nude drawing as a work social event, resigning coworker is upset that she wasn’t invited to a conference, and more

It’s five answers to five questions. Here we go…

1. Nude drawing as a work social event

We have a group of people in our office responsible for planning work social events. They need to seek approval prior to booking any events due to previously breaking activity guidelines.

Recently they have asked for approval to hold an event doing a life drawing class. My immediate reaction is that this would be inappropriate as a work event, in the office or even outside of it, but am I just being a prude? I know there is nothing inherently sexual about life drawing, but something about nudity at a company-funded event sits uncomfortably with me.

There is nothing in our activity guidelines about this kind of activity, just that events should promote our firm’s culture, be inclusive, and not push people outside of their comfort zones.

Assuming we’re talking about an unclothed model, you’re right that it’s inappropriate! “Company events shouldn’t include nudity” is a reasonable and useful line to draw. You should want everyone to remain clothed at company events, including non-employees.

I’m curious about the history with this group since you mentioned they’re already getting more supervision because of previous problems! Without knowing more it’s hard to say, but I wonder if there needs to be more of a shake-up there. (But either way, I’m very interested in hearing what else they’ve suggested!)

2. My team member wants to use the Myers-Briggs test to understand each other

I’ve got a new person seconded into my team. She’s great, really pleased to have her on board. This week she asked me something that threw me. We’re on a deadline presenting to have the opportunity to move wooden dollars around the organization and I can see she’s getting very stressed by my boss and I basically winging it, so I had a chat with her, apologized for it being so up in the air and not the way that she likes to work, and promised to take a different approach with her the next time this needs to happen and said we’ll work to make the rest of the day work well for her. But then she asked me what my Myers-Briggs type is, as she had talked to my boss about his and she can see how they fit and work together.

I’ve got quite negative opinions on MBTI-type things, especially in a context where you use it with more seriousness than a magazine quiz. I have never (to my memory) done one, and I want to be careful about not using this sort of persona shorthand in my team as a norm, but I also don’t want to undermine someone who has had a bad day and is getting used to a new team. What’s a good way to not “well actually” her?

“I don’t know my Myers-Briggs type; I’ve never taken the test.” If she suggests that you do: “It’s not my cup of tea, but I’m glad you found it useful.”

If she pushes for the whole team to do it or otherwise to use it more officially: “I’m glad it’s been useful to you. That type of test can be controversial and enough people aren’t comfortable doing it in a work context that it’s not something I’d want to make a team activity. But if there are things you want me to know about how you work and communicate, or that you want to know about how I do, that’s absolutely a conversation we can have.”

3. My coworker announced she’s quitting and now is upset that she wasn’t invited to a conference

I work on a small team with a manager, two leads, and five other employees. I’m a lead and I have some say in what our team does but ultimately most decisions come from our manager.

One employee, Helga, announced that her boyfriend was finally assigned his final posting for his military stint and she was moving there to be with him. Of course we’re all thrilled for them both — it’s been a long journey for him and she’s been in limbo while he jumps through all the hoops of his specialized training. She’s very excited for this next step and constantly talking about it — where will they live, what kinds of jobs are there, what kinds of parks and activities can they do, etc.

Our team also has a big work conference coming up where our boss plus two other employees will go and present some of our work. Our supervisor sent out an email to everyone except Helga asking who’d like to go. His thinking was that while she’ll still be employed with us, she’ll be departing soon after and it would be a waste. In the end, our boss picked the other lead and one of her peers out of eight of us. Now she’s upset that she wasn’t even invited and is doubting her life announcement to the group. Who is in the right? Our boss, who is being strategic, or Helga, who right deserved to be invited even if she was planning on leaving several months afterwards? I guess this also touches on how close should you keep your personal life out of your work life.

Helga is in the wrong. Conferences are a mix of networking and professional development, and it’s reasonable not to make that investment in an employee who’s about to leave — particularly when it would mean someone else wouldn’t get the opportunity to go. Helga is being unrealistic in thinking your company should continue investing in her to the same degree when she’s about to leave.

That said, your manager could have avoided the whole thing by just sending the email asking who was interested to the whole team and not making it so obvious that he wouldn’t consider Helga.

4. Employee worked unauthorized overtime

I work on HR. A report of mine from one of our satellite offices is very close to the business, to the point that she often acts on requests without reflection.

