weekend open thread — August 3-4, 2024

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand.

Here are the rules for the weekend posts.

Book recommendation of the week: The Unexpected Mrs. Pollifax, by Dorothy Gilman. A bored widow in her 60s walks into the CIA and walks out with a job as a secret agent.

* I make a commission if you use that Amazon link.

open thread – August 2, 2024

It’s the Friday open thread!

The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers.

* If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer.

employee isn’t as productive on her WFH days, politics on LinkedIn, and more

It’s four answers to four questions. Here we go…

1. My employee isn’t as productive on her WFH days

I work in a university on a small team of just me and one other, Claire. Claire is in her mid-30s and has been in her role for over 10 years, initially full-time and now three days a week since having her two children, who are both under five. Claire works Monday and Wednesday in the office and Tuesday at home.

My issue is that Claire’s Tuesdays at home are … seemingly not as productive as her days in the office. Whilst I’m confident that she does not have her children at home with her on Tuesdays (they are both in well-established childcare), I think that the issue may be that she is trying to use her Tuesdays at home to get caught up on housework, personal admin, etc.

Claire is a good worker — she gets her work done, meets deadlines, and is knowledgeable and personable. But she has mentioned to me on a couple of occasions about difficult times at home, citing behavior from her husband that I would say is unreasonable / bordering on being emotionally abusive — criticizing her, suggesting that she should be able to do more on the days she cares for the children, being unkind, etc.

I’d like to see more from Claire on a Tuesday, but I also don’t want to put her in a scenario where I’m micromanaging her on her days working from home or making things difficult for her at home if the cause of her lower productivity on a Tuesday is what I suspect it is and she is doing her best to manage both work and home life, as I have a responsibility to her as an individual (and also remember how difficult it is to work and keep a home with very young children). What do I do? Do I do anything?

Assuming you’re her manager, you should just name what you’re seeing, without speculating on the causes. For example: “I’m noticing that your Tuesdays at home don’t seem as productive as your days in the office. For example, (fill in with some specifics that illustrate the problem). I know there might be more to it than I’m seeing, so I wanted to ask you about your sense of that.”

It’s possible you’ll hear something you didn’t realize, like that Claire purposely saves all her deep-focus work for Tuesdays, and that stuff takes longer to produce tangible results that you can easily see, or it’s her day for catching up on phone calls with clients, or who knows what. But if there’s no explanation like that and Claire is in fact working less on those days (for whatever reason), this is a reasonable first step in addressing it.

This wouldn’t be about micromanaging her; it would be about flagging something you’re seeing and letting her figure out how to fix it, if needed.

2. Politics on LinkedIn

I am fairly active on LinkedIn – the type of work I do has a big community/social component and I love it. Of course, this means that sometimes, just because of how the feed works, I can see that someone “liked” something someone else posted. I am very conscious of this and really try to avoid interacting with anything controversial, political, etc because I treat LinkedIn as if I were in an office. But sometimes, someone I know/work with will “like: something that is either offensive, flat-out false, or both.

Recently a colleague of mine did this on a pretty political and, I felt, offensive post, which a quick google search also told me was completely unfounded. Unfortunately, I can’t unsee this, and I am so tempted to drop him a note and say, “Hey, FYI, people can see when you ‘like’ stuff like this and, by the way, it’s offensive and incorrect.”

Having read a lot of your columns, I feel fairly confident that you’re going to tell me to leave it alone (and I know, deep down, that that’s correct), but UGH. Everyone knows politics should be kept out of the workplace, but don’t they realize this should extend to LinkedIn?

They do not realize it! People use LinkedIn for some really weird shit these days, and they definitely don’t treat it like an office (or they’re the same people who are inappropriate in their office too).

But your instinct to leave it alone is correct. It’s not really your business and you don’t have the standing to school him on this (unless you’re his mentor or something similar to that). File it away as useful info about him, but otherwise leave it alone.

3. Client’s new employee is trying to take over my job

I work in a freelance capacity and have a client who I’ve worked with for quite a few years. She recently took on a new person, Sally, who works in a completely different field than me.

The company is small, I am part-time, and Sally is almost full-time. I am remote, mostly, and Sally is in the office. My issue is that Sally is acting as though she is my boss, correcting my work and in some instances making changes to it, suggesting things I’ve already researched and dismissed as though they are new exciting ideas, and digging through things I work on to find things that she thinks are wrong, then pointing them out in group emails. This is despite the fact she has no experience in my field. I wouldn’t dream of telling her how to do her job, so I’m not sure why she is trying to tell me how to do mine. It feels as though she is trying to take over my role.

I need to find a resolution to this or I won’t be able to continue working for my client. Do I approach Sally first and try to work things out between us? Or do I let my client know what’s happening? She has already had to explain to Sally who I am and my background and expertise, so it wouldn’t be coming out of nowhere. My client is lovely, and I know she wouldn’t want me to leave. However, I have a big project with another client coming up later this year, as well as a project of my own starting to take off, and I don’t need to feel this annoyed.

Talk to your client and ask if she’s made this part of Sally’s role. Keep it matter-of-fact and unemotional. For example: “I hoped you could clarify for me whether you’ve asked Sally to do XYZ with my work as part of her role. There have been some situations recently where (fill in specifics) and since it’s so different from how I’ve worked with you in the past — and to be transparent, is making some of my work harder — I wanted to check whether that’s happening with your blessing or whether there’s a misunderstanding with Sally.”

