6 things impacting your job performance – that you control

Plenty of things impact your work performance that you can’t control: You might have an unreasonably high workload and not enough time to spend on some items, or a boss who gives you unclear or conflicting instructions, or coworkers whose work you can’t depend on. But lots of things impact your work performance that you can control, as well – and too often, people struggling at work neglect to consider these.

Here are six of the most common ways you might be holding yourself back at work without realizing it.

1. Distractions – electronic and otherwise. If you leave Facebook open throughout the day, instant-message with friends or coworkers while you work, and/or make time to chat with anyone you spot walking by your desk, you’re almost certainly impacting your productivity. While multi-tasking has become fashionable in recent years, the reality is that some types of work require deeper focus than these kinds of distractions allow – and even if your work doesn’t require much focus, constantly stopping to type another instant message to your friend or check out a YouTube video someone just emailed you is going to impact how much you get done in any give day.

2. Sleep. If you’re up past midnight and need to be at work at 8 a.m., chances are good that you’re not getting enough sleep. Coffee might mask the immediate symptoms, but fatigue can impact how well you perform on the job – as well as how you deal with workplaces stresses. If your energy is lagging or you feel like your “immunity” to workplace frustrations is low, take a look at whether you’re showing up for work well-rested most days.

3. Complaining. It can be tempting to vent about everything that frustrates you about your boss, your company, and your coworkers, but complaining has a way of making unhappiness worse. Frequently venting can actually give you a more negative outlook on your office and your job (and can have the same impact on those around you, too). If you’re guilty of regular complaining, try instituting a no-complaints rule for yourself for two weeks and see if you feel any different at the end of it.

4. Who you associate yourself with at work. You’re likely to pick up the viewpoints and work habits of the people who you’re closest to at work. If you align yourself with people who do the bare minimum (or less), resent your managers, or have a complaint about everything (see #3 above!), you’re likely to pick up those habits yourself. On the other hand, if you build relationships with people whose work you respect and whose contributions you admire, you might find yourself picking up the habits that have helped them be successful.

5. Your approach to your work. Are you just trying to get your work completed or are you truly taking ownership of your realm and thinking about better ways to get results? If you see your job as simply executing a list of task that someone else assigns, you might never be given opportunities to grow beyond that. But if you feel true ownership for your piece of the company – no matter how small it might be relative to others’ – and you care about finding ways to do your job better, it will usually show in your performance. And even if your current employer isn’t smart enough to reward you for it, this is how you build a reputation that will eventually help you land better and better opportunities.

6. Your ability to recognize what you do and don’t control. Most people have some frustrations with their boss, even if that boss is a good manager. But a key to staying happy (and sane) in that relationship is to get clear in your own mind about what you can and can’t control, and to focus on making the pieces you can control go as smoothly as possible. Rather than stewing over an aspect of your boss that you can’t change (like the fact that she’s always late for meetings or she isn’t responsive to email), it’s far more productive to understand that her working style may not change and to find ways to work effectively within that reality.

I originally published this at U.S. News & World Report.

mini answer Monday — 7 short answers to 7 short questions

It’s mini answer Monday — seven short answers to seven short questions. Here we go…

1. Will my sister be judged by employers for being pregnant and unmarried?

My sister is pregnant and unmarried and just starting out in her career. I’m personally okay with the unmarried thing — she has a boyfriend and will probably will get married. If they don’t, that’s also fine with her (and me!). But what do employers and coworkers think about that? She started a position at the end of last year and while our industry is pretty accepting (tattoos, piercings, casual attire), I’m nervous about her only being junior level and needing to take maternity leave in the beginning of 2014 when she will only have been on board one year and only a college grad for two years. What are the thoughts around this?

Are you in a particularly conservative part of the country where people are known for judging this kind of thing? If not, this is going to be a non-issue. (Plus, if I’m doing the math right, she’ll be having the baby when she’s about 24 — which is on the young side for having a kid, but not shockingly so by any means.)

2. Can I ask for a pro-rated bonus when I’m leaving?

I work for a small but sophisticated organization (less than 10 people, almost all attorneys). Despite our abundance of lawyers, we do not have any formal employee policies or handbooks. We are paid an annual salary that, by my managers’ own admission, is under market, but they compensate for that somewhat with a 12% annual bonus and a lot of flexibility. It is not written anywhere that you need to stay the whole year to receive the bonus, but that’s the implicit understanding. At the same time, this is very much a place where people come for a few years and then move on. It’s not a forever type of organization, and they are pretty open about that. (In fact, I know that at least one person prior to me received a pro rated share of his bonus, though he stayed until August.)

I plan on giving notice next week and would like to strike a deal in which I give a them a month transition time instead of the customary 2 weeks, and do a bang-up job ensuring the smoothest possible transition. (I am quite senior and have a wealth of knowledge; my loss will not be easy on the organization), in exchange for a prorated piece of my bonus. I was thinking of presenting it as something like: “I have an offer that I plan to accept, but they are flexible in my start date. I would like to give you another month, during which I would be happy to train my replacement and ease this transition in any way possible. In return, I would like to be paid a pro rata share of my annual bonus.” I have a list of why I think this is the fair thing for them to do — including the fact that I only took 4 weeks maternity leave a couple years ago upon finding myself due right at my organization’s busiest time. Am I approaching this in a reasonable manner? I would love your insights.

Well, first, you need to understand that bonuses are a retention strategy. They have no incentive to pay it when it’s clearly not going to help retain you. So you need to make a different argument. Offering to help with the transition during your remaining weeks isn’t a good argument, but it’s assumed that you’ll do that as part of being a responsible professional who wants a good reference; implying it’s contingent on getting a bonus would be a bad thing. Connecting it to taking a short maternity leave a few years ago isn’t a good argument either; that’s in the past, it was presumably something you chose to do, and if they were going to reward you financially for doing that, it would have already happened. If you think they’ll want you to give four weeks notice instead of two weeks — want it enough to pay extra for it — then that would be a good argument. But that’s the only one I’d use. (Although you could also offer to be available for questions for a while after you leave, to sweeten the pot, if you wanted to.)

