I negotiated salary for the first time — and it worked!

A reader writes:

Recently I had the chance to put into practice so much of what I’d read on your site. I was offered a job, but was disappointed at the salary (even though it was a 25% upfront increase and title bump, I’d expected more). Were my expectations too high (I was operating on gut instinct at this point) or was the offer below market?

I’d never before negotiated my salary. When talking to various friends and family about pay, including my spouse, they all typically agree that “any raise is a good raise.” It’s taken me years to build the professional confidence I have now, and I only just recently felt confident enough to take on salary negotiations. It was an absolutely wild experience (wild in how easy it was) that turned out great.

By getting to know the market range for my position and experience level (including deep-dives into job boards, scouring the “Careers” webpages of my company’s competitors, and talking with folks in my industry who I trust), plus doing the literal math on the differences between benefits packages (it was crazy to see how wildly this affected my overall comp), I ultimately determined the initial offer was under market (and when factoring in differences in benefits, 10% less than the initial, upfront figure). Using my findings and your site’s advice, I negotiated a higher offer that put me smack dab in market range.

This whole process has absolutely blown my mind. I’d built it up in my head (and some parts of it were a little awkward on my end since it was my first time doing this), but it could not have been easier. In particular, this post of yours was so helpful; I actually used some of the same verbiage in my discussions with my new company’s HR team.

All in all, I’m so thankful for this process and how your site helped me get through it. Not only am I making market for my position (probably for the first time in my life, though I’d rather not fact check that since I don’t need to be depressed this weekend), but I feel so much more confident. It’s amazing what an effect this simple act of self-advocacy can have. It’s an amazing feeling to be paid what you’re worth.

let’s discuss animals at work

Let’s discuss animals at work! We heard last week about someone who accidentally went to work with a bird on her head, and we’ve heard in the past about someone who couldn’t get to work because of aggressive nesting geese, we’ve fielded some drama about bears, and we’ve of course had myriad stories about dogs at work (peeing, barking, rampaging, attacking, being ridden, and exacting revenge).

So: What run-in’s have you had with animals at work? Please share in the comment section.

husband doesn’t like my dedication to my job, which employee is lying, and more

It’s five answers to five questions. Here we go…

1. Husband has issues with my dedication to my job and 1-2 work trips a year

I am the manager at a small association, and I have the opportunity to fill the vacant CEO position soon. This promotion would significantly improve our financial situation, allowing us to afford more for our eight-year-old daughter and possibly retire by 55. We have been struggling financially a bit, which is a strain on our relationship.

My job requires travel, including one annual trade show abroad and now a potential second trip for an important convention. The first trip is 11 days long, and the second would be 4 days. However, my husband has mixed feelings about my work and travel. While he says he is proud of me, he also feels I spend too much time working. I do check my emails after hours and participate in board discussions on WhatsApp, but before that, I would just be doom scrolling or watching YouTube.

He is uncomfortable with me being away for what he calls “two weeks” and thinks it is bad for the family. He also worries about my safety in a foreign city. Recently, while he was watching videos with headphones on, I was designing a digital membership card on Canva. He later brought it up as an example of me not wanting to spend time with him, which I found confusing.

I take our daughter to school and pick her up every day. I make dinner 3-4 times a week and handle my share of household chores. We also have a cleaning lady who comes once a week. Despite these efforts, he often invites friends over on weekends when we could spend time together.

He is a great man—loving, hard-working, and a devoted dad who makes our daughter’s school breakfast and lunch every day. However, he recently lost his father and cut ties with the rest of his family, which has made him more clingy. He does not talk about it unless he is drunk, but the issue with my traveling started before this.

I am struggling to understand why my work and travel cause such tension between us. I love him, and I know he loves me, but I feel trapped and exhausted. I am starting to wonder if I would be better off divorced, even though the thought brings me to tears.

Marriage counseling, right away. You’re both coming at this from different perspectives and with different concerns but not understanding the other, and you’re at the point where you’re questioning the marriage. Marriage counseling was made for this. I wish it were a work problem because that would be easier to solve, but it’s a communication and relationship problem, and a pro will be able to help you navigate it.

Also, if the drunkenness is more than a rare occurrence, there’s an additional problem to tackle too — but marriage counseling could be a place where you look at that as well.

2. A C-suite exec recklessly exposed us to Covid

Yesterday, a C-suite leader in a people-facing role came to an in-person, hour-long meeting with me and a few others while visibly sick and coughing, claiming it was “just a summer cold.” She also mentioned that her Covid tests were negative but also that the tests she used were quite old and unreliable. This morning, of course, she tested positive for Covid.

I’ve been trying to be careful lately because I do not want to get Covid again and we are facing a summer surge. Also, when I have been infected in the past, Covid messes up my menstrual cycle for a while. This is particularly concerning because my partner and I are trying to conceive, which no one at my work knows, of course. I mask in crowded public places but I haven’t been masking in our office.

I realize now that I probably should have left the room right away, but I felt enormous pressure to stay, due to the nature of my professional relationship with this leader, her lack of suggesting those uncomfortable leave, and the fact that no one else did. I feel so stupid and cowardly now. I discussed my frustration with a more senior member of my team, but I’m still very upset.

What should I do now? How can I handle similar situations in the future without feeling pressured to stay in a potentially unsafe environment? Do we live in a world where I just need to get over this or I might jeopardize my professional relationships and career?

One thing that became clear early on in the pandemic was that you couldn’t rely on other people to take measures to protect you — you’d have to do it yourself. That remains true. If it’s important to to you to avoid Covid, the only real way to do it is to be willing to assert yourself, even when it feels a little awkward and even where there’s built-in pressure to defer (like meetings with C-suite leaders). What that means in practice: carry masks, put them on in situations like this one, and be willing to say things like:

  •  “I can’t risk getting sick right now so I’m going duck out to my office and call in from there.”
  • “I’m going to run out and grab a mask because I need to be extra safe right now.”
  •  “Would you mind wearing a mask since it’s such a small space?”

