” Who knows, maybe she’ll say, “Oh, I thought it was perfect for your sister.” But if her response doesn’t sit well with you, then yeah, it’s totally reasonable to mention it to your manager, framed as, “Are there concerns about how I’m doing that would lead Jane to be sending me other job openings?”

2. Should I ask to be introduced as Dr. ___?

I work/study at a university. So understandibly, there are different form of address for different groups of people amongst each other and by the students. The academics are either addressed as Dr. or Prof. The other workers of the support staff (laboratory technicians, department secretary, administrative assistant, maintenance guys) are addressed by their first names at times and title at times. Those titles, however, are Ms., Mrs. or Mr.

I work as a technician, but I acquired my Ph.D. a year ago. I am still being called by my first name by the academics, and while this is still ok with me as they are all still older than me anyway, I think that if I am being introduced to someone new who comes into the department, then I should be introduced by my title, “Dr. so-and-so, our Lab A lab-tech,” rather than “Mrs. so-and-so, lab tech” or “first name, lab tech.” Am I correct in my view? I was promoted to a higher position but it is not an academic position. My title still remains as Dr. regardless of in which capacity I work. What do you think?

I’m a terrible person to answer this because I think it’s silly when people insist on titles. But you’re in an environment where people use them, so if someone introduces you with a title, there’s nothing wrong with updating them with the correct title (just like you might say “It’s Ms., not Mrs.” or whatever). That said, there are weird issues around titles in university settings, so it’s entirely possible that academics would see this differently than I do.

3. Can I ask if everyone was on board with the decision to hire me?

I am amid a career change because my government job is ending at the end of the calendar year. I have second-interviewed for a position as a legal assistant with a small law firm, but have no experience in the legal field. This particular firm has a history of hiring “off the street” or from temp agencies, without always requiring that their assistants have legal experience.

In interviews, I met each of the two managing partners (A and B), one at a time, and the attorney I would work with the closest (C) attended both. Back channels indicated that after my first interview (with A and C), I was the front-runner other than one interview that had not occurred yet. In my second interview (B and C), it was quite obvious that B was reticent about my inexperience; C is rather new to the practice herself and B isn’t sure it’s a great idea to hire her an inexperienced assistant. B’s concerns were open and repetitive. It felt like, on paper, he already preferred another candidate before I walked in, and I can’t get a read on whether my responses mitigated enough of his reticence or not.

If I receive an offer, can/should I ask if all parties are on board with the hiring decision? I’m not sure I want to set myself up for extra relationship challenges if B loses a vote.

You could, although I’d be more inclined to ask it of C (who you’ll be working closely with and hopefully should have a good rapport with) than of anyone else. You could say, “I got the sense that B had real concerns about my experience, and I wondered if that’s something I should be concerned about.”

That said, B may have strong opinions during the process but not care particularly once the new hire — whoever it is — starts work, assuming B won’t be working closely with that person.

4. Giving notice when company doesn’t allow vacation time to be taken after you announce you’ll be leaving

My company has a separation policy that doesn’t allow people to take vacation after they submit their written notice. I recently accepted an offer for a new job, but it doesn’t start for a few months. I would like to give an advanced notice that I am leaving, but I am going on vacation next month.

All of my work has to be turned over to someone else. My group is already short one person, so management is going to have to bring in someone from another group to takeover my work. Should I go ahead and tell my boss informally that I plan on leaving the company so he can line up a replacement? Or should I just wait until I get back from my vacation when I hand in my two-week notice? I read your previous post on a similar subject.

These policies are usually designed for people giving two weeks notice, not for people giving months. Employers don’t want someone to give two weeks and then spend part of that already-limited transition time away from the office. It shouldn’t apply to you — but you don’t want to count on that and then find out that it does. Your best option is to talk to your boss about how to proceed — explaining that you want to give generous notice but don’t want to be penalized for doing that, and that you don’t want to give shorter notice just to protect your vacation time. If your boss is reasonable, he’ll ensure that you can openly give notice and that your vacation time won’t be revoked. But if your boss is unreasonable, all bets are off, so you want to let your knowledge of him be your guide here.