Of course, you could also just do a straightforward appeal of “I’ve worked hard while I’m here, I’ve done an excellent job, and I hope you’ll consider paying me the pro-rated portion of the bonus I would have earned had I stayed.” Some employers will respond to that, and some won’t.

3. Preparing to leave a job to move in a few months

I’ve been planning on leaving my job for about a year, and recently my wife accepted an offer in another city. We’re planning on moving around July 20. I’m not sure how far in advance I should give notice. I don’t expect to be told to leave as soon as I give notice, but I do expect to have to train my replacement or another staff member as my immediate superior doesn’t have the technical skills to do so.

I also have two follow up questions (if that’s okay): I know that my boss has had trouble finding desirable applicants lately and I wanted to offer to assist in the search for a replacement, but I don’t know if that’s a faux-pas. Second, I don’t yet have a job in my new city, but a company that operates nationally that we are partnered with for many projects has opportunities for work there. The manager there wouldn’t hire me without my boss’s blessing, is it alright to broach the subject when I give notice?

How much notice to gives depends 100% on how your manager and your company handle long notice periods. If you’ve seen that they handle them well and don’t push people out the door sooner than they wanted to go, then tell them now. Hiring takes a while, and if they want you to train your replacement, they’ll need to start the process now. (Alternately, though, if they had a track record of pushing people out early, they would have forfeited the right to a long notice period.)

You can absolutely offer to help search for a replacement; there’s nothing inappropriate about that offer. And you can also tell your manager that you’re interested in approaching the company they work with that has offices in your new city. When you’re leaving because you’re moving, this stuff isn’t generally taken personally the way if sometimes would be if you were staying in your same location.

4. Should I be concerned that my job is going to go away?

I work in membership for a large-ish trade association. Much of this job involves working with our organization’s AMS (association management system) to update records, enter new applications for membership and renewals, payment information, etc. Our organization’s operation is somewhat behind the times as far as associations go, but we’re about to change AMS vendors and work with a more lightweight system that has more potential for integration with our other services and more ease of use.

Here is my dilemma: my department is comprised of four people with mainly the same duties (one of us is our department coordinator and has more reporting and administrative responsibility). We are moving to the new AMS in August, and as we learn more about it I am finding that many of the tasks that we are responsible for are going to be automated, with plans to automate more of them in the future.

Should I be concerned, when it seems like a very large percentage of my job is soon going to become irrelevant? I’m having trouble seeing how they can necessitate a department of four people when many of our tasks are going to be going away. Management is pretty sure that our jobs are safe, but I am not sure how much faith I should put into them. Do you have any ideas?

Ask what the plans are for your department’s work distribution once the bulk of its tasks are automated. Do they sound like they have a concrete plan? Or do they sound vague? If they sound vague, that’s a danger sign — they either haven’t thought it through yet (and thus their assurances about keeping you all on are meaningless) or they’re not sharing information with you for a reason. And keep in mind that it’s very, very common for employers not to tell people they’re being laid off until they actually are — which doesn’t mean that’s happening here, but it’s something you want to be aware of.

Regardless, start searching. You don’t have to take an offer if you get one, but job searches take a long time, and by starting now, you’ll be ahead of the game if it turns out in the fall that you need to be.

5. What’s the best way to approach a mentor?

I have some questions about how to approach a mentor I’ve been matched to through my company’s career development program. I went to them because I know the type of work I’d like to go into, but not what actual positions and education that translates to. They connected me to a Very, Very Important Person at my company, who agreed to meet with me to chat about it.

I see people on AAM both frustrated with mentees asking too much and asking too little. Do you have any advice for striking the right balance of engagement vs asking for too much? I feel my questions are inherently a little broad and maybe even difficult, but the counselor said she thought this was the best person to ask. I’m intimidated and nervous of making a bad impression.

Start off by saying, “I’m worried my questions might be too broad to answer easily, so please tell me if that’s the case.” This is usually the best strategy when you have a worry like this — just put it on the table, so the person knows you’ve recognized it as a concern, and then you’ll look considerate and thoughtful if turns out to actually be one. (And even if it doesn’t.)

But questions about figuring out what type of specific positions and education match up with the type of work you’d like to do are precisely the sort of thing that mentors in your field can usually answer.

6. How to handle a contact who hasn’t gotten back to me

I’ve been unemployed for the past several months, and over lunch with an old supervisor, found a position I was interested in at a place this person use to work. He gave me a hiring manager’s name and told me to call and ask about the position. However, this person isn’t necessarily the hiring manager for this particular position. Anyway, the problem is that every time I call, I either get an automated message, or I am told she is out of the office and will get back to me. It’s been four days and I haven’t heard back. The position has been opened for a while, and I would still like to apply. Do I just address the cover letter as Dear Hiring Managers, or do I keep trying to reach this person?

On a sidenote, I was able to find this particular hiring manager on LinkedIn, so I’m trying to decide if it would be appropriate to go ahead and send in a cover letter and resume, and then try to connect with this particular hiring manager over LinkedIn?

Go ahead and apply and address it to “dear hiring manager” if you’re not sure of the name. You can continue trying to reach the contact you have, but give it a week before you try again. And if you don’t get a response to that, then give up. You’ll have reached out and expressed interest, and at that point it’s in her court, and it’ll be annoying if you keep trying.

As for connecting over LinkedIn, you can certainly try. I’m not a big fan of strangers connecting over LinkedIn because they want a job, but some people are fine with it, and it won’t hurt either way.

7. Mentioning a certification that I don’t yet have

I am currently working on a certification that is extremely relevant in my industry — most job postings have it as a preferred qualification (if not mandatory, in some cases). I am registered for all three exams and will be certified by November of 2013 (contingent on my passing the exams, but I don’t think that will be an issue).

Can I put that I am actively pursuing the certification on my resume, expected November 2013? Or would you recommend that I leave it off until I have passed all three exams?

Yes, put it on, with the date that it’s expected.

short answer Sunday — 7 short answers to 7 short questions

It’s short answer Sunday — seven short answers to seven short questions. Here we go…

1. My manager humiliated me in front of everyone

I am in a toxic work environment that I am desperately trying to leave. A large project I work on had a massive cock-up. I am unsure what happened, to be honest, but a massive database had its information scrambled. I told my supervisor. She then asked me to announce it during a group meeting. Then, she had the entire office take my massive file, individually check my work, and had me sit at my computer as they read off the mistakes that needed correcting. She then made a joke in a separate office later that there was a method to her madness, and she had me “hook, line, and sinker”, and several members of the office then laughed (not all, and several looked very uncomfortable).