Say these things cheerfully and matter-of-factly, and then do what you need to do. If you’re working with reasonable people and you put effort into maintaining warm relationships generally, it shouldn’t be a big deal.

Also: I wrote this column at a different point in Covid, but the principles still apply about asserting yourself in ways that feel a little uncomfortable in service of a larger good.

3. Which employee is lying?

I manage a customer-facing team that answers questions and provides supplies to clients. Two team members (Taylor and Blake) are not excited about their jobs and are not invested in ensuring clients receive the best service possible. They have both participated in training and discussions about expectations. Taylor has a written warning that the next poor customer service interaction will result in termination. Blake would most likely receive a written warning.

Last week a customer complained about the service they received. The customer refused to identify the staff member since they did not want to get them into trouble. Taylor and Blake were the only two working at the desk during the incident. They both said the other one was who interacted with the customer. I don’t think either will admit to the interaction, so how do I address the poor service the client received? And is there a way to escalate discipline for Taylor or Blake?

If you don’t know who was responsible and have no way of finding out, you can’t hold one of them accountable for it — although you can certainly address it generally with both of them by revisiting how you want similar situations handled and asking them to confirm their understanding of that.

But also, given that one of them is lying about what happened, take it as impetus to supervise both of them more closely: find opportunities to observe more often, spot-check work, check in with clients about whether they’re getting what they need and to take their temperature generally, and ask their colleagues for feedback.

After all the retraining and expectation-setting you’ve already done, if you’re not seeing a significant and sustained change you should move things toward a resolution with both as swiftly as you can. And it sounds like the sort of situation where the closer you look, the more problems you’re likely to find, so significantly increasing how much attention you’re paying should speed it all along.

Also, if you can avoid scheduling them together, do that too.

4. “Strong personality”

Years ago, when I was in lower management, a coworker who was entry-level and I clashed. It was a mutual clash of styles and personalities. She complained to our boss, and during a meeting with the three of us, she defended herself by saying, “I have a strong personality.” I didn’t respond to this, but it felt like a cheap excuse to behave like an ass. Is this something people can say to avoid accountability? Or is this a non-excuse?

In contexts like this, it’s often something people say to try to avoid looking more deeply at how they might be contributing to the problem. Without more details about exactly what the issues were with your colleague, I can’t say for sure — but often it’s part of the “that’s just who I am!” school of excusing one’s own behavior.

I’ve always liked this article by Marshall Goldmith called “An Excessive Need to Be Me,” where he points out that a rigid allegiance to “being yourself” can sometimes be pointless vanity, and at odds with actually improving your dynamics with other people.

Related:
my employee identifies proudly as a grump

5. Who can know about discipline meetings?

When an employee is undergoing discipline or a performance improvement plan, what can an employer tell other employees? If the employer has a “need-to-know-only” policy, does the EA scheduling the meetings “need to know” that those meetings are related to discipline?

It’s really up to the employer’s own internal policies. No law prevents them from sharing info with other employees. If their policy restricts the info on a “need to know” basis, it’s still possible the EA scheduling the meetings would fall in that category; depending on how that particular EA manages people’s calendars, they might have access to agendas, or know basic topic in order to prioritize the meeting relative to others, etc.

the job interview bluff, the falsified ground beef, and other stories of people in holes who just kept digging

Last week we talked about people who found themselves in a hole and just kept digging. Here are 15 of the funniest stories you shared.

1. The lunch

Early in my career I was interviewing for a position after having just left a bad company (I had to play games to get my paycheck, and then they bounced said check and got mad at me for mentioning it, and I wasn’t allowed to take lunch ever). When talking to the interviewer, she asked me something about what I was looking for in a company and I said, “At my last job, I wasn’t allowed to take lunch, so really, just lunch.” I meant it as a joke, but the interviewer didn’t get my sense of humor and just calmly assured me I’d get to take lunch. I could have just let it go, but I didn’t. I constantly kept bringing up that I wanted lunch as if all of a sudden she would understand that I was being funny – she did not. She even brought me over to the kitchen area to show me that this was where lunches happened and that there was no ban on lunching.

I did not get that job. I cringe every time I think about it. I have gotten to have lunch at all my jobs since though.

2. The bluff

In my very early 20s, I applied for a job which involved looking after a website, mainly front end work – creating content, uploading it, and doing some light editing, which was totally in my comfort zone. I realized I may have been out of my depth when the interview confirmation two days before reminded me to bring screenshots of my website with me (this was not mentioned before). Rather than accept that this job was possibly expecting more tech knowledge than I could provide, I panicked and flung together a WordPress in about an hour.

I arrived, did a committed if weak presentation on the four blog pages I had cobbled together, and then the questions began. it swiftly became apparent they were looking for a combination web developer, filmmaker, editor, and communications officer. Rather than acknowledge this and leave gracefully, I simply lied. Professional video editing software which wasn’t mentioned in the job description? Well, I’ve seen someone using it and had a 90-minute tutorial on it one time so sure, I would say I am very confident and experienced with it please don’t ask follow-up questions (they asked follow-up questions). Have I worked with international students? Yeah, loads! (in the sense that there was an Italian person in one of my undergraduate presentation groups.) I distinctly remember getting confrontational with one of the interviewers who challenged one of my mostly fictional answers. I kept seeing outs and just refusing to take them. I don’t why; by this point I didnt even want the job, I was just gripped by a mad desire to “win.”

The interview ended quickly and I didn’t get the job, but I do feel a little better that they re-advertised the post with a much amended job description.

3. The bluff, part 2

Two jobs ago, I somehow missed a very important email. I said I didn’t get it, but when I went back and double checked, I HAD gotten it, I just overlooked it. But I didn’t admit that, and kept saying I didn’t get it.

