let’s discuss people who find themselves in a hole and just keep digging

Let’s talk about people who found themselves in a hole and just kept digging.

Think, for example, of the person who didn’t get a job because a woman she bullied was a rock star employee at the company where she was applying … which somehow ended with her screaming at the rock star and rock star’s husband at a restaurant.

Or the guy who told his interviewer he never made mistakes … and then decided to make the problem much, much worse?

Or, on a lighter note, this person who answered an interview question by talking about the Maury Povich Show and then just couldn’t stop?

Have you ever found yourself in a situation where you should have stopped but instead just kept going and made things even worse? Or seen someone else do it? Let’s discuss.

I think a company leader is faking his work history, a burned-out coworker, and more

It’s five answers to five questions. Here we go…

1. I think a company leader is faking his work history

A coworker and I discovered that a member of our company’s C-suite is very likely misrepresenting his work history. We both noticed that his executive bio, which is provided to press, doesn’t align with his LinkedIn profile. Previous versions of his bio are riddled with inconsistencies. He claims in the newer one to have held multiple executive positions in two industries (no mention of companies!) prior to jobs at the director level AND prior to finishing his degree in this field.

I did some fact-checking and discovered at least two flat-out lies. He claimed to have been an executive creative director at two companies where he was actually an art director, which is about 3-4 levels lower on the ladder. Also, he worked for small subsidiaries in both cases, not the parent company. We found various other references that likely support deception — his own social media profiles, for example — but those sources aren’t reliable enough to confirm that he’s lying, exaggerating, or omitting.

Ethically, this concerns us because investors deserve to know the truth. We are a private company without the level of SEC scrutiny that comes with being public. Investors rely on this information to make sound judgement about their money. Also, our suspicions about this person’s truthfulness go well beyond his work history. What’s the right thing to do here?

This is the kind of thing that can be outrage-inducing when you suspect it, but that doesn’t necessarily mean you’re well positioned to do anything with it.

If you’re in a fairly senior position — or in a communications job where this could reasonably fall within your purview — you might be able to bring it to someone higher-up. You wouldn’t be saying “he’s definitely lying” because it doesn’t sound like you actually know that. You’d be framing it as “if this looked weird to me, it’s likely to look weird to outsiders too.”

But if you’re more junior, there really isn’t anything you can or should do here. It may implode, it may not, but it’s well above your pay grade or ability to do anything about.

That all said … while it sounds like there’s smoke here, I don’t know that there’s fire — at least not the sort of fire that leads to “investors deserve to know the truth.” It doesn’t sound like you’ve uncovered evidence of actual lies (the title inflation maybe, but it’s not uncommon for people to use different titles in different contexts so you’d need more info before that one is a slam-dunk), or at least not lies of the sort that are likely to be a clear and obvious scandal, or even ones likely to be terribly alarming to investors. Be concerned that a company leader might have inflated their accomplishments and lack integrity, sure. But it doesn’t sound like it’s at the level of “potential company scandal that must be reported immediately.”

2. What should I do about a coworker who seems burned out?

There is someone on my team who I’m seeing behaviors from that give the impression he’s burnt out: more frequently working from home (we’re in office two days a week but he works remotely every other week with a new excuse), tasks taking a while to do, not being super engaged in meetings or chat, etc. We’re roughly on equal footing in terms of responsibilities (we’re both individual contributors), and we share the same manager.

My normal approach of “just talk to him” feels like an overstep here. Although he’s on my team, his own work rarely intersects with mine, and his slow pace only affects me tangentially if at all. However, I’ve noticed this because I’ve gone through this myself at other companies, and it did not end well for me. I feel like I would have appreciated a nudge of “hey, this is obvious to others, figure it out or hide it better” but that’s only with the benefit of hindsight, not to mention the fact I could be reading far too much into it.

I do generally have a good relationship with my manager, but I’m worried about inviting the extra scrutiny on him. My manager is generally pretty easy going, but also isn’t very hands-on. I don’t know him well enough to know how he would to respond, but I’d guess, based on his past tendencies, he would most likely go into a fact-finding mode to see what my coworker’s output looks like (and not figure out if there’s a larger issue).

Should I try to reach out to the peer even if it’s awkward, should I talk to my manager at the risk of inviting the wrong kind of attention, or should I stay out of this entirely?

Stay out of it. If you’re worried it would be an overstep to talk to your coworker about it, it would definitely be an overstep to approach his boss about it. If it were affecting your work, that would be different, but it’s not. And as a general rule, unless a manager has given you specific reason to think otherwise, assume the most likely response would indeed be a fact-finding mode to see what the person’s output looks like — since they’re responsible for that output. We also don’t even know burnout is in play here; your coworker could be dealing with stuff in his personal life, or a health crisis, or just be sick of the job, or who knows what.

If you were close to him and wanted to ask if everything was okay or to approach it from the perspective of “hey, be aware this is getting noticeable and might cause issues for you,” that would be fine to do. But it doesn’t sound like you’re particularly close, so leaving it alone is the right call.

3. Am I obligated to share every piece of feedback with my employee?

I have a question for you about my obligation to share feedback with my direct report. The work my team and I do has a heavy internal stakeholder management component so I often receive feedback on my team’s work outside of formal channels.

A stakeholder recently approached me in passing and shared that her experience with my direct report had been less than stellar. It wasn’t anything shocking or problematic, but more focused on how scheduling and communication could be handled better to meet that stakeholder’s needs. The direct report in question has been with the company for about three months and, overall, I’ve been delighted with their work. Am I obligated to share this one-off feedback with my direct report? Can I hold onto it and share if a pattern emerges? My concern is demoralizing them by nitpicking, but I also worry I could be doing them a disservice by not sharing and allowing them to improve the stakeholder’s impression.

You are not obligated to pass along every piece of feedback you hear about a direct report. If you disagree with the feedback or just don’t judge it something worth prioritizing, it’s fine not to share it. You should bring some nuance to that, though: even if you disagree with the feedback, sometimes the person would still benefit by being aware of it. Think, for example, of someone who’s being criticized by higher-ups for X and you don’t care about X; it still could be to their advantage to be aware that it’s drawing unfavorable attention from people who have influence over their career. Other times, though, sharing it would do more harm than good and you should let it die with you (like in this example).

In your specific case, it depends on the details. Did the stakeholder encounter lengthy and repeated issues with scheduling? Or was it one minor thing that just wasn’t to their preference? For example, if your employee continually ignored messages and was rude when the stakeholder followed up, that’s something you should address. If they were just a little more difficult to schedule with than a VIP stakeholder would have liked, you might just need to let your employee know that they’re expected to accommodate the VIP’s schedule rather than the other way around (if that’s true); that wouldn’t be criticism, exactly, just info about how things work in your company. If it was more minor than either of those, it might make sense to just hold on to it and see if you see a pattern (and taking the feedback as a nudge to pay closer attention in that area than you might have otherwise). Also, if the stakeholder is someone your employee will need to work with a lot, there’s more of an argument for saying something than if they’ll never need to again.

It’s impossible to say for sure without knowing exactly what the feedback was … but there’s no “absolutely must pass on every piece of feedback received” principle to follow. You should bring your own judgment to it.

4. Is this the worst cover letter intro in human history?

I started recruitment for an administrative position and have read the exact same sentence word for word in not one, not two, not three, but four separate cover letters. This sentence is, I believe, among the most stupid and pointless sentences fathomable. It is:

“After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently.”