Ideally your client will be surprised and say it shouldn’t be happening and she’ll take care of it. But if she says this is part of Sally’s role now, then you should explain how it’s interfering with your work … and then potentially decide based on that discussion whether the client relationship is still one that works for you. But start by finding out if your client even knows it’s happening.

4. I don’t want to record a training for new hires

I was told to train two new hires using Teams. I am not comfortable doing this. I am also a new hire, just not quite as new. I am horrified to be recorded on a platform I’m not familiar with, or any platform frankly. I am very, very shy and the thought of doing this training is causing me a lot of distress. I would prefer to do the training in person, but they insist that it be recorded. Can I be fired for refusing? I do not think they will care that I am in terror about doing this task. They gave me very little warning about this and zero time to prepare.

They can insist on it and theoretically could fire you for refusing. They’re not likely to fire you for refusing, but you’d be risking it having a pretty big impact on how you’re perceived and what kind of opportunities you’re given there in the future. There’s a decent chance that your reputation would take a lasting hit, just because this has become a pretty normal expectation in such a wide variety of jobs. (I’m assuming they want it recorded so the trainees can refer back to it in the future, which isn’t unreasonable.)

You could try saying, “I freeze up when I’m recorded and think I could train them a lot more effectively in person.” (Obviously if your job involves needing to do training and/or presenting or being recorded, you shouldn’t say this, but I’m guessing from the rest of your letter that it doesn’t.) Your boss might be sympathetic to that, or might not be. If she’s not, at that point you really should try to get through it.

Mortification Week: the security tape, the marital argument, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ve been revisiting ways we’ve mortified ourselves at work. Here’s the final installment — 12 more mortifying stories people have shared here over the years.

1. The pumping room

I had just started a new job shortly after having my first child and had to pump in my office. I didn’t have the money to purchase an expensive, hands-free pump so I was using the free pump from my insurance that plugged into a wall and required my shirt/bra to be off if I didn’t have fancy nursing clothes on that day.

I figured since I had a private, lockable office, I should be able to pump privately without significant issue. I was wrong. Just to be safe, I had made a small sign that said “pumping, please do not disturb” to make sure no one thought I was ignoring them if I failed to respond to a knock.

One afternoon while I was just finishing up pumping, I heard a knock at my door. I called out, “I’m pumping right now, please come back later.” The person started jiggling the door handle. I experienced a rapid-fire roller coaster of emotions (panic — did I forget to lock the door? Relief — thank goodness, the lock worked! back to horror — are those keys I hear jingling?). I could hear the person on the other side of the door, so I knew they could hear me. I called out, “Do not come in here! I am pumping and I need privacy!” and for some reason, the response I got back was, “It’s okay!” and they CONTINUED TO UNLOCK AND OPEN THE DOOR.

In desperation, I yelled at the top of my lungs, “I AM NAKED AND IF YOU PUSH THAT DOOR OPEN FURTHER, YOU WILL SEE MY BREASTS” as I rushed to try to throw my shirt back on. I caught a glimpse of an absolutely horrified young man in the doorway. After a minute of him freezing in shock, he slammed the door shut and I could hear him saying, “Oh my God, oh my God” as he ran down the hallway.

The worst part? In my panicked rush, one of the containers of my milk spilled all over the room. And all of our cleaning supplies were stored in the janitor’s office so I got to see my new little buddy almost immediately. I walked in to get some paper towels to find him shaking in the office, trying to explain to his boss what chaos he had just unleashed. Turns out he was a teenager who had only ever heard of pumping in the context of “pumping irons/working out” so he thought it would be fine to just pop in and talk to whoever was lifting weights in the office.

The other worst part? My office hallway was (usually) a very quiet, peaceful place so my yelling attracted quite the crowd as people came running over to see what was wrong just in time for the door to be opened. I’m fairly confident all of my new coworkers saw me topless although they were kind enough to pretend they had not.

About to have my second child in a month or two so we’ll have to see what happens this time around. Maybe I’ll push a desk in front of the door just to be safe! I asked my boss, who kindly suggested we order a large sign that says “I AM NAKED AND YOU WILL SEE MY BREASTS IF YOU OPEN THIS DOOR,” although we may need to run that one by HR first!

2. The donation request

At a college library we were collecting food donations and the organization gave us a list of their highest need items. I retyped the list for marketing and sent it off so we could get some fliers. A little while later, a marketing staffer calls me laughing hysterically and says, “You wrote on here that one of the requested donations is porn and beans. By any chance did you mean pork and beans?”

3. The phone interview

I was interviewing for a part-time job through my college where I’d be mentoring students. During the phone interview, in response to some question (unsure of what they asked that could have prompted this!), I rambled a bit and then concluded with, “Actually, I guess thinking about it, I don’t really like kids.” I then panicked and hung up.

I did not get the job.

4. The argument

I was asked to produce an all-audio live event on a special new audio platform. It was a two-day conference where I didn’t know many of the participants or listeners, but it was a fun challenge! I hit a bit of a snag when the first event started and I needed to record audio on my end without destroying the audio feed quality. The test run was fine but we all know the live moment is sometimes different!

I asked my husband (way better at tech) for help resetting the microphone — except that I hated his advice, and argued with him loudly about how to fix it and what would work for me and what wouldn’t, and it got briefly heated.

And then I heard another voice on the line: “Is this the conference? This is hilarious. I want to keep listening to this!” And then my boss’s voice: “Uh, next time you do this, can you mute? You have about 1,000 listeners.” It had gone on for literally five minutes before I realized I was broadcasting myself instead of the speakers.

