is my girlfriend’s boss crossing a line, commenting on food expenses from a business trip, and more

It’s five answers to five questions. Here we go…

1. Is my girlfriend’s boss crossing a line?

My girlfriend is a manager at a psychiatric office, but I feel that her male boss crosses the line in conversations — for example, giving her his opinion on periods and how she shouldn’t have one and telling her she should get a IUD and so on. They just got a new building and she told me they were going to drive across town to pick out furniture, which I told her I felt would be inappropriate. She got very defensive and started telling me I was being weird. I’ve voiced how I feel before just to be ignored, and with this specific situation I feel like there are many other options that could have been taken to get furniture. Would love to hear your opinion!

It’s not weird for her to go with her boss to pick out office furniture. That’s a pretty unremarkable thing that might happen in a small office.

It is weird for him to discuss her period with her. But I also don’t know what the context was for that conversation or how comfortable your girlfriend feels with him or how active a participant she was in the discussion.

If your girlfriend feels her boss is crossing boundaries with her, you should support her in figuring out what she wants to do about that. But that would be about supporting her in her right to feel comfortable at work, not about you feeling another man is encroaching on your relationship.

2. Commenting on food expenses from a business trip

One of my pet peeves with my former manager was that after I submitted my receipts for reimbursement after a business trip, he would always comment on what I ate. (Things like: “That’s all you had for lunch? You should eat more than that!”) I think he was well-intentioned and didn’t want me to feel like I had to skimp on the company dime, but it made me really uncomfortable. I felt like I had to constantly justify not being hungry in the mornings or just wanting a snack instead of a full meal while traveling.

I recently became a manager and am now approving expense reports. One of my direct reports was on a two-day trip and only expensed one meal. (It’s possible her hotel offered free breakfast.) I wanted to ask her if she had any other food expenses to submit, with the implication that she should feel comfortable charging the company for multiple meals a day, but I hesitated because of my past experience. I didn’t want to put her in a position where she had to awkwardly explain her eating habits.

What is the right balance here?

Two options, depending on your sense of what she would be the most comfortable with. One option is to tell her the story you shared here, and then say, “I never want to make anyone feel like that so please don’t explain anything to me — but I also want to make sure you know that you can submit for three meals a day if you eat them in the future!” Alternately, you could just send a message saying, “No need to respond to this, but I noticed you only submitted for one meal on the X trip and I want to make sure you know that you can submit for three meals a day on future business trips.”

3. Company is angry that I turned down a non-offer

After a year-long job search, I received an offer from Company B for a position in a specific country. Company B is a large multinational and, after making the offer, they realized they could not fulfill the offer in the location that had been agreed on. I withdrew my acceptance and said I would reconsider if a solution could be found. I had received another offer and risked losing it if I did not make a prompt decision. After a few days without a solution (or communication) from Company B, I accepted the other offer.

The hiring manager and the connection who had referred me were both angry and said that I should have waited for them to find a solution, like start work in my home country and then potentially move to the new country in future. I have attempted to maintain good relationships with them both but they have stopped all contact.

Did I do something wrong? Was there a way to manage this differently?

As additional background, Company B has ghosted me twice. Once was after six rounds of interviews (for one position) and the other was after being told I would receive an offer (for another position). I was not confident that Company B would find a solution and did not want to risk losing another offer after more than a year of job-searching.

You didn’t do anything wrong. They made an offer and then they changed key terms of it. After that, they offered you only a possibility that maybe they would be able to come up with a new offer that you’d accept. “We might be able to find you a job in another country, one that you may or may not agree to, and either way we have no firm timeline for resolving this” is not a reasonable thing to expect you to plan around, especially when you have another offer — a real offer — waiting on your response. That goes double since they’ve jerked you around the past.

Now, maybe on their end they knew this was highly likely to be solved in just a couple of days, but they didn’t share that with you if so, and either way you weren’t obligated to wait for them, particularly with the clock ticking on the other offer. The fact that they were angry about this makes their handling of it particularly ridiculous. Disappointment would be fine! But anger is misplaced.

4. Can my employer ask for my diagnosis when I’m seeking a medical accommodation?

I am having some health issues and am considering asking for an ADA accommodation. The accommodations coordinator sent this (boilerplate) response: “Please fill out this Medical Accommodation Request Form. After receiving the request form, we will work directly with leadership on occupational development to understand your job requirements. We will then send you your job description and a healthcare provider’s medical evaluation questionnaire for your provider to review and complete, along with an authorization for release of health information for the accommodations office to assess the request. We keep the medical information received confidential for review, as it is not shared with your supervisors. As part of the process, please understand that we may explore a range of possible accommodations under the essential functions and conditions of employment.”

The form itself says: “The purpose of this form is to assist the company in determining whether or to what extent a medical accommodation may be necessary for an employee to safely and effectively perform the essential functions of their job, or to access other benefits and privileges of employment, without creating an undue hardship for the company.” It then says, “Identify and describe the physical or mental disability that is the basis for your request for reasonable accommodation(s).”

This seems like too much. I don’t want to disclose my private medical information and the exact nature of my disability to my employer. Isn’t it enough to have a doctor attest that I have a disability and the requested accommodation is relevant to it?

Oddly, there’s not a ton of guidance from the EEOC about this. Employers may be able to insist on knowing the name of your specific diagnosis or impairment as part of determining whether you have a condition that’s covered under the ADA, although some states have laws that prohibit that. Even if your state doesn’t prohibit it, you can try just giving a general description of the condition and see if they’ll accept that (for example, “I have a condition that affects my vision”).

In addition, they can’t request your complete medical records (since that’s likely to contain info unrelated to your accommodation request), so make sure that the release they want you to sign limits the info that can be shared with them.

5. Should I consider an internal move to get away from my irritating manager?

My job involves designing and implementing programs within a large nonprofit. This is a new project, so we expect growing pains as we learn how to work with one another. The pace of my current job, workload, and colleagues are great; I have work-life balance, good pay, and am in an organization with great long-term prospects. The only problem is my manager, “Lucy.” On my first day, Lucy informed me that she never wanted her job, but was appointed by a senior manager. I find Lucy to be inflexible, a poor communicator, and not very creative or strategic in her thinking. We especially differ in communication style and work approach: I want to think about a question and reserve time for deep work, whereas my manager is a frenetic “yes-woman” who gets flustered if I ever respond by saying, “I need to think about that.” I often feel irritated with Lucy, and I suspect the feeling is mutual.

“Michelle” recently announced she will be leaving. Michelle, our grand-manager, and I consider it crucial for me to know what Michelle is doing, so that I can incorporate the policies she creates into my programs. Lucy, however, criticizes how much I “help” Michelle and other colleagues, reminding me that Michelle’s job is not my own. I feel as though Lucy wishes I would work with her frenzy, rather than consider questions like how the policies that colleagues design will be up to me to implement. I have tried every communication strategy I know of to work with Lucy’s style, but it remains the case that, while not an unkind person, she just isn’t a talented communicator, and (I think) is narrow in her thinking about the work.

Lucy and I met to talk about my objectives for the coming year, and she brought up Michelle’s pending departure. She asked if I would be interested in applying for Michelle’s job, or for a training-focused job that will be posted within the next year. These jobs are at the same pay grade as mine, and both would report directly to my current grand-manager (who I adore and get along with very well). I think I could be halfway competent at either role — but only halfway. I had not given it much thought, but now that my manager has brought it up, I am wondering about applying for one of these jobs, if only to get away from her. I also wonder if her bringing up the idea was a subtle suggestion. Do I apply for jobs I don’t think I am qualified for, in order to (potentially) work for a better manager? Or do I continue to work on the relationship with Lucy, and stay in my current position?