You mean, after reading the job description, you believe I am looking for someone who can do the duties listed in the job description?! You don’t say!

I beg you, can you please please explain to job seekers why they need to remove this sentence from their cover letters immediately, and the importance of actually reading whatever boilerplate cover letter template (or AI generated material) they’re using to confirm it’s not including meaningless, stupid sentences like this? Because if I read this sentence one more time (very likely, at this rate), I will start pulling my hair out!

That is indeed a truly terrible sentence. And I googled it and it pops up in a ton of search results, word for word, so clearly it’s been recommended somewhere — by someone or something giving awful cover letter advice — and then people are blindly copying it. People would actually benefit from removing most throat-clearing, substance-free filler from the start of their cover letters anyway, but this one is particularly bad.

That said, I almost can’t bring myself to penalize the copiers for it — lots of people are intimidated by cover letters and don’t know where to find good guidance — but it’s sure as hell not doing the thing cover letters are supposed to do, which is to strengthen their candidacy.

5. Am I supposed to pay for my own hotel when traveling for training for a remote job?

I recently accepted an offer for a remote position a little less than a year after being laid off from my previous job at an educational technology start-up. This new company is stable, widely respected, and has great benefits. As I’m trying to move out of state closer to family, the remote aspect is particularly great for me.

They did ask in the interview if I could come to in-person training for up to three weeks, in their HQ which is four-ish hours from the city where I live. At the time I was under the impression whether they were asking if I logistically make it work (i.e., if there would be hindrances with childcare, health, other life responsibilities). But it’s been almost a month since getting the offer and no one has mentioned accommodation, which makes me nervous. It seems unreasonable to expect a new employee (particularly one who has been jobless for 10 months) to pay for a week’s worth of a hotel stay. I’m planning on reaching out to HR to clarify, emphasizing that it is not financially possible for me given my circumstances, and ask how they’d like us to sort this out. How to I approach this without sounding demanding or entitled?

Be matter-of-fact and approach it as if you assume that of course they’re paying (because they probably are). So: “You mentioned wanting me to come to City for training shortly after starting, so I wanted to check about arrangements for that. What specific dates are we looking at, and what’s the process for booking accommodations and handling those expenses?”

Mortification Week: the ageist insult, the exam room kiss, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 12 more mortifying stories.

1. The disk

Grad school in the late 90s. I was a female graduate student working at a computer lab. One professor had written a computer program on a 3.5″ floppy disk that the students had to take to a computer, insert the disk, and run the program. A male student came in asking for assistance. I of course forgot the “s” sound, so I told him, “It’s easy, you just stick your dick into it.” He was horrified and said, “I really don’t have to do that, do I?”

2. The wrong word

I once described a coworker as “randy” thinking that it meant mischievous or fun. Reader, it does not.

3. The insult

After finishing my MLIS in 2016, I was doing the customary circuit of academic all-day interviews with presentations to the faculty and staff.

I work in a technical part of LIS, so I was speaking about how users interact with databases and search interfaces and intended to say something along the lines off, “Of course many people in this room have been working with computers for decades and have seen the evolution of user experience design in computers, but often collegiate users only recognize modern design.” My nerves at being new to the field and not the most experienced presenter yet made me look at a room full of senior librarians and faculty at a STEM institution and say, with the full-chested confidence we all put on for professional presentations, “Of course many people in this room are older than computers.”

OOF. And yet, I got the offer!

4. The wrong phrase

I once said, “We shouldn’t shoot our whole wad” in a business meeting. Because I was absolutely sure that it referenced a wad of cash and meant you shouldn’t use up all your resources at once. And I was absolutely sure that I had heard my very proper mother use it that way.

Looking around the room at my colleagues’ faces, I realized in that very moment that that is not the actual origin of the phrase.

5. The straw

My third interview for my very first managerial job involved me flying into Chicago where I would be meeting with “the Big Boss” right at the airport.

Finding each other, he suggested we get a table at one of the restaurants, where we both ordered sodas. As he was speaking, keeping my eyes focused on his face, I bent down to take a sip of my soda. My straw went way up one of my nostrils! Neither of us said anything and I prayed he somehow had not noticed.

I got the job! Years later, it was time for me to move on. On my last day, that same boss called me in to say good bye. Grinning ear to ear, he asked me if I remembered what he called “the Straw Incident” when he had first interviewed me. (As if that were something I could forget!)

6. The potty

I (a female attorney) had gone to an attorney’s office to review some documents for a case in which we were on opposite sides. After doing so, he walked me back to the elevator and asked, “Do you need to go potty before you leave?” He was immediately mortified! I laughed and responded, “no, I think I can make it back to my office!”

He apologized profusely and said he was in the midst of potty training his toddler and “I guess I’m asking everyone that question automatically.” I thought it was hilarious but he could not stop apologizing.

7. The voicemail

One day at an old job, I had just started eating lunch when a “minor work emergency” came up that I had to deal with (read, not actually an emergency, but the person whose issue it was needed everything done RIGHT NOW and in this case it was easier to do it than deal with them complaining the rest of the time until it was done). I scarfed the rest of my food and chugged the soda I was drinking, picked up the office phone, and dialed the much senior coworker I needed an answer from regarding the topic. I was sent to their voicemail because they too were eating lunch. The “please leave your message at the beep” happened, I opened my mouth to talk, and immediately burped longer and louder than I ever had before or since and, in shock, immediately hung up the phone.

I sprinted up three flights of stairs to the office of the coworker, burst in the door, and yelled, “Delete your voicemail,” which obviously led to said coworker listening to the voicemail over and over and making sure as many coworkers as possible got to hear it.

8. The self-congratulations

When I worked at a mid-size nonprofit, all our previously in-person meetings moved online at the beginning of the pandemic. Before Covid, high-level donors and board members had special lunch meetings at a posh location that regular employees didn’t attend. But after Covid, boosting attendance at the virtual meetings mattered, so these strategic meetings became required for all employees.

In searching for something to talk about, the leadership asked me if I would present a small amount of my work in front of these bigwigs. It was a huge honor, and I took the assignment seriously. I practiced the presentation many times and even got feedback from coworkers and my partner who was at home working, as well.

The big day came and I carefully set up a room where things would be quiet, checked camera angles, and made sure my slides were ready to go. I did a great job presenting but was so relieved when it was over, I forgot to turn off my camera and microphone when I was done. All the important people on the call got to see me jumping excitedly around hear me clapping and saying to myself that it had gone well. It wasn’t until I had about a dozen texts from colleagues all at once that I realized my mistake! So embarrassing!

9. The wrong answer

One of my first professional interviews was for an internship in college. When asked what my five-year plan was, I honestly told them my goal was to work as an ESL teacher after college and get paid to travel – which had absolutely nothing to do with the job at hand. My aunt’s friend who got me the interview called me later and gave me the feedback that even if it’s not true, you should tailor your responses to the interview at hand. Oops.

10. The exam

I was on my OB-GYN rotation in medical school. My student partner and I were very nervous learning how to do a GYN exam on a real person. The school has actors who are willing to let a bunch of nervous and blushing students do these exams. We are taught to describe everything to help the patients feel comfortable. The students were divided into pairs with a OB attending doctor and a patient-actor.

When it was my turn to do the exam with the speculum, I encouraged the patient to relax, letting her know I warmed the speculum. Just before, I reassuringly told the patient, “You will now feel a little bit of pleasure.” (I meant pressure!)