Again, the file was messed up. But, the way my manager approached it… it was humiliating. My fellow admin was extremely upset for me. I’m not sure what to do! Should I go to HR about this specific situation? My supervisor has been investigated in the past, under an HR manager that left in a bit of scandal, for bullying and other issues, and has not gotten in trouble.

Should I just leave without finding a new job? I am trying to leave, and while this was a mistake, I did not feel I deserved to be placed in that situation.

That sounds awful, and you should absolutely be actively looking if this is typical behavior for her, but don’t leave without having another job lined up, because job searches in this market take far longer than people think they will (often a year or more) and it’s much harder to find a job when you’re unemployed than when you’re still working.

As for whether it would be worth talking to HR … maybe, maybe not. This post may help. But in general, HR isn’t there to stop managers from being jerks, and this company has already shown a reluctance to intervene with her.

2. Is it okay for me to use a functional resume if most of my jobs have had the same duties?

I have been working as a payroll analyst for 8 years now (3 different companies); prior to that, I was an admin assistant. I have a payroll designation and have been studying for a HR designation as I wanted to change my career path into HR eventually. As you can imagine, the 3 positions of payroll analyst have similar responsibilities, but I managed to learn slight different things at each job. I work very closely with the HR department, particularly in the current position that I’ve held for 5years now. It is also the thing that inspired me to want to change career paths.

I would like to update my resume to target for HR related positions. Instead of listing each position and what I do at each job, is it common/ok if I list what I have done/learn, arranging them into categories such as “employee relations”, “benefits management,” “policy and procedure”… and then list all the previous employers and the period that I was with each of them after the skills section?

Nope, that’s a functional resume and employers hate them because they make it hard to understand your job history (what you did where and when) and because they’re generally used by people trying to hide an employment gap, job-hopping, or outdated skills. Use a chronological resume. It shouldn’t matter too much that your duties were the same at all three jobs, because you should be focusing more on accomplishments than duties anyway. Employers don’t want to know what your job description was; they want to know what you achieved.

3. Was this firing handled correctly?

My roommate works for the county in Maryland, and belongs to a union. She was recently fired for excessive tardiness. While this is a legit reason for her termination (she has missed a lot of days in the past, and often showed up late), she claims that she cannot be fired for excessive tardiness because the proper disciplinary procedures were not followed.

What she means by this is that due to her status as a county employee, she has certain rights, plus is protected by her union, and that her boss must first verbally counsel her (with the counsel being on record) for tardiness, then he must write her up for tardiness, and then finally he could terminate her for tardiness. Because this procedure was not followed, she complained to her union.

I didn’t want to turn this into a “is this legal or not?” because I know Maryland is an at-will employment state, meaning that the employer can basically fire a employee for any reason except retaliation, discrimination, etc., therefore the “termination procedures” are usually company policy and not law. However, because she’s a county employee (which I assume falls under the government/public sector), and because she’s part of a worker’s union, do they have to play by other rules when it comes to termination?

It totally depends on what her union contract says. It probably spells out rules for firing, and those are the ones they’d be required to follow (as with any contract).

4. Anonymous complaint form ended up not being anonymous

I work in a large college academic resource center. We have an anonymous noise complaint webform for students to report loud patrons; I used it to complain about some student workers who I do not supervise. The IT department tracked my complaint to my computer and I was pulled into a meeting with my supervisor about it.

What is there to be done about this invasion of privacy? I used an anonymous webform and was tracked! Should everyone know that this form isn’t really anonymous? Who, if anyone, do I talk to about this, and what the heck do I say?

I can’t tell whether you were pulled into that meeting to be chastised about complaining, or if they just wanted more information. If it was the first, that’s really ridiculous and you should approach everything regarding this employer with a high degree of caution from now on, because telling someone something is anonymous and then penalizing them for using it is obviously completed messed up behavior. But if they just pulled you in because they wanted more information or something else relatively innocuous — well, it’s still bad to say something will be anonymous and then not treat it that way, but it’s not as alarming.

In any case, you can certainly talk to your manager and express your concern that a form that claims to be anonymous in fact is not. You could also complain to IT. Whether you should do either of those really depends on your relationship with your manager.

5. Does it mean anything if the hiring manager connects with me on LinkedIn?

I had a second round of interviews for a manager position towards the end of April, and their timeline for getting back to applicants was two weeks. My first interview (after the initial phone interview) was with the regional manager who would be my direct boss and we had great chemistry; we came from the same professional beginnings and shared remarkably similar experiences. We discussed our shared passion for wellness initiatives and it felt more like a conversation than standard interview. The interview went so well that it went on past the expected time frame and I was pleased to get a second interview with a panel of three other individuals a few weeks later. The panel interviews were good, although I could not get an impression (good or bad) from one of the interviewers.

Since the second interview, two weeks have passed and I decided to reach out to the recruiter through email and politely ask if they are still looking at the same timeline for a hiring selection and if a decision has been made. I did not receive an email back from the recruiter, but later that same day the regional manager (the one I really got along with) asked to connect with me on LinkedIn. I do not want to read too much into this because she does have over 500 connections, so maybe she just likes having as many connections as possible. However, I think it would be weird to connect with a candidate if there is the potential that I’m not getting an offer. In any case, is this something you would do if you were set to offer a candidate a position, and on the flip side would you connect with a candidate who was a rejected for position? It also seems weird that the same time I follow up with the recruiter is when the regional manager asked to connect.

Don’t read anything into it. You had a rapport and you have similar backgrounds, so she’s connecting with you because she’d like you in her network. That’s the most you can read into it.

The timing may or may not be coincidental. For all we know, the recruiter reached out to her about getting an updated timeline, and it nudged her into remembering she’d meant to connect with you.

6. Linking recruiters to my LinkedIn profile

I get the feeling that many recruiters (external and internal) are not properly vetting me, i.e. not looking at my LinkedIn profile, blog, online portfolio, etc. I also get many requests for my resume, which is linked from my website. Would it be alright to add a more obvious link to my LinkedIn profile to say “here’s my most up-to-date resume, I don’t necessarily have access to my most up-to-date one on my current device”?