5. The straw

It was my first day at a summer job (I was still in college) and my new boss took me to lunch. I was drinking iced tea with a straw, but watching my boss rather than staring down at my glass, so at one point when I dipped my head down to take a sip, I missed, and the straw went up my nose. I immediately raised my head … and the straw stayed in my nostril and sprayed iced tea all over the table.

6. The mints

A coworker of mine came down to my cubicle for a quick chat. She was standing in the hallway at the entrance to my cubicle as she updated me on a new training initiative. She reached into the pocket of her pants and pulled out a couple of mints (wrapped in plastic) and tossed one at me and unwrapped the other one before putting it in her mouth. We continued chatting for a couple of minute and wrapped up our conversation. As she turned to leave I said, “What else do you have in those pants for me?”

As it came out of my mouth, I realized what I said, and how it did not sound like I was asking for another mint. I started laughing and apologizing and she gave me the side eye and then laughed as well. My boss’s office was next door and he immediately popped out to the hallway because of course I was loud enough for him to hear. We all laughed it off.

7. The beat

I was a teaching assistant for music classes at a university. I was trying to explain to my students, who were pretty new to music studies, that a piece in 3/4 time had a section that was temporarily in duple time. Rather than using “technical” language like “So, as you see in these measures, Stravinsky creates a pattern of a quarter note followed by a quarter rest,” I said, “So, as you can see here, Stravinsky writes beat, off, beat, off, beat, off….” Then I realized I’d been repeatedly saying “beat off” in front of my class. I could not compose myself. I turned beet red and laughed uncontrollably for about two minutes. The rest of the class was punctuated by me periodically sputtering, laughing, and struggling to regain my dignity.

8. The sandwich shop

Went to work feeling OK; worked a few hours, took lunch. Ate lunch at a sandwich shop.

About an hour after getting back I was feeling awful.

Went to ask my boss if I could go home and threw up all over her office while asking.

9. The security tapes

I was a management intern at a well-known retailer a million years ago. I was in the back working on the schedule, and lost track of time. I walked out of the office towards the exit only to see the evening manager walking to his car. He locked me in the store for the night.

It was a serious “WTF?” moment, and much to everyone’s amusement, there were security tapes that showed me in a panic and pounding on the glass screaming.

I walked out the back door and set off the fire alarm. The fire department came, but I left before they showed up.

10. Not muted

During the early days of the pandemic, I was on a group call about A Very Important Topic and had a, um, bathroom emergency in the call. I thought I was muted. I was … not. To this day, I have never admitted it was me.

11. The delivery

Years ago I had ordered an expensive pair of sunglasses from a high fashion designer. The delivery needed a signature. Instead of just telling my boss I had to be home to sign for a delivery, I used messenger on my computer to ask one of my friends, “What’s a good, boring thing to say I need to be home to sign for – I can’t tell my boss I need to stay home to sign for sunglasses.” She later wrote back, “I don’t know – maybe an appliance? Groceries that need to be refrigerated?”

Well – my laptop was the one we were using at that moment in a major department meeting – with my whole screen mirrored on the big conference room screen – and her reply and our whole exchange popped up on the screen for all to see. Oops. I was mortified. Luckily my boss is cool and just asked me the next day, “So what kind of sunglasses did you get?” Now I know enough to not give details and just say I need to be home for a delivery/signature!

12. The misspeaking

I was once interviewing for a job at a school, and the interviewer (the head of school) asked for an example of how I got buy-in around a program I created. This was after a long day with lots of interviews and so while I was trying to say “I had a lot of success with…” what I actually said was “I had a lot of sex with faculty.” I withdrew from that search for many reasons, but this was definitely one of them.

updates: the disgruntled fired employee, the raise that didn’t come through, and more

Here are three updates from past letter-writers.

1. A disgruntled fired employee says he’s coming to a work event I’m planning (#3 at the link; first update here)

I just thought I’d send a final update on the situation with Sam, the fired employee who threatened to attend a work event I was planning.

The tl;dr: the event happened with police presence, and Sam did not show.

I’m glad I followed up with our administration about whether the police had agreed to attend the event, because in the process I found out that they had only meant they asked the police to deliver the letter to Sam stating that he was barred from attending the event, not that they had asked the police for assistance with the event! The letter also had not yet been delivered to Sam.

It took a bit more pushing to get the director to agree to ask the police to help us with the event, but she finally did. They agreed. I never heard of any formal safety plan, but I decided that was the best I was going to get.

At this point, I’m just going to say for clarity that I work at a public library, because I don’t think the story makes much sense without that information.

After Sam received the letter, he apparently sent the director a nasty message on Facebook. When she blocked him, he strolled into our library once again, asking to speak to her. On learning she was out for the day, he stayed and talked to his former manager, whom he seems to like. I don’t know the contents of that conversation, but I heard later that he was agitated.

After that happened, I went to our assistant director, who’d been out of the office when I found out about Sam’s threat, and insisted that Sam needed to be banned from the premises entirely. The AD told me that our director was vehemently against banning Sam, but he encouraged me to put the request in writing and implied that it would be wise to encourage any other staff who felt similarly to come forward. I ended up writing a letter in which I detailed the reasons I was concerned, pointing out that all of his reasons for his previous visits to our library since being fired were clearly false pretenses — e.g. he said he needed to get things from his office that he’d forgotten but then left them behind on his way out, requested books via interlibrary loan but then had them sent back when they arrived — as well as asserting that I had considered whether I needed to quit my job for my own safety (I know that last point is against typical AAM advice; unfortunately, it was true). I also spoke to colleagues I knew were concerned and encouraged them to speak up.