The last example happened two weeks ago when the business needed background checks run on six people. She volunteered to work eight hours on a Saturday to make that happen quickly, due to an audit that would happen the following Tuesday. She asked me for approval via email and I refused to approve the extra hours, as working on a Saturday would make no difference to the actual end result (the vendor running the background checks would only start working on them on Monday anyway). Additionally, these are processes that take at least two weeks, so results would not be ready in time for the audit. She worked on that Saturday regardless and now she’s asking for compensation hours, claiming someone from the business approved them.

How would you manage the conversation? I appreciate her willingness and at the same time I can’t afford her to put hours on every single demand from the business, specially if there isn’t a strong business case to justify it.

Since she’s saying someone approved the extra hours after you explicitly told her no, you’ve got to find out who she says that was, and why she sought approval from them after you’d already told her no. Either she’s lying about someone else approving it (which would be a very big deal) or she went around you after you’d already told her no (which is also a big deal, although not as bad as the lie would be).

But beyond that, the conversation is: “I need to be very clear: you cannot work extra hours without my explicit permission. I appreciate that you’re coming from a place of wanting to get work done, but your eagerness is costing us money that there’s not a business case to spend. Going forward, you cannot work extra hours without my written approval. If I am unavailable, I will deputize a specific person to give you approval in my absence. No one else is authorized to okay it. Can you confirm that you understand that policy and will follow it?”

Aside from the unauthorized overtime, it sounds like this employee also needs some coaching around judgment, prioritizing, and smart decision-making. To tackle that, start by naming the areas you want her to improve in, give some recent examples of things she should have handled differently, and explicitly say you want to work with her to build those skills. Often in situations like this, the employee sees the behavior as a strength (“I act on everything immediately!”) and it can be eye-opening to realize that their manager doesn’t see it that way.

5. My former manager keeps contacting me after I changed jobs

I left a toxic work environment right before the holidays. I work at a university and started a new job in a different department right after the new year. My former manager, who I don’t hold in high regard, has been emailing me asking me to confirm whether I completed certain tasks before I left. I gave her updates on everything in process multiple times leading up to my departure, created a detailed spreadsheet about the task she is most concerned about, and completed everything I could before I left.

Because I still work at the university, do I have any obligation to answer her emails? I obviously don’t want to burn any bridges, so I have been directing people who write to me regarding my former job to the proper contacts, but I really don’t wish to speak to my former manager. It feels a little like she is attempting to continue to exert control over me. One of my biggest gripes about the manager is her extremely overbearing and micromanaging style. While superficially I left on good terms, there had long been tension and issues I brought up that were never resolved.

If you didn’t still work in the same organization, you’d have zero obligation to respond and could simply ignore the emails. (I’d still recommend one or two polite responses making it clear you were unable to help, just for bridge-preserving purposes, but if she continued after that, you’d be free to ignore it). It’s tricker when you’re still in the same organization. Depending on internal politics, you still might be able to ignore the messages, but generally in that situation you do have to finesse it a bit more.

First and foremost, though, don’t answer right away. Let a few days go by (so she sees she can’t rely on you for instant answers) and then reply with versions of, “It should all be in the documentation I left” and “I’m so busy with my new role that I’m not in a position to be of much help, but I left really extensive documentation on the X drive and you should find everything you need there.” If it continues after that, let your new boss know what’s going on and see if you’d have her support to draw a firmer boundary.

Related:
how long after resigning should you still answer questions?

the pizza offense, the bathroom lock code, and other stories of strangely dramatic reactions to mundane changes at work

Last week, I asked for stories about strangely dramatic reactions that you’ve seen people have to mundane changes at work. The comment section was full of fantastic stories — so many that I had to split my favorites up into two posts. Yesterday was part one, and here’s part two.

1. The sushi trays

While I was at the beginning of my career, I was working for a catering company as an assistant manager. We were catering for a pretty big company, where we would serve lunch on one station, and have a buffet-style on the other one. On the buffet, one of the most popular items was the sushi platter. We couldn’t refill it fast enough!

One day my company decided to switch the trays we were using for the sushi, from rectangular green ones to circular red ones. Mind you, the only thing to change was the trays, the sushi (made in the house by our licensed sushi chef) didn’t change a single grain of rice. OH – BOY!

People in that company went bananas over that. We received complaints, people refusing to eat it, people telling us it tasted differently. When we explained and swore that the change was approved by their company as well because the new trays were cheaper, prettier, and easier to recycle, hence lowering their catering expenses, almost nobody was convinced. A woman stopped me and tried to explain to me for 20 minutes that the colors of the trays would impact the taste.