I don’t understand what the last part about not having access means, but if they’re not looking at your LinkedIn profile to begin with, adding a link to your resume there won’t matter. And recruiters should already have your resume, if you’ve applied with them. Your LinkedIn profile should of course be up-to-date, so looking at either your resume OR your profile should suffice — you shouldn’t be terribly worried if they’re only seeing one or another.

As for the requests for your resume from your website, sure, link to whatever you want there.

7. Applying for jobs without management experience

A lot of the jobs I am looking to apply for want a year or more of supervisory experience. In all cases, I want to apply because I fit most, if not all, of the other qualifications. (In other words, I don’t feel that I am aiming too high or skipping steps in my career path.) But when it comes to that experience, I just plain don’t have it. Is there a way to address this in a cover letter? Or am I most likely just going to be out of the running because of it? It just doesn’t seem like much of a transferable skill where I can sort of substitute with other experience, like the way I have used, for example, work with my roller derby league to help demonstrate my experiences in outreach and marketing.

I really don’t want to waste hiring managers’ (or my) time and give them one more resume to sift through. Help?

Some jobs absolutely won’t consider you if you don’t have the management experience, but others will — and since you can’t tell from the outside which are which, go ahead and apply. I don’t think you need to specifically call out the lack of experience in your cover letter though — they’re going to figure it out themselves, and unless you’re able to talk in your cover letter about other leadership experience you’ve had that might be transferable, there’s no point in highlighting the lack of it. Good luck.

short answer Saturday — six short answers to six short questions

It’s short answer Saturday — six short answers to six short questions. Here we go…

1. How long can a reference take?

I am supposed to start a new job on the 13th, but they are still waiting for a reference from my old employer. It has been a week so I can’t start my job yet. How long can an employer take?

An employer can take as long as they like to respond to a reference request; in fact, they’re not obligated to respond at all. But you can often push things along by calling them yourself, explaining that your job offer is on hold pending this reference, and ask them to respond ASAP.

(By the way, do you know that the reference will be a good one? Some employers just don’t respond rather than give a negative reference, if they didn’t think well of your work. But it’s also possible that it just fell through the cracks or is sitting on the desk of someone who’s out, or something like that. So call and find out.)

2. Company banned my husband and I from speaking at work

My husband and I work for the same company. He is a supervisor. I was hired in as an agent and was told the other day (almost a year later) that we can’t talk to each other when we are in the work area because it might be looked at as favoritism from other agents, even though he is not allowed to do anything for me. When I was hired, I was never told anything about this, and it’s not in the employee handbook. I was wondering if it’s legal? We work in different departments and I see other supervisors talking to friends.

Yes, it’s legal. If it didn’t come up for a year, though, then I’d look at whether something led to it recently — were you spending too much time talking to each other? Was there a complaint? In any case, many companies won’t hire employees’ spouses at all, which is probably a better solution than banning you from speaking to each other, but either way, it’s legal.

3. Approaching my boss about staying on after my apprenticeship ends

I have been on an apprenticeship for almost a year now and it’s coming to an end. How do I ask my boss if I still have a job, once the apprenticeship is finished?

“The end of my apprenticeship is coming up in June. I’d love to stay on once it’s over. Is that something that might be a possibility?”

4. Forgot to include my cover letter

I recently submitted an online application and forgot to attach my cover letter! It’s a position that I’m qualified for and quite interested in, and I’m kicking myself now. Will my resume suffice? Would it be overkill/annoying to resubmit WITH the cover letter? Or did I just kill my chances? This is one of those positions that does not provide an individual’s email address, so I’m not even sure how to follow up. Any advice?

Send the cover letter now, with a note explaining it didn’t attach the first time. Include your resume again too, so that they don’t have to hunt it down to connect them. Assuming you wrote a good cover letter that didn’t just summarize your resume, it’s a crucial part of your application that you don’t want to skip.

5. Manager won’t give me the same raise that others got

I am currently working for a large chain business, I was recently given more responsibilities at work such as closing the store. Coworkers who have also been given the same responsibilities have been given a raise in hourly wage. However, my manager refuses to give me a raise but still expects me to close and assume the same responsibilities. I feel as if I’m being discriminated against. What should I do?

Do you suspect your manager’s decision was based on your race, religion, sex, national origin, or other protected class? If not, then this isn’t discrimination in the legal sense. Simply being unfair or treating you differently than someone else isn’t on its own illegal.

However, you can certainly ask your manager why you’re not receiving the same pay as others who have the same responsibilities. (Note: Doing this in professional jobs isn’t appropriate; in that context, you’re expected to negotiate your salary without regard to what your coworkers make. But doing it in a retail store where pay tends to be handled differently is generally fine.)

6. Titles when you don’t know a person’s gender

In my current position, I have to write a number of formal letters and emails to staff members in diplomatic positions. My question is regarding correspondance to staff who are not the Ambassador or Consul General, but various other staff. Occasionally, I have to write someone where I am not certain what the gender is and Google isn’t providing a conclusive answer. How is it best to address a letter in this case? Or are there other ideas on how to try and determine someone’s gender when the obvious internet searches aren’t providing concrete results?

Since you’re writing to lower level staff where a formal title isn’t necessary, I’d go with the full name instead of a gender-based salutation, i.e., “Dear Jesse Pinkman.”

my boss wants to ban skirts, leggings, and v-necks for curvier women — but not for others

A reader writes:

I’ve read some of your posts about dress codes, but I have a slightly more complicated issue. I supervise student employees at a university (all female, in a closed department), and my boss is essentially asking me to hold certain students to a different dress code than others.

Yesterday an employee who would be considered curvy let me know that while I was out last week, my boss told her that she cannot wear leggings. However, we have one employee who is very thin. I’ve seen her wear leggings as pants before and my boss never said anything to her. How do I know? These two employees are friends outside of work, and they’ve been discussing other instances like this, which I’m just now hearing about.