Can you imagine wanting either of those jobs if you believed you could learn to be good at them? If not, there’s no reason you need to pursue them just because Lucy mentioned them. But if you can imagine finding either or both of them appealing, why not do some more investigation? For example, you could talk to Michelle about what she thinks it takes to do the job well and learn more about the day-to-day; it’s possible you’ll realize that it wouldn’t be as challenging as you fear, or that it’s something you’d be able to master in six months. You could also talk to your grandboss since it sounds like you have a good rapport with her and she manages both of those roles; she probably has a useful vantage point about whether either of them could be a good match for you.

None of that commits you to applying, but given how frustrating you find working with Lucy while simultaneously loving the wider organization, it makes sense to at least explore it.

Mortification Week: the mustache party, the hat police, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 13 more mortifying stories to enjoy.

1. The mustache party

My partner and I were in our 20s and we had just moved across the country for my grad school program. He got a job at one of those hipster tech startups that had an office equipped with Nerf guns and beer taps. True to type, the company culture was all about ironic parties, and two months in, we were invited to an after-hours mustache party at his office.

This was in 2008, when hipster tech startups and Movember still seemed like novel amusements, and I’m a sucker for a good theme. I went all out — but not TOO all out – with a cute cocktail dress, a nice bushy stick-on mustache from the dollar store, an eye patch, and a pirate hook. My partner looked a bit doubtful, but I pointed out that the mustache made no sense without a pirate patch (“like, what’s the narrative?”), applied a kicky red lipstick, and prepared to network.

It … did not go as I had imagined. Remember this was still early 2000s tech: someone had stocked the party with what I can only guess were models hired to make it seem cooler. The path to the front door was lined two deep with very tall, very blond women wearing small black dresses. They did not have mostaches, or eye patches. They smoked their cigarettes and stared at us in dead silence as we walked the gauntlet to the bar. It was too late to turn back — too many people had seen our grand pirate entrance. All I could do was straighten my mustache and work my way through the party, shaking hook-hands with my poor partner’s coworkers as I went along.

My partner worked at that company for ten years and I never saw those tall blond girls again. He has also never again let me win an argument about dress code.

2. The hat

I worked for a school district that decided the hill they wanted to die on was hats. Religious headgear was allowed, and grudgingly the few students who were undergoing cancer treatments that made them lose their hair were permitted to wear a cap of some sort, but those exceptions were a small portion of the student population, and it seems no matter how styles change, teenagers are fervently attached to wearing some sort of hat. Personally, I don’t care about hats and I had to train myself to notice them after I was scolded for not enforcing the rule.

Then for the next 30 years, I was saying some variation of “Hats off!” on at least an hourly basis during the school day. This followed me into non-school settings, and once I was confronted with the shocked and irritated face of a stranger I had sternly told to remove his baseball cap in the public library.

3. The pothole

I was part of a team working late one night on a proposal and we decided to walk across the street to grab dinner before returning to finish the work. It was completely dark out and had rained all day, which is why when I tried to leap across a patch of wet grass to land on a pothole cover, I didn’t see that the pothole was actually NOT covered, but filled to the top with water. I went in feet-first all the way up to my waist. My coworkers looked in every direction but me as I somehow leaped out of the pothole (I have never shown that level of athleticism since) and spent the dinner trying to laugh it off in soaking wet shoes, tights and skirt.

4. The drinks

At the time, I’d worked for 10 years in a community center as a new manager on the member-facing programming team. Every year, there is a two-day regional conference where community centers from the tri-state area get together to share best practices, professional development, and a night out (usually a karaoke bar). This one year, I decided to start a diet the day of the conference, so I did my best to eat very cleanly and very little … then finished the evening by accidentally getting very, very drunk. Our CEO eventually escorted me back to my room where I proceeded to vomit all night long (much to the chagrin of my roommate/colleague).

I was still so drunk the next morning that one of my coworkers had to drive me in my own car from the hotel back to the conference location, where I was unable to keep my eyes open and ended up sleeping (missing half the conference) on an office couch under someone’s coat as a blanket. I was 37 years old at the time. My CEO was incredibly understanding about it, basically telling me to never let it happen again. (It hasn’t. I’m still at the same organization in a middle management role. I also never drank Fireball again.)

5. The presentation

I was on a call with the vendor, who was presenting, when he switched his screen so I could see another aspect of the product. Up pops a document titled “How to Use Your Rabbit Vibrator.” Cue frantic clicking on his side. (He claims it was left over from a previous client presentation.)

6. Not sun

I had an panel interview where one of the interviewers arrived with shockingly red skin all over. I remarked something like, “Wow! You got some sun! I hope you were having fun!” He muttered something like “not really,” and I responded with a “oh, yard work or something?” And I think … I don’t remember … but I think … I … might have … actually called him “Lobster Boy.”

I got the job, amazingly, and discovered a month or so in that his skin condition was the result of a painful ongoing medical treatment. I melted into a puddle under my desk.

7. The ice cream cone

The summer before I turned 17, I worked at McDonald’s to save money for a used car. I worked at the counter, but we did handle food and for some reason they didn’t make us wear gloves. (We were handling money and then serving fries and ice cream with those same bare hands!) One day, two women came in with kids and ordered ice cream. As I was making a cone, I got some ice cream on my hand and I LICKED IT OFF. While holding the ice cream cone. I went to give it to the woman and she said, “I saw you lick your hand. I’d like you to make me a new cone.”

Did I then profusely apologize and immediately make a replacement? Of course not! I stupidly said, “Oh, it’s okay, I only licked my hand, not the cone,” thinking that of course the problem must be that she thought I licked her food. She said, “Yes, I know, I’d still like you to make me a new one.” I did make her a new one and didn’t really give it a second thought until years later, when I realized what a horribly unsanitary thing it is to lick your bare hand while holding a customer’s food.

8. The wrong recipient

I once worked in an office with a secretary who couldn’t stop talking. One of those people who’d even narrate what she was doing if no one was around to listen to her. One day I had a difficult project to finish, my earplugs had gone missing, and Secretary had a captive audience in the form of a new hire she was “training.” I meant to use the interoffice IM to text, “I can’t focus with Secretary chattering on, so if you need me I’ll be in the conference room. God she drives me batty” to my team partner. Sent it right to Secretary.

9. The wrong word

I worked for many years in the customer service department for our local newspaper, and one of our duties was to make calls to customers starting or restarting their subscriptions to make sure there were no issues with delivery. So there I was, making my way through an hour of outbound calls, repeating my script over and over again: “Hi, it’s Scrooge calling from Newspaper to make sure you got your paper okay?”

It was going great until my last call of day, when I instead said: “Hi, it’s Scrooge calling from Newspaper to make sure you got your pooper okay?” This was almost 20 years ago and I still cringe when I think about it.

10. The voicemail

When I was in college, my best friend and I worked for the college’s foundation making cold calls for donations. The system used an autodialer and most people weren’t answering so we were chatting and having a playful argument while we worked. As one of my calls was ringing, she said something and I said, “You know what? Don’t even talk to me” and realized too late that the voicemail had picked up and I had just left that as a message for someone. I panicked, hung up, and called again leaving a normal voicemail.

11. The cocaine

When I was newer to a job as a salesperson, I was on the phone with a colleague. We had a company rule that we could not be on the phone while driving, so I pulled off into a parking lot to go over some updates with him on speakerphone. A man came up to my car, motioned to me to roll down my window, and while my colleague was on the speaker asked me if I “I wanted a bump.” I will admit, I am a bit naïve and had no idea what a bump was but, always the learner, I said in a very polite way, “I’m sorry, I don’t know what a bump is.” To which he replied, “Cocaine, would you like some cocaine?” In the most midwestern polite way possible, I said back to him, “Oh, no thank you, I am good” while my colleague was laughing loudly at me over the speakerphone.

12. The missing word

Back in the 90s, I did improv mystery dinner theater where we sat at guest tables. Wives loved it when we singled out their husband’s and did fake flirting in character. I was at a table with a nice extended family … and in character, flirted with the dad to make him my character’s love interest jealous. He made some comment, to which I replied, “Oh, I’m just using you, but I’m going to blow you off later.” Except … I somehow didn’t say the word “off.” It was a truly mortifying, record scratch moment and I eeked out, “Oh, wow. Um, that is not what I meant!!” The entire table burst out in laughter. It was not that kind of show!