That worked! A few days after the event was over, the director came to me and said she wasn’t aware of the suicidal comment Sam had made, which changed her perspective a lot. She got the necessary board approval and banned Sam from library premises for a year.

The event itself went swimmingly. The police were there, Sam was not. My two food vendors all showed, the speakers all showed, and more people were in attendance than I have ever seen in the library at one time! I have mixed feelings about that, because I was pretty angry about being forced to plan it. It did make for a nice final event for our director, whose retirement was already in the works.

It’s been over a month since Sam was banned, and I haven’t seen or heard from him since. I have accepted that I’ve done all I can do about the situation and for the most part moved on with my life. There are a lot of unknowns with our AD transitioning into the director role, but I can definitely say he’s more sensitive to staff’s safety concerns than our previous director.

Thanks again for your advice! And thanks to the commenters as well.

2. I was promised a raise for doing a lot more work … and it didn’t come through

I was holding off until I had something concrete to share. I am delighted to share a happy update finally!

I received and signed today an offer for a new position that comes with better benefits, a 37% pay bump, more opportunity for growth, and a company that is actually dedicated to supporting the local market I would be working on.

While it is a completely different category than I have ever done before, a lot of the vendors and partners are the same, and I am excited for the challenge. And that’s not to even touch on the pay bump, which will be a literal life changing amount of money for myself and my family. The six-month-long job hunt has been exhausting but holding out for a position that reflected my value and worth as a professional has made it all worth it.

I want to thank you and everyone in the comments for their support and advice during one of the most frustrating experiences of my professional career. I hope everyone who was following along in the comments is able to share in my excitement. To anyone else running the job hunt gauntlet, stay strong and hold out for as long as you can- better things will come!

3. What to say when you quit your job to start freelancing (#5 at the link)

I finally gave my notice to my lovely boss yesterday, and she was as kind as she always is, so that was a relief. I did actually get a big freelance project before leaving that I could point to for needing a specific end date, which helped. I wound up giving a longer notice like you mentioned since I did have some flexibility, but it was helpful for me too, because I’ll get some extra paid holidays. It all worked out and I’m excited (and terrified) to soon be managing my own schedule 100%, but at least I have plenty of work lined up.

let’s discuss people who find themselves in a hole and just keep digging

Let’s talk about people who found themselves in a hole and just kept digging.

Think, for example, of the person who didn’t get a job because a woman she bullied was a rock star employee at the company where she was applying … which somehow ended with her screaming at the rock star and rock star’s husband at a restaurant.

Or the guy who told his interviewer he never made mistakes … and then decided to make the problem much, much worse?

Or, on a lighter note, this person who answered an interview question by talking about the Maury Povich Show and then just couldn’t stop?

Have you ever found yourself in a situation where you should have stopped but instead just kept going and made things even worse? Or seen someone else do it? Let’s discuss.

I think a company leader is faking his work history, a burned-out coworker, and more

It’s five answers to five questions. Here we go…

1. I think a company leader is faking his work history

A coworker and I discovered that a member of our company’s C-suite is very likely misrepresenting his work history. We both noticed that his executive bio, which is provided to press, doesn’t align with his LinkedIn profile. Previous versions of his bio are riddled with inconsistencies. He claims in the newer one to have held multiple executive positions in two industries (no mention of companies!) prior to jobs at the director level AND prior to finishing his degree in this field.

I did some fact-checking and discovered at least two flat-out lies. He claimed to have been an executive creative director at two companies where he was actually an art director, which is about 3-4 levels lower on the ladder. Also, he worked for small subsidiaries in both cases, not the parent company. We found various other references that likely support deception — his own social media profiles, for example — but those sources aren’t reliable enough to confirm that he’s lying, exaggerating, or omitting.

Ethically, this concerns us because investors deserve to know the truth. We are a private company without the level of SEC scrutiny that comes with being public. Investors rely on this information to make sound judgement about their money. Also, our suspicions about this person’s truthfulness go well beyond his work history. What’s the right thing to do here?

This is the kind of thing that can be outrage-inducing when you suspect it, but that doesn’t necessarily mean you’re well positioned to do anything with it.

If you’re in a fairly senior position — or in a communications job where this could reasonably fall within your purview — you might be able to bring it to someone higher-up. You wouldn’t be saying “he’s definitely lying” because it doesn’t sound like you actually know that. You’d be framing it as “if this looked weird to me, it’s likely to look weird to outsiders too.”

But if you’re more junior, there really isn’t anything you can or should do here. It may implode, it may not, but it’s well above your pay grade or ability to do anything about.

That all said … while it sounds like there’s smoke here, I don’t know that there’s fire — at least not the sort of fire that leads to “investors deserve to know the truth.” It doesn’t sound like you’ve uncovered evidence of actual lies (the title inflation maybe, but it’s not uncommon for people to use different titles in different contexts so you’d need more info before that one is a slam-dunk), or at least not lies of the sort that are likely to be a clear and obvious scandal, or even ones likely to be terribly alarming to investors. Be concerned that a company leader might have inflated their accomplishments and lack integrity, sure. But it doesn’t sound like it’s at the level of “potential company scandal that must be reported immediately.”

2. What should I do about a coworker who seems burned out?

There is someone on my team who I’m seeing behaviors from that give the impression he’s burnt out: more frequently working from home (we’re in office two days a week but he works remotely every other week with a new excuse), tasks taking a while to do, not being super engaged in meetings or chat, etc. We’re roughly on equal footing in terms of responsibilities (we’re both individual contributors), and we share the same manager.