I talked to my boss about it, and in her words, student employees with “more body” (her words, meaning more voluptuous/curvy, I guess) cannot wear form-fitting clothing, v-neck shirts, or skirts/shorts at all. Since our department is closed to the public, we don’t require that they wear business professional clothing, and our only real mention of dress code in the employee handbook mentions no clothing shorter than the knee and no clothing with wording on it.

I feel it’s wrong to try to differentiate what someone can wear based on what their body looks like while wearing it. I was taken aback by my boss’s response, so we came to no real resolution, and we’re supposed to meet next week to talk about it more. How should I approach this with my boss? I think her point of view on this could end up resulting in some sort of sexual harassment or discrimination claim.

Wow. Yeah, that is really wrong, in no small part because it indicates that your boss is assessing employees’ bodies in a way that isn’t appropriate for her to be doing and feels gross.

Your boss may not have thoroughly thought through what she’s suggesting, so point out to her that she’s essentially implementing an office policy that’s based on figure type. Also point out to her that it’s going to be very difficult to communicate this policy to employees without coming dangerously close to hostile-environment sexual harassment — since you’d essentially be critiquing people’s figures, particularly the sexualized portions of them, and indicating that some people’s figures appear more …. vulgar? sexualized? than others’.

And while there are no federal discrimination laws regarding body type, it’s very possible that they could kick in if this policy happened to impact some ethnic or racial groups more than others.

But even aside from all that, this is a terrible idea. Even if there were absolutely no legal risk to this policy, why on earth would your boss want to invite the obvious morale issues that are going to stem from telling some employees they can wear leggings, skirts, and v-necks and other employees that their bodies don’t allow it? There’s no way — no way — that doing that won’t seriously piss off plenty of employees and forever change their relationship with her and with your organization.

In fact, you might try suggesting to your boss that she imagine what this policy would look like in writing — that alone might be enough to illustrate for her how not okay this would be.

In any case, because you work in an organization large enough to have an HR department, your boss fortunately isn’t going to be the final word on this. I don’t recommend going to HR for much, but this is absolutely a case where they should be involved, so that they can immediately shut this nonsense down. An when you talk with your boss next week, you might just tell her that you’re so sure that HR won’t allow this that she should probably talk with them before spending even another minute on it.

company is requiring a reason before time off is granted — and is tracking it in a log

A reader writes:

I am a manager of a team of employees and some contractors. My upper management has told all managers that every time an employee leaves early, comes in late, or takes time off, they have to tell us the reason. The company gives people 80 hours of paid time off and 40 hours of sick leave, but they still want to know the reason for taking the time off. We are supposed to let upper management know the reason, and they will keep a log of how often and WHY people take off.

I am not sure if asking employees those details (as long as they are using their time off hours) is lawful, and doesn’t it affect their privacy?

It’s perfectly legal to ask — and even to require an answer* — but it’s obnoxious and bad management.

If your company is offering paid time off, they shouldn’t attach strings to it saying that people need to divulge their reasons for using it. Or if they want to, they should make it very, very clear to prospective employees that their vacation and sick leave requires employees to supply a reason before it can be used … so that prospective employees are clear on what they’d be signing up for, and that your benefits package may not be what it seems.

And as for the tracking of how often and why people take time off? Your company is telling employees that while it might offer paid time off, it doesn’t really want to encourage anyone to use it (and the implication is certainly that people may be penalized for doing so). And it’s also signaling to its managers that it doesn’t trust them to use judgment and common sense in addressing any abuse of the leave policies.

If you have good standing in your company and are willing to spend some political capital, you should push back against this crap. If you’re not comfortable doing that, well, take this as some pretty revealing information about your company culture.

* There are some exceptions to the types of questions that can be asked if medical leave or disabilities are involved and the ADA or FMLA are being invoked.

fast answer Friday — 7 short answers to 7 short questions

It’s fast answer Friday — seven short answers to seven short questions. Here we go…

1. I accepted an interview while I was asleep

I got a phone call for an interview from a company at 10 a.m. But I was still sleeping at the time, due to coming home at 4 a.m. the same day from the lab. I have a habit of saying yes and agreeing to everything when I am asleep, so I agreed to go on an interview with the company without remembering which company it was and its address, which I’m sure the person on the phone did give me. I want to call them back and ask for that information, but I don’t know how. What should I tell them so that they won’t be turned off in this situation?

First, Google the phone number. That might tell you what company it is. Or, try calling it after hours; you might get a voicemail with the company name in it. If neither of those work, call the number and explain that you want to confirm the address for your interview (no need to say you don’t recall it or the company). Once you have the address, Google that — you’ll probably find the company associated with it. Worst case scenario, have a friend call the number from a phone that isn’t yours and ask what company they’ve reached. And stop answering your phone when you’re asleep — if you say yes to everything when sleeping, it’s going to cause much bigger problems than this someday.

2. Should employee evaluations be written in the first person?

Is it better for employee reviews to be written in a first person or third person narrative? I personally thought first person would be better, as it would make achievements more personal and create a little more ownership for issues than hearing them as if they are spoken about a third party. All the research I did displayed both sides, stating why their way was the best. What do you prefer to use when performing employee reviews?

First person. You’re a real person writing about a real person; there’s no need for false formality. And really, an evaluation is the start of a conversation between a manager and employee. Write it that way.

3. Job offer isn’t clear about what hours I’d work

I have recieved a job offer. I will be going from a floor nurse to a lower management level-clinical coordinator. The hours on paper say 7 a.m. -3 p.m., but as mentioned in the original interview, those are the hours on paper but in management that can be different (longer). I have a child in day care who cannot be dropped off any earlier then 7:30/8 a.m. My husband is out of town a lot and therefore it’s my responsibility to drop her off 80% of the time. I did ask if it would be a issue if I needed to arrive later then 7 a.m., and was told that it would not be an issue but most clinical coordinators come it at about 7. So I didn’t really receive an answer but I didn’t really ask if it would be possible to change my hours. So now I am stuck. Do I take the offer in hopes that I will be able to change the hours or be up-front and ask right out? Would it be a problem to make my work hours 8 a.m. -4 p.m. due to child care? Is this appropriate or should I not take the position due to the hours mentioned in the initial interview?