13. The accidental grope

When I was a young salesman, I was selling a woman a phone from a display, I was gesturing at one of them and turned towards her, just as she turned towards me … and I perfectly cupped her breast.

my employee texts me late at night

A reader writes:

One of my employees texts me at 10:45 pm. I’m wondering how I can firmly but fairly lay down boundaries and let her know it’s not okay or respectful of my free time to message so late.

I answer this question — and three others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

  • Employees say “I love you”
  • Asking coworkers to stop commenting on my diet
  • Should I write employee evaluations in the third person?

Mortification Week: the lettuce hater, the stolen lunch, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 14 mortifying stories to kick off today.

1. The sweater

I flashed my coworkers during a video call. All men.

I was wearing a thick, flowy sort of sweater and sitting next to the fireplace with my work laptop facing me on an ottoman. The fire got a tad warm, so I grabbed the bottom hem of that sweater and fanned it up and out, as one does, which provided them a perfect – PERFECT – view of my entire torso. No bra (that sweater was thick! I thought it was safe!).

The whole scene unfolded in a half-second delay on my little video window. I saw it all. I saw what they saw. All three fannings. By that time, it was far too late. One man said, “WOAH.” Another made a “hehuh” sound. I scrambled out of frame and spent the rest of the time huddled on the floor, too mortified to even approach the keyboard to leave the meeting.

We’ve all (mostly) recovered and moved on from my full, authentic work self.

2. The insult

I loved Mad magazine growing up. They would list their contributors on the cover and end it with “the usual gang of idiots.” Fast forward to my first tech job out of college (early 90’s), and I responded to an email question about who was working on a ticket. I replied with “me, Bob, and the usual gang of idiots.” Let’s just say there weren’t any other Mad magazine readers in that group.

3. The terrible interview

I left grad school in the middle of the semester for health reasons and was also newly out as a trans man. I found a job teaching but needed work before the new semester started. It’s worth noting I was in a terrible headspace at the time.

I got an interview for a seasonal position at an upscale women’s business professional store. I got the time wrong and showed up ridiculously early, which already irritated the manager. I did well on most of the interview but was very flustered when asked to put together an outfit I would wear from the store. I showed up to the interview in a man’s suit but I was in a very awkward point in my transition where most people thought I was a poorly dressed butch lesbian. I panicked and threw together something hyper femme and then word vomited the whole saga of transitioning to the interviewer.

Then, when she told the hours and pay rate, I realized it would conflict with my more lucrative tutoring side gig, which I again proceeded to tell her (I still don’t know what robbed me of my mental filter) and then backed out of the interview altogether.

Reader, it gets worse. My partner gently chastised me about all this so I CALLED THE INTERVIEWER BACK and retracted my refusal of A POSITION THAT WAS NEVER OFFERED. To the surprise of absolutely no one, I never heard back and proceeded to get a seasonal job at another store in the same mall, where I told no one my pronouns and the staff debated my gender identity amongst each other all season without any clarification from me. I still shudder at the mere thought of those three months of my life.

4. The lettuce hater

At some point I put “Lettuce Hater” as my name on Zoom. It was a personal account. I forget why I ever did, an inside joke of some kind, but it was literally years ago. I was suddenly reminded when I used my personal account to attend an interview during Covid. “So, you hate lettuce?” was one of my interview questions.

We all laughed. I didn’t get the job, though I don’t know if it was my qualifications or my anti-lettuce stance.

5. The coloring page

I was working in a library, in a very wealthy town, and a particularly huffy resident came up to the desk. She loudly, obnoxiously went on a tirade at me and another librarian, detailing an incident that had happened a whole week before, in which her daughter didn’t get a coloring page because the desk had already closed when she came up to get one. That was literally this woman’s complaint: that a whole seven days ago, we closed the desk at closing time, and so her daughter couldn’t get a coloring page. This woman was screaming and finally said, “It was the WORST experience I’ve EVER had” before huffing angrily out of the library.

It became somewhat of an inside joke, that we all wished our WORST experience EVER was that we didn’t get a coloring page. The woman didn’t come to the library much after that, but about a month later, my coworker noticed her, turned to me and said (a bit louder than intended), “Well I’m about to have the WORST experience EVER,” only to turn back around and see that the woman was walking directly behind her. She definitely heard the comment, but just kept huffing to the exit. My coworker was mortified, but our manager, thankfully, was quite amused.

6. The fart

I farted in an interview and we just ignored it. I did get that job.

7. The good riddance

For the longest time, I thought “riddance” was derived from “ride” and would cheerfully say “good riddance” when wishing people a safe and pleasant ride home.

8. Tim Gunn

I once interviewed for a teaching position and one of the questions was essentially “tell us about a good teacher you had in the past and what you learned from them.” Again, this interview was *for a teaching position*, I absolutely should have been prepared for this kind of question, but every teacher I had ever had just completely flew out of my head. I had nothing. I talked about Tim Gunn on Project Runway. (Somewhat surprisingly I did get moved to the next round of interviews, although I did not get the job.)

9. The stolen lunch

I used to work in a department that had weekly events. For a young, broke person like myself, the best thing about the events was that there were always some snacks put out on a table in front of the room where they were held.

One day when I arrived for the event, I noticed the snacks were really paltry, but undaunted, I nudged behind the people who were standing in front of the table and started to rummage around anyway. Right as it dawned on me that something was terribly wrong, one of the women I’d squeezed past said, “What are you doing? That’s my lunch!” She seemed skeptical about my panicked explanation and just said, “Well, I guess you can have some if you really want…”

It turned out I’d missed the email cancelling the event that day.

10. The song

A few years ago, while working from home, I was playing phone tag with a longtime colleague who I’m friendly with, catching up about a case. I called her and left a voicemail, updating about the work related issue, and signed off with a cheery, “Thanks, talk to you soon!”

… and then I never hung up. I typed notes and emails for a bit and then, as I often find helps me focus at home, I started singing aloud. What did I sing this time? “I’ll Make A Man Out of You” from Mulan. My colleague was treated to the sounds of me singing, with verve, “Let’s get down to business! To defeat the Huns!”

I carried on for quite some time before I realized! I finally hung up several minutes later when she’d been treated to several minutes and the entirety of the song, including triumphant final note. I immediately messaged her, filled with embarrassment, and she thought it was one of the funniest things she’d ever heard. She saved the voicemail, but has had the good grace not to mention it again since!

11. The relief

It was one of those corporate town hall things and one of the speakers had just finished giving a very cohesive and articulate presentation. Immediately after she said “back to you, host!”, she immediately whipped off the blazer she was wearing over her t-shirt and let out a big “UGH MY GODDDDD, BLECHHH”. The host kindly reminded her that her video and sound were still on.

It’s fairly mellow, but that raw “I hate presentations” attitude was amazing.

12. The microphone

So for awhile I worked somewhere in the education branch of a local tourist attraction where on our radios everyone was referred to with their department first and then their name (Education Liz or Maintenance Tom or what have you). We had a youth volunteer named Mike (education Mike on the radio) that everyone loved; he was friendly, hard-working, competent, and one of our best volunteers.

We also had an area where we had to give presentations to visitors over the sound system. Our bosses were frustrated because the microphone for our dept was broken and they couldn’t get it fixed (all microphones were the headset type so you couldn’t just share with someone else). They finally determined that they could no longer nudge it to work with duct tape and prayer, and wanted us to know it was completely broken.

So we all show up for work one morning and are met with the horrifying note on our whiteboard in the sign-in area: “EDUCATION MIKE IS DEAD!” We were shocked and taken aback both by the idea of this wonderful teen having somehow died, and then our bosses sharing it in such a callous way. A few minutes later they strolled in cheerily to give us morning announcements, including about the mealy microphone situation, to a room full of glum and sad employees. Thankfully it was cleared up quickly, but this still makes me laugh.