My normal approach of “just talk to him” feels like an overstep here. Although he’s on my team, his own work rarely intersects with mine, and his slow pace only affects me tangentially if at all. However, I’ve noticed this because I’ve gone through this myself at other companies, and it did not end well for me. I feel like I would have appreciated a nudge of “hey, this is obvious to others, figure it out or hide it better” but that’s only with the benefit of hindsight, not to mention the fact I could be reading far too much into it.

I do generally have a good relationship with my manager, but I’m worried about inviting the extra scrutiny on him. My manager is generally pretty easy going, but also isn’t very hands-on. I don’t know him well enough to know how he would to respond, but I’d guess, based on his past tendencies, he would most likely go into a fact-finding mode to see what my coworker’s output looks like (and not figure out if there’s a larger issue).

Should I try to reach out to the peer even if it’s awkward, should I talk to my manager at the risk of inviting the wrong kind of attention, or should I stay out of this entirely?

Stay out of it. If you’re worried it would be an overstep to talk to your coworker about it, it would definitely be an overstep to approach his boss about it. If it were affecting your work, that would be different, but it’s not. And as a general rule, unless a manager has given you specific reason to think otherwise, assume the most likely response would indeed be a fact-finding mode to see what the person’s output looks like — since they’re responsible for that output. We also don’t even know burnout is in play here; your coworker could be dealing with stuff in his personal life, or a health crisis, or just be sick of the job, or who knows what.

If you were close to him and wanted to ask if everything was okay or to approach it from the perspective of “hey, be aware this is getting noticeable and might cause issues for you,” that would be fine to do. But it doesn’t sound like you’re particularly close, so leaving it alone is the right call.

3. Am I obligated to share every piece of feedback with my employee?

I have a question for you about my obligation to share feedback with my direct report. The work my team and I do has a heavy internal stakeholder management component so I often receive feedback on my team’s work outside of formal channels.

A stakeholder recently approached me in passing and shared that her experience with my direct report had been less than stellar. It wasn’t anything shocking or problematic, but more focused on how scheduling and communication could be handled better to meet that stakeholder’s needs. The direct report in question has been with the company for about three months and, overall, I’ve been delighted with their work. Am I obligated to share this one-off feedback with my direct report? Can I hold onto it and share if a pattern emerges? My concern is demoralizing them by nitpicking, but I also worry I could be doing them a disservice by not sharing and allowing them to improve the stakeholder’s impression.

You are not obligated to pass along every piece of feedback you hear about a direct report. If you disagree with the feedback or just don’t judge it something worth prioritizing, it’s fine not to share it. You should bring some nuance to that, though: even if you disagree with the feedback, sometimes the person would still benefit by being aware of it. Think, for example, of someone who’s being criticized by higher-ups for X and you don’t care about X; it still could be to their advantage to be aware that it’s drawing unfavorable attention from people who have influence over their career. Other times, though, sharing it would do more harm than good and you should let it die with you (like in this example).

In your specific case, it depends on the details. Did the stakeholder encounter lengthy and repeated issues with scheduling? Or was it one minor thing that just wasn’t to their preference? For example, if your employee continually ignored messages and was rude when the stakeholder followed up, that’s something you should address. If they were just a little more difficult to schedule with than a VIP stakeholder would have liked, you might just need to let your employee know that they’re expected to accommodate the VIP’s schedule rather than the other way around (if that’s true); that wouldn’t be criticism, exactly, just info about how things work in your company. If it was more minor than either of those, it might make sense to just hold on to it and see if you see a pattern (and taking the feedback as a nudge to pay closer attention in that area than you might have otherwise). Also, if the stakeholder is someone your employee will need to work with a lot, there’s more of an argument for saying something than if they’ll never need to again.

It’s impossible to say for sure without knowing exactly what the feedback was … but there’s no “absolutely must pass on every piece of feedback received” principle to follow. You should bring your own judgment to it.

4. Is this the worst cover letter intro in human history?

I started recruitment for an administrative position and have read the exact same sentence word for word in not one, not two, not three, but four separate cover letters. This sentence is, I believe, among the most stupid and pointless sentences fathomable. It is:

“After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently.”

You mean, after reading the job description, you believe I am looking for someone who can do the duties listed in the job description?! You don’t say!

I beg you, can you please please explain to job seekers why they need to remove this sentence from their cover letters immediately, and the importance of actually reading whatever boilerplate cover letter template (or AI generated material) they’re using to confirm it’s not including meaningless, stupid sentences like this? Because if I read this sentence one more time (very likely, at this rate), I will start pulling my hair out!

That is indeed a truly terrible sentence. And I googled it and it pops up in a ton of search results, word for word, so clearly it’s been recommended somewhere — by someone or something giving awful cover letter advice — and then people are blindly copying it. People would actually benefit from removing most throat-clearing, substance-free filler from the start of their cover letters anyway, but this one is particularly bad.

That said, I almost can’t bring myself to penalize the copiers for it — lots of people are intimidated by cover letters and don’t know where to find good guidance — but it’s sure as hell not doing the thing cover letters are supposed to do, which is to strengthen their candidacy.

5. Am I supposed to pay for my own hotel when traveling for training for a remote job?

I recently accepted an offer for a remote position a little less than a year after being laid off from my previous job at an educational technology start-up. This new company is stable, widely respected, and has great benefits. As I’m trying to move out of state closer to family, the remote aspect is particularly great for me.