It was over. The patient and attending exploded with laughter. I mean, tears rolling down faces, gut-busting laughter.

11. The kiss

I was working at a vet’s office and helping a client hold his dog while the vet was examining the dog’s tail. The owner and I were both near the dog’s head and he must not have realized that in addition to holding the dog, I was moving my hand to pet the dog’s head to comfort it. At this exact moment, he bent down to kiss his dog’s head and ended up kissing the back of my hand. we both just stared at each other for a second and then pretended it didn’t happen while the vet continued her exam.

12. The dress

I worked at a mall jewelry store and frequently wore cute, work appropriate fit-and-flare dresses. One morning I squatted down to unlock and raise the gate at opening, and my skirt caught on the handle and went up with the gate, over my head.

update: how should I balance workplace red flags vs. the necessity to get a job?

Remember the letter-writer wondering about how to balance workplace red flags vs. the need to get a job? Here’s the update.

Thank you so much for your thorough reply! I really appreciate it. Those are great insights, especially what you said about building up how to handle it well if I do end up in a bad workplace, rather than being paralyzed by the fear of that happening. Also what you (and multiple commenters) said about what matters most to me and what I personally can put up with. Thanks a ton for taking the time and thought to write out an answer to my question. You’ve given me good stuff to chew on.

So, here’s a cool thing: I actually got the library job. Finished out my fourth day working there today! I haven’t heard back from the cabin business people since I initially got in touch with them again once I moved here; but my application to the library job went through the hoops, I got an interview, and then a couple days later I got a call with a formal offer of employment!

I’m relieved to just have a job, but also, I’m relieved it ended up being this job. It bugs me a little bit that I won’t know for sure what it would be like working at the other place (unless I get hired there at some other time). But with this library job — besides it just being cool and something I know I’ll enjoy from a skills/tasks standpoint — I’ve been so pleasantly delighted with the hiring process and everything so far. They’ve been far and away the most communicative, on top of things, and considerate toward the applicants out of any other places I’ve applied at or asked about hiring. I’ve asked multiple library staff members what they like about working here, and it’s been really positive. A recurring theme is about how collaborative / empathetic / flexible / understanding the management and staff are. And I’m getting to see it myself now. I’ve only been there a few days, but I can smell high stress and control from a long distance due to other experiences. I feel very good about this, which is huge. Huge to not have a million doubts and cynical expectations overshadowing my mindset going into this job. It’s great.

I don’t know what it was that got me the job; could’ve been any one of resume, cover letter, interview, or references called. I wish I knew. But that was the first official interview I’d ever had, and the first official cover letter I’d ever submitted. I was feverishly reading tips on your website about interviews and cover letters (and all the helpful examples you had!) in the few days between when I found your website and when I submitted my application, so hopefully that contributed to the quality of my cover letter, and interview later. But I really don’t know what it was!

Thank you again for answering my question! I’ve heard people on two different sides of that kind of dilemma: some who basically say, “Work is work and you can’t be picky. Doesn’t matter if you don’t like it; it’s unrealistic idealism to expect to work (or hold out for) a job you love” and others who say, “No way should you ever settle for a job less than a job you love! You can and should absolutely enjoy your job and not be in an environment that’s bad for you.” I can see the validity of both of those, though I admit the first one seems more realistic to my cynical mind. I would love to know if the second were true in real life.

But anyway, I think you have a pretty balanced perspective in your reply, and I’m thankful for that.

Mortification Week: the wrong translation, the Oompa Loompa, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 12 mortifying stories to kick off today.

1. The socks

I had to go into site one weekend and found the security officer doing his rounds while wearing socks but no shoes. This is not considered safe behavior (risk of slipping) so I politely reminded him he needed to wear shoes, and also, as required, entered it as a quick observation in the on-line site safety log.

Monday comes around and we start our daily management meeting at 9am with the usual review of any new safety issues in the log. We get to mine, and rather to my surprise the entire team look at me in shock. A very concerned HSE manager speaks for all of them: “Was the security officer really walking round site naked?” she asked, sounding horrified.

“What?!? NO, why would you think that?” I responded, equally horrified.

At which point I reread the observation I’d input: ‘Security officer walking round site in just his socks’ and realized that perhaps this was not quite as clearly worded as it might have been.

2. The insult

I had a new client I had just started working with text me asking me a question about his job. I was working out of the office that day, and didn’t have access to his information to answer. So I texted back, “I’m not in the office today, but will get you the answer first thing tomorrow morning.” Unfortunately, I didn’t proofread before I hit send. Autocorrect changed morning to moron. I immediately saw it and texted “Morning, not moron! I’m so sorry. Stupid autocorrect!” He replied with a laughing emoji and said that I had caught it too fast, as he was just about to reply, “That will be fine, idiot.” (So glad he had a good sense of humor!)

3. The invitation

I once texted and asked my boss to attend my next OB-GYN appointment with me. Yes, I thought I sent it to my husband. Fortunately, he replied back before I sent text number two which would have gone into a lot more detail.

4. The neighbor

Working at a bank where the breakroom was on the second floor, we typically took the stairs from the first floor at lunchtime. It was faster. Invariably one coworker would take the elevator. Jokingly, one day I asked if she was too good for the stairs. Her response? “I have an artificial leg and can’t climb stairs.” I was mortified.

Then, to compound my careless insults, another day the same employee was sitting outside the bank waiting for her afterwork ride. He didn’t show up, and there were no cell phones back them. She said she lived in the same adjacent town I did, so I gave her a ride. During the drive, as she was giving me directions, it was fun to realize we must live very close to each other. In the conversation, I mentioned that we have the very worst neighbors. They continually drive across our acreage when their driveway is too muddy to navigate. We went to the expense of putting in a culvert and gravel and hate that these rude people are putting ruts in our property to use our driveway. And, to make matters worse, they have no control over their vicious dog that lunged at my husband while he was working on our property. Yup, you guessed it, she and her husband were those neighbors. My mouth gets me into lots of mortifying trouble.

5. The lost bag

Not 10 minutes ago, I texted a coworker who I do not know well that the airline lost my vag and I couldn’t enjoy the conference until they returned it.

The “b” key and the “v” key should not be so close together on the keyboard.

6. The aggression

I called a company help line recently, and the customer service rep on the other end of the line greeted me with “Back off, asshole!”

Her dog was stealing her snack just as the line connected. Pretty hilarious.

7. The phone number

I worked in an emergency department as a receptionist. A lot of my job was passing on phone calls from nursing homes wanting updates from doctors about patients they had sent us. I got one such call, wrote down the contact information, and gave it to the doctor (a very serious man), who comes back to me a few minutes later, red in the face, fuming, asking if I thought wasting his time was funny. It turns out I had switched two of the digits in the phone number, which resulted in him calling a sex toy and lingerie chain instead of a nursing home! To top it off, it happened to be Valentine’s Day so it was very easily misconstrued as a prank instead of a harmless mistake, with the additional implication that I thought he needed to spice up his sex life.

He avoided eye contact with me for 3 years until I left the job, but I always triple check phone numbers now.

8. The overhead page

I am an MD and split my time doing informatics and hospitalist. At the hospital, we gets texts, messages in the computer and rarely overhead pages. We still have overhead paging for codes and typical stuff like fire alarms, system downtimes, etc. Our operator accesses the overheads with a secret code. This code is guarded for obvious reasons (immature humor is more prevalent in medical professions compared to “civilians”).