5. My sister-in-law doesn’t want me to look at her LinkedIn profile

I recently looked at my sister-in-law’s profile on LinkedIn and it sent an email to her that I had looked at it. She seemed to be upset about it because her husband (my brother-in-law) texted me about it. Is it a sin to look at someone’s profile?

What, no, that’s totally normal. The whole point of LinkedIn is to look at people’s profiles. I’m guessing this relationship is already strained to begin with? They’re being ridiculous.

do you have to tell your boss why you’re quitting?

This was originally published on June 2, 2011.

A reader writes:

I will be giving my (two week) notice at my job this Friday.  I’m not leaving to take another job.  I’m leaving because the Army is moving us ….. again.  Unfortunately, in order to get the job, I had to fib and tell the bosses that we’d be staying in the area (and would eventually retire here) and I think that’s one of the reasons why they hired me — I said I was sticking around.  Many employers will not hire military spouses if they think they are leaving soon, and the reality is that I usually have to “fib” about how long we’re staying in order to get any job.  And while we do plan to retire in the area eventually, and we really DID think we’d be here longer, the Army has decided to move us two hours north so my husband can attend a school for a year (only to turn around and send us right back here next summer).

Do you absolutely have to tell your boss why you are leaving?  Is it really any of her business?

If you think it is, that’s okay.  I’m just curious if it is ever acceptable to write a simple resignation letter, thank the boss for the opportunity and wish her well (without giving an actual reason).  I plan to tell her in person, but honestly, I’m just so tired of quitting jobs because we have to move again.

Despite the “love-hate” relationship I have with my boss, In 20 years, this is by far the best job I’ve ever had.  So much so, that I would give anything not to quit.  But there’s no way around it.  And because I’m still “in denial” about having to move again (we’ve only been here in DC for 18 months), I’ve been putting off the “I’m quitting” notification.

You might ask why I’m only giving two weeks notice, when I’ve known we were moving since the end of April (April 26 to be exact).  Honestly?  I’ve quit so many jobs in my life (thanks to the Army) that I get so sick and tired of the dismissive attitude that immediately begins the second you tell the employer you’re leaving.  I suddenly become invisible, despite the fact that I’m still coming in every day, working very hard, and doing everything I can to set up notebooks and documents to help the next person.  Yes, I do realize I’m leaving, but for now I’m still here, I’m still the person who knows the job inside and out, I’m still the person who knows all the clients, knows how to work the schedule, knows the files, knows how to find stuff, knows the “unspoken rules” of the office, knows what the boss likes, and I can still be helpful … and yet, I quickly become the outsider and get ignored for two weeks.  Things vital to the performance of my job are kept from me, simply because I’m leaving.  And I fully expect this treatment again at this job, as my boss is just “that” kind of person.  I hate feeling like a leper for two weeks.

Anyway, I’m nervous about telling her WHY I’m leaving and wondered if it was okay to just not say anything other than “It’s personal.”

You don’t have to tell your boss why you’re leaving. No one can make you. But it’s probably going to be pretty awkward if you don’t, because when you resign, at some point most normal bosses will ask, “So what will you be doing next?”

You can certainly say “it’s personal” if you want to, but it’s such a normal question to ask and such normal information to share that a refusal will probably come off as odd. And chilly. And if you end on a chilly note, that’s going to be the most recent memory of you in your boss’s mind when she’s called for a reference at some point in the future.

So I don’t think it’s a great approach. I hear you that the alternative isn’t one you relish either, but I think just being honest is your better bet here. Be straightforward:  “In 20 years, this is by far the best job I’ve ever had and I would give anything not to quit, but the military is moving us.” (If your boss has anything approaching normal human emotions, that first clause is going to help soften things.)

Two other issues your letter raised:

1. Resignation letters are weird and generally unnecessary, unless your company specifically requests one after you resign in person.

2. I believe you that your boss wouldn’t have handled a longer notice period well — because you know her and I don’t — but I haven’t ranted about this in a while, so indulge me:

Managers who react badly to resignations give up any right to expect employees to give them more than two weeks notice. Managers who get significant amounts of notice when an employee is thinking about leaving  are managers who make it safe for employees to do that.