So my boss said, “If you didn’t get the email, maybe you should contact IT, because we don’t want a widespread issue.”

Rather than saying, “Oh look! I found it!” I went ahead and reported the issue to IT.

They worked on figuring out the issue, and I said nothing. They had me send and receive emails to others and all seemed fine so they didn’t know the issue and it kept getting escalated. I said nothing.

Finally one of the techs decided to check my inbox (I guess they gave me the benefit of the doubt, or else they could have done that first, I suppose) and found the email. Also they pointed out it was clearly marked that it had been read.

I pled complete innocence and denied that I had ever seen it before.

My boss never said anything but I’m sure she must have known I was just elaborately refusing to take responsibility.

Ugh. I still cringe.

4. The novel

My very first job interview was for a fast food restaurant in a mall. The manager interviewed me at a table in the food court, which, combined with my inexperience, must have made the situation feel more casual than it was, because at one point he asked what I did in my spare time and I launched into a longwinded description of a novel idea that I was brainstorming at the time. He tried to move on to other questions, but I’d assumed that the hobby question meant we’d proceeded from the interview into small talk and really wanted to talk more about my novel, so I kept going.

I didn’t get the job, and only ever wrote like one scene of that novel.

5. The driver

Many years ago, a coworker and I were driving to a somewhat remote construction site. We’d both been there before and he was driving. About halfway there I realized he’d just missed a turn and let him know, suggesting we turn around.

“No. I don’t turn around.”

“…excuse me?”

“I don’t turn around! We’ll get there this way!”

The big problem was the turn he missed was over a bridge, we were now on the wrong side of a river. Since we had to wait for another bridge, we got there over an hour late and he peeled into the parking lot at 30 mph, which was a big deal because it was a construction site with an incredibly strict speed limit of 15 mph. The project manager who we were meeting had been in the parking lot waiting for us and saw us arrive in a cloud of dust. He was kicked off the project.

6. The unicorn

For years, I worked in a landmark building in a major American city with very strict security protocols. We all had a badge with our photo and name on it that was verified by security every time we entered the building.

One Halloween, one of my colleagues came to work dressed up as a unicorn. He walked into the building with a full-on unicorn mask that completely covered not just his face, but his entire head. Security stopped him in the lobby and told him he needed to take the mask off before he went any further. My colleague refused to remove the mask, and instead showed security his badge with his name and photo. Security said, “That’s not enough. You need to remove the mask so that we can be sure that you are the same person in the photo.” My colleague continued to refuse.

This went on … for a while. Eventually building security called our office to explain the situation and asked for our help in resolving it. But it was no use. My colleague refused to remove his mask and refused to leave the building. At one point, he suggested taking a new security photo with the mask on so that his physical presence would match his security badge.

He never made it up to the office, not just on that day, but any day thereafter. He was fired for being a dick to the building security staff and showing terrible judgement for a simple request. He had always been a little weird, but I never expected him to die on the hill of wearing a unicorn mask into the building.

7. The oversharing

In college I applied for a part-time job at a slightly higher-end retail shop. The store manager interviewed me. She asked about my goals and for some reason I was honest about not wanting to work in retail forever. (I barely avoided using the word stuck!) It was like I had lost control of my body and mouth but my brain was still in there trying and failing to slam on the brakes. She politely asked for clarification and I stomped on the accelerator and said that I had an exciting career in front of me using my degree, and that I didn’t want to “just” do retail. She was gracious about my poorly hidden (and long since corrected) judgment of retail careers.

Somehow I was offered the job, but I was so embarrassed I made up a fake internship and declined the offer. I ended up getting a way worse part-time job and never shopping at that store again.

8. The “professional”

I had a new hire who didn’t make it to his third week. The role was entry-level office job — we’d show you the practices of the industry, but candidates had to come in with a familiarity with the MS Office Suite. This requirement is stated in the job posting and in the interviews, but it’s an basic requirement in my industry. This is important.

My new hire, let’s call him Fergus, is struggling by the end of his first week. He can’t complete the basic training tasks. Finally I assign him the most basic task I can think of — update data in a few PowerPoint slides with pre-made charts. This should have taken five minutes. After an hour, I go check on him. I am stunned — he is typing in updates into data labels, not editing the actual data, and he’s confused why the chart isn’t updating. He’s been doing this for an hour and never sought assistance.

I regain my composure before he notices and calmly ask him how much experience he has with PowerPoint. He admits that he’s never used it before. I ask why it was listed on his resume if he’d never used it (yes, it had been listed on his resume), and he says, “I knew I could figure it out” (spoiler alert: he could not). I explain that this is a basic requirement for the job. I tell him that I can do an intensive remedial course for him and that he is required to be in the office on Friday for the training (it’s a hybrid role; everyone is local, but wfh is offered at manager discretion).

He decides not to come into the office on Friday because he’s “too stressed out” and wants to work from home. When I call him, I get a full rant about how my expectations are “too high” and he is a “professional who knows what to do” and who am I to be “policing his work and giving him orders and assignments.” Y’all, I’m his manager and my job is to give assignments.

I immediately relay this conversation to my director, who goes to HR to talk about the best way to terminate this guy. No need — within an hour, he sends a long email to the director and HR complaining about how self-righteous and bossy I am, and how he simply can’t work under these conditions. He complains that I provided inadequate training because I expected him to know common Powerpoint functions without showing him. He proposes that he no longer have a manager and that I put together a six-month training program to teach him how to use Powerpoint.

My director fired him on the spot.

9. The software

I used to work for a nonprofit where cutting corners was very typical. We used a terrible proprietary software that our CEO’s kid made in coding class in high school. Our tech guy, Mark, was basically responsible for keeping it functioning by running out new patches and recoding it whenever it crashed. The guy’s life was hell but he did the best he could.