13. The duck face

Whilst waiting in the interview room for the hiring manager to arrive for our chat, I decided NOW would be the perfect time to practice my duck face (I was young, I was stupid, I’m sorry) – and then the door opened. Instead of returning to my normal, everyday expression, I continued to talk with my lips exaggeratedly pursed throughout the whole interview. Looking and probably sounding like a loon. I didn’t get the job.

14. The amigurumi

I like to crochet amigurumi and other 3D items, the splashiest of which is a very large and highly detailed penis and testicles. When I say highly detailed, I mean, our friend the urologist was so impressed he showed photos of it to the other urology residents. This decorative item is usually on display on top of a cabinet. However, I moved it to the top of a bookshelf while dusting, forgetting that said bookshelf is in the background of my husband’s Zoom calls.

He spent half of a Monday morning all-staff meeting cheerfully answering questions (he’s a VP) before realizing what was sitting in the background. Most of his coworkers are fairly conservative evangelical Christians. He video muted in horror and removed the offending objet d’art, hoping no one had noticed.

Later that day, a coworker who had recently turned in two weeks notice – and thus had nothing to lose – DMed him a screenshot of his video feed with the decorative penis and testicles circled and annotated with “????” My husband tried to pass it off as a butternut squash. Luckily no one told the CEO, or if they did, he wrote it off as an inevitable consequence of employing secular Brooklynites.

I now make sure to replace all decorative objects in their proper homes while dusting.

retiring coworker took credit for our full product line, can I take off my shoes at work, and more

It’s five answers to five questions. Here we go…

1. Coworker’s retirement email took credit for our full product line

I received an email from a coworker who is retiring next month. The worker, let’s call him Carl, announced his upcoming retirement and then bragged for a long paragraph about his integral design accomplishments for an important product line. The email includes a smiling photo of Carl standing next to nine products, as though he was the program manager who was responsible for the team of engineers who developed the products for the world to use!

Carl is a draftsman, who followed directives from engineers. The program manager and the engineering team worked long and hard on each product design before meeting with drafts people for drafting implementation (blueprints, CAD, etc.). During weekly reviews, and sometimes more often, Carl reported to an assigned engineer and the two of them worked out any possible glitches or changes for design alterations that we other engineers made.

I believe in team work. Every job is important because every job has different functions when developing and manufacturing products. Working together, we all provided necessary input for each product. I can’t understand how or why Carl believes the product line is his. Worse, I can’t understand why he sent this self-applauding company-wide.

My engineering colleagues are privately laughing at Carl’s email, mostly because they never heard or saw such brazen nonsense. I have to say that it’s the oddest retirement email I ever got. Is sending pictures of your so-called accomplishments (or of your real accomplishments) a new thing? I find it icky, not to mention a morale buster for everyone else on the product team. How should we react publicly to Carl’s news? We aren’t motivated to give him a party because we aren’t going to enable his delusion. We don’t want to mock him, either, because, well, that’s not nice.

Eh, I think you and your coworkers are being a little mean-spirited about it! It doesn’t sound like Carl is trying to take credit for being the product manager; it sounds like he’s saying he’s proud of the projects he’s worked on, and here they are. You want employees to feel ownership and pride in the work they do, whether they’re the ones calling the shots for it or not. Was it a bit much in this context? Maybe! But I don’t think it warrants denying the guy a retirement party.

If I’m wrong and he explicitly took credit for things he didn’t do, that’s different. In that case, laugh away, or roll your eyes, or so forth. Although even then, I don’t think it rises to the level of “no retirement party for you” (unless Carl has generally been a jerk to work with; if he has, feel free not to put any special effort toward celebrating him).

2. Can I take my shoes off behind the counter?

I work at a gas station (overnight shifts 6pm – 6am). During my shift I’m usually behind the counter. During slow nights, I’m sitting at the work computer on my phone between customers. It’s a casual setting and the manager is pretty chill, but I’m curious … being behind the counter so often, can I take off my shoes for a bit during my shift? I usually put them on if I’m going anywhere other than behind the counter, but would it be wrong to let the dogs breathe for a few minutes or till a customer arrives?

The more practical question is whether anyone would know. If no one but you will know, that’s between you and your feet. Just make sure there’s nothing you could step on, for safety/comfort reasons.

But if anyone might see, keep your shoes on; a barefoot attendant isn’t usually the look businesses are going for. (For that reason, “usually” putting your shoes on if you come out from behind the counter really should be “always.”)

3. My coworker won’t help in our shared job

I work in security in a large hospital (we print the ID badges for numerous contractors to have access throughout the hospital), and I work in an open office environment. I’ve worked there almost two years now, and really like my job.

People approach our long desk where my coworkers and I sit, facing the public. There are three of us who do the same job, and we are all cross-trained to do everything that’s needed to get these people badged. That being said, two of us carry the brunt of the work. The third person, Martha, has a serious problem with playing on her cell phone ALL THE TIME. When people approach the desk, they approach Martha’s seat first. She doesn’t acknowledge their presence most of the time, because she is so engrossed in her cell phone, leading to me or the other coworker greeting and helping the person almost every time. The phone rings, and she can’t/won’t answer it, because she is either on her cell phone or talking to her daughter or husband on her business phone.

She always asks why I haven’t asked her to help with anything instead of doing it myself. I don’t feel like it’s my job to delegate work; we are equals in position and she knows what needs to be done. I don’t like confrontation, so I don’t say anything most of the time, leading to resentment because I am literally doing everything. I have said things in the past, yet here we are again. I don’t feel like it’s my place to keep saying things. My boss has a lot of health problems so is hardly ever present to be able to address the issue. I don’t know what to do, as I am running extremely short on patience with this problem. I don’t want to scream and make a scene, but I am done playing these games with her. I need help!

Martha sucks here, but you’re also writing off the only things that will help. Talk to her! I know you said you’ve tried that in the past, but I’m curious how direct you’ve been. Ideally, the next time it’s happening, you’d say, “Could you please not be on your phone when customers come up? When you are, Jane and I end up doing more than our share of the work, because you’re not acknowledging customers when they approach.” You’ll probably need to say this more than once, but that’s not confrontational or out of line; it’s a normal conversation to have about how workload is distributed. It’s not about assigning work to her; it’s saying, “I am doing more than my fair share and I need your help.”

And if you’re at the point of worrying you’re going to scream at her, it’s far kinder to have a calm conversation with her first.

Assuming this doesn’t solve it, though, then you do need to talk to your boss. You say she’s not there much, but the next time she is there, ask to meet in private, explain the problem, and say you’ve tried speaking to Martha about it directly but it’s continuing to happen. (That’s the other advantage of talking to Martha directly first: when you escalate it to your boss, you want to be able to say you’ve tried that.)

4. How to ask a coworker to stop watching me work

The least favorite part of my job is being shadowed. I absolutely hate having people following me around staring at me, and this summer it has been constant, and with multiple people. At one point I had so many people silently watching me working, I came closer than I ever have to walking out on my job. It’s almost over, thank god, interns and assistants have been gotten rid of and/or are going back to school.

However, we have a new receptionist who likes to come back and watch the “fun” procedures, standing around and getting in my way while I’m trying to work. It’s not “fun” for me, it’s my job, and I’m trying to do 100 things at the same time. I’ll admit I don’t particularly like this person and I’m a bit … on edge, due to the near constant aggravation of the last couple of months. I don’t want to be an ogre about it, but her job is at her desk doing her job, not watching me do mine.

Our manager has been missing in action at work lately due to personal stuff, so there’s no use trying to talk to her. Is there a way to nicely ask this person to go do her job and let me do mine? The best I can come up with is some version of, “Hey, I really don’t like being watched while I work, would you mind?” but I’m afraid it will come out through clenched teeth.