On the employee’s side of things, you should pay attention to how your employer has handled other employees who resign. Are people shown the door immediately? Pushed out earlier than they would have otherwise planned to leave? If so, assume the same may happen to you, and give two weeks and nothing more. But if your employer has a track record of accommodating long notice periods, has been grateful to employees who provide long notice, and has generally shown that employees can feel safe being candid about their plans to leave, consider giving a longer notice period yourself. Some employers “earn” long notice periods by treating resigning employees well.

Okay, rant over. Back to your situation. In sum, you’re entitled to be secretive if you want to, but like many things you’re entitled to do, you’ll probably negatively impact the relationship. Just be honest.

open thread – July 11, 2014

Olive upside downIt’s the Friday open thread. This post is for work-related discussions only. Please hold anything off topic for the free-for-all open thread that’s coming this Sunday.

The comment section on this post is open for discussion with other readers on anything work-related that you want to talk about. If you want an answer from me, emailing me is still your best bet, but this is a chance to talk to other readers.

unsolicited resumes from strangers, telling someone grad school isn’t for them, and more

It’s five answers to five questions. Here we go…

1. What am I supposed to do with an unsolicited resume from a stranger?

I just received an email from someone I don’t know, and it was likely sent to a lot of people (he sent it to himself and I’m a “bcc”). This feels like a cold-call situation: his cover letter said: “Thought I’d reach out to you personally, anticipating you may know of a someone looking for my particular set of skills. My recent contract ended only last week and I’m in need of a new position. Full time is preferred! I don’t like sitting on the bench. I’m X and Y Certified as of 2013. Also, feel free to forward my information to someone you feel may have an interest. I hope this wasn’t an inconvenience to you at this time. And thank you in advance just in case..”

I would like to know how to respond politely — is a response even necessary? I’m not a hiring manager. I don’t know him or how he got my name. We don’t have any open positions at the moment. I did forward it to my boss, and she is not interested. His skill set is not something we’d hire for.

Ugh, yes, the unsolicted resume from a stranger mass-emailed to a bunch of people at once. My heart goes out to people who do this because they don’t realize it’s ineffective, but … it’s terribly ineffective. Cold-emailing strangers without responding to a particular opening is a tough sell as it is, but then when you do it in a mass email and don’t in any way personalize it to the person you’re contacting? It’s not going to go anywhere. I know people who do this figure that it hardly takes any time, and there’s a sliver of a chance it will lead somewhere … but it’s such a bad strategy.

You already did more than most people would do by forwarding it to your boss; I think most people just delete these. If you wanted to, it would be particularly kind to write back and let him know that you’re not able to help, and it would be even more kind to direct him toward resources that you think might help him better navigate his search.

2. Telling someone that grad school isn’t for them

My question really relates to post-graduate opportunities, so is slightly less office based than perhaps your normal question but I think in its general concept, is broadly the same. We have a student at the moment who has completed two degrees and wishes to do a PhD. However, having worked with him on PhD-type work for the last couple of months it’s clear he has neither the aptitude, nor the motivation, yet he still insists he is going to apply. I believe it will be a waste of time for whoever has to supervise him as he is not really capable of working independently and requires a lot of “hand holding.” We have tried in subtle ways to hint that it’s a difficult career choice and not for everyone and that there are other things out there but he completely misses our point, mostly just nodding along and agreeing rather than realizing it’s directed at him.

My question is, if I were to have a sit-down meeting with him about this, how do I go about telling him it’s not for him without hurting his feelings? He’s a nice person, I just don’t think he’s got it in him to be a PhD student.

There’s only so much you can do here, I think. You can paint him an accurate picture of what will be required and ask him if he’s sure it’s for him. Hell, you can even tell him that you wonder if it’s for him because of Observation X and Work Habit Y. But ultimately, this isn’t something you need to worry about convincing him of. You can give him your opinion, but what he does from there is really up to him. It’s not really your responsibility to keep him from trying a doomed endeavor, as much as it can feel like it is when you’re watching someone prepare to crash and burn. (And hey, who knows, maybe he’ll surprise you. Or not — but maybe he’ll learn something useful in the process.)