We got a new staff member, “John,” and he really hated the software and assumed most of the issues were Mark’s fault. Mark was in an office on the other side of campus so he never met Mark in person.

We had a vendor coming in to look at our tech. John mistook Mark for the vendor and gave him a full tour of the software, calling it dog crap and saying that he spent most of his day “wanting to punch Mark in the face” and that Mark was a “F*cking idiot.” Mark just smiled the whole time, despite most of us trying to interrupt John.

Just then, the vendor comes in and goes, “Hey, Mark!” I’ve never seen someone wilt the way John did.

10. The battle of wills

I’ve got kind of a double-digger story, because there are two people determined to get their way at any cost: we announced a managers meeting to roll out a new program that is being implemented. Nothing super difficult, but our owner, Brenda, wanted to have all the managers together to discuss it. One manager, Steve, hated everything about the idea. He didn’t want to go to a meeting, he didn’t want to learn a new system, and he would just continue managing his area the same way he had been, thank you very much. I empathized but said it was mandatory. He said he refused, and nothing would change his mind. I went to Brenda with his concerns and she said if he did not go to the meeting and start using this method, she would consider that to be his notice that he no longer wanted to be a manager and his title and pay would reflect that choice. He begrudgingly agreed to go.

The meeting was being held off-site at a very high-end restaurant with meeting space. We had been very clear about the dress code, but Steve showed up to the meeting in ratty jeans and a hoodie, with the hood up. He looked so bad that a staff member of the restaurant literally thought he was a prowler. I suggested we just send him home then, but at that point I think it became a matter of principle for Brenda, who said he was going to stay and complete the training no matter what. He did stay for the day, but was completely obnoxious. Some of his tactics:

– He refused to watch videos – making a point to deliberately look away from the A/V equipment if a video was playing. When Brenda called him out on it, he faced the TV but covered his eyes.
– Everyone was emailed a handout that they were supposed to complete over the course of the meeting with their division goals and other things. They were supposed to complete it and email it to Brenda, who shared it with the group via the A/V setup. She opens Steve’s handout without looking at it first, and there on the enormous screen was his form, where he filled in every single open field with “This is stupid and a waste of my valuable time.”
– In a brainstorming session, he would make outlandish suggestions like “go to space and sell to aliens” or “discover a previously unknown species of underground earth dwellers and use them as cheap labor”, and when our boss called him on it he would very sanctimoniously say, “Remember, there are no bad ideas in brainstorming, Brenda.” This was hilarious, but not helpful.
– He would derail discussion by belaboring every single point. Almost anything anyone said, he would pick it to pieces. I was trying to keep things moving by saying “we’ll come back to that later, Steve” or “we’re not getting quite that granular right now, Steve” or “if you have questions, write them down and we’ll come back to them,” but it was happening so much that I was exhausted and resentful.
Everyone was irritable and nothing was getting accomplished and everything was taking forever. The entire meeting just turned into a strange battle of wills between Brenda and Steve. And yes, it was ridiculous, and yes, multiple people tried to speak up about it and nothing changed, and no, it was not reasonable, but that is just how some dysfunctional workplaces are, and all you can do it just deal with it. Or leave – which was what Steve chose to do. He quit the next day, and enough time has passed that the story is kind of funny now. And every now and then someone will very deliberately use “go to space and sell to aliens” or some other little bon mot from that meeting. That is Steve’s legacy.

11. The ground beef

My team once found some signs that a product my company made could struggle to work well on very fatty foods. At a meeting to discuss this, the product’s lead designer (who was constantly bragging about what a perfect product he’d designed) kept denying it could be a problem with the product. Page after page of data supporting our claim and he just kept making up less and less plausible explanations: we mislabeled our samples, we didn’t do the testing correctly, we were trying to make him look bad. Finally he claimed, “Well, I can PROVE it works with high-fat foods because we tested it with 50% fat ground beef!”

If you pay any attention to food regulations, in most states (including ours) that’s well above the fat percentage you can sell in ground beef. We called him out on it and he said that he had got a special deal from a small local butcher (note: still not legal) and that HE knew how to talk people into doing what he wanted, and he wouldn’t tell us where he bought it because it was a secret. That’s right, he made up an imaginary butcher who sold him imaginary beef.

We eventually came up with a solution for the issue, which was obviously caused by fatty foods. He’s no longer with the company but for a long time we’d joke about, “Oh, I can get that from my butcher. You wouldn’t have met him, he goes to a different school, but he really exists.”

12. The mistake

My coworker was fired from a very-hard-to-get-fired-from job because he just could not admit he was wrong. Call him Wakeen.

Wakeen did a slightly dodgy thing. I’m going to have to change the situation a bit for anonymity but let’s say he submitted some work expenses that were in violation of the expense policy. Not a crime, but objectively something he shouldn’t have done or at least should have checked up on. Someone noticed and called him on it.

At this point Wakeen could have said “oops, sorry, I misunderstood the policy/mixed up my receipts” and no one would have thought twice about it. Instead, he claimed that someone could have broken into his computer and submitted those expenses under his name. He attempted to get the IT department to wipe the logs so no one could check. I don’t think he went as far as blaming a specific person, but he did try to claim that it could have been any of a number of people that he worked with, and they couldn’t prove it was he himself who submitted those expenses.

As is often the case, the cover-up was much worse than the crime. The fact that he was trying to get other people to alter logs, and also throwing his colleagues under the bus, meant the whole situation spiralled up the hierarchy and eventually he was fired.

To reinforce the “I am never wrong” attitude, he asked at least one of his now-ex colleagues for a reference.

13. The refusal

During Covid, my company cut our pay and hours to 75% across the board. My area of work wasn’t impacted by Covid, and it was during our busy season, so I ended up working up to 65 hours while only getting paid for 30 to meet client deadlines. I was pissed, and decided my act of resistance was to refuse to sign the letter acknowledging my pay was cut.