On to the hospital telephone system. Our phone system is similar to a hotel. Patients enter a code and then the number when calling out. Their families similarly call the hospital and enter a code to reach a specific patient room. Most people now have cell phones, but a few folks still use the traditional room phones.

How are these related, you ask? In theory, not at all. But when one patient’s wife dialed the code to call her friend from the hospital phone, she unwittingly hacked into the overhead speaker line. With her husband was under anesthesia for some procedure, she caught up with her friend – and everyone in The House. Due to the nature of the overhead, we only heard the wife’s part of the conversation, and that was more than enough. And it was juicy.

We heard all the juicy details:
1. Hubby was having an affair.
2. He spent a lot on “that tart” insert many f bombs and descriptions.
3. Yes, we have a pediatric wing.
4. Her scheduled bank transfers from the joint accounts were happening “as we speak.”
5. “Oh he will be a different man after this.” He — the patient — had no idea she knew.

This is all going on on the OVERHEAD. The operator could not break into the “announcement” and kick her off the line or shut it down. They also could not track who was doing it.

Now, in the hospital we are held to some important, and sometimes impossible, standards. Protecting PHI — private health information — is a big one. Any time we inappropriately share or give out PHI the hospital is at risk for fines. The fine is per breach. If ANY medical information got out, the hospital would be liable for a huge fine. The leaders and CEO (and then everyone) were all racing around trying to find who was talking and from what room, looking for the wife. Luckily, the conversations ended without any PHI. We never found the room or the wife or the patient.

The last thing she said before getting off the phone: “BTW, the new car is only in my name. I’m taking the Benz. Elvis has left the building.”

9. The inappropriate rephrasing

I once worked at a very prestigious mergers and acquisition firm. This was in the early 90’s. I had become familiar in my role as EA to the owner of the firm, a little too familiar. My boss asked me to get a file for a company we had just pitched. I asked why. He said the firm that had initially gotten the business had to back out and we were being given another “bite at the apple.” I do not know why I said what I said, but I replied, “Kinda like sloppy seconds?” WTF???? Whyyyyyyy??? I am currently getting hives just thinking about this then.

10. The training notice

Several years ago, we received a mandatory training notice. It was for human trafficking awareness. But for some reason, the person who sent out the email made the subject line: UPCOMING HUMAN TRAFFICKING EVENT. It definitely was attention grabbing, but perhaps for the wrong reasons.

11. The wrong translation

I (an American) was working in Germany. One of the Germans I worked with told me about a local insect pest that fell from trees, and the home remedy they used to drive it away. Their home remedy was to use the seeds from a plant that repelled the pest. Rub ’em on your nose and you’ll apparently ward off the bugs from dropping on you, presumably due to some chemical, like a seed oil, that’s not obvious or offensive to humans.

This German colleague did not know that there are some subtleties to terms for various gametes in English. So he offered to rub sperm on my nose for me, to ward off local bugs.

And then we had a very awkward chat to sort out what he really meant.

12. The Oompa Loompa

In a previous job, I had to call a prison and spell out a name, and somehow my brain refused that day to find “O for Oscar” and instead I said “O for Oompa Loompa.” The prison officer on the other end of the line had to put the phone down and in the end get a colleague over to finish my call, as she just burst into laughter and couldn’t calm herself down.

is my girlfriend’s boss crossing a line, commenting on food expenses from a business trip, and more

It’s five answers to five questions. Here we go…

1. Is my girlfriend’s boss crossing a line?

My girlfriend is a manager at a psychiatric office, but I feel that her male boss crosses the line in conversations — for example, giving her his opinion on periods and how she shouldn’t have one and telling her she should get a IUD and so on. They just got a new building and she told me they were going to drive across town to pick out furniture, which I told her I felt would be inappropriate. She got very defensive and started telling me I was being weird. I’ve voiced how I feel before just to be ignored, and with this specific situation I feel like there are many other options that could have been taken to get furniture. Would love to hear your opinion!

It’s not weird for her to go with her boss to pick out office furniture. That’s a pretty unremarkable thing that might happen in a small office.

It is weird for him to discuss her period with her. But I also don’t know what the context was for that conversation or how comfortable your girlfriend feels with him or how active a participant she was in the discussion.

If your girlfriend feels her boss is crossing boundaries with her, you should support her in figuring out what she wants to do about that. But that would be about supporting her in her right to feel comfortable at work, not about you feeling another man is encroaching on your relationship.

2. Commenting on food expenses from a business trip

One of my pet peeves with my former manager was that after I submitted my receipts for reimbursement after a business trip, he would always comment on what I ate. (Things like: “That’s all you had for lunch? You should eat more than that!”) I think he was well-intentioned and didn’t want me to feel like I had to skimp on the company dime, but it made me really uncomfortable. I felt like I had to constantly justify not being hungry in the mornings or just wanting a snack instead of a full meal while traveling.

I recently became a manager and am now approving expense reports. One of my direct reports was on a two-day trip and only expensed one meal. (It’s possible her hotel offered free breakfast.) I wanted to ask her if she had any other food expenses to submit, with the implication that she should feel comfortable charging the company for multiple meals a day, but I hesitated because of my past experience. I didn’t want to put her in a position where she had to awkwardly explain her eating habits.

What is the right balance here?

Two options, depending on your sense of what she would be the most comfortable with. One option is to tell her the story you shared here, and then say, “I never want to make anyone feel like that so please don’t explain anything to me — but I also want to make sure you know that you can submit for three meals a day if you eat them in the future!” Alternately, you could just send a message saying, “No need to respond to this, but I noticed you only submitted for one meal on the X trip and I want to make sure you know that you can submit for three meals a day on future business trips.”

3. Company is angry that I turned down a non-offer

After a year-long job search, I received an offer from Company B for a position in a specific country. Company B is a large multinational and, after making the offer, they realized they could not fulfill the offer in the location that had been agreed on. I withdrew my acceptance and said I would reconsider if a solution could be found. I had received another offer and risked losing it if I did not make a prompt decision. After a few days without a solution (or communication) from Company B, I accepted the other offer.

The hiring manager and the connection who had referred me were both angry and said that I should have waited for them to find a solution, like start work in my home country and then potentially move to the new country in future. I have attempted to maintain good relationships with them both but they have stopped all contact.

Did I do something wrong? Was there a way to manage this differently?

As additional background, Company B has ghosted me twice. Once was after six rounds of interviews (for one position) and the other was after being told I would receive an offer (for another position). I was not confident that Company B would find a solution and did not want to risk losing another offer after more than a year of job-searching.

You didn’t do anything wrong. They made an offer and then they changed key terms of it. After that, they offered you only a possibility that maybe they would be able to come up with a new offer that you’d accept. “We might be able to find you a job in another country, one that you may or may not agree to, and either way we have no firm timeline for resolving this” is not a reasonable thing to expect you to plan around, especially when you have another offer — a real offer — waiting on your response. That goes double since they’ve jerked you around the past.

Now, maybe on their end they knew this was highly likely to be solved in just a couple of days, but they didn’t share that with you if so, and either way you weren’t obligated to wait for them, particularly with the clock ticking on the other offer. The fact that they were angry about this makes their handling of it particularly ridiculous. Disappointment would be fine! But anger is misplaced.