3. I don’t know how to respond to this meeting invitation!

Today, I sent a LinkedIn invitation to connect to a VP at a company that I would like to work for. Since I had no underlying agenda in targeting this particular person, I didn’t personalize the invite or in any way indicate a reason for connecting. The person accepted my invitation request and, to my surprise, sent back a note stating that they could be available to meet with me tomorrow! No reason was given for the meeting invitation and I’m unsure as to how to respond. [They just wrote, “Thanks for your kind invitation to connect. I will be traveling to (my city) tomorrow, and I could make myself available to you in the afternoon. Please note that my flight arrives to (neighboring city) at (time). and I will stay at (hotel name).”]

I absolutely think that this would be great as far as upping my chances of becoming a part of the company, but I’ve never had anything like this happen before and I’m lost as to how to proceed.

Hmmm. I’m at a loss too! That’s awfully generous of this person. In fact, my paranoid brain thinks it’s suspiciously generous (are you going to get mugged? get an Amway pitch?) But it’s more likely that they’re just weird with written communication (and have a habit of leaving out relevant context, like “I’d like to talk to you about X”) or that they’re a profligate networker.

I’d write back something like, “I don’t want to take up too much of your time, but I’m interested in working in ___ (field) and would love to pick your brain about ___ if you have time for it while you’re in town!”

4. Did I mess up my resignation?

I recently graduated from social work school with my MSW. When I was in school, I entered a part-time administrative position at the local health system around the corner from school which offered me flexibility while I was a full-time student. I have been working here for a year and a half and from day one my boss knew that I wanted to pursue social work opportunities upon graduation.

My boss has been very kind to me and even helped me set-up informational interview with two of her colleagues at the health system who are in my field. In April I started applying for jobs and everytime that I had an interview (especially if it conflicted with my job) I informed my employer. One of her contacts that I had an informational interview with asked me to interview for a very exciting position which I just accepted. My boss knew I was getting an offer because they contacted her as a reference.

Yesterday, I gave my official two week notice and asked that my last day be two weeks from then as orientation is the following Monday. My boss responded sort of strangely at first and said she had to think about it but then gave me a hug and said she understood. I feel guilty as we have no hired my replacement yet but we have started the process. I want to know if I could have handled this better or if I did the right thing. She knew I was looking for a job since April but I think her expectation was that I train a new person which I can’t do due to my new position. She has helped me so much throughout school and in my professional development and I am very grateful for that. On the other hand, I have also additionally taken on personal as well as professional tasks for her and think I have helped her as well.

It’s not typical for notice periods to be long enough to hire a replacement; hiring usually takes at least a month, and the typical notice period is two weeks (which is what you gave). It sounds like your boss was expecting you’d give her more notice, but never told you that. I’d go back to her and say, “I got the sense the other day that you were hoping for more than two weeks notice. Since two weeks is what I’ve always heard as standard, I assumed that was appropriate. They want me to start in two weeks, but is there anything I can do to make this go more smoothly meanwhile?”

(But really, she’s had more notice. She knew you were searching and had to know this was coming.)

5. Another post-rejection success story

I recently came across your site while on my job hunt (I recently graduated from college, the struggle is so real) and it’s been so helpful to me. I’ve used your advice to improve my cover letters and I’ve been noticing the amount of responses I get back has gone up. But anyway, I wanted to share with you my “success story” on handling rejection.

So I applied for this 3-month contract position at a company that I really wanted to work at and this was a great way to get my foot in the door. After going through the phone interview and in-person interview (which both went well), I got a response back in a week with no offer. I know, heartbreaking. The rejection email was very nice though and even encouraged me to look at other positions since the people I met with really liked me. I had read this article on your site and decided to respond back thanking her for her time and also talked about what a great experience I had and that the entire process just confirmed my original thought that this is a fantastic company to work for. I also had a line in there about any feedback she had. I didn’t expect a response to that email, but I was pretty happy that I ended things on a good note. Everything I had said in the email was true; it really was a great interview process regardless of no offer.