The deadline passed, I ignored a few reminder emails and then HR began reaching out. Unfortunately, the way they reached out was to just slack message me “Hi MyName” and not provide any context. This is still my biggest work pet peeve, so I dug in even more and decided I wouldn’t answer until they sent me a message saying what they wanted. They never did and just messaged me “Hi MyName” every day for at least a month, and I ignored every single one.

Finally, after six weeks, I got an “action required” email from HR, cc’ing my boss and our regional manager from HR, saying that I needed to sign ASAP or else. By that point, said boss and regional manager had gotten me moved back to full pay, so I didn’t even have anything to be mad about anymore. Fortunately, they were both entertained by my antics, and also told me to cut the crap and sign it, which I did finally.

14. The betrayal

A while back, my husband received a message on LinkedIn from someone he went to law school with, “Draco.” The message was calling for everyone he was vaguely connected with to boycott the law firm he was currently working for because they were sneaky, underhanded, untrustworthy, and betrayed him. Naturally we went to his profile to see what was going on and he had made several long posts. To sum up, Draco had gotten engaged to a fellow law student while they were at school. After they both graduated, they got received jobs at her father’s law firm. Within the first six months, he got in trouble for trying to throw his weight around (“do you know who my father-in-law is”) and got shut down. Then Draco went to his father-in-law-to-be who, instead of protecting him, “betrayed” him and after he “stood up for himself” fired him. So he sent around the LinkedIn message telling people to boycott the place.

Draco made a post a few days later claiming he went to his fiance and told her they had to make a stand. She needed to quit her job at the firm and go no-contact with her father until he apologized and gave Draco a job again. She refused, which showed she was just as untrustworthy as her father. Over the next two weeks, Draco made several long rambling posts about how you can’t trust anyone, he wasn’t going to take it or be silenced, and bashing people for not helping him review bomb his former job on Glassdoor and Yahoo despite the messages he was sending people. Again, all of this was on his professional linkedin profile.

Draco’s last post was that he had flown back to his hometown and was going to live with his father since his fiance broke things off with him (also a betrayal) and the apartment was in her name. Someone, presumably his father, then deleted all the posts and closed his LinkedIn profile.

15. The cover-up

I worked on a team of four, where I was the techy gal on the team, whereas others, especially Fergus … just … couldn’t. Since he was also the most senior, he was constantly frustrated and angry when the tech stuff didn’t go his way and left him looking like a moron.

Anyway, one day he claimed that some information was wrong in a system. This system was cloud-based. I knew how to access the source of this information and also how to access all activity that occurred — along with usernames. I told him I would look into it for him, and found that the information was actually correct. I said, “Fergus, it looks to me like there are 10 llamas there, just like there is supposed to be. Could you have looked at the wrong column?”

NO. He WAS NOT looking at the wrong column, he claimed. IT WAS WRONG!

Okay, so I went in to look at the history, and in between the time when I said, “Okay, all looks good” and his claiming that he was absolutely right in the first place, he had gone in and made a change to make it look like he was right all the time! However, he didn’t realize that this history button existed and that he could be found out.

So I said, “Hmm, it looks like you made this change a minute ago. It shows your change at 9:32am, with your username.”

He insisted he did no such thing.

I was going to shrug it off and just correct the problem, but he then started to really double down on his being right and his NOT MAKING THE CHANGE.

The interaction ended with him saying that my internet was different from his internet.

my employee doesn’t read her email

A reader writes:

I supervise a manager who is in most respects a great manager. She does an excellent job of coaching her team, but she has difficulty getting to all her emails in a timely manner. We’ve talked several times about the need to delegate and to review all emails within 24 hours, and strategies for working quickly through emails to get to the important stuff, and she’s getting better, but I still have to prompt her on hot items that come in because she hasn’t seen them.

I recently heard her mention working on weekends in order to go through her inbox. I understand that she receives a lot of emails. We all do. But I don’t understand why it takes so much extra time on her part. I’m a huge proponent of work-life balance and I worry that she’s going to burn out if this keeps up. To add to this problem, she is a subject matter expert in one area that I have little experience in, so I often can’t respond to questions without consulting her. I want to be respectful of her time, but sometimes I need an answer now.

I’ve always been really good at setting boundaries at work and delegating work, and I find it odd when other people don’t. I also tend to read and process information more quickly than most people, but I can’t tell if it’s that, or if she’s just disorganized. I’m definitely guilty of delaying a stronger conversation on the issue because she’s great at everything else, but I want to address it before she gets too deep in the weeds. How do I understand what the root of the problem is and address it before it’s too late?

I answer this question — and two others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

  • Praise on Monday, discipline on Friday?
  • Rules of engagement in a new office layout

my coworkers are engaged but one of them is cheating … with my boss

A reader writes:

My question is regarding a rather sticky situation I am unwillingly involved in. In short, I think I am reliving an episode of The Office. I have two colleagues who are about to get married to each other, let us call them Joe and Kate. Unfortunately, I know for a fact that Kate is having sex with Peter, who is my direct manager.

It’s an open secret in the office that Peter and Kate often go on “work trips” together, and everyone knows it except Joe. This isn’t speculation … because about a month ago, Peter and Kate were “gone” but there was a deadline to meet. So Peter joined one of our meetings via video, and we SAW KATE try to sneak behind, undressed. Fortunately, Joe wasn’t in the meeting (different team).

I am wondering what exactly I should do here? Morally I am against cheating, but also, and I can’t stress this enough, I just don’t want to deal with the mess of it all. However, the wedding is approaching and I have received an invite. I can’t in good conscience go to this wedding when I know what I know. I feel a moral compulsion to tell Joe, but is it even my business? Should I even get involved?