You’re not stuck; you can go back and ask. You should absolutely not take a job offer without knowing if you’ll be able to work the hours you need to work, but you also don’t need to turn it down without being sure about that. Go back and say, “I’d love to accept the job, but I often need to arrive at X because I need to drop my child at daycare. Would it be possible to arrange for an 8-4 schedule?”

Stop speculating and find out for sure.

4. Firing an employee who threatened another

What is the correct process to fire an employee who threatens to harm another employee?

Explain that you don’t tolerate threats against other employees, and you’re therefore letting the person go, today. If you’re not completely sure that the threat was made, then investigate first.

5. Distributing coworkers’ personal mail

I work at a hotel, and the owners have told us that no personal mail is to be sent to the office. FedEx and UPS packages are fine, but not mail. However, every morning when I go in, there is a stack of personal mail that employees have had sent there. Is it legal for me to deliver this mail, as I am just a worker here? I do not want to be in control of anyone else’s mail, nor do I want to be responsible for it, as I have to walk across a large parking lot and through some neighborhood to get to the other building where it sometimes needs to go. I do not want to be held responsible for any lost or damaged mail! Sometimes it is medications, and I do not want to be responsible for anyone’s medications! As I am not a postal worker, I feel I should not have to deliver mail, and the owners do not want it coming here anyway.

Yes, it’s legal for you to distribute personal mail to employees who have it sent to your office. The bigger question is whether you should, since the owners have clearly said that they don’t want personal mail coming there. I’d talk to them and say, “Hey, I know you’ve said you don’t want personal mail coming to the office, but it does still happen. How would you like me to handle it when it does?” Then do what they tell you to do — including distributing it if that’s what they want. (And if they tell you to just throw it out, it would be a kindness to let the person with the medications know about that in advance.)

6. My company is hyping themselves all over my LinkedIn page

A LinkedIn representative gave a presentation today to the staff of the nonprofit where I work. It turns out that HR wants us to use our LinkedIn accounts to boost the organization and to push along information about available jobs, company-related articles, etc. When I opened my LinkedIn account afterwards, I saw that, indeed, ads for and links to my employer are now on my page.

I feel that my LinkedIn presence should be about me, not my employer. I was already thinking seriously about moving on, but this makes me want to leave faster. Am I being too sensitive or is this kind of employer intrusion common now? Should I remove the name of my employer from my self-description in order to lose the links? If I leave it alone, will the presence of a lot of hype for my current organization deter others from taking me seriously as a possible job candidate?

It’s not uncommon, and it’s not going to deter others from taking you seriously as a job candidate. You’re entitled to find it obnoxious, however, and to relay that feeling to whoever decided to launch this initiative.

7. Former employer refuses to confirm my employment for an unrelated lawsuit

I was in a car accident several years ago and the lawsuit for damages is ongoing. As part of the discovery, the opposing council has contacted ex-employers for a work history. I signed the releases for this, and assumed all would be fine.

After a year, through my legal council, I got a letter from the opposing council asking for our help in retrieving the work history from one of my previous employers. So I contacted the previous employer myself to expedite the situation and help if needed. I assumed the request was put on the back burner or something, but it turns out that the ex-employer is refusing. The president of the company accused me in a text message of tricking him into committing perjury.

What do you think is going on here? I have W2’s for the work I did. It’s not like they paid me under the table. In addition, one of the massage therapists I saw after the accident is refusing as well. This woman owns her own business and is refusing to send the medical records and billing invoice. Is there a connection between these two? Why would either of these businesses do this?

I have no idea, but I’m throwing it out there for anyone who does know.

how to help an employee become less long-winded

A reader writes:

I have an employee who is extremely detailed in every way. This can be great in some cases, but whenever she speaks (in a meeting or just one-on-one) she is extremely long-winded. She will generally say the same thing in three different ways, and then summarize again. Her emails and written projects are novels. Texts come in 3 or 4 parts as they are so long.

I have given her feedback on being brief, told her to use bullet points, shorten her written work, given her timelines (i.e. “you have 5 minutes to explain,” etc.) but to no avail. After this feedback, she has made very minor attempts to be brief. For instance, she will sometimes ask me to review an email before she sends it, but is pretty adamant about keeping a lot of information in. I find that she is completely unaware of the issue; often before a meeting when we all agree to be brief, I will do my part (hoping to be an example) but she doesn’t pick up on it.

My main concern is that people really tune her out as she continues to speak. It really does not go well on conference calls (when it’s hard to pay attention anyway). She is starting to present to leadership, and in our company it’s all about “Be Brief, Be Bright, Be Gone.” I want her to succeed and so I really want to give her the feedback/tools she needs.

I realize this is the way she is, and I’m not sure it can be changed. Do you have any advice on these sorts of issues?

You’re absolutely right that this habit will hold her back professionally; the higher up the ladder she goes and the more she’s in front of higher-level managers, the more important it will become for her to be able to distill a message down its essentials and convey them quickly and concisely. So it’s great that you want to help her with this, because it’s going to impact her career and reputation otherwise.

It’s going to take some coaching though; it’s not going to be one or two quick conversations, because this type of thing is usually a pretty deeply ingrained habit. Assuming the rest of her work is good — and thus it’s worth a short-term investment of your time to help her improve in this area — here’s what I would do:

1. Sit down with her and say that you want to have a serious conversation with her about a work habit. I know you’ve talked with her about this before, but because it didn’t have a lasting impact, it’s time for another conversation, and this one has to feel more serious, so that it’s clear to her that you’re not just making suggestions or giving offhand advice.

Explain to her that conveying information more concisely isn’t just a style preference; it’s a business necessity in most workplaces, and it’s something that you need her to actively work on. Tell her that you’re worried that it’s impacting her professionally and will continue to do so, and that her work is good and deserves to have people pay attention to it, but they won’t if she doesn’t find a way to communicate more concisely. Tell her that you want to see her succeed, and that you want to work with her on this habit so that it doesn’t hold her back.

2. Give her specific guidelines. It’s not enough just to say “keep things shorter,” because her calibration meter in this regard is off. She can’t tell when something is too long. So you need to spell it out much more specifically. For example, you might tell her that no memo should be longer than one page and that they should be primarily written in bullet points, no email should be more than three short paragraphs, presentations should be no longer than X minutes, and she should observe how long others speak at meetings and speak no longer than that herself.