That’s actually fine to say, as long as you say it in a reasonably warm tone and not through clenched teeth. Alternately: “I find it distracting to be watched while I work and I am pretty burnt out on being shadowed the last couple months.” Tone is the big thing here — make sure it’s conveying “I like you, just not this specific activity.”

She may very well think you don’t mind being watched, since she’s seen so many other people shadowing you. Let her know you prefer she not.

But also: why have so many people been shadowing you? Is it truly necessary for their training, or is it more optional? Given that you’ve almost been at the point of walking out over it, is there any room to cut back on how much of it falls to you? If I were your manager, I’d want to know if something was happening that had you this on edge.

5. My employee passed their PIP — now what?

I have had an employee, Alex, on a PIP and for once it has done exactly what I hoped: improved performance! I’ve never had that happen before (I’ve done two, and one employee quit and I fired the other). I’m delighted that Alex accomplished what we set out in the PIP; maybe it was the wake-up call they needed.

So, what comes next, when a PIP works? How do you ease back on the PIP-related pressure of Succeed NOW, while also not risking a PIP-slack-PIP cycle? I feel like if we get to the final action date and I tell Alex, “Hey, you’ve done great doing what I asked; if you fail to keep doing that, I’m just going to fire you instead of going through this whole PIP again,” it would be the same as having a perpetual PIP. It doesn’t give Alex a chance to keep doing the job correctly now that they’ve really learned how; it’s just a sword hanging over their head all the time and that feels like a terrible way to work.

What is an effective strategy for after the PIP, when it’s not letting them go?

Ideally when you’re first writing the PIP, you include language like, “If you fulfill the requirements laid out here, you will no longer be on a formal improvement plan but will need to maintain that level of performance over time.” Or, “I need you to demonstrate this improvement in the next X weeks, and then sustain it going forward.”

If you didn’t do that, or in addition to it now, when you’re having the “you passed the PIP!” conversation, you can say, “You’ve done a great job doing XYZ. We do need to see this level of performance sustained over the long-run, and if the problems recur, we would not go through this process all over again. But based on how well you’ve done the last X weeks, I’m confident that you can do that.”

Mortification Week: the hickeys, the rogue zipper, and other stories to cringe over

It’s Mortification Week at Ask a Manager and all week long we’ll be revisiting ways we’ve mortified ourselves at work. Here are 15 more mortifying stories to enjoy.

1. The zipper

Last year I had to give a very important presentation in front of very important customers, part of a week-long roadshow. I had packed several dresses and one suit. Unfortunately, I hadn’t worn this particular suit for a while, and I didn’t think to try it on before the trip. I did remember there was some reason I hadn’t worn the suit lately, but I saw there was a missing button on the pants and figured that was it. I safety pinned it together and called it good.

Cut to the meeting. We arrive early. The customers aren’t here yet. It’s a small room, with a large table taking up most of the space, regular rolling office-type chairs at the table itself, and a number of smaller non-rolling chairs around the edge. My boss and another coworker are standing and talking. I’ve been on my feet the entire week and am in general exhausted, so I sit down in one of the rolling office chairs. The back immediately tilts ALL the way back. The safety pin holds just fine – but I hear the telltale sound of my zipper sliding down. Instant mortification, of course, but my coworkers don’t seem to have noticed, so I sit up, use the edge of the table to hide what was going on, and quietly zip it back up.

All good? Not so much. There’s clearly something wrong with the zipper, because almost immediately I feel it start to slide down again. Maybe it’s the way I’m sitting in this chair? I can’t get it to stop tilting back. I stand up, turn around, zip my zipper up again, and hide this by swapping the offending rolling chair for one of the non-rolling chairs at the edge of the room. I’m holding back hysterical laughter at this point. My coworker is throwing me weird looks– she knows something is going on, but not what. She doesn’t say anything, though, first because she’s a great coworker, and also because the customers are starting to filter in.

Standing up seems to have helped, maybe something about the angle – the zipper is holding fine. I greet the customers, shake hands and introduce myself, and then sit down to start the presentation. The non-rolling chair is better, I can sit up straighter. Still fine, still fine, still fine … and then two minutes in, the zipper starts sliding down again, tooth by tooth.

There’s nothing I can do at this point. I shift closer to the table, discreetly tug my shirt down over my pants, and give the rest of the presentation with my zipper completely down.

(No one noticed. I cried hysterical tears of laughter in the bathroom afterwards.)

2. The Star Trek episode

At the orientation during my very first grown-up job, a gentleman came in and gave a presentation about short-term disability benefits and supplemental retirement accounts. I personally found this topic boring, so I took out my laptop and started WATCHING AN EPISODE OF STAR TREK IN FRONT OF EVERYONE. I wasn’t in the corner or anything, I was at a round table in the very center of the room and did absolutely nothing to hide what I was doing. Worse yet, when my boss came up afterwards and suggested I not do that in the future, I was quite put out. After all, I had the sound off and subtitles on! I wasn’t bothering anyone!
Needless to say, the autism diagnosis a few years later was a surprise to exactly no one.

3. The hickeys

The summer I was 19, I had both my first internship and my first girlfriend. I’m not sure how to word this politely, but my girlfriend and I were having a lot of fun, to the point where I would regularly show up with hickeys on and around my neck. Apparently it was bad enough that my supervisor (the managing editor), felt the need to send an email a few days before I was interviewing a prominent local figure to remind me that hickeys are not considered office appropriate, and to please wear a scarf, especially when meeting with important people.

4. The glass door

I once casually jogged into a clear glass door trying to join a board meeting in progress.

5. The prayer group

For the purposes of this story, I’ll be Jo. When I was in college, I got an office job on campus. They day before my first day, I got a message from my manager, Bill, saying,“I’ve been called into a meeting tomorrow morning. Meet my assistant Anne in the lobby at 9. She’ll give you a tour and get you settled, I’ll be back at 10.”

The next morning, I’m in the lobby at ten to nine and a woman approaches me and says, “Jo?” I nod and say, “Anne?” She says yes, we start chatting, and she gives me a tour. It’s a weird tour, nothing is really relevant to my job, but I figure she’s been told to occupy me until Bill gets there.

Anne takes me into a conference room and I meet about 20 other people, all very friendly and welcoming. They invite me to take a seat, and then they begin to pray. I’m confused, but it’s not like I can ask what’s happening. Then the guy two seats down from me says, “I’ll kick us off this week” and begins a personal prayer. Everyone is nodding and saying, “Amen.”

Then the woman next to me starts. Oh no, it’s a circle and I’m next. I’ve never set foot in a church and couldn’t string together a fake prayer if my job depended on it. When it’s my turn, I blurt out, “I don’t know how to do this!” but everyone is so encouraging so I mumble something about keeping my loved ones safe and everyone nods and claps.

It takes a while for everyone to have a turn and it’s almost 10:30 by the time we’re finished. I ask Anne if we should go find Bill. “Who?” she says. “Bill, my manager.” “What manager?” I ask her surname and I realize I have the wrong Anne!

I excuse myself and rush through the building until I find the correct Anne, who is unimpressed that she waited in the lobby for me for 20 minutes and I’m rushing in 90 minutes late. She gets Bill, who is equally unimpressed as I try to explain that my parents gave me the most common girls name of the 80s so I accidentally joined a prayer group instead of coming to work.

For the year I worked there after that, I occasionally ran into members of the prayer group who often invited me back, and it made me want to crawl into a hole and disappear every time.

6. The photos

I was helping an elderly man with his iPhone, and one of the troubleshooting steps involved getting him to sign into his Apple account. He remembered nothing about that account — his daughter wrote down info for him at his notebook at home, he remembered none of it. Since it was the end of the day and I wanted to go home, it was faster to login with my burner account than it was to try and reset his account. He promised me he’d log in to his account at home, we fixed the issue, I figured that was everything.