Other than this mess, I generally like my office and my coworkers. I am paid well for my role, and other than his less than stellar attitude towards sexual fidelity, Peter is a good manager who has my back. My industry is quite niche, and my skill set is specialised, so finding another job won’t be an issue. But, I am comfortable here and really don’t want to switch.

But every time I see poor Joe around the office, the guilt consumes me. I am so anxious about this, that my appetite has reduced and my husband and I have seriously started looking for a therapist for me to help me deal.

Oh no.

Whenever a question involves whether to tell someone their partner is cheating, you’ll find arguments on both sides, with some people strongly on the side of “the partner deserves to know / their health could be at risk / it will make it worse if they realize people knew and didn’t tell them” and others who argue that it’s not your business, you risk the person shooting the messenger, if they stay with the person your relationship with them won’t recover, some people would prefer not to know, etc. As a general rule — to the extent there can be one, which is not a lot — I’d say to let your sense of what the person would want you to do to be your guide, although it’s not always clear, and it’s sticky in the best of circumstances.

But this case is additionally complicated by the fact that these are your coworkers and the affair partner is your boss.

For the record, Kate and Peter are particularly horrible people for not only treating Joe’s heart with such casual disregard, but also for treating his professional life that way — for humiliating him in front of his colleagues (as that’s so often how this will feel), for putting the rest of you in this position, and for apparently not caring what this will mean for Joe’s ability to comfortably remain in his job if he finds out. All of that would be true even if they were being as discreet as possible, but their complete brazenness adds even more insult.

Importantly: are Peter and Kate in each other’s chain of command? If so, that’s a whole additional layer of Not Okay, and it’s a legal liability for your company.

As for what to do … ugh.

Because these are coworkers and presumably not close friends, it would be defensible to leave it alone. This sucks for Joe, but you’re not the one to blame for what’s happening, and you’re not ethically obligated to risk blowing up your work life. In theory, if Peter weren’t your boss, I’d more comfortable advising you to discreetly talk with Joe … but Peter is your boss, and even if you ask Joe not to cite you as his source, people say things when they’re angry and upset and betrayed and there’s no guarantee you wouldn’t be named. You’d like to think that if that happened, Peter — who you describe as “a good manager who has my back” — wouldn’t hold it against you, but there’s so much potential for this to explode on you professionally that I can’t in good conscience recommend it.

Do you have HR? If Peter and Kate aren’t in each other’s chain of command, HR may not care (although it sounds like it’s causing enough drama and distraction in your workplace that they should), but if there’s any reporting relationship there, it’s very much their business and that might be the easiest route to know you’ve done something about it.

Read an update to this letter

is liquor inappropriate at a work event that offers beer and wine, visitors want to use our employees-only bathroom, and more

It’s five answers to five questions. Here we go…

1. Is liquor inappropriate at a work event that offers beer and wine?

This is a silly, low-stakes question, but I’m curious. I work very closely with another coworker and we frequently plan events for a specific network of professionals. My coworker absolutely refuses to offer mixed drinks at any of our social events. These are reception-style events where we provide two drink tickets. She insists that the bar only provide beer and wine, no liquor-based drinks. At first I assumed this was related to price, but it’s not — even if mixed drinks are the same price, or included in an open bar type setting, she specifically insists that mixed drinks not be offered. (She even calls this out in planning documents — it’s something she is very deliberate about). She seems to think that beer and wine are appropriate for a work event, but that a gin and tonic is absolutely degenerate. This is particularly funny because the network we support is quite tame — I’ve never seen anyone have more than one drink at one of our receptions, and when we give out drink tickets, people frequently return them unused. So it’s not like she’s trying to stop our events from turning into ragers.

Again, this is low-stakes; I’m definitely not going to change my coworker’s mind, and I don’t think our group overly cares that we’re not providing mixed drinks. But I am curious to hear your opinion on whether her perception that beer and wine are work-appropriate and a mixed drink is inherently inappropriate has any legitimacy. (I will add for context that I am in my mid-30s and my coworker is in her mid-70s. I almost never think that work disagreements are based on generational differences, but maybe in this case it is, a bit?)

Mixed drinks aren’t inherently inappropriate. If your coworker believes they are, that’s … odd.

But are we sure that’s her reasoning? Only offering beer and wine is very common, but it’s not typically because mixed drinks are more debauched. It’s generally for the cost savings or other practical considerations (like that you need a bartender to mix drinks, caterers who offer liquor sometimes need a separate license for it, etc.). It’s also true that limiting guests to beer and wine can lower the potential for alcohol-related problems (although someone who’s determined to overindulge can easily do that with beer and wine too), but that doesn’t sound like a huge concern with this crowd. I wonder if your coworker is just so used to seeing only beer and wine offered at these types of events that her brain has translated that into anything else feeling inappropriate.

2. Random visitors ask to use our employees-only bathroom

I work for a small established manufacturer. The product is 100% sold to other businesses; there is no direct-to-consumer market, so there is no reason our workplace would be open to the public. We have a company policy of only seeing vendors and potential vendors by appointment.

Recently we’ve had an increase in unscheduled visitors, primarily people hawking stuff … like oddball shipping services, or wanting to put products in our break rooms so employees can browse and order sports memorabilia or footwear or wall art (today’s was laminated posters of Bob Ross-y/ painted-van style nature and religious art). It’s easy enough to say “no thanks.” But each of them then asked to use the restroom.

That leaves me conflicted, because “human being with basic human need, of course they can use the bathroom” comes flat up against:

  • We have no idea who this person is, their reason for being here is already shaky at best, and given where we are, on their way here they voluntarily passed up a relatively new Dunkin Donuts, a couple other fast food places, and two highly visible, normal stores with public bathrooms less than five minutes ago.
  • We don’t have a lobby/visitors’ restroom … there’s just the one out back in the middle of our workspace.
  • Some remaining “but Covid!”
  • General security guidelines, i.e., no random people wandering around the workplace (for employees’ safety, property security, industrial espionage security, etc.).