These are obviously rigid guidelines, so acknowledge that and explain that you want her to use them for now, while she adjusts to a new way of conveying information, but that she won’t need to stick to them so rigidly once conciseness has started to be more of a habit. You’re just asking her to use them for now while the two of you are working on this, not forever.

3. Coach her actively on this going forward. For instance, when you assign her a written project, give her a maximum page count at the outset. If she’s concerned that she won’t be able to include all the information she thinks should be included, talk through her thought process. As you hear what she’s worried won’t fit in, explain to her why X is important to include but Y isn’t.

And explain to her — explicitly — that higher level decision makers (and others; modify depending on the audience/context) specifically don’t want all the information. They want high-level conclusions and takeaways, and to be able to trust that that’s been backed up by thought and research before it came to them so that they don’t have to spend their time on that part. Some people genuinely don’t realize this, and they feel that their work won’t be credible or will seem incomplete if they don’t include all relevant details on the topic. Spell out for her that her audience actively doesn’t want this. To some people, this is completely counterintuitive, so you may need to remind her of it more than once.

4. Don’t rely on her picking up on hints, like you asking at the start of the meeting that everyone be brief or being brief yourself as an example. That’s not working, so you’re going to need to be more explicit. For instance, you might say in a meeting, “Jane, could you give us a quick one-minute overview of X?”  Or when it’s just the two of you, “This is a bit more than I need; I trust you to have the details covered without me needing to be in the loop. What are the parts that you need my input on?” (Or “Tell me just what you think is most important.”)  You can also give her time cues at the start of conversations: “We only have 20 minutes and I’m hoping we can cover X, Y, and Z in that time.”

5. And last, make sure to give her feedback along the way, whether it’s “The start to your presentation on the call was great, but I think you started losing people when you started talking about the details of how the new software will work” or “This memo is a great example of you putting into practice what we talked about, and I love how you conveyed all the high-level information in an easy-to-skim way.”

If you’re willing to invest some time to do all the the above, you should either see a real change in the next few months, or not. If you don’t, then you’ll need to decide how much of an issue this is for her performance. Lack of improvement might mean that she gets fewer/no opportunities to present before senior management, or that she’ll never be your first choice for higher-profile projects, or that it impacts her ability to progress in the organization. Or it might just mean that you’ll have to continue sending projects back to her with instructions to shorten them. Whatever the likely consequences, talk to her about them explicitly so that she’s clear on what the trade-off is that she’s making.

But with a couple months of focused coaching on this, I think you have a good chance of helping her overcome the habit pretty significantly. Good luck!

my carpool driver is often late and talks on his phone while driving

A reader writes:

I work for a large company with an office out in the suburbs, and I live in the city without a car. So most days I carpool with one of the project managers who lives near me. He’s a nice guy, generally a safe driver, etc., but there are two problems: he often picks me up late or forces me to wait around for him at the end of the day, and he uses his cell phone while driving.

He sets a time for us to meet and then shows up late — sometimes just a few minutes, but this morning I was at our meeting spot at 7:50, as planned, so he could be on time for his weekly managers meeting. And he showed up at 8:05. He didn’t apologize at all. And then, because we were running late, he called in to his meeting during the last few minutes of the drive.

The phone use is actually a bigger problem: a few years ago, a friend of mine came very close to dying and lost both her parents in a car accident on college graduation day, because a kid was driving and talking on his cell phone. She now tours the country telling her story and urging kids not to use their phones for calls (or texts, for crying out loud) while driving.

I’ve told this story to this coworker, but it makes no difference. His teenage daughter will call him just to ask what’s for dinner and when he’ll be home, and instead of waiting 5 minutes until he IS home, he picks up. He’ll read texts while on the highway. It’s incredibly unsafe and given that he knows my friend’s history, it feels like a slap in the face.

Overall, between not having control over when I come and go from work, and not having control over his cell phone use, I feel helpless. A, he’s a nice guy, B, he’s sometimes my project manager, C, he’s doing me a favor by giving me rides for free. But it makes me consider going back to the 1.5 hour public transit commute to avoid the downsides of my carpool buddy. How can I gracefully get him to change his behavior? I don’t want to be rude or cause awkwardness.

I don’t think you can, unfortunately. He’s doing you a favor, and the favor is all one-way; it’s not a shared carpool where you’re doing some of the driving sometimes too. So he retains the right to be a little late and to maintain whatever habits he likes to maintain. You retain the right to decide that it’s not working for you and to bow out of the arrangement, but ultimately his behavior is up to him.

In other words, you can’t really tell him, “I need you to be on time when you pick me up,” because when you’re accepting a favor, you can only really take what’s on offer — and in this case, what’s on offer is a ride with unreliable pick-up times.

The cell phone issue is a bit different, because it’s a safety issue … but you’ve already told your friend’s story to no avail, so I’m not especially hopeful that anything else appropriate for you to say will get through. That said, it’s reasonable to try once more, as long as you tread lightly in recognition of, again, the fact that this is a favor. For instance, you could say, “I know we think differently on this, but is there any way I can convince you not to use your phone while you’re driving? Not just with me, but always? The thought of what could happen worries me so much.”

But that’s about all you can try. It’s not your place to push beyond that; it’s really up to him from there.

Ultimately, you probably need to accept that this is the price of getting rides with him and decide whether it’s a price you want to pay or not.

Read an update to this letter here.

terse answer Thursday — 7 short answers to 7 short questions

It’s terse answer Thursday — seven short answers to seven short questions. Here we go…

1. Accepting a job at a lower salary with the promise of a raise later

A networking contact recently put me in touch with a past coworker of his who is starting up his own firm. I met with the owner recently and, to my surprise, he asked me to join him as his first employee. He was trying to do everything himself and was quickly finding that he was overwhelmed. The position would be instrumental in the successful initial growth of the firm and could easily progress to a senior level position as the firm grows.

During our initial meeting, however, the owner advised that he knows he cannot pay me what I’m worth. I took that as a compliment! He asked if I was willing to take a chance with his company with a smaller initial salary in exchange for increased compensation down the road. I replied that I thought that was reasonable, so as long as we could revisit my salary as the organization and my level of responsibility increased.