They did ask in the interview if I could come to in-person training for up to three weeks, in their HQ which is four-ish hours from the city where I live. At the time I was under the impression whether they were asking if I logistically make it work (i.e., if there would be hindrances with childcare, health, other life responsibilities). But it’s been almost a month since getting the offer and no one has mentioned accommodation, which makes me nervous. It seems unreasonable to expect a new employee (particularly one who has been jobless for 10 months) to pay for a week’s worth of a hotel stay. I’m planning on reaching out to HR to clarify, emphasizing that it is not financially possible for me given my circumstances, and ask how they’d like us to sort this out. How to I approach this without sounding demanding or entitled?

Be matter-of-fact and approach it as if you assume that of course they’re paying (because they probably are). So: “You mentioned wanting me to come to City for training shortly after starting, so I wanted to check about arrangements for that. What specific dates are we looking at, and what’s the process for booking accommodations and handling those expenses?”

Mortification Week: the ageist insult, the exam room kiss, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 12 more mortifying stories.

1. The disk

Grad school in the late 90s. I was a female graduate student working at a computer lab. One professor had written a computer program on a 3.5″ floppy disk that the students had to take to a computer, insert the disk, and run the program. A male student came in asking for assistance. I of course forgot the “s” sound, so I told him, “It’s easy, you just stick your dick into it.” He was horrified and said, “I really don’t have to do that, do I?”

2. The wrong word

I once described a coworker as “randy” thinking that it meant mischievous or fun. Reader, it does not.

3. The insult

After finishing my MLIS in 2016, I was doing the customary circuit of academic all-day interviews with presentations to the faculty and staff.

I work in a technical part of LIS, so I was speaking about how users interact with databases and search interfaces and intended to say something along the lines off, “Of course many people in this room have been working with computers for decades and have seen the evolution of user experience design in computers, but often collegiate users only recognize modern design.” My nerves at being new to the field and not the most experienced presenter yet made me look at a room full of senior librarians and faculty at a STEM institution and say, with the full-chested confidence we all put on for professional presentations, “Of course many people in this room are older than computers.”

OOF. And yet, I got the offer!

4. The wrong phrase

I once said, “We shouldn’t shoot our whole wad” in a business meeting. Because I was absolutely sure that it referenced a wad of cash and meant you shouldn’t use up all your resources at once. And I was absolutely sure that I had heard my very proper mother use it that way.

Looking around the room at my colleagues’ faces, I realized in that very moment that that is not the actual origin of the phrase.

5. The straw

My third interview for my very first managerial job involved me flying into Chicago where I would be meeting with “the Big Boss” right at the airport.

Finding each other, he suggested we get a table at one of the restaurants, where we both ordered sodas. As he was speaking, keeping my eyes focused on his face, I bent down to take a sip of my soda. My straw went way up one of my nostrils! Neither of us said anything and I prayed he somehow had not noticed.

I got the job! Years later, it was time for me to move on. On my last day, that same boss called me in to say good bye. Grinning ear to ear, he asked me if I remembered what he called “the Straw Incident” when he had first interviewed me. (As if that were something I could forget!)

6. The potty

I (a female attorney) had gone to an attorney’s office to review some documents for a case in which we were on opposite sides. After doing so, he walked me back to the elevator and asked, “Do you need to go potty before you leave?” He was immediately mortified! I laughed and responded, “no, I think I can make it back to my office!”

He apologized profusely and said he was in the midst of potty training his toddler and “I guess I’m asking everyone that question automatically.” I thought it was hilarious but he could not stop apologizing.

7. The voicemail

One day at an old job, I had just started eating lunch when a “minor work emergency” came up that I had to deal with (read, not actually an emergency, but the person whose issue it was needed everything done RIGHT NOW and in this case it was easier to do it than deal with them complaining the rest of the time until it was done). I scarfed the rest of my food and chugged the soda I was drinking, picked up the office phone, and dialed the much senior coworker I needed an answer from regarding the topic. I was sent to their voicemail because they too were eating lunch. The “please leave your message at the beep” happened, I opened my mouth to talk, and immediately burped longer and louder than I ever had before or since and, in shock, immediately hung up the phone.

I sprinted up three flights of stairs to the office of the coworker, burst in the door, and yelled, “Delete your voicemail,” which obviously led to said coworker listening to the voicemail over and over and making sure as many coworkers as possible got to hear it.

8. The self-congratulations

When I worked at a mid-size nonprofit, all our previously in-person meetings moved online at the beginning of the pandemic. Before Covid, high-level donors and board members had special lunch meetings at a posh location that regular employees didn’t attend. But after Covid, boosting attendance at the virtual meetings mattered, so these strategic meetings became required for all employees.

In searching for something to talk about, the leadership asked me if I would present a small amount of my work in front of these bigwigs. It was a huge honor, and I took the assignment seriously. I practiced the presentation many times and even got feedback from coworkers and my partner who was at home working, as well.

The big day came and I carefully set up a room where things would be quiet, checked camera angles, and made sure my slides were ready to go. I did a great job presenting but was so relieved when it was over, I forgot to turn off my camera and microphone when I was done. All the important people on the call got to see me jumping excitedly around hear me clapping and saying to myself that it had gone well. It wasn’t until I had about a dozen texts from colleagues all at once that I realized my mistake! So embarrassing!

9. The wrong answer

One of my first professional interviews was for an internship in college. When asked what my five-year plan was, I honestly told them my goal was to work as an ESL teacher after college and get paid to travel – which had absolutely nothing to do with the job at hand. My aunt’s friend who got me the interview called me later and gave me the feedback that even if it’s not true, you should tailor your responses to the interview at hand. Oops.