I’ve been going with, “We don’t have a public restroom, but XYZ public place is not far” with brief directions. But I wonder if I’m being mean, heartless, etc. turning away someone with a basic human need?

When you don’t serve the public and visitors show up uninvited, it’s reasonable to say that your bathrooms aren’t open to the public, for all the reasons you mentioned. I would make an exception for some who truly seemed in dire straits (although even then you’d need to assess that against security considerations), but as a general policy for non-emergencies, “We don’t have a public restroom” is a reasonable response.

3. Are candidates trying to undercut each other on salary?

Something happened to my sister today and I need to know if I’m completely out of touch or if this is the new normal.

She applied for a job which listed a salary range, and she used that range to determine the expected salary she listed on her application, a requirement to apply. She heard from the company today that two people applied and were willing to take the job for $15,000 less than the listed range so they were moving forward with them. That’s crazy, right?

Did the company tell her that to try to get her to say she’ll take less? Are people really lowballing salary expectations? Kind of the reverse of offering over list price on a house? I haven’t been in the job market for a while so I just don’t know what to make of this.

It’s not a new normal, just a thing that some crappy companies have always done. But yes, some people lowball themselves when naming salary expectations, because they didn’t remember there was a higher range listed in the ad or they think it will give them a leg up or they don’t have a good sense of the market and aren’t comfortable advocating for themselves. (If you’ve ever heard someone say they can’t believe the salary a new job offered them and that they would have asked for much less if they’d had to name a number first, some of these people are also lowballing themselves in initial applications.)

Did the company tell her that to try to get her to say she’d take less? Eh, maybe, but they also could have just been factually relaying their reason for going with other candidates. Either way, your sister shouldn’t take this as pressure to lower her own salary expectations in the future; companies that hire based on the cheapest possible candidate (cheaper even than what they’d budgeted for the role) aren’t usually companies you should feel sad about missing out on.

4. Asking, “Do you have any concerns about my candidacy?”

Many years ago, I read your interview guide and one of the suggested questions for the candidate to ask was, “Do you have any concerns about my candidacy that I can address now?” I loved this wording and have used this question a number of times.

However, a few weeks ago, when you were responding to the letter-writer who said that he didn’t get a job, but he didn’t think the new hire had started, you said this: “And yes, they told you their only concern was that someone else might hire you, but that can be a kind of throwaway remark in response to a question that put them on the spot (‘do you have any concerns about me?’) and to which they weren’t prepared to provide a thoughtful answer off the cuff.”

I’m just curious — have you changed your mind about the usefulness of this question? Thinking about it, I agree the question does put them on the spot. So do you think it’s not worth asking?

Those are two different questions! It might seem like a subtle difference, but asking “Do you have any concerns about my candidacy?” does put them on the spot if they have concerns they’re not prepared to share off the cuff and without preparation. “Do you have any concerns about my candidacy that I can address now?” is really saying, “Do you have any concerns that it would be useful to discuss or that you would be comfortable discussing right now?” An interviewer can respond, “No, we have everything we need right now” without implying something that might not be true.

Some people might say that’s splitting hairs, but it changes how it comes across.

To be clear, asking just “do you have any concerns about me?” isn’t a terrible interview-killer or anything like that. But it does put interviewers more on the spot in a way that will make some uncomfortable (and in the case of the letter you mentioned, the person got too invested in believing the interviewer’s “no”).

5. Does being fired show up in a background check?

Can you settle a debate I’m having with a friend who just got fired? Does this show up in your background check? Should you lie and say you were let go or tell the truth?

It depends on the background check. But it’s pretty common to ask former employers about the terms on which you left and whether you’d be eligible for rehire. If it comes out that you lied, that will generally torpedo your candidacy, whereas a firing on its own isn’t inherently prohibitive (depending on the reason for the firing, of course). I’ve got advice here about how you can talk about being fired in an interview:

how to explain you were fired, when interviewing

my employee refuses to reveal her online status

A reader writes:

I manage a small customer-facing portion of a broader team. The 10 of us are responsible for being on the frontlines, understanding our customer needs, and responding to questions and new requests.

Since the pandemic, our company has switched to using Slack as our primary mode of communication. While the company is based in the midwest, my team is highly distributed over multiple geographic locations and most of our partners use Slack to ask questions and make new requests of the team.

One of my newest team members, who joined about six months ago, puts her Slack status as perpetually “away” so that you can never tell if she’s online or not. I waited a few weeks to see if this was temporary, and when it seemed clear it was not, I asked her if this was intentional. She said it was — that she didn’t want people to know if she was online because she didn’t want to feel pressure to respond right away. I told her that this being a client-facing role, it is important to signal when you are available / when you are not, and that perhaps she could do that by using status messages instead. She told me that was too much effort for her, and she will think about what she can do instead “that works best for her.” She also suggested I was not respecting individual work styles/preferences/autonomy and not assuming good intent.

I was super taken aback by all of that and quite upset since I’m actually quite a hands-off manager by nature and have to force myself to be more prescriptive at times (have been working on that with a coach!). I rarely message her during the day or send her time-sensitive requests, partially because I assume she’s not available or I won’t get a timely response. I’ve also received feedback that some of our customers don’t reach out to her because she never appears to be online. As a result, she is likely handling a smaller volume of work and requests than my other team members. When I mentioned that wasn’t fair to the rest of the team, she accused me of making “unnecessary comparisons” between her and other team members.

My HR rep has confirmed it is within my purview to make signaling online availability a requirement of the role and has suggested I schedule a time to set team-wide norms and expectations, which I plan to do next week. But in general, her response to me made me feel like a total jerk and a terrible manager. I’m also worried that if I let her keeping doing this, than there’s no reason I couldn’t let the rest of my team do so — and a client-facing team that appears perpetually offline would be a super bad look.