Two days later, I find out from my coworker he was back the next day because he had a ton of photos on his phone he didn’t remember taking, and he just needed them gone. I didn’t sign out of my burner, and at some point his phone synced from the cloud. My burner had around 20-30 friend group photos … as well as 500+ male nudity photos I’d saved. All of them were downloaded onto this poor man’s phone.

If he had complained about what KIND of photos had appeared, I would have been fired in a heartbeat. It was a stressful few weeks, waiting for a possible customer survey that could end my career.

7. The nap room

I was in my first year of teaching and was being shown around by the custodian during the week of in-service before school started. He and I immediately got along and could recognize the smartass in each other. He was sure to show me that I had a TV that got full cable and that The Price is Right was coming on soon. In response, I had intended to say, “Hey, I’m gonna be in here taking a nap. Whatever you do, do not come in here” as a sort of way to say, “Yeah, I’m gonna hunker down and watch TV while I should be working.”

Readers, instead, I told this 60-year-old man I had just met, “Hey I’m going to go to sleep. Do what you gotta do, but don’t come inside me.”

8. The lack of motivation

In college (late 90s), I interviewed with almost 30 companies during my senior year, trying to land a job offer. In one, the interviewer asked me, “What motivates you?” and my mind. went. blank. Utterly blank. I responded, “I can’t think of anything.” The interview ended shortly after that, and I did not get an offer from that company.

9. The condolences

A few months after I started my last job, my husband’s grandmother passed away. I took bereavement leave and travelled for the funeral, and the CFO sent flowers. Shortly after, my husband met me at work. This would be his first time meeting everyone. I introduced him to the CFO and the following conversation ensued:

CFO: You’re her husband?
Husband: Yes I am.
CFO: My condolences.
Me: (jaw drop)

I mean, I knew what he meant, but still… at least we got a good laugh out of that!

10. The bubble baths

I was in my early twenties, interviewing with a middle-aged man. He asked me how I dealt with stress. I said I like to take bubble baths. I even talked about adding “lots and lots of bubbles.” I did not get the job. I still cringe thinking about it.

11. The self-talk

On the way to the interview, I encountered two accidents that tied up traffic badly so I just barely skated in before the interview time despite having left my house plenty early. I asked to use the restroom before we got started, and when I was looking in the mirror I noticed that a huge zit had appeared on my nose. I said to my reflection, “Nobody’s going to hire you looking that, too old, gray hair, an enormous zit, and overweight. You should just turn around and go home now.”

I’d been looking for three months after having been laid off and was feeling very defeated in the moment.

At that point, the recruiter popped out of a stall and, to her credit, acted as though she hadn’t heard all that. I was mortified.

Fortunately, I wowed the hiring manager and got the job. But, lordy, I cringed every time I saw her in the hall for the first six months I was there.

12. The ingenuity

In an interview I said I admired the ingenuity of a guy that had gotten fired from my previous employer for embezzling money. Srsly???

13. The phlebotomist

I once applied for a job where it could reasonably be assumed that you would need phlebotomy experience. The ad did not explicitly say that, though, and I blithely waltzed into the job interview with zero idea they thought I should be able to draw blood. And me, being young, dumb, and desperate for a job, offered to draw blood from my interviewer to prove that I could (I could not). Mercifully, she didn’t take me up on that offer.

That moment still haunts me, 10+ years later. What the $#%! was I thinking?!?

14. The spooky question

I have horrible social anxiety, like, constantly thinking that everyone secretly hates me or is judging me. So, when I first started out in the working world, I had trouble coming up with small talk to bond with my coworkers. This was a very creative office, and I didn’t want to ask the same boring old questions, and it was near Halloween, so I decided to ask the ~spooky~ question of “Have you ever seen a ghost?” to one of my coworkers … except I panicked. HARD. I’m talking thoughts going 300 mph while I’m in the middle of the sentence. So, instead of asking “Have you ever seen a ghost,” I went (internally), “Oh gosh, did I already ask this the other day? What if she thinks it’s a weird question? It is kind of a weird question, isn’t it? I should ask something else, but I’m already halfway through this sentence. What can I replace ghost with? Ghosts are dead… dead people… zombies… zombies died… zombies are people who died – uh-”

And then, as casually as I had started the sentence, asked this poor, unsuspecting coworker… “Have you ever seen someone die?”

Cue a completely warranted incredulous reaction and a lifetime of cringing to myself. Thankfully I no longer work there or live near her.

15. The group interview

This was long ago, but as a teenager I participated in a group interview at a trendy clothing store. At the end of the interview, we were told to go out on the floor, pick out an outfit, and try to sell it to the manager interviewing us. The manager emphasized we should do this task quickly. Looking back, that was probably to limit disruption in the store. But I saw it as a speed race. I flew out the door of the back room and ran through the racks, grabbing clothes and attempting to slow down my competition. I left stacks of clothes a mess and tried to block access to racks. At one point I even muscled an actual customer out of my way. After what I was sure was a record-setting amount of time, I breathlessly presented my outfit, explaining that if the clothes were ugly (I specifically remember using the word “ugly”) I could get them different clothes before anyone else had even come back with their first ones. The manager was horrified and I was informed I would NOT be getting that job. Looking back, I have no idea what got into me and I feel terrible for making even more work for the people who had to clean up after my spree!

summer internship season is upon us

With summer internship season in full swing, your workplace may be experiencing an influx of young people who don’t quite know how work works yet.

This is often delightful! Interns can bring new ideas, fresh energy, and an ability to explain what brat summer is.

But part of hosting interns is accepting that they often don’t know workplace norms yet; after all, part of the point of an internship is to learn how offices operate. Unfortunately for their colleagues — or fortunately, depending on your perspective — that learning process can range from mundane to comical to downright bizarre.

At Slate today, I wrote about the funny things interns sometimes do. You can read it here.

Mortification Week: the unexpected video call, the brain freeze, and other stories to cringe over

Welcome to Mortification Week, where we’ll be talking all week about how we’ve mortified ourselves at work.

To start us off, here are 15 stories people have shared here (or submitted via email) about work moments they now cringe over.

1. The unexpected video call

During the pandemic, when we were all just learning how to really work from home, I, a woman, had logged on earlier than usual to check something, got distracted finishing up my usual morning routine, and, therefore, was in nothing but pants and my underthings when my boss, an executive for my company and lovely man with a good sense of humor, video called me unexpectedly.

Panicking because I’d forgotten I was logged in and not wanting him to think I was ignoring him because I’m his executive assistant, I answered thinking I’d be fine because the camera on my laptop was covered. My friends, I was NOT fine. Apparently, my very thoughtful spouse had connected our external camera up without telling me, so the camera turned on upon my answering, and I immediately realized the issue.

Terror filled and continuing to panic, I literally hit the floor like someone had yelled out for a disaster drill. I hit the floor so hard that it shook my desk, causing my camera to tilt and, essentially, follow my line of descent into mortification. I crawled under my desk to the sound of my boss laughing so hard I think he may have been crying, reached up blindly and somehow managed to end the call.

After dressing, pulling myself and what was left of my dignity together, I called him back. He answered by covering his eyes with one hand and asking first if everyone was decent.

We never spoke of the incident again, but he also pings me now before he calls me. Bless, I think I traumatized us both.

2. The wrong detail

Years ago, I had a new employee in his first couple of weeks. During a training session, he apologized about asking so many questions and being “anal-retentive” about the information. What I intended to say was, “That’s okay; we love detail-oriented people!” What I actually said was, “That’s okay; I love anal!” Cue awkward laughter and me wanting to disappear into the carpet.

3. The smooth move

When I was new (like first week) to my current job, we had a leadership meeting in the boss’ conference room. My office was just down the hall, and I wanted to get there a little early, being new and all. I didn’t know too many people yet, and as I approached the door I could hear voices, so I walk in, super-confident, my boss is sitting in his seat and one of my colleagues is sitting to his right, so I go and sit to his left and say hello to them both, introducing myself to my colleague. They both stare at me in shock for a moment, until my boss finally says, “I’m sorry (my name), I’m in an interview right now. I’ll call you back in when I’m done.” I go, “Oh, of course. Good luck!” and breeze away like the queen of England but was DYING inside.