I know your normal advice is to wait at least 1 year after starting a new job to ask for a raise, with which I agree. In a case like this, however, what is the best way to approach him in 3, 6, 9, or 12 months about a salary increase? If all goes as planned, the company’s revenue (read: his ability to afford what I’m worth) and my responsibilities will have greatly increased over this time.

Actually, agree on it with him now and you won’t need to worry about when to approach him down the road. Too many people make informal agreements like this that they fully flesh out and make formal, and then are taken aback when the raise doesn’t materialize when they ask for it later. If this guy truly means that he’ll increase your salary once conditions X, Y, and Z are met, then he should be willing to put it writing (whether those factors are a certain number of months passing, your successfully achieving specific goals or milestones, the company reaching a certain revenue point, or something else). If he won’t put this in writing, then only take the job if you’re willing to have the future increase be a “maybe,” not a definite.

2. My boss emailed everyone the reason for my time off

I requested vacation time off from the company I work for. I am doing a internship for school because I will be graduating with my associates in Health Information Technology and it is required that I do a short internship before I can graduate. The thing is, no one at my current job knows I am in school; I haven’t told anyone.

I spoke with my boss about the days I needed off and just told her I am taking family vacation time. She said okay and that she would approve my time. A couple of hours later, I saw a email pop up that was emailed to the entire office — all my coworkers and other managers — with the dates I was going to be gone on vacation and why. My name and vacation days was in bold print on the subject line. I was furious. All of my coworkers take vacation time, I in the two years I have been working with this company, I have never seen a mass email go out about their personal time they are taking off. I feel like my privacy was stripped away and don’t understand why this was done. I feel my boss could have just told the employees in person who needed to know of my absence. I also feel like this gives my coworkers a invitation to ask me about my personal time. Is there anything I could do about this situation?

I have no idea why your boss sent this email out when she doesn’t for other people’s time off, but if you’re in a role where people need to know when you’ll be out, that’s the obvious explanation. I’m sure she didn’t think she was violating your privacy by noting it was a “family vacation”; it’s not like she wrote it was for gynecological surgery or a custody hearing. I would let this go.

3. Can I use my blog to fill a gap on my resume?

I’ve recently been looking for an entry-level career in the not-for-profit sector in communications and marketing. All my experience in this area is through various internships with some fairly well-known international NGOs. My last internship ended in December, and since then I have been unable to find any work.

To fill my time, I’ve created a website and blog where I discuss development issues and topics related to the sector I want to work in. I write a post a week and with researching, writing, posting, etc., it requires about the same time as a part-time job. My question is, can I put this on my resume since it’s not an “official” role? Or if it’s relevant to the jobs I apply for, should I just mention it in passing in my cover letter? Right now, I’m worried about the 5-month gap on my resume and don’t want potential employers to think I have been unproductive in that time.

You can definitely put it on your resume. What I’m torn on, though, is where it should go. Normally you’d put it under an “additional activities” or “community involvement” section or something like that. But of course, that’s not really what you want — you want it to put it at the top of your job history to fill the 5-month gap since your last job. It’s a bit of a stretch (one post a week doesn’t really make it substantial enough to really qualify), but no one is going to have you arrested for putting it there.

4. Interviewing when the company name hasn’t been revealed

I have an interview set up at a recruitment agency next week. The job posting did not specify the exact company I would be working for (just stated, “a successful chocolate teapot manufacturer in ____town”). I’m pretty confident that I know which company is meant, as it is quite obvious if you are active in the field. How would you handle this at the interview? Is it ok to ask which company they are representing? Would you offer up your guess? Do they expect you to just “know”? Or will they only relay this information to finalists?

Also, for future reference: Would you ever include references to an unnamed company in the cover letter? (In case you are certain you identified them and it was relevant to your application, e.g. because you worked with them before.)

It’s fine to ask at the interview. If they say they’re not able to reveal the company at this stage, don’t start offering up guesses; they’ve just said they’re not going to tell you. You are not typically expected to just “know,” however. If not knowing is an issue for you (if, for instance, you know you wouldn’t work at Company X and it sounds like this might be Company X), it’s fine to decline to move forward after a certain point unless they tell you the company.

As for including references to an unnamed company in your cover letter, I’d only do it if you were 110% sure you were right; otherwise, you could harm your candidacy by appearing certain about something that was in fact a mistake.

5. Should I update my resume when applying for an internal position?

My boss is leaving a smallish (20-30 people) organization. I plan on applying for her position, which isn’t a secret. The person doing the hiring is familiar with me and my work, but doesn’t know all that I have accomplished since I have joined the organization (about a year ago).

So when I apply internally, do I update my resume to show the year I have worked for my current company? Or do I just show everywhere else I have worked previously?

Yes, update your resume. Treat it just like you’d treat applying for an external position, just less formal.

6. Why wasn’t I notified about this opening when I was on leave?

I have been off of work for a maternity leave, followed up by a medical leave, but I will be returning in the next week. I am feeling burned by my team, coworkers at the office (aka friends), and management that I was not notified of a posting for a position that I was doing before but without the formal title. I am feeling a lot of resentment about this and do not want to be feeling this anger when I return to my workplace. My manager, who is currently on a medical leave, also shared with me that it took 2-3 workers to manage my caseload when I left. She acknowledged my level of experience as being the contributing factor for why I was able to manage the workload at the time. Why was I not notified about this posting then?

Maybe because you were on leave and people are often told not to contact anyone who’s out on medical leave for anything. Or maybe because your manager is the logical person to have alerted you to the opening but she’s out on leave herself. Or who knows — it could be anything. But getting angry about it isn’t going to be particularly productive. For all you know, they’re hoping you’ll apply when you come back. Or maybe not — but regardless, express your interest in the position and ask what you’d need to do to be considered.

7. Does this mean I got the job?

I interviewed with someone for a position at a clothing retail store. The interview went really well. I was then emailed back for another interview. I attended the interview. 5 days later, the manager who interviewed me the second time sent me an email regarding what my availability is and if I was looking for part-time or full-time. Do you think that means I got the job?

The only thing that means that you got the job is a formal job offer, so no. What this means is that — at least at the time that she sent you the email — she was still considering you as a candidate.