4. Can my employer ask for my diagnosis when I’m seeking a medical accommodation?

I am having some health issues and am considering asking for an ADA accommodation. The accommodations coordinator sent this (boilerplate) response: “Please fill out this Medical Accommodation Request Form. After receiving the request form, we will work directly with leadership on occupational development to understand your job requirements. We will then send you your job description and a healthcare provider’s medical evaluation questionnaire for your provider to review and complete, along with an authorization for release of health information for the accommodations office to assess the request. We keep the medical information received confidential for review, as it is not shared with your supervisors. As part of the process, please understand that we may explore a range of possible accommodations under the essential functions and conditions of employment.”

The form itself says: “The purpose of this form is to assist the company in determining whether or to what extent a medical accommodation may be necessary for an employee to safely and effectively perform the essential functions of their job, or to access other benefits and privileges of employment, without creating an undue hardship for the company.” It then says, “Identify and describe the physical or mental disability that is the basis for your request for reasonable accommodation(s).”

This seems like too much. I don’t want to disclose my private medical information and the exact nature of my disability to my employer. Isn’t it enough to have a doctor attest that I have a disability and the requested accommodation is relevant to it?

Oddly, there’s not a ton of guidance from the EEOC about this. Employers may be able to insist on knowing the name of your specific diagnosis or impairment as part of determining whether you have a condition that’s covered under the ADA, although some states have laws that prohibit that. Even if your state doesn’t prohibit it, you can try just giving a general description of the condition and see if they’ll accept that (for example, “I have a condition that affects my vision”).

In addition, they can’t request your complete medical records (since that’s likely to contain info unrelated to your accommodation request), so make sure that the release they want you to sign limits the info that can be shared with them.

5. Should I consider an internal move to get away from my irritating manager?

My job involves designing and implementing programs within a large nonprofit. This is a new project, so we expect growing pains as we learn how to work with one another. The pace of my current job, workload, and colleagues are great; I have work-life balance, good pay, and am in an organization with great long-term prospects. The only problem is my manager, “Lucy.” On my first day, Lucy informed me that she never wanted her job, but was appointed by a senior manager. I find Lucy to be inflexible, a poor communicator, and not very creative or strategic in her thinking. We especially differ in communication style and work approach: I want to think about a question and reserve time for deep work, whereas my manager is a frenetic “yes-woman” who gets flustered if I ever respond by saying, “I need to think about that.” I often feel irritated with Lucy, and I suspect the feeling is mutual.

“Michelle” recently announced she will be leaving. Michelle, our grand-manager, and I consider it crucial for me to know what Michelle is doing, so that I can incorporate the policies she creates into my programs. Lucy, however, criticizes how much I “help” Michelle and other colleagues, reminding me that Michelle’s job is not my own. I feel as though Lucy wishes I would work with her frenzy, rather than consider questions like how the policies that colleagues design will be up to me to implement. I have tried every communication strategy I know of to work with Lucy’s style, but it remains the case that, while not an unkind person, she just isn’t a talented communicator, and (I think) is narrow in her thinking about the work.

Lucy and I met to talk about my objectives for the coming year, and she brought up Michelle’s pending departure. She asked if I would be interested in applying for Michelle’s job, or for a training-focused job that will be posted within the next year. These jobs are at the same pay grade as mine, and both would report directly to my current grand-manager (who I adore and get along with very well). I think I could be halfway competent at either role — but only halfway. I had not given it much thought, but now that my manager has brought it up, I am wondering about applying for one of these jobs, if only to get away from her. I also wonder if her bringing up the idea was a subtle suggestion. Do I apply for jobs I don’t think I am qualified for, in order to (potentially) work for a better manager? Or do I continue to work on the relationship with Lucy, and stay in my current position?

Can you imagine wanting either of those jobs if you believed you could learn to be good at them? If not, there’s no reason you need to pursue them just because Lucy mentioned them. But if you can imagine finding either or both of them appealing, why not do some more investigation? For example, you could talk to Michelle about what she thinks it takes to do the job well and learn more about the day-to-day; it’s possible you’ll realize that it wouldn’t be as challenging as you fear, or that it’s something you’d be able to master in six months. You could also talk to your grandboss since it sounds like you have a good rapport with her and she manages both of those roles; she probably has a useful vantage point about whether either of them could be a good match for you.

None of that commits you to applying, but given how frustrating you find working with Lucy while simultaneously loving the wider organization, it makes sense to at least explore it.

Mortification Week: the mustache party, the hat police, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 13 more mortifying stories to enjoy.

1. The mustache party

My partner and I were in our 20s and we had just moved across the country for my grad school program. He got a job at one of those hipster tech startups that had an office equipped with Nerf guns and beer taps. True to type, the company culture was all about ironic parties, and two months in, we were invited to an after-hours mustache party at his office.

This was in 2008, when hipster tech startups and Movember still seemed like novel amusements, and I’m a sucker for a good theme. I went all out — but not TOO all out – with a cute cocktail dress, a nice bushy stick-on mustache from the dollar store, an eye patch, and a pirate hook. My partner looked a bit doubtful, but I pointed out that the mustache made no sense without a pirate patch (“like, what’s the narrative?”), applied a kicky red lipstick, and prepared to network.

It … did not go as I had imagined. Remember this was still early 2000s tech: someone had stocked the party with what I can only guess were models hired to make it seem cooler. The path to the front door was lined two deep with very tall, very blond women wearing small black dresses. They did not have mostaches, or eye patches. They smoked their cigarettes and stared at us in dead silence as we walked the gauntlet to the bar. It was too late to turn back — too many people had seen our grand pirate entrance. All I could do was straighten my mustache and work my way through the party, shaking hook-hands with my poor partner’s coworkers as I went along.

My partner worked at that company for ten years and I never saw those tall blond girls again. He has also never again let me win an argument about dress code.

2. The hat

I worked for a school district that decided the hill they wanted to die on was hats. Religious headgear was allowed, and grudgingly the few students who were undergoing cancer treatments that made them lose their hair were permitted to wear a cap of some sort, but those exceptions were a small portion of the student population, and it seems no matter how styles change, teenagers are fervently attached to wearing some sort of hat. Personally, I don’t care about hats and I had to train myself to notice them after I was scolded for not enforcing the rule.

Then for the next 30 years, I was saying some variation of “Hats off!” on at least an hourly basis during the school day. This followed me into non-school settings, and once I was confronted with the shocked and irritated face of a stranger I had sternly told to remove his baseball cap in the public library.

3. The pothole

I was part of a team working late one night on a proposal and we decided to walk across the street to grab dinner before returning to finish the work. It was completely dark out and had rained all day, which is why when I tried to leap across a patch of wet grass to land on a pothole cover, I didn’t see that the pothole was actually NOT covered, but filled to the top with water. I went in feet-first all the way up to my waist. My coworkers looked in every direction but me as I somehow leaped out of the pothole (I have never shown that level of athleticism since) and spent the dinner trying to laugh it off in soaking wet shoes, tights and skirt.

4. The drinks

At the time, I’d worked for 10 years in a community center as a new manager on the member-facing programming team. Every year, there is a two-day regional conference where community centers from the tri-state area get together to share best practices, professional development, and a night out (usually a karaoke bar). This one year, I decided to start a diet the day of the conference, so I did my best to eat very cleanly and very little … then finished the evening by accidentally getting very, very drunk. Our CEO eventually escorted me back to my room where I proceeded to vomit all night long (much to the chagrin of my roommate/colleague).