4. The road rage

I was relatively new, on a call with a bunch of colleagues, including my even-newer boss. Someone did some driving shenanigan in front of me that I did not appreciate and I yelled something like, “Nice fucking move, asshole!” and immediately realized I was not muted like I thought I was. I froze, panicked, and immediately hung up, thereby probably calling attention to the fact that it was me yelling. No one ever mentioned it, but I am still haunted.

5. The request

Not me but a colleague many years ago was writing to IT to request a better processor in the laptop they were getting specced out. Unfortunately autocorrect changed “Is there a reason I can’t have a Pentium?” to “Is there a reason I can’t have a penis?” Yes, they said, there is a reason.

6. The migraine

My employee was out with a headache one day and I sent a message to our group about that. Just after clicking send I saw that I had written “(Person) is home in bed with a migrant.”

7. The bird

I worked a job where phone duties were a part of my responsibilities, so I could only take lunch from 12-1 when we had an answering service take over. I also needed my lunch break to go home and take care of my animals (a dog and a cockatiel), and I was pet-sitting a relative’s dog.

One day there was a call that ended going long, so it was 12:20 before I was able to get off the phone. I raced to the car and drove home. It was about a 10-minute commute. I let the dogs outside to play and have a potty break. My little bird loved nothing more than sitting in my hair (it was normally styled in a high bun) while I did things around the house, so I got my bird out of her cage and put her on my bun. Then I had 20 minutes to make myself a sandwich, pay some bills, feed the dogs, and put the dishes in the dishwasher. Having finished all those things, I got in the car, and quickly drove back to work.

Just as I got back into the office, sat down in my chair, and started to put on my phone headset, two little eyes peer down into mine and I realize that I have walked into the office WITH A BIRD ON MY HEAD. In my lunchtime rush and extra animal responsibilities, I totally forgot to put my bird back in her cage. As I gasp and say “oh no” out loud, everyone in the cubicle farm also turns to look at me. Not sure what they were expecting to see, but it was not someone with a bird on their head.

8. The skirt

About 20 years ago, I was PR director for a big writing conference. That year our theme was poetry, and we invited the Poet Laureate, among other eminences. After the big poetry panel (to a packed house of about 200 people plus more in the hallway eavesdropping) I went up to the front of the room where the famous poets were all sitting to thank them. Took my time, shook all the hands, turned around to leave and realized that my skirt, which was short and made of stiff cotton, had flipped up at the waist and I had just mooned the most important poets in North America. And the entire room of 200. I was wearing a hot pink thong, too.

9. The bare feet

When I was in college, I did some part-time temping. One assignment was as receptionist/phone answerer at the tiny office of the warehouse of a beer importer/distributor. The owner really liked me and tried to give me beer every week and handbags occasionally (I assumed he also imported those). Being the unworldly (aka, dumbass)) student I was, when I injured my foot and couldn’t get it into a shoe, rather than … I don’t know, maybe wearing a shoe on one foot and a slipper on the other … I decided I should go to work barefoot. My boss had a client visitor that day, and they both clearly thought it was very strange that I had no shoes on, even after I explained why (I don’t know how I could have thought that was OK!). This was a Friday, and over the weekend, I got a message from the temp agency that my assignment at the beer distributor was over. What a surprise…

10. The interview question

I was conducting a face-to-face interview with a candidate for a job working as an aide to a woman who was partially sighted and had a guide dog living with her.

In this context, I intended to ask the candidate, “Are you a dog lover?” Except … for some deep unknown twisted Freudian reason what came out of my mouth was, “Are you a good lover?”

Cue blushing, stuttering, explanations that almost made it worse. Not sure which of us ended up more embarrassed.

11. The shoplifting

This is making me remember the time that I interviewed for a retail position when I was like 17. The interviewer asked me what I would do in the event of discovering a shoplifter. I proceeded to ramble about how everyone makes mistakes, how I would talk to the person that I saw stealing and ask them about why they were doing this, and the cherry on the disaster sundae was saying, “Not everyone who steals is bad, I have several friends who have shoplifted before!”

I’m full-body cringing just typing that out.

Quite clearly, I didn’t get the job.

12. The pizza thief

I used to work at a place that had more volunteers than employees, so parts of the building were open to the public. One day a coworker’s lunch was stolen from the kitchen, and it was some kind of specialty pizza that she was really craving. When she realized it was stolen, she was furious and asked the building supervisor to look at the security cameras. He agreed and then word went around the office at lightning speed that someone was about to get busted, so we all gathered around his computer to watch the footage.

At first we saw multiple volunteers in the kitchen. We all recognized all of them because they’re regulars. Then one by one they left until one guy remained, and at this point I started getting nervous because I knew the guy veeerrrrry well. But I thought surely he would never steal food. No way. He disappeared from the camera lens for a few minutes and I thought, oh thank god it wasn’t him. But then he juuuuuuust leaned back into the frame for a few seconds – just enough that you could clearly see him stuffing his face with a piece of pizza. And I wanted the floor to swallow me whole, because the culprit was MY DAD.

I just stood there in shock while all the other employees around me busted out laughing (except the pizza victim; she was still pissed). I took a lot of ribbing over this. The building supervisor took a screenshot of my dad’s face stuffed with pizza and people made all kinds of work-related memes with it. It was hilarious/mortifying. I’ve never had the courage to bring it up to my dad though. One day I will… Pizza victim confronted him though. I didn’t have to witness that, thankfully.

13. The intoxication

I was right out of college and interviewing for management consulting positions. They tend to have many interviews and I was talking to a few companies, so I was doing quite a few of them, and probably not giving the process the attention it deserved. Anyway. One night I went out with friends, and the night got a bit out of control … Woke up the next morning still very drunk, went to my interview and did a TERRIBLE job. Surprise, surprise, I didn’t get the job. The interviewer said I wasn’t “structured” enough and that it was “hard to follow my train of thoughts.” Ahem.

14. The brain freeze

I was interviewing for network engineer positions. Ya know, “making the internet work” sort of stuff. One interview, after a few general questions, they handed me markers, gestured to the gigantic whiteboard that took up one entire wall floor-to-ceiling and 20 feet long, and said, “Draw the Internet – use the entire board.” My brain FROZE. I had been a network engineer for 10 years at this point, I knew exactly how the internet worked – but my brain just stopped functioning and I had no ideas ready on how to translate my knowledge into a drawing the size of a billboard.

After a few very awkward moments of silence, I drew a cloud and wrote “I” in it, and sat down.

No one said anything. I said, “I guess we’re done!” and walked out.

15. The mute

I interviewed under the STAR format and was woefully unprepared for it. After the first question, I sat there in silence. The three interviewers returned the silence. After a full minute someone said, “I believe she’s on mute.” I piped up, “Nope!” and the silence resumed.

boss won’t stop complaining about my maternity leave, team doesn’t read email, and more

It’s five answers to five questions. Here we go…

1. My boss won’t stop complaining about my maternity leave

I’m four months pregnant and I had to (chose to) tell my boss when I was eight weeks due to my nausea and sickness. When I told him, his first reaction was, “How much maternity leave are you taking?” I replied, “All of it.” We get FMLA 12 weeks — nothing special.

Since that point, at least once a week/once every other week, he talks in front of others about how we’re going to have to handle my “situation,” to which I say, “It’s only 12 weeks and it’s a standard leave.” He most often rebuts, “It’s a very important 12 weeks for us.” Obviously I’m going to set up my team for success and do everything I can to make sure people have what they need.

But at this point, the constant put down about how I’m leaving for 12 weeks and that will leave the team in a lurch is really getting to me. What do I do about it?