I suggested to my boss to order the next batch of trays from the same company, but requesting them as greenish and as rectangular as possible. It worked. The sushi-gate was over, and so was my patience with that particular branch of Big Company.

2. The blinds

We had an executive who could not tolerate the blinds not all being set at the same level. It’s a three-story building with sunlight impacting computer screen visibility on three sides. It also impacts the office temperature by increasing temperature significantly when the sun comes around. People who sit by the windows often raise them and lower them throughout the day.

Maintenance went around and set all the blinds to the same height and we were directed not to change them. Ever. Obviously, we continued to adjust them to maximize comfort and the ability to see our computer screens. He was so upset about this that he ordered maintenance to go through and cut the strings on all the blinds (more than 100, at least) so that we couldn’t reach the strings to adjust the blinds. It took several months to play out and everyone wondered why an executive was getting involved with such a ridiculous thing.

The joke was on him. We are an engineering company. On the first day that the blind strings were cut short, several engineers cobbled together a tool that could reach up and grab the rings that were placed on the short strings, and the blinds were all adjusted to our comfort again. I just wish I could have seen his face when he drove up and saw his complete and utter failure.

3. The logo redesign

Two of my former grandbosses/co-CEOs of the company got in a fight about the new logo redesign during an all-hands Zoom meeting. They started screaming, one was near tears, and the other ended the entire meeting, kicking us all off the Zoom. Later in the day, I got an email that the next week’s all-hands Zoom was “postponed.”

Apparently neither of my grand-bosses spoke to each other the rest of the day after the fight. They finally resumed the all-hands meeting two weeks later when everyone “cooled down.” In this meeting, both the grand-bosses muttered non-apologies, basically saying “I acted this way because Other CEO did first.” The logo redesign never happened because they couldn’t agree on it. As of today, the company still has the old logo (and both co-CEO’s are still in charge). I will say my grand-bosses were competent, experienced, and well-respected in the field individually, and always treated employees well … but working with each other was like mixing water and oil.

4. The pizza

I’m Italian, and my manager took it as a personal affront that I did not particularly like Domino’s pizza. He would send me articles about people liking it, how well the business was doing, how Italian pizza was not that good, and so on. It was … intense.

(I never disparaged that brand or anyone who liked it, he just happened to hear me chitchatting with a colleague about ordering some pizza, and me suggesting a different brand.)

5. The semicolon

Back when the internet was still new, I worked at a newspaper. One day, a coworker and I had a conversation (I thought it was a conversation anyway) over whether or not we needed to use a colon or a semicolon for a particular headline. Our manager happened to be strolling by and I said “Hey, Eric, can you cast the deciding vote? Eddie and I can’t agree.” (I honestly don’t remember which position I took.)

The coworker did not speak to me again for the whole time I worked there (another 18 months). If I called the office and he answered, he’d say “Hang on” and put me on hold until someone else picked up. If I asked him a question, he’d just walk away. Emails to him went unanswered. When I mentioned this to my crappy manager, he shrugged and said “that’s just how Eddie is.”

I left that job for many many reasons.

6. The noise

One time we had an IT guy in our department doing some equipment swapping. It gets noisy because stuff needs to move off desks, setting down electronics, moving wires, etc. Not an every day thing and it was only for a few people. But one coworker thought the noise dragged on for so long and so loud she couldn’t stand it. (I’m super sensitive to sound myself, but seriously, it was actually pretty contained.) She put on her headphones while grumbling about the noise but we thought her whining would be done.

A couple minutes later she starts SINGING. Quiet at first, just mumbling, and then absolutely belting out what sounds like church hymns. The worst part is she wasn’t a good singer, at all. Horrified looks were shared and one brave soul went over to say, uh, could you maybe not? She pitched another fit saying she couldn’t concentrate, what else was she supposed to do? She wouldn’t listen to other people chiming in that her singing was actually way more distracting. Eventually she got so frustrated she went back to silently listening to her music, fuming. Amazingly, our manager never spoke to her about it but this coworker had a LOT of issues so it was the lowest priority.

7. The offensive email

I was part of the management team at a company along with multiple colleagues and there were natural crossover points for our work. Once, our Boss/Company Owner asked me to follow up with a colleague about a particular project that was mainly his area but did touch mine as well.

I was working from home so I emailed the guy.

The Boss called me an hour later and said that my colleague was over the top angry about my offensive email and he was going to quit. The Boss asked what I’d written so I sent it to him and read it to him out loud. Word for word I’d written, “How’s it going?”