I was still so drunk the next morning that one of my coworkers had to drive me in my own car from the hotel back to the conference location, where I was unable to keep my eyes open and ended up sleeping (missing half the conference) on an office couch under someone’s coat as a blanket. I was 37 years old at the time. My CEO was incredibly understanding about it, basically telling me to never let it happen again. (It hasn’t. I’m still at the same organization in a middle management role. I also never drank Fireball again.)

5. The presentation

I was on a call with the vendor, who was presenting, when he switched his screen so I could see another aspect of the product. Up pops a document titled “How to Use Your Rabbit Vibrator.” Cue frantic clicking on his side. (He claims it was left over from a previous client presentation.)

6. Not sun

I had an panel interview where one of the interviewers arrived with shockingly red skin all over. I remarked something like, “Wow! You got some sun! I hope you were having fun!” He muttered something like “not really,” and I responded with a “oh, yard work or something?” And I think … I don’t remember … but I think … I … might have … actually called him “Lobster Boy.”

I got the job, amazingly, and discovered a month or so in that his skin condition was the result of a painful ongoing medical treatment. I melted into a puddle under my desk.

7. The ice cream cone

The summer before I turned 17, I worked at McDonald’s to save money for a used car. I worked at the counter, but we did handle food and for some reason they didn’t make us wear gloves. (We were handling money and then serving fries and ice cream with those same bare hands!) One day, two women came in with kids and ordered ice cream. As I was making a cone, I got some ice cream on my hand and I LICKED IT OFF. While holding the ice cream cone. I went to give it to the woman and she said, “I saw you lick your hand. I’d like you to make me a new cone.”

Did I then profusely apologize and immediately make a replacement? Of course not! I stupidly said, “Oh, it’s okay, I only licked my hand, not the cone,” thinking that of course the problem must be that she thought I licked her food. She said, “Yes, I know, I’d still like you to make me a new one.” I did make her a new one and didn’t really give it a second thought until years later, when I realized what a horribly unsanitary thing it is to lick your bare hand while holding a customer’s food.

8. The wrong recipient

I once worked in an office with a secretary who couldn’t stop talking. One of those people who’d even narrate what she was doing if no one was around to listen to her. One day I had a difficult project to finish, my earplugs had gone missing, and Secretary had a captive audience in the form of a new hire she was “training.” I meant to use the interoffice IM to text, “I can’t focus with Secretary chattering on, so if you need me I’ll be in the conference room. God she drives me batty” to my team partner. Sent it right to Secretary.

9. The wrong word

I worked for many years in the customer service department for our local newspaper, and one of our duties was to make calls to customers starting or restarting their subscriptions to make sure there were no issues with delivery. So there I was, making my way through an hour of outbound calls, repeating my script over and over again: “Hi, it’s Scrooge calling from Newspaper to make sure you got your paper okay?”

It was going great until my last call of day, when I instead said: “Hi, it’s Scrooge calling from Newspaper to make sure you got your pooper okay?” This was almost 20 years ago and I still cringe when I think about it.

10. The voicemail

When I was in college, my best friend and I worked for the college’s foundation making cold calls for donations. The system used an autodialer and most people weren’t answering so we were chatting and having a playful argument while we worked. As one of my calls was ringing, she said something and I said, “You know what? Don’t even talk to me” and realized too late that the voicemail had picked up and I had just left that as a message for someone. I panicked, hung up, and called again leaving a normal voicemail.

11. The cocaine

When I was newer to a job as a salesperson, I was on the phone with a colleague. We had a company rule that we could not be on the phone while driving, so I pulled off into a parking lot to go over some updates with him on speakerphone. A man came up to my car, motioned to me to roll down my window, and while my colleague was on the speaker asked me if I “I wanted a bump.” I will admit, I am a bit naïve and had no idea what a bump was but, always the learner, I said in a very polite way, “I’m sorry, I don’t know what a bump is.” To which he replied, “Cocaine, would you like some cocaine?” In the most midwestern polite way possible, I said back to him, “Oh, no thank you, I am good” while my colleague was laughing loudly at me over the speakerphone.

12. The missing word

Back in the 90s, I did improv mystery dinner theater where we sat at guest tables. Wives loved it when we singled out their husband’s and did fake flirting in character. I was at a table with a nice extended family … and in character, flirted with the dad to make him my character’s love interest jealous. He made some comment, to which I replied, “Oh, I’m just using you, but I’m going to blow you off later.” Except … I somehow didn’t say the word “off.” It was a truly mortifying, record scratch moment and I eeked out, “Oh, wow. Um, that is not what I meant!!” The entire table burst out in laughter. It was not that kind of show!

13. The accidental grope

When I was a young salesman, I was selling a woman a phone from a display, I was gesturing at one of them and turned towards her, just as she turned towards me … and I perfectly cupped her breast.

my employee texts me late at night

A reader writes:

One of my employees texts me at 10:45 pm. I’m wondering how I can firmly but fairly lay down boundaries and let her know it’s not okay or respectful of my free time to message so late.

I answer this question — and three others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

  • Employees say “I love you”
  • Asking coworkers to stop commenting on my diet
  • Should I write employee evaluations in the third person?

Mortification Week: the lettuce hater, the stolen lunch, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 14 mortifying stories to kick off today.

1. The sweater

I flashed my coworkers during a video call. All men.

I was wearing a thick, flowy sort of sweater and sitting next to the fireplace with my work laptop facing me on an ottoman. The fire got a tad warm, so I grabbed the bottom hem of that sweater and fanned it up and out, as one does, which provided them a perfect – PERFECT – view of my entire torso. No bra (that sweater was thick! I thought it was safe!).

The whole scene unfolded in a half-second delay on my little video window. I saw it all. I saw what they saw. All three fannings. By that time, it was far too late. One man said, “WOAH.” Another made a “hehuh” sound. I scrambled out of frame and spent the rest of the time huddled on the floor, too mortified to even approach the keyboard to leave the meeting.

We’ve all (mostly) recovered and moved on from my full, authentic work self.

2. The insult

I loved Mad magazine growing up. They would list their contributors on the cover and end it with “the usual gang of idiots.” Fast forward to my first tech job out of college (early 90’s), and I responded to an email question about who was working on a ticket. I replied with “me, Bob, and the usual gang of idiots.” Let’s just say there weren’t any other Mad magazine readers in that group.

3. The terrible interview

I left grad school in the middle of the semester for health reasons and was also newly out as a trans man. I found a job teaching but needed work before the new semester started. It’s worth noting I was in a terrible headspace at the time.

I got an interview for a seasonal position at an upscale women’s business professional store. I got the time wrong and showed up ridiculously early, which already irritated the manager. I did well on most of the interview but was very flustered when asked to put together an outfit I would wear from the store. I showed up to the interview in a man’s suit but I was in a very awkward point in my transition where most people thought I was a poorly dressed butch lesbian. I panicked and threw together something hyper femme and then word vomited the whole saga of transitioning to the interviewer.

Then, when she told the hours and pay rate, I realized it would conflict with my more lucrative tutoring side gig, which I again proceeded to tell her (I still don’t know what robbed me of my mental filter) and then backed out of the interview altogether.

Reader, it gets worse. My partner gently chastised me about all this so I CALLED THE INTERVIEWER BACK and retracted my refusal of A POSITION THAT WAS NEVER OFFERED. To the surprise of absolutely no one, I never heard back and proceeded to get a seasonal job at another store in the same mall, where I told no one my pronouns and the staff debated my gender identity amongst each other all season without any clarification from me. I still shudder at the mere thought of those three months of my life.