10. The exam

I was on my OB-GYN rotation in medical school. My student partner and I were very nervous learning how to do a GYN exam on a real person. The school has actors who are willing to let a bunch of nervous and blushing students do these exams. We are taught to describe everything to help the patients feel comfortable. The students were divided into pairs with a OB attending doctor and a patient-actor.

When it was my turn to do the exam with the speculum, I encouraged the patient to relax, letting her know I warmed the speculum. Just before, I reassuringly told the patient, “You will now feel a little bit of pleasure.” (I meant pressure!)

It was over. The patient and attending exploded with laughter. I mean, tears rolling down faces, gut-busting laughter.

11. The kiss

I was working at a vet’s office and helping a client hold his dog while the vet was examining the dog’s tail. The owner and I were both near the dog’s head and he must not have realized that in addition to holding the dog, I was moving my hand to pet the dog’s head to comfort it. At this exact moment, he bent down to kiss his dog’s head and ended up kissing the back of my hand. we both just stared at each other for a second and then pretended it didn’t happen while the vet continued her exam.

12. The dress

I worked at a mall jewelry store and frequently wore cute, work appropriate fit-and-flare dresses. One morning I squatted down to unlock and raise the gate at opening, and my skirt caught on the handle and went up with the gate, over my head.

update: how should I balance workplace red flags vs. the necessity to get a job?

Remember the letter-writer wondering about how to balance workplace red flags vs. the need to get a job? Here’s the update.

Thank you so much for your thorough reply! I really appreciate it. Those are great insights, especially what you said about building up how to handle it well if I do end up in a bad workplace, rather than being paralyzed by the fear of that happening. Also what you (and multiple commenters) said about what matters most to me and what I personally can put up with. Thanks a ton for taking the time and thought to write out an answer to my question. You’ve given me good stuff to chew on.

So, here’s a cool thing: I actually got the library job. Finished out my fourth day working there today! I haven’t heard back from the cabin business people since I initially got in touch with them again once I moved here; but my application to the library job went through the hoops, I got an interview, and then a couple days later I got a call with a formal offer of employment!

I’m relieved to just have a job, but also, I’m relieved it ended up being this job. It bugs me a little bit that I won’t know for sure what it would be like working at the other place (unless I get hired there at some other time). But with this library job — besides it just being cool and something I know I’ll enjoy from a skills/tasks standpoint — I’ve been so pleasantly delighted with the hiring process and everything so far. They’ve been far and away the most communicative, on top of things, and considerate toward the applicants out of any other places I’ve applied at or asked about hiring. I’ve asked multiple library staff members what they like about working here, and it’s been really positive. A recurring theme is about how collaborative / empathetic / flexible / understanding the management and staff are. And I’m getting to see it myself now. I’ve only been there a few days, but I can smell high stress and control from a long distance due to other experiences. I feel very good about this, which is huge. Huge to not have a million doubts and cynical expectations overshadowing my mindset going into this job. It’s great.

I don’t know what it was that got me the job; could’ve been any one of resume, cover letter, interview, or references called. I wish I knew. But that was the first official interview I’d ever had, and the first official cover letter I’d ever submitted. I was feverishly reading tips on your website about interviews and cover letters (and all the helpful examples you had!) in the few days between when I found your website and when I submitted my application, so hopefully that contributed to the quality of my cover letter, and interview later. But I really don’t know what it was!

Thank you again for answering my question! I’ve heard people on two different sides of that kind of dilemma: some who basically say, “Work is work and you can’t be picky. Doesn’t matter if you don’t like it; it’s unrealistic idealism to expect to work (or hold out for) a job you love” and others who say, “No way should you ever settle for a job less than a job you love! You can and should absolutely enjoy your job and not be in an environment that’s bad for you.” I can see the validity of both of those, though I admit the first one seems more realistic to my cynical mind. I would love to know if the second were true in real life.

But anyway, I think you have a pretty balanced perspective in your reply, and I’m thankful for that.

Mortification Week: the wrong translation, the Oompa Loompa, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 12 mortifying stories to kick off today.

1. The socks

I had to go into site one weekend and found the security officer doing his rounds while wearing socks but no shoes. This is not considered safe behavior (risk of slipping) so I politely reminded him he needed to wear shoes, and also, as required, entered it as a quick observation in the on-line site safety log.

Monday comes around and we start our daily management meeting at 9am with the usual review of any new safety issues in the log. We get to mine, and rather to my surprise the entire team look at me in shock. A very concerned HSE manager speaks for all of them: “Was the security officer really walking round site naked?” she asked, sounding horrified.

“What?!? NO, why would you think that?” I responded, equally horrified.

At which point I reread the observation I’d input: ‘Security officer walking round site in just his socks’ and realized that perhaps this was not quite as clearly worded as it might have been.

2. The insult

I had a new client I had just started working with text me asking me a question about his job. I was working out of the office that day, and didn’t have access to his information to answer. So I texted back, “I’m not in the office today, but will get you the answer first thing tomorrow morning.” Unfortunately, I didn’t proofread before I hit send. Autocorrect changed morning to moron. I immediately saw it and texted “Morning, not moron! I’m so sorry. Stupid autocorrect!” He replied with a laughing emoji and said that I had caught it too fast, as he was just about to reply, “That will be fine, idiot.” (So glad he had a good sense of humor!)

3. The invitation

I once texted and asked my boss to attend my next OB-GYN appointment with me. Yes, I thought I sent it to my husband. Fortunately, he replied back before I sent text number two which would have gone into a lot more detail.

4. The neighbor

Working at a bank where the breakroom was on the second floor, we typically took the stairs from the first floor at lunchtime. It was faster. Invariably one coworker would take the elevator. Jokingly, one day I asked if she was too good for the stairs. Her response? “I have an artificial leg and can’t climb stairs.” I was mortified.