Are you comfortable talking to HR and letting them know that your boss is constantly complaining about your upcoming maternity leave and making you worry you’re going to be professionally penalized for taking it? This doesn’t sound quite bad enough to count as pregnant harrassment, but competent HR still usually prefers that employees not be hassled for taking legally protected leave.

Alternately, an option is to address it with your boss directly: “Do you want to have a conversation about plans for my leave? I’m taking a pretty standard amount of leave, but you’ve sounded so concerned that I’m wondering if there’s something I’m missing.” If he repeats that it’s a very important time for your team, then say, “Is there something you want me to do differently? Obviously I can’t change the timing of the leave, so is there something else you’re looking for?” At some point in that conversation, you might also want to say, “I’d appreciate it if you’d treat this like any other medically necessary leave that’s protected by law.”

2. Communicating with a team that doesn’t read email

I am one of several managers in my building and I manage a team of about a dozen people who all have different schedules, with two people manning the floor at once. They all overlap with me at some point, at different times, throughout the week. All the jobs are part-time and most people have a second job. Because I can’t get everyone into the same room together to have regular meetings, I’ve been trying to use email to communicate. But people don’t read their email, or they skim and forget, because when I ask to make a change it just … doesn’t get made. As an example, I recently sent an email asking everyone to please put out X in the morning and bring it in at night, and it hasn’t been moving.

These are work email addresses, and the staff in question are stationed at computers at service desks; the bulk of their job is helping customers, but there’s downtime that could be spent checking email.

Higher management and I have repeated “can you PLEASE read your email” ad nauseam, and for really important issues have started sending out emails with PLEASE REPLY in the title, insisting that everyone reply with some detail from the email. Nothing has helped and I’m at a point where I feel like I need to accept that email is not going to work here as a way to communicate.

But what will? I can talk to everyone individually about every tiny issue that comes up, but it would be prohibitively hard to remember to do that, and to remember who I’ve already talked to, every time a shift change happens all week, and then it would also take much longer to get information out. I could print out reminders and leave them on counters, but 1) those would also get ignored and 2) there isn’t a lot of counter space. Maybe you have another creative idea?

Since these emails sound mostly like one-way announcements that they just need to read and be aware of (as opposed to something with back-and-forth), you need an announcement binder. Print out announcements, put them in the binder, and ask people to initial them once they’ve read them. Hell, have a standard list of everyone’s names that get pasted onto the bottom of each announcement so that it’s easy to see who’s initialed it and who hasn’t. And then make checking the announcement binder a requirement at the start of every shift.

If they don’t have jobs that use email a lot (and it sounds like they don’t?), it’s easy for people to not even think to check for messages. You’ll probably haven an easier time making “check the announcement binder at the start of every shift” a routine part of people’s work. That said, there will be a learning curve! You should expect to have to remind people a lot at first, you should stick a “check the announcement binder!” sign at the service desks, and you should make a point of quickly following up with people who haven’t initialed things. If you’re diligent about that, it should stick in time. (And as new people are hired, make that part of how they’re trained from the start. It’s easier when it’s part of people’s routine from the beginning.)

To be clear, if these were email-heavy jobs, this wouldn’t be a reasonable solution; in some jobs people just have to be responsive to emails, period. But I think the problem you’re running into here is that email isn’t a central part of their work.

3. People keep commenting on my rosacea

I have rosacea, and my face is red most of the time. I am currently exploring treatments with a dermatologist. The cream I’m using makes it so I can’t really wear foundation to cover it. On an almost daily basis, someone I work with makes a comment about it. I get asked if I’ve been out in the sun or they just comment on how red I am. What would be a way to politely tell them it’s a medical condition and to stop commenting? I feel unattractive and embarrassed when people point it out so often.

“It’s rosacea.”
“It’s rosacea, you don’t need to let me know.”
“That’s just my skin.”
“Yes.”

Most people will understand the subtext is “stop commenting.” But if anyone continues: “It’s a medical condition and I’d rather not get into it.”

4. Telling a rejected candidate I wish they had been hired

I’m a consultant working part-time for a global nonprofit with a very small staff (three in total). As the workload is increasing and I can’t do more than part-time, we just made an offer to a more junior person who will take on part of my workload so I can focus on specific projects. I think they were the weakest candidate by far and I supported another candidate. I was overruled by the two other members of the hiring committee, both more senior than me but with no direct experience in my field. We’re very transparent as a team; I know their reasons for choosing that person and they know I strongly disagree.

Anyway, I know this battle is lost so I’ll obviously make the new hire feel welcome and I’ll work with them as well as possible. However, I’m really disappointed for my favorite candidate who ticked all the boxes – experience, technical skills, soft skills, background, work culture, you name it.

I know I can’t email them to say, “Hey, I’m so sorry, you should have gotten the job because you were the best.” But is there a professional way to let them know, directly or indirectly, that they’re awesome and that I wish they had been hired? The standard rejection emails have been sent and they replied very courteously and professionally. I’ve been on the receiving end of rejection emails as many of us have and I know how disheartening it can be when you know you were a good candidate.

You definitely shouldn’t imply they were the best and should have been hired (that could cause problems for your organization, as well as just being out of sync with the kind of united front you’re generally expect to put on once a decision is made). But you could say something like, “I wanted to contact you personally to let you know how much I enjoyed talking with you and how impressed I was by (details).” You can include specifics about why you thought they were great, as long as you do it without comparing them to the person who was ultimately hired. And you could conclude by saying you’d love to stay in touch and hope there might be opportunities to work together in the future. (I’m slightly torn on that last part because I don’t want to raise false hopes that your org might hire them in the future, given how small it is, but you could finesse the wording to whatever makes sense.)

5. Deescalation techniques for poll workers

After hearing about the nationwide poll worker shortage, I volunteered as a poll worker for the spring presidential primary and will be working again for a state level primary next month and then the November election. I just attended a more in-depth training, which had very specific instructions for how to handle ballots when various issues arise. The early voting process was brand new in the spring and is more convoluted compared to the traditional election day process (mostly boils down to early voting requiring a voter to be marked off in a physical binder along with a digital check-in) so the majority of the training was spent making sure everyone was clear on what to do. The town registrar emphasized how important it was to get every process right because tensions are expected to be high in November. However, there was no advice or real discussion on de-escalation when a voter gets angry with a poll worker, beyond flagging the person who administers that location’s election.

In the spring election, there was some grumbling about “what was the point of early voting” by voters, which I felt was difficult to redirect without crossing a line into something that could be considered a political statement (by law, we’re not allowed to discuss politics). I didn’t run into any true anger in the spring, even when we had a slowdown in processing people, but in the past as a voter, I’ve definitely seen poll workers get yelled at for things out of their control (like a voter didn’t realize their assigned location had changed and were told they needed to go elsewhere to vote after standing in a long line). The registrar also glossed over questions about more serious security concerns, so they don’t seem to be the best resource on getting a script to direct people to the moderator’s station. The moderator for my location has been doing this for 40+ years and said they’ve seen everything so while we should expect it to be hectic in November, we shouldn’t worry. The only work experience I have with dealing with members of the public who might get angry was limited to phone interactions, so I’m still a bit nervous about getting yelled at in person. Do you have any advice or know of free resources on de-escalation and redirection techniques?

Mostly, I just want to build more confidence, especially as the moderator for my location is hoping that the summer election will be enough additional experience so they can move me into an assistant position in November. While that seems quick to me, the moderators seem very eager to give the younger crowd experience and more responsibility because most of the town’s poll workers are retirees and they’re having issues with retention between elections.

I don’t but I will bet a lot of money that some readers do. Commenters? (I also found a lot when I googled that could be helpful.)

weekend open thread — July 27-28, 2024

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand.

Here are the rules for the weekend posts.

Book recommendation of the week: Sandwich, by Catherine Newman. This is the story of a family during their summer beach vacation, as the mom struggles with menopause, her kids getting older, and her aging parents. There are some very vivid descriptions of sandwiches, as well as the push and pull of family.

* I make a commission if you use that Amazon link.