8. The furniture

One time one of our office sections was being refurbished. There was a clearly marked zone of decommissioned furniture and office equipment that was to be removed. There was no possible doubt – everything to go had a special sticker on it, and everything with the sticker was going to be taken to landfill.

I found in this huge pile a pedestal fan and a small sofa. They had the stickers. There was no possible doubt that they were intended to be removed.

Over the weekend I took both items to my desk area where there was plenty of room for them. No-one’s space or passage was infringed upon. The magic stickers were removed.

Monday morning there was an uproar. Everyone near me demanded to know how I had been granted special furniture that no-one else had. Complaints were made to my boss, to my grand-boss, to my great-grand-boss. Two people were so upset they left work early. One person maintained the fortitude to remain at work – but threatened to resign unless either they were given the same furniture or mine was removed. I was summoned in front of four different managers (the three aforementioned plus the Facilities Manager) to explain where I had “stolen this unauthorised furniture from”. My explanation was flatly disbelieved.

The kicker for me was when I was told to get rid of them. I asked how should I do that? Answer: take them to the pile of furniture to be taken away and get two of the special stickers!

I again said that’s where I’d gotten them. Didn’t matter. People were so upset that I had them that the furniture had to go. I said I would engrave both items before returning them to the removal pile, and I wanted a guarantee in writing that if the items were found in use anywhere in the building, including the Board of Directors, the “thief” would be similarly reprimanded.

They (of course) refused, so I said in that case I would be keeping them. I did indeed keep both items, and kept my job as well.

9. The non-resignation

Paraprofessional quit her job (totally normal!) but then kept coming in just to do the parts of the job she liked, and had a MELTDOWN when she was told to stop because she doesn’t work there anymore.

Rants on facebook, rants on her personal blog (linked to from her FB) and on and on. The drama went on for months, if not years.

10. The laser printer

I’ve shared the story of the wicked finance lady and her bread pudding issues, but that does not compare to the epic tantrum when they changed her from a dot matrix printer to a laser printer (this was a long, long time ago!). There were complaints, memos, union meetings, a special meeting with the Mayor and City Council. Several months later the purchase of the envelope printing attachment was approved and installed and her electric typewriter was retired/snuck out over a weekend. Then there was the WordPerfect mail merge training . . .

11. The software update

Last year, our software had a surprise update that significantly changed the appearance and made some minor changes to the functionality. Perhaps, because I had not been there long, it didn’t really bother me, and I liked some of the improvements.

Well, all hell broke loose. There were multiple hours long Teams meetings, and we are not a meeting heavy group. There was a sense of panic and more than one person said we’d never be able to do our jobs.

I pretty sure no one even remembered what the old version looked like a month out.

12. The bathroom lock code

About four years ago, we were experiencing, um … misuse of the restrooms. I frequently encountered toilet paper strewn across the floor (usually with waste-related adornments on it), clogged/overflowing toilets, missing hand soap (yes, people will steal a container of Mrs. Meyers hand soap if it’s not nailed down), paper towels on the floor *near* the trashcan (but God forbid, not in it), etc. It was amazing how many people would come to me (as the office manager) and alert me to issues in the ladies room … also amazing how many people misheard office manager as office janitor. No one in the office would cop to having contributed to the mess, so I decided it was due to the homeless population that sleep near our building. After several weeks of messiness and the potential for catching diphtheria from using the loo, I received approval from my boss to contact a locksmith and have coded locks put on the restroom doors.

OH. MY. GAWD. You would have thought I had murdered our CEO. There was mass hysteria in the office as people complained in our staff meetings for MONTHS about the horror of needing to memorize a four-digit code to use the facilities. Emails were sent around the office, and one person even went so far as to post the code ONTO THE BATHROOM DOOR to avoid the drudgery of remembering it.

After one of our directors had a damned meltdown in a staff meeting about it, one of our accountants spoke up, and said that since she frequently works evenings and weekends in the office by herself, the code helped her to feel safe when using the restroom. Just that one person’s remark quelled the protests from others.

Everyone shut up after that.

13. The label explosion

During a phase of remarkable passive aggression at our place, I picked up a llama medication one day and found that someone had stuck a label on it from the label maker: USE AT X DOSAGE. All of our llama groomers know the dose for this medication. Who stuck it there, and why? I’m sorry to say that I went a little nuts. I printed labels with “duh” type facts about almost every llama med we have, stuck them all to the bottles, and sent a photo with an all-team email with the subject line “Thank YOU, Captain Obvious.” In it I asked people to stop leaving passive aggressive notes everywhere. I did get gently spoken to about using all of that label material, but nobody ever copped to making the original label.