About a week goes by and I get an email from the recruiter. I assume it was just a response to my other email with some feedback, but she was actually emailing me about a 3-day temp position at the company! I thought the door to this company had already shut, but this was the perfect opportunity to get my foot in the door. So of course I accepted. I honestly think that it was my thank-you email post rejection that made me stand out. I remember reading somewhere that a thank-you email after a rejection is so rare that it always makes them think “Did I make the right decision?” Anyway, thank you so much for your advice! This was the silver lining that I needed in the otherwise grey and gloomy job hunt.

Yes! This is so important, and the vast majority of times, people just don’t do it.

Your response sounds incredibly gracious and exactly like the kind of thing that would make a hiring manager open to finding other opportunities to work with you, assuming you had some baseline qualifications. Thank you for illustrating how this kind of thing to pay off in ways you’d never expect.

how big of a deal are mistakes when you’re new to a job?

A reader writes:

I’m a student who’s still pretty fresh from high school and only a year or so into college. While searching for a summer job, I applied to a variety of places and ended up getting a job at a corporate office-type setting. My previous work experience has been in retail and fast food, so needless to say, I don’t have a lot of experience in this kind of setting.

I’ve had the position for a little more than two weeks and I’ve made my fair share of mistakes, from grabbing the wrong work file to not responding when my supervisor sends me an assignment via email (which I now realize is a workplace no-no, how stupid of me). Maybe it’s because I still have a very academic-oriented mindset, but I feel like I should be keeping a spotless track record–that every mistake big or small is a strike against me, and that I am only causing trouble for others. Are my worries justified or am I making things a bigger deal than they really are?

Everyone makes mistakes when they first start a job — and most people make a ton of mistakes in their first office job. A certain amount of this is completely normal, and the mistakes you described sound pretty small. The important thing is for you to pay attention, demonstrate that you’re not cavalier about details or about mistakes, and incorporate what you learn from those mistakes into your work going forward. And remember — your manager knows that she hired you without previous office experience; it’s not like that’s a surprise to her, so she’s probably not horrified that you’ve got a bit of a learning curve.

However, it wouldn’t hurt to say something to your manager like, “I want to tell you that I’m mortified by the mistakes I’ve made. This is my first office job so my learning curve is pretty big right now, but I’m grateful for the opportunity and I’m trying to learn quickly. If there’s anything you want me to do differently, I’d welcome feedback at any time.” If nothing else, getting this out in the open is going to make you feel better. But also, saying something like that is pretty disarming, and it’s the kind of thing that will make most people want to help you — and your manager is more likely to cut you more slack if she sees that you’re being thoughtful and conscientious.

And if you’re worried, you can always sit down with your manager and ask, “How am I doing?” You don’t want to ask this every day, of course, but after your first couple of weeks, it’s entirely appropriate. Part of your manager’s role is to give you feedback, and if she’s good at her job, she’ll be able to help you better calibrate what’s “normal” a few weeks into the job.

how to get your boss to read your emails

If your boss is like most managers, she gets a ton of email and has very little time to respond to it. That doesn’t excuse non-responsiveness, of course, but it does mean that your chances of having your emails read and responded to go up significantly if you craft your messages the right way. Here are five keys to writing emails that will get responses.

1. Be as brief as possible. Busy people are far less likely to read long emails. Your boss is unlikely to appreciate emails that read like streams of consciousness or include every detail of a situation or a play-by-play when she only needs the upshot. So keep it short – no more than one or two short paragraphs, if possible. If you absolutely must include more than that, try using bulleted list to make it easy to skim.

2. Start with the upshot.What’s the most important thing that your boss needs to take from the email? Find a way to say it in one sentence, and that should be your opening line. That might be about communicating some essential update or if might be about your need for a particular piece of information or action from your boss.

3. Be clear about what the purpose of your email is.Is it just an FYI? Are you seeking input? Do you need your boss to approve something? Whatever action you need, say it at the start. (If you bury that halfway through the email, you might not get it!)