4. The lettuce hater

At some point I put “Lettuce Hater” as my name on Zoom. It was a personal account. I forget why I ever did, an inside joke of some kind, but it was literally years ago. I was suddenly reminded when I used my personal account to attend an interview during Covid. “So, you hate lettuce?” was one of my interview questions.

We all laughed. I didn’t get the job, though I don’t know if it was my qualifications or my anti-lettuce stance.

5. The coloring page

I was working in a library, in a very wealthy town, and a particularly huffy resident came up to the desk. She loudly, obnoxiously went on a tirade at me and another librarian, detailing an incident that had happened a whole week before, in which her daughter didn’t get a coloring page because the desk had already closed when she came up to get one. That was literally this woman’s complaint: that a whole seven days ago, we closed the desk at closing time, and so her daughter couldn’t get a coloring page. This woman was screaming and finally said, “It was the WORST experience I’ve EVER had” before huffing angrily out of the library.

It became somewhat of an inside joke, that we all wished our WORST experience EVER was that we didn’t get a coloring page. The woman didn’t come to the library much after that, but about a month later, my coworker noticed her, turned to me and said (a bit louder than intended), “Well I’m about to have the WORST experience EVER,” only to turn back around and see that the woman was walking directly behind her. She definitely heard the comment, but just kept huffing to the exit. My coworker was mortified, but our manager, thankfully, was quite amused.

6. The fart

I farted in an interview and we just ignored it. I did get that job.

7. The good riddance

For the longest time, I thought “riddance” was derived from “ride” and would cheerfully say “good riddance” when wishing people a safe and pleasant ride home.

8. Tim Gunn

I once interviewed for a teaching position and one of the questions was essentially “tell us about a good teacher you had in the past and what you learned from them.” Again, this interview was *for a teaching position*, I absolutely should have been prepared for this kind of question, but every teacher I had ever had just completely flew out of my head. I had nothing. I talked about Tim Gunn on Project Runway. (Somewhat surprisingly I did get moved to the next round of interviews, although I did not get the job.)

9. The stolen lunch

I used to work in a department that had weekly events. For a young, broke person like myself, the best thing about the events was that there were always some snacks put out on a table in front of the room where they were held.

One day when I arrived for the event, I noticed the snacks were really paltry, but undaunted, I nudged behind the people who were standing in front of the table and started to rummage around anyway. Right as it dawned on me that something was terribly wrong, one of the women I’d squeezed past said, “What are you doing? That’s my lunch!” She seemed skeptical about my panicked explanation and just said, “Well, I guess you can have some if you really want…”

It turned out I’d missed the email cancelling the event that day.

10. The song

A few years ago, while working from home, I was playing phone tag with a longtime colleague who I’m friendly with, catching up about a case. I called her and left a voicemail, updating about the work related issue, and signed off with a cheery, “Thanks, talk to you soon!”

… and then I never hung up. I typed notes and emails for a bit and then, as I often find helps me focus at home, I started singing aloud. What did I sing this time? “I’ll Make A Man Out of You” from Mulan. My colleague was treated to the sounds of me singing, with verve, “Let’s get down to business! To defeat the Huns!”

I carried on for quite some time before I realized! I finally hung up several minutes later when she’d been treated to several minutes and the entirety of the song, including triumphant final note. I immediately messaged her, filled with embarrassment, and she thought it was one of the funniest things she’d ever heard. She saved the voicemail, but has had the good grace not to mention it again since!

11. The relief

It was one of those corporate town hall things and one of the speakers had just finished giving a very cohesive and articulate presentation. Immediately after she said “back to you, host!”, she immediately whipped off the blazer she was wearing over her t-shirt and let out a big “UGH MY GODDDDD, BLECHHH”. The host kindly reminded her that her video and sound were still on.

It’s fairly mellow, but that raw “I hate presentations” attitude was amazing.

12. The microphone

So for awhile I worked somewhere in the education branch of a local tourist attraction where on our radios everyone was referred to with their department first and then their name (Education Liz or Maintenance Tom or what have you). We had a youth volunteer named Mike (education Mike on the radio) that everyone loved; he was friendly, hard-working, competent, and one of our best volunteers.

We also had an area where we had to give presentations to visitors over the sound system. Our bosses were frustrated because the microphone for our dept was broken and they couldn’t get it fixed (all microphones were the headset type so you couldn’t just share with someone else). They finally determined that they could no longer nudge it to work with duct tape and prayer, and wanted us to know it was completely broken.

So we all show up for work one morning and are met with the horrifying note on our whiteboard in the sign-in area: “EDUCATION MIKE IS DEAD!” We were shocked and taken aback both by the idea of this wonderful teen having somehow died, and then our bosses sharing it in such a callous way. A few minutes later they strolled in cheerily to give us morning announcements, including about the mealy microphone situation, to a room full of glum and sad employees. Thankfully it was cleared up quickly, but this still makes me laugh.

13. The duck face

Whilst waiting in the interview room for the hiring manager to arrive for our chat, I decided NOW would be the perfect time to practice my duck face (I was young, I was stupid, I’m sorry) – and then the door opened. Instead of returning to my normal, everyday expression, I continued to talk with my lips exaggeratedly pursed throughout the whole interview. Looking and probably sounding like a loon. I didn’t get the job.

14. The amigurumi

I like to crochet amigurumi and other 3D items, the splashiest of which is a very large and highly detailed penis and testicles. When I say highly detailed, I mean, our friend the urologist was so impressed he showed photos of it to the other urology residents. This decorative item is usually on display on top of a cabinet. However, I moved it to the top of a bookshelf while dusting, forgetting that said bookshelf is in the background of my husband’s Zoom calls.

He spent half of a Monday morning all-staff meeting cheerfully answering questions (he’s a VP) before realizing what was sitting in the background. Most of his coworkers are fairly conservative evangelical Christians. He video muted in horror and removed the offending objet d’art, hoping no one had noticed.

Later that day, a coworker who had recently turned in two weeks notice – and thus had nothing to lose – DMed him a screenshot of his video feed with the decorative penis and testicles circled and annotated with “????” My husband tried to pass it off as a butternut squash. Luckily no one told the CEO, or if they did, he wrote it off as an inevitable consequence of employing secular Brooklynites.

I now make sure to replace all decorative objects in their proper homes while dusting.

retiring coworker took credit for our full product line, can I take off my shoes at work, and more

It’s five answers to five questions. Here we go…

1. Coworker’s retirement email took credit for our full product line

I received an email from a coworker who is retiring next month. The worker, let’s call him Carl, announced his upcoming retirement and then bragged for a long paragraph about his integral design accomplishments for an important product line. The email includes a smiling photo of Carl standing next to nine products, as though he was the program manager who was responsible for the team of engineers who developed the products for the world to use!

Carl is a draftsman, who followed directives from engineers. The program manager and the engineering team worked long and hard on each product design before meeting with drafts people for drafting implementation (blueprints, CAD, etc.). During weekly reviews, and sometimes more often, Carl reported to an assigned engineer and the two of them worked out any possible glitches or changes for design alterations that we other engineers made.

I believe in team work. Every job is important because every job has different functions when developing and manufacturing products. Working together, we all provided necessary input for each product. I can’t understand how or why Carl believes the product line is his. Worse, I can’t understand why he sent this self-applauding company-wide.