14. The yogurt thief

I worked at a job that had a Yogurt Thief. If your yogurt was visible in the fridge, there was maybe a 30% chance that someone would take it. Annoying, but most people just kept their yogurt hidden in a plastic bag. Then a new employee started and her yogurt was stolen. She went *ballistic* and started searching everyone’s garbage cans for signs of who took her yogurt. Then she pulled the boss’s assistant into her office and complained for over half an hour that she couldn’t believe someone would take her yogurt, she’d never worked in a place where someone would do something like that, what sort of monster place was this?

The assistant offered to go to the convenience store across the street and buy her a replacement yogurt. The new employee said it was fine, she’d … taken someone else’s yogurt from the fridge to replace the one that was stolen. The assistant explained to her that she had become the yogurt thief. Flustered, the new employee accidentally knocked over a full cup of coffee on her desk. She watched it pool out onto all of her papers, then turned to the assistant and said “clean that up” and left her office.

The new employee did not last very long.

15. The to-go boxes

With different orgs, I know holiday parties can be “a thing.” I’ve been at tiny places where we had no money and just did a dessert competition potluck (fun!) to giant places with cash up the ying yang and giant open bar (also fun!) And middle places with sad only one appetizer and sadder only one drink ticket (less fun).

At my new nonprofit job, I’m in a senior role so happy to spend some capital on upgrading the caterer and increasing the budget. Everyone rejoices!

We’re doing a walkthrough confirming all the final details such as the caterers bringing individually wrapped cookies at the end for everyone to take home. One of the members on the committee goes, “And don’t forget the to-go boxes.”

I stare dumbly. “To go boxes? Like at a restaurant?” And she finishes “Yes for people to take all the leftovers home.” She leans in ominously. “And if you don’t do it, people will freak out.” Apparently the org has been underpaying people for so long and were really crappy about furloughs during the pandemic that people would “get theirs’ by taking every ounce of free food possible. Either the caterer would provide the boxes or people would BRING THEIR OWN. And then there was a race to who would be first in line at the buffet. It got so bad, with food being gone within 30 minutes of the event, they had to start implementing a system like in kindergarten “all J names can get in line.” And because the org had been so cheap too, there really wasn’t enough food for leftovers too so people got real mad.

Happy ending – because of the upgraded caterer and increased budget as well as deciding to treat everyone like adults – there was plenty of food at the holiday party AND for leftovers. So much that the caterer sent me home with four trays. My husband and I feasted on appetizers throughout the week.

Now I want to buy branded Tupperware as org swag to hand out at the next event! Might as well lean into the culture.

16. The pastries

I used to be an admin assistant and my main job was to arrange training courses. When we did training in a city which didn’t have one of our offices in, we would use a hotel chain. We changed the hotel chain we used after having too many issues with our original one. The new place was better in lots of ways, but it only offered pastries with tea and coffee during the morning break – in the afternoon it was just little packs of biscuits with the hot drinks.

I let all our trainers know about the changes and how it would affect them – I didn’t think to mention that they would be getting only one round of mini pains au raisin a day rather than two because it truly did not occur to me that it would be an issue – there were still two tea breaks.

One of the trainers emailed me 16 times in one afternoon, during training he was meant to be delivering, on realizing that he wouldn’t get his second pastry, and didn’t speak to me for weeks afterwards.

17. The emails

This is incredibly stupid on my part, however more than 10 years ago, I was LIVID that IT took away the ability to read/respond to work emails via cell phone.

How was I supposed to read emails over dinner? On vacation? While in meetings? I was angry I was losing the option to be plugged in ALL of the time. It took a co-worker to point that out to me that there goes the expectation of 100% availability.

It really was a blessing in disguise. My original reaction makes me laugh today but I was so angry. How dare they stop me from rolling over in the morning, reaching for my phone and start responding to work emails? What am I supposed to do now? Get up like a normal person and eat breakfast?

Today, I have a different job with a work designated phone that never stops. I guess I got what I wanted, but now I’d rather not!

I manage a friend and it’s not going well

A reader asks:

Late last year, when my company had some turnover and we needed a high performer in right away, I weighed the pros and cons and hired a friend, “Mike,” who I had previously managed. The benefits to the business (at the time) outweighed the risk of jeopardizing our friendship.

My issue now is that he seems to have incredibly low confidence when he isn’t in a familiar environment and has become self-deprecating and in need of constant reassurance, and he is not the high performer I thought I was getting.