4. Make use of the subject line.Vague subject lines increase the chance that your email will get lost somewhere in an overflowing email box, whereas a narrow, specific subject line is more likely to grab your boss’s eye. For instance, notice the difference in the amount of information conveyed in these subject lines:

* September mailing draft

* TO APPROVE: September mailing draft (need by July 15)

Or these:

* Craig Jones

* are we ready to make Craig Jones an offer?

5. Make it easy for your manager to reply quickly. One way to do that is by clearly proposing solutions rather than just laying a problem at her feet. Rather than saying, “What should we do about X,” instead try saying, “Here’s the situation with X. I’m planning to do Y because ___. However, an alternative would be Z, if you prefer that.” That makes it easy for your manager to write back with a quick “Y sounds good” or “Let’s do Z this time.”

 

I originally published this at Intuit QuickBase’s blog.

I tried to negotiate salary and haven’t heard anything back, bug bites at work, and more

It’s five answers to five questions. Here we go…

1. I tried to negotiate salary and now I haven’t heard back for a week

I’m a recent college graduate who just got her first job offer. I attempted to negotiate the salary they gave me and asked if they would be willing to provide any sort of aid for my relocation. They asked me to give them a number for my expected salary and I said that I was hoping for something closer to $48,000 a year, which was about a $6,000 increase from their initial offer. They said that they would get back to me regarding the salary and relocation package but I’ve waited a week and have heard nothing from them. I’m starting to get really worried that I may have asked for too much and have turned off from officially offering me the job. I was wondering if I should call or email them for an update and if there is a proper way to word my request without sounding desperate?

It’s absolutely appropriate to check back in with them. I’d send an email to your contact there saying something like, “I wanted to check back with you about your offer. I’m extremely excited about the position and would love to move things forward.” If your’e willing to accept the original offer, you could also add, “I know we hadn’t resolved the salary question, but I’d be glad to accept the original offer you made.”

This whole thing obviously puts you in a tough spot; if you lower what you’re asking for now, you have no way of knowing if they would have met your earlier offer if you’d held out longer — but you also risk losing the offer altogether. Their silence is functioning as a mind game, whether they intended it as one or not. (They very likely didn’t — but it’s rude to keep you hanging like this.)

Ultimately, negotiating when you’re straight out of school is tricky. You don’t have much negotiating power at that point because you don’t have much of a track record, and salaries are more likely to be firm.

2. Bug bites at work

I work in a library. Recently at a work meeting in a public area, I felt like something was poking my bum. I tried to ignore it, figured maybe there was something pokey in the upholstry. Got home, checked and I have three bug bites on my tush, right where I felt the poking. I’m thinking that something might live in that chair? But what? Fleas, spiders, a louse, bedbugs (please let it be almost anything but bedbugs)? I know other libraries have this problem. But maybe it was me, and something I picked up on the bus? Which I hope didn’t go home with me. The bites don’t itch, although they hurt at the time I was getting bitten.

Anyway, should I say anything to any of the managers? I switched the chair I usually sit in with one from an area that doesn’t see much traffic, but I don’t know if whatever might live in the chair can travel. We get all kinds of patrons, including the homeless, but of course whatever bit me could have come from anyone, really. The staff here are great, so I probably could approach someone. What do you suggest?

Yes, speak up! Don’t you wish someone had spoken up about that chair before you sat in it, after all? It might have been a random bug just passing through, but in case it’s something more than that, warn your coworkers and mention it to someone in a position to order some kind of bug intervention.

3. Job offer from a dream company when I think I’m not the right fit

I’m the person who wrote in 2012 about interviewing at a company I was in awe of. I did receive an interview at the time but was not selected. I took the feedback they were kind enough to provide and took it to heart.

Now, almost two years later, I have been contacted by that company and received an offer for essentially the same position, slightly lesser, and am having some the same flashbacks! In those two years since, though, I took a job with a startup company and now, essentially, crammed 5 years of relative experience in to those two. I am so extremely flattered to even be remembered, much less to be offered a job, but as much as I was not a fit for them at that time, my gut tells me that I may not be the fit for them now. HELP!