Your team member is messing with your head, and you’re letting her.

It’s completely reasonable and solidly within your purview to require that people not set themselves to perpetually unavailable on Slack — in any role, really, but particularly in ones where (a) customers use Slack to contact them and/or (b) the team uses Slack as a primary communication tool. You have both factors in play. There’s nothing remotely heavy-handed about your request.

What is ridiculous is your employee’s announcement that being available to colleagues and clients is “too much effort” for her, and her attempt to frame this as a you problem rather than a her problem. To be clear: it’s a her problem. (And believe me when I tell you that she’s going to be a problem in other ways too. If you haven’t seen those yet, brace yourself for them to emerge — in fact, assume they’re already happening and you just haven’t seen them yet. If you go digging into her dealings with coworkers and clients, you’re almost certainly going to find more problems. Take this as a sign to dig.)

There are of course times when it’s perfectly reasonable for someone to set their status to “away” or “unavailable,” like when they need deep-focus time and want to avoid interruptions. But it’s not reasonable to set it that way 24/7 in a job that relies on Slack to communicate.

Let her know what the requirements are for availability status on your team, and then hold her to that. If she wants to think about an alternative that works better for her, she’s welcome to propose one and you can consider whether it will work or not, but until then she needs to indicate her availability and meet whatever responsiveness standards your team requires. If that doesn’t work for her, then the job doesn’t work for her. Which would be perfectly fine for her to conclude! But she can’t expect to stay in the job and turn it into something it’s not.

I’m pregnant! how do I announce it at work?

A reader writes:

My husband and I just found out that I’m pregnant, after trying for several years! I’m extremely excited, but also realized that I have no idea how to announce this at work. I’ve only been at my company for about 18 months and, in that time, no one else on my team has had a baby so I’m not sure how this is normally done. I vaguely remember people doing it at previous jobs, but I never paid attention to how they announced it or even when in their pregnancy we were told.

Complicating matters (maybe), I’m a manager and so in addition to having to tell my own boss and my peers, at some point I need to tell my team too and they’ll probably have their own set of worries about what it means for them when I’m on leave: who will be filling in, how things will be handled while I’m out, etc.

I’m also a little worried that this isn’t great timing. One of my counterparts is out on a long-term medical leave, and I know my boss’s workload has been higher as a result. I know she’ll be happy for me, but I also wouldn’t be surprised if it’s not exactly welcome news from a workflow perspective.

Anyway, what’s the etiquette here? When do I announce, who do I tell first, and what else do I need to know?

You can read my answer to this letter at New York Magazine today. Head over there to read it.

I yelled at my employees and they walked out

A reader writes:

I lost my temper with several employees today. I yelled and cussed, but I did not say anything discriminatory. Before I lost it, multiple employees had done the opposite of what I instructed today. I reminded them of who they worked for. I yelled and used the “f” word. We all use it every day.

By the end of the day, with most employees having done something, I got really mad and slammed the door to my office. I slammed it so hard that some of the door facing flew off. Supposedly, it came close to hitting one of the ladies at her desk. After that, all of the employees in the office except one (the one who I yelled at this morning) walked out. I followed them outside and told them if they leave without permission, don’t come back tomorrow. They still left.

Two of the five who left, I did not have any problem with today. I did not yell at them, even though one of them did what she wanted today, not what I asked.

One of them was the husband of one of the two who I didn’t yell at. The wife in this couple has a text group with all the employees on it. She has been sending out text messages talking B.S.

I know that I shouldn’t get so angry and yell at them. I am sorry that the wood almost hit someone. She happens to be our newest employee.

Most of this started when our payroll clerk informed me that two employees wrote vacation on their timecards when they left early. Let me explain. They were on call the day before and got called out at 7pm. They did not complete the emergency until 11 am. Their supervisor told them they could go home if they wanted. Understandably, they did. They were given a choice. I have no problem paying them overtime for the time they worked. I do not believe that I owe them vacation for leaving and going home. Their supervisor did not approve the overtime.

I am still so angry that I don’t want any of them back, but I need them. The way everyone has been acting lately, doing what they want, I am considering closing the business.

I know I messed up, but I don’t think they all should have walked out without permission.

They absolutely should have walked out, with or without permission. They aren’t your indentured servants and you had lost control of yourself and were being abusive. Walking out was them setting a boundary and saying, “We won’t tolerate this.” They were right to do it.

Screaming at people is never okay. Screaming profanity at people is even less okay. Slamming your door so violently that a piece flew off and almost hit someone is so far over any line of what people should put up with at work that you’re lucky they didn’t all walk out.

I’d be surprised if they all come back.

Losing control like that is a sign that you don’t know how to manage your staff. So while your first priority needs to be apologizing to everyone who witnessed your explosion — whether it was directed at them or not — your second priority needs to be getting yourself some help managing. Classes, books, a coach, whatever will work. Good managers don’t yell.

Managers who do yell typically do it because they don’t know how else to get things done. They’re missing the core tools managers need to have –like how to assign work, give feedback, course-correct, set consequences, and hold people accountable — and so they get increasingly frustrated and desperate, and yelling feels like the only tool they have to make their point. But it’s not an acceptable tool to use— it’s an abuse of your power, and it’s also just flat-out abusive, as a human dealing with other humans. It will make good people not want to work for you, and the ones who stay will be increasingly demotivated, disengaged, and far less likely to take initiative or come up with creative ideas (who wants to take risks when there’s a yeller involved?) or generally be the kind of employee you probably want.

Ironically, yelling also diminishes your authority, by making you look weak and out of control. More on this here.

If you take this incident as a wake-up call that you need to learn how to manage employees, it will strengthen your business. If you don’t, you and the people who work for you in are in for a tough road.