That’s fine, and learning new skills can be tough, but at some point I need him to just perform. I also worry I’m approaching this more as a friend (“don’t worry, you’ll get there and I’m here to support you”) rather than a boss (“I understand you’re struggling and I’m here to support you to a certain point, but it’s also on you to make some changes”). What is the right way to help an employee who has the skills but struggles with self esteem?

I also can’t be his sounding board for his feelings anymore and I don’t know how to discuss that. For example, yesterday he made a pretty brutal error and a client could have seen something they shouldn’t have on a live screen share. They didn’t, as far as I know, so it’s a lot easier to mitigate, but obviously this is an issue.

I handled it the way I would with any other employee — “that shouldn’t have happened, we are lucky the client didn’t see it, and I want to know what steps you’re taking to ensure it’s never happening again.” But this morning he has been texting me things like, “I don’t want to come to work, I’m dreading it.” It doesn’t feel like a fair place to put me, as the person who delivered the much deserved criticism, but also I will own the fact that I have put myself here, by hiring him and failing at this boundary.

I’ve let it go but he will mope about it for days — and I don’t know how to handle his emotional self-deprecation (I think because we are friends, I hear more of his internal monologue than I would otherwise).

How do I set firm boundaries? And how do I let him know that texting me that he is “dreading work” the morning after I have a disciplinary conversation with him is inappropriate? Or do I say anything at all?

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

how can I get people to stop misreading professional friendliness as a real connection?

A reader writes:

I’m an events freelancer who works on a variety of projects. Most are just a one-day event, but a number of times per year I will do a longer-term project which spans a few weeks to a month.

An increasing problem I have is people misreading my professional friendliness and problem-solving abilities as true overtures of friendship and support. After the project is over, they will use my personal contact details to contact me repeatedly to ask me to hang out, ask for advice, or just to chat. Slow fades / grey rock works sometimes, but some people just cannot take the hint, because the previous friendliness has them convinced we’ve made a connection. Or because I’ve solved a problem for them or helped them during work, they see me as a resource for ongoing help and support.

I already struggle with correspondence (part of why I find this so stressful), so do not want to get a separate number just for work, and occasionally contacts reach out months after an event with an offer or recommendation for other work, which I don’t want to miss out on. Also, I am often the one recruiting staff for events so I may need to reach out to them myself at some point.

But it is a repeated problem and I’m hoping you might have a script for this sort of issue. Because I am dealing with high level VIP clients, I just slip into my “work face,” which is extremely friendly, agreeable, complimentary, and helpful (no wonder they all want to be friends with that person, who wouldn’t!) and that will extend to all staff and guests at these events. Boundaries and professionalism are already a struggle in this line of work, because the work often is fun and grueling at the same time — camaraderie is often a must-do in terms of getting the best from your team and creating the right vibe for the VIP’s we are servicing.

I’ve tried telling people that I am the world’s worst texter and that I am a hermit outside of events. A few times I’ve even gone so far as to say that this is a work mask and that I’m a very different person outside of work, but this problem still occurs a handful of times a year.

It makes me feel awful to just ignore repeated overtures of friendship when I can feel that people are really trying to build a relationship, especially when there are so many people out there who really struggle to make new friends, but I have neither the interest nor the bandwidth to sustain all of these relationships. Also it’s very apparent that many of these people have fallen for “the mask” and we would have little to nothing in common outside of work — the real me actually has thoughts and opinions outside of “oh wow!” and “great work!” and is nowhere near as cheery as work me.

Is there a polite way to say, “Yes, we’ve had a lovely time working together and if we see each other on another project I’ll be delighted to see you, but if its not work-related please don’t contact me”? Is it that simple? Because I feel like I’ve said versions of that before, but people just do not think I’m being serious because of the prior friendliness.

To some extent, this is just part of the package of being human: sometimes people will want a connection with you that you’re not feeling. You’re just getting a lot more of it because of your line of work. But because this is so intertwined with being human, I don’t think you’ll be able to fully stamp it out — at least not without being rude in ways that wouldn’t serve you professionally.

So your measure of success here shouldn’t be “no professional contact tries to pursues a friendship with me ever again.” You won’t get that. Your measure of success should be “I successfully maintain boundaries with professional contacts and don’t get sucked into relationships I don’t want.” It’s about controlling your side of the equation, not theirs.