Then, to compound my careless insults, another day the same employee was sitting outside the bank waiting for her afterwork ride. He didn’t show up, and there were no cell phones back them. She said she lived in the same adjacent town I did, so I gave her a ride. During the drive, as she was giving me directions, it was fun to realize we must live very close to each other. In the conversation, I mentioned that we have the very worst neighbors. They continually drive across our acreage when their driveway is too muddy to navigate. We went to the expense of putting in a culvert and gravel and hate that these rude people are putting ruts in our property to use our driveway. And, to make matters worse, they have no control over their vicious dog that lunged at my husband while he was working on our property. Yup, you guessed it, she and her husband were those neighbors. My mouth gets me into lots of mortifying trouble.

5. The lost bag

Not 10 minutes ago, I texted a coworker who I do not know well that the airline lost my vag and I couldn’t enjoy the conference until they returned it.

The “b” key and the “v” key should not be so close together on the keyboard.

6. The aggression

I called a company help line recently, and the customer service rep on the other end of the line greeted me with “Back off, asshole!”

Her dog was stealing her snack just as the line connected. Pretty hilarious.

7. The phone number

I worked in an emergency department as a receptionist. A lot of my job was passing on phone calls from nursing homes wanting updates from doctors about patients they had sent us. I got one such call, wrote down the contact information, and gave it to the doctor (a very serious man), who comes back to me a few minutes later, red in the face, fuming, asking if I thought wasting his time was funny. It turns out I had switched two of the digits in the phone number, which resulted in him calling a sex toy and lingerie chain instead of a nursing home! To top it off, it happened to be Valentine’s Day so it was very easily misconstrued as a prank instead of a harmless mistake, with the additional implication that I thought he needed to spice up his sex life.

He avoided eye contact with me for 3 years until I left the job, but I always triple check phone numbers now.

8. The overhead page

I am an MD and split my time doing informatics and hospitalist. At the hospital, we gets texts, messages in the computer and rarely overhead pages. We still have overhead paging for codes and typical stuff like fire alarms, system downtimes, etc. Our operator accesses the overheads with a secret code. This code is guarded for obvious reasons (immature humor is more prevalent in medical professions compared to “civilians”).

On to the hospital telephone system. Our phone system is similar to a hotel. Patients enter a code and then the number when calling out. Their families similarly call the hospital and enter a code to reach a specific patient room. Most people now have cell phones, but a few folks still use the traditional room phones.

How are these related, you ask? In theory, not at all. But when one patient’s wife dialed the code to call her friend from the hospital phone, she unwittingly hacked into the overhead speaker line. With her husband was under anesthesia for some procedure, she caught up with her friend – and everyone in The House. Due to the nature of the overhead, we only heard the wife’s part of the conversation, and that was more than enough. And it was juicy.

We heard all the juicy details:
1. Hubby was having an affair.
2. He spent a lot on “that tart” insert many f bombs and descriptions.
3. Yes, we have a pediatric wing.
4. Her scheduled bank transfers from the joint accounts were happening “as we speak.”
5. “Oh he will be a different man after this.” He — the patient — had no idea she knew.

This is all going on on the OVERHEAD. The operator could not break into the “announcement” and kick her off the line or shut it down. They also could not track who was doing it.

Now, in the hospital we are held to some important, and sometimes impossible, standards. Protecting PHI — private health information — is a big one. Any time we inappropriately share or give out PHI the hospital is at risk for fines. The fine is per breach. If ANY medical information got out, the hospital would be liable for a huge fine. The leaders and CEO (and then everyone) were all racing around trying to find who was talking and from what room, looking for the wife. Luckily, the conversations ended without any PHI. We never found the room or the wife or the patient.

The last thing she said before getting off the phone: “BTW, the new car is only in my name. I’m taking the Benz. Elvis has left the building.”

9. The inappropriate rephrasing

I once worked at a very prestigious mergers and acquisition firm. This was in the early 90’s. I had become familiar in my role as EA to the owner of the firm, a little too familiar. My boss asked me to get a file for a company we had just pitched. I asked why. He said the firm that had initially gotten the business had to back out and we were being given another “bite at the apple.” I do not know why I said what I said, but I replied, “Kinda like sloppy seconds?” WTF???? Whyyyyyyy??? I am currently getting hives just thinking about this then.

10. The training notice

Several years ago, we received a mandatory training notice. It was for human trafficking awareness. But for some reason, the person who sent out the email made the subject line: UPCOMING HUMAN TRAFFICKING EVENT. It definitely was attention grabbing, but perhaps for the wrong reasons.

11. The wrong translation

I (an American) was working in Germany. One of the Germans I worked with told me about a local insect pest that fell from trees, and the home remedy they used to drive it away. Their home remedy was to use the seeds from a plant that repelled the pest. Rub ’em on your nose and you’ll apparently ward off the bugs from dropping on you, presumably due to some chemical, like a seed oil, that’s not obvious or offensive to humans.

This German colleague did not know that there are some subtleties to terms for various gametes in English. So he offered to rub sperm on my nose for me, to ward off local bugs.

And then we had a very awkward chat to sort out what he really meant.

12. The Oompa Loompa

In a previous job, I had to call a prison and spell out a name, and somehow my brain refused that day to find “O for Oscar” and instead I said “O for Oompa Loompa.” The prison officer on the other end of the line had to put the phone down and in the end get a colleague over to finish my call, as she just burst into laughter and couldn’t calm herself down.