My engineering colleagues are privately laughing at Carl’s email, mostly because they never heard or saw such brazen nonsense. I have to say that it’s the oddest retirement email I ever got. Is sending pictures of your so-called accomplishments (or of your real accomplishments) a new thing? I find it icky, not to mention a morale buster for everyone else on the product team. How should we react publicly to Carl’s news? We aren’t motivated to give him a party because we aren’t going to enable his delusion. We don’t want to mock him, either, because, well, that’s not nice.

Eh, I think you and your coworkers are being a little mean-spirited about it! It doesn’t sound like Carl is trying to take credit for being the product manager; it sounds like he’s saying he’s proud of the projects he’s worked on, and here they are. You want employees to feel ownership and pride in the work they do, whether they’re the ones calling the shots for it or not. Was it a bit much in this context? Maybe! But I don’t think it warrants denying the guy a retirement party.

If I’m wrong and he explicitly took credit for things he didn’t do, that’s different. In that case, laugh away, or roll your eyes, or so forth. Although even then, I don’t think it rises to the level of “no retirement party for you” (unless Carl has generally been a jerk to work with; if he has, feel free not to put any special effort toward celebrating him).

2. Can I take my shoes off behind the counter?

I work at a gas station (overnight shifts 6pm – 6am). During my shift I’m usually behind the counter. During slow nights, I’m sitting at the work computer on my phone between customers. It’s a casual setting and the manager is pretty chill, but I’m curious … being behind the counter so often, can I take off my shoes for a bit during my shift? I usually put them on if I’m going anywhere other than behind the counter, but would it be wrong to let the dogs breathe for a few minutes or till a customer arrives?

The more practical question is whether anyone would know. If no one but you will know, that’s between you and your feet. Just make sure there’s nothing you could step on, for safety/comfort reasons.

But if anyone might see, keep your shoes on; a barefoot attendant isn’t usually the look businesses are going for. (For that reason, “usually” putting your shoes on if you come out from behind the counter really should be “always.”)

3. My coworker won’t help in our shared job

I work in security in a large hospital (we print the ID badges for numerous contractors to have access throughout the hospital), and I work in an open office environment. I’ve worked there almost two years now, and really like my job.

People approach our long desk where my coworkers and I sit, facing the public. There are three of us who do the same job, and we are all cross-trained to do everything that’s needed to get these people badged. That being said, two of us carry the brunt of the work. The third person, Martha, has a serious problem with playing on her cell phone ALL THE TIME. When people approach the desk, they approach Martha’s seat first. She doesn’t acknowledge their presence most of the time, because she is so engrossed in her cell phone, leading to me or the other coworker greeting and helping the person almost every time. The phone rings, and she can’t/won’t answer it, because she is either on her cell phone or talking to her daughter or husband on her business phone.

She always asks why I haven’t asked her to help with anything instead of doing it myself. I don’t feel like it’s my job to delegate work; we are equals in position and she knows what needs to be done. I don’t like confrontation, so I don’t say anything most of the time, leading to resentment because I am literally doing everything. I have said things in the past, yet here we are again. I don’t feel like it’s my place to keep saying things. My boss has a lot of health problems so is hardly ever present to be able to address the issue. I don’t know what to do, as I am running extremely short on patience with this problem. I don’t want to scream and make a scene, but I am done playing these games with her. I need help!

Martha sucks here, but you’re also writing off the only things that will help. Talk to her! I know you said you’ve tried that in the past, but I’m curious how direct you’ve been. Ideally, the next time it’s happening, you’d say, “Could you please not be on your phone when customers come up? When you are, Jane and I end up doing more than our share of the work, because you’re not acknowledging customers when they approach.” You’ll probably need to say this more than once, but that’s not confrontational or out of line; it’s a normal conversation to have about how workload is distributed. It’s not about assigning work to her; it’s saying, “I am doing more than my fair share and I need your help.”

And if you’re at the point of worrying you’re going to scream at her, it’s far kinder to have a calm conversation with her first.

Assuming this doesn’t solve it, though, then you do need to talk to your boss. You say she’s not there much, but the next time she is there, ask to meet in private, explain the problem, and say you’ve tried speaking to Martha about it directly but it’s continuing to happen. (That’s the other advantage of talking to Martha directly first: when you escalate it to your boss, you want to be able to say you’ve tried that.)

4. How to ask a coworker to stop watching me work

The least favorite part of my job is being shadowed. I absolutely hate having people following me around staring at me, and this summer it has been constant, and with multiple people. At one point I had so many people silently watching me working, I came closer than I ever have to walking out on my job. It’s almost over, thank god, interns and assistants have been gotten rid of and/or are going back to school.

However, we have a new receptionist who likes to come back and watch the “fun” procedures, standing around and getting in my way while I’m trying to work. It’s not “fun” for me, it’s my job, and I’m trying to do 100 things at the same time. I’ll admit I don’t particularly like this person and I’m a bit … on edge, due to the near constant aggravation of the last couple of months. I don’t want to be an ogre about it, but her job is at her desk doing her job, not watching me do mine.

Our manager has been missing in action at work lately due to personal stuff, so there’s no use trying to talk to her. Is there a way to nicely ask this person to go do her job and let me do mine? The best I can come up with is some version of, “Hey, I really don’t like being watched while I work, would you mind?” but I’m afraid it will come out through clenched teeth.

That’s actually fine to say, as long as you say it in a reasonably warm tone and not through clenched teeth. Alternately: “I find it distracting to be watched while I work and I am pretty burnt out on being shadowed the last couple months.” Tone is the big thing here — make sure it’s conveying “I like you, just not this specific activity.”

She may very well think you don’t mind being watched, since she’s seen so many other people shadowing you. Let her know you prefer she not.

But also: why have so many people been shadowing you? Is it truly necessary for their training, or is it more optional? Given that you’ve almost been at the point of walking out over it, is there any room to cut back on how much of it falls to you? If I were your manager, I’d want to know if something was happening that had you this on edge.

5. My employee passed their PIP — now what?

I have had an employee, Alex, on a PIP and for once it has done exactly what I hoped: improved performance! I’ve never had that happen before (I’ve done two, and one employee quit and I fired the other). I’m delighted that Alex accomplished what we set out in the PIP; maybe it was the wake-up call they needed.

So, what comes next, when a PIP works? How do you ease back on the PIP-related pressure of Succeed NOW, while also not risking a PIP-slack-PIP cycle? I feel like if we get to the final action date and I tell Alex, “Hey, you’ve done great doing what I asked; if you fail to keep doing that, I’m just going to fire you instead of going through this whole PIP again,” it would be the same as having a perpetual PIP. It doesn’t give Alex a chance to keep doing the job correctly now that they’ve really learned how; it’s just a sword hanging over their head all the time and that feels like a terrible way to work.

What is an effective strategy for after the PIP, when it’s not letting them go?

Ideally when you’re first writing the PIP, you include language like, “If you fulfill the requirements laid out here, you will no longer be on a formal improvement plan but will need to maintain that level of performance over time.” Or, “I need you to demonstrate this improvement in the next X weeks, and then sustain it going forward.”

If you didn’t do that, or in addition to it now, when you’re having the “you passed the PIP!” conversation, you can say, “You’ve done a great job doing XYZ. We do need to see this level of performance sustained over the long-run, and if the problems recur, we would not go through this process all over again. But based on how well you’ve done the last X weeks, I’m confident that you can do that.”