The way to do it is to be stay firm that you’re not up for socializing outside of work. The easiest way to do that is to lean in hard to the idea that your schedule just keeps you too busy/exhausted for much else. So when people keep contacting you after a work project is over, these are your responses:

* “My schedule is crazy right now and I don’t have time for much outside of work. But thank you for thinking of me!”
* “I loved working with you and was sorry our project ended! Unfortunately my schedule is so hectic that I’m trying to be really disciplined about not adding anything to it since otherwise I’ll never get to see my family.”
* “You’re so kind to ask! My schedule is awful right now — I’m barely even seeing my spouse — so I’m trying to be really disciplined about turning off my phone at night and on weekends.”
* “I’ve got a family situation right now that is keeping most of my time tied up, so please don’t take it personally!” (This is true; you are part of your family and your time is needed on other things.)

Also, if people are calling you rather than emailing/texting, let calls go to voicemail and reply through text later (“got your message, texting back since I’m not somewhere where I can call,” etc.) since that way it’s easier to control the time investment.

If it’s practical with your work schedule, you might even set aside a chunk of work time to send these responses, which could have the mental health benefit of letting you see this work as “managing professional relationships” rather than “fending off personal incursions.”

Again, it won’t be perfect — people will still continue making social overtures. But I think you’ll feel better about it if you shift your framework from “there’s got to be a way to make them stop” to “as long as I politely and firmly enforce my own boundaries, I’ve succeeded.”

company says coming in early or staying late “doesn’t count,” I know who’s unvaccinated because of my job, and more

It’s five answers to five questions. Here we go…

1. My company says coming in early or staying late “doesn’t count” toward our hours

I work for a business whose locations are open seven days a week. During our busy season, salaried managers like myself have always been required to work six-day weeks. That doesn’t bother me, as it’s integral to our success during those times. But last year, our company started saying that any hours worked outside of opening hours are not productive and cannot count towards our required 42.5 minimum. So, staying late or coming in early for things like inventory, training, maintenance issues, etc. must be worked on top of that 42.5. I’ve been pretty graceful about that, even though my ability to get admin work done has been very difficult, because I know my team needs me most during those opening hours and I’m not wanting to come in early every day to do something that I was able to come in early for two years ago. But now … I’m pretty annoyed.

We just finished up our busiest weeks of the year. My regional has just decided that he’s going to host a meeting that’s four hours away from home. And we’re required to work six days again that week. That means that I’ll work my 42.5 hours in my location, eight hours at the meeting, and another eight hours drive time, for a whopping 58.5-hour week (assuming I can even leave work at the regular time the other five days, which is rare in a service-based industry). Am I crazy for thinking that’s unreasonable? I have enough staffing to cover traffic in my location and could make this just a regular part of my week. He offered to allow those who are driving in to get a hotel the night before the meeting, but that would mean working until 7, and by the time I get on the road, I wouldn’t be there till midnight that night. So, I’m likely going to just leave at 5 am the morning of, do the meeting, and then drive home. Is this type of demand normal?

What?! No.

I have encountered a ton of bad policies over the years while writing this column, but this one is up there with some of the most ridiculous. Any hours worked outside of opening hours “are not productive” and thus don’t count toward your hours for the week? That makes no sense. If hours worked outside opening hours aren’t productive, then they should just require everyone to stick to opening hours and not work outside of them at all … but they seem perfectly happy to let you work whenever you want as long as they can shortchange you on compensation for it.

Get out of this company.

2. I know who’s unvaccinated because of my job — can I use that info to make personal decisions?

I am the school secretary at the school that my children attend. I am also pregnant and some bloodwork revealed that I have lost immunity to chicken pox and rubella, both of which can be very serious, especially during pregnancy, and it is not safe to get vaccinated until after delivery. Obviously I want to avoid unvaccinated people as much as possible.

I maintain vaccination records for the school, so I already know which kids aren’t vaccinated off the top of my head. I plan on not allowing out-of-school play dates for my own kids with the non-vaccinating families for the rest of my pregnancy. My question is, how do I handle it? Do I just make up excuses for why we won’t be getting together with those 2-3 families or can I explain (cheerily and factually) that we won’t be getting together with unvaccinated kids until the baby and I have been properly vaccinated? Using the information I access as part of my job to make personal decisions feels like a breach of confidentiality, but is it really? I’ve checked applicable laws and it only says that records have to be kept confidential and neither of my supervisors had an answer for me. Is it better to play dumb and appear as if we are spurning all events involving these families or name the problem to them privately?

Unless these families have told you directly that they don’t vaccinate, you shouldn’t say anything that indicates you’re relying on records you’ve only seen because of your job. Most jobs that involve working with confidential records require, either explicitly or implicitly, a polite fiction that you don’t know the contents of those records when you’re not in a job-related context.