I’ve earned so much experience in my current role it would be insane to walk away from it without moving up – or even sticking around another 2 years to gain another 5 – but at the same time this is exactly what I spent the last few years trying to achieve: to be in a position to work for this company. If I do decide to decline, how do I do so in a way that screams how flattered I am and that if something that aligns with my experience opens up for them to not hesitate to try me again?

Be honest with them. Tell them that you’re passionate about the work they do and would love to work with them, but that you’re ultimately looking for something more ___ and that you don’t think this is quite the right fit. Add that you’d love to stay in touch with them and talk with them about any openings that come up in the future that might be the right match.

4. Being told to use my personal email and cell number for a work project

Can a business that does not have a website and/or business emails require that I use my personal email address and my cell phone as log-on and contact for a free-access software program we use in the business? Specifically, I work in a private medical practice that has chosen to use a free-access electronic health record software program for Medicare compliance, and the software company is changing their log-in from a user name/password set-up to using an email address and providing a cell phone number so they can send access codes to a user if they log on at a remote location. I’m not fond of the idea of using my personal email address nor of giving my limited minutes cell phone number when I am not compensated for either (other than basic hourly salary) by my company.

Yes, they can require that. Why not set up a special email address just for this using Gmail or another free email service, so that you’re not using your personal email for it? There’s no real way around the cell number piece of this, but if it’s just to send you an access code, it’s not likely to use up your minutes. But if it’s an ongoing thing and it does cut into your minutes, talk to your manager about getting reimbursed for the expense, as you shouldn’t have to pay business costs yourself.

5. Is it rude to ask a company to remove a job posting they’ve filled?

I applied to a small marketing company two weeks ago after I saw an opening they had listed on their website. I had a suspicion it might be filled since one of the criteria was “able to start by April 1, 2014,” but I decided to submit my application anyway, given that it was still posted. The company has less than 50 employees, and luckily, I was able to submit my application directly to a person. She informed me the position had been filled so I sent back an email thanking her for her time. I just checked their website again to see if any new openings had become available as it is a company I really want to work for, and the one I originally applied for was still there.

Would it be rude to send her an email letting her know that the position they filled is still shown as open? Or would that come off as pushy and sound like I’m telling her she’s not doing her job?

It shouldn’t come across as rude but there’s a chance it will be taken the wrong way. Since ultimately it’s really not your business (it’s their mistake to catch), I’d leave it alone.

Holding people accountable isn’t always about formal action. Sometimes it’s just a direct conversation.

On a recent discussion of a manager who wanted to be cc’d on everything, commenter Jamie mentioned that when someone who works for her is having trouble getting responses from someone else and she knows that seeing her cc’d will move them to action, she’ll suggest cc’ing her … but then she follows up privately with the non-responder to ask why it took that:

You would be amazed at how much crap you can cut through by just asking direct questions. And it’s not combative at all, or a reprimand…it’s a question.

“Thanks for getting back to Bob on X. Was there a reason you responded when I got involved and not before?”

And STOP talking and listen.

When I first started doing this, I’d keep talking and ask if it was because they didn’t think Bob had the authority, or they weren’t clear about their role…blah blah…so I would just get a resounding “yes” to the least objectionable reason.

Once I just asked the open-ended question and stopped talking …and stopped being bothered by their momentary discomfort, I learned a lot more. Sometimes Bob was sending contradictory emails so they were just ignoring until time to clarify, sometimes they were just swamped and owed Bob an apology for not communicating that, sometimes they just didn’t know who Bob thought he was asking them for X.

Or just a shrug, a mea culpa, and promise to communicate better going forward.

People talk about holding people accountable and some thing it always means write-ups or disciplinary action, or going over people’s heads. Sometimes just looking someone in the eye and asking why something wasn’t done is enough.

And I never ask this in email – this a face to face question.

The emphasis is mine, because I think that’s such a key point that managers don’t always quite realize. When you’re concerned about someone’s behavior, your choices aren’t between making a big formal deal out of it or letting it go. Just having a direct conversation with you about why something went wrong can create accountability and reinforce messages about how you want people to operate.