I don’t think it’s a breach of confidentiality for you to privately use that knowledge to inform your own decisions (you can’t un-know things, after all, and the stakes here are high), but you shouldn’t make it obvious to them that you’re doing that. Otherwise, you’re too likely to seem too casual about that element of your job — and you risk one or more of them complaining to the school and raising the question of whether you’ve shared their confidential info with other people.

3. Coworker was a jerk after I gave her (solicited) feedback

I’m new to contracting, but I’ve been in high-profile roles at major organizations for nearly 20 years and am an expert in my specialist field. I took to contracting to avoid managerial roles and to stave off the boredom I get nine months into any project. Regular peer review is a core part of my discipline and various techniques are widely practiced and discussed in my industry.

My latest contract is at a tiny government department. Today I was invited to a one-to-one meeting to give feedback to a perm employee on some informational pages she’s been working on for contractors. We gave condensed biographies to introduce ourselves, and I learned that three years ago she was working in front-line customer service roles.

I provided what I thought was kind and productive feedback, staying clear of criticism. However this person replied with aggression and extreme condescension, making negative statements about contractors and claiming my feedback was irrelevant because I “didn’t know anything” about the department and “don’t have any context.” I was taken aback, not least because the pages she was asking for feedback on were supposed to be helpful for me specifically!

I’ve never been treated with such impoliteness and disrespect before, and especially not from someone so immensely junior to me. On reflection, I did mention early on that working on specialist intranet pages is a useful exercise for trainees (directly after she’d mentioned taking over the pages as a trainee). I didn’t, however, expect this to be taken so immensely badly.

In the moment, I rolled over and essentially showed my belly, almost grovelling in the face of her aggression.

I’ve also worked in the service industry and honestly, if a customer had acted in this way towards me I would have asked my boss to bar them. Should I say something to her boss, or do I need to suck it up?

You should talk to whoever asked you to provide the feedback and explain what happened (particularly that your coworker said your feedback was irrelevant). If she is the one who asked you to do it, it’s a little murkier — but in that case I’d probably start with your own boss, framing it as “this happened, I was taken aback, and I wasn’t sure if it’s something I should share with someone.”

4. I applied for a manager job but was offered a lower-level position

I applied to a company as a supervisor. I have been offered a senior tech position instead, with them saying this: “You interviewed very well but don’t have too much people management experience, so I thought that teaching you the company processes + people management would have been too much and we will have set you up to fail.”

I actually find people management natural for me and much easier than technical stuff, and filling my gaps was the challenge I was looking for. I had to accept because I need to work, but otherwise I would have rejected it. I think this feedback does not make sense at all to me and means that according to that manager I look stupid. The person hired for the supervisor title was someone having people management experience but no industry experience at all, so even more to learn than I may have learnt. Is this a correct thought or am I exaggerating? How do I prove otherwise?

Learning to manage people well is an enormous learning curve. Most new managers require a significant amount of support if they’re going to do it well and avoid the many, many pitfalls they can otherwise fall into. Maybe you’re the exception to that, but a new company has no reason to assume you are, and it definitely doesn’t mean they think you’re stupid. It means they think you’re light on a piece of the job that requires intensive experience and/or training and support.

You can’t really prove that they should have hired you for the other job; someone else already has that job and you have a different one. But you can talk to your boss about your interest in taking on management responsibilities and moving into a management role in the future, and you can ask for opportunities to demonstrate and build those skills so that you’re a stronger candidate the next time a position is open.

5. Putting Jeopardy! on your resume

I was on Jeopardy! (almost 20 years ago) and I belong to a closed Facebook group of former contestants. A young man in the group who is just finishing college asked the group whether he should include his appearance on the show on his resume.

A lot of people in the group are advising him to do so and telling specific stories (“My boss says when he saw it on my resume he HAD to interview me!”) to urge him to do so. But a voice in my head is saying no — it’s irrelevant (unless the job is “bar trivia host”) and it might strike some as bragging. What say you?

Yes, especially as a new grad, he should put it on his resume! It’s one of those things interviewers often find interesting and ask about. I wouldn’t suggesting putting, like, The Price is Right on your resume, but Jeopardy is different; it has an intellectual reputation and it’s pretty commonly known that getting on requires an enormous amount of wide-ranging knowledge and testing. It’s similar to the way someone might include that they were an Olympic athlete or an Eagle scout; it’s not job experience (so it wouldn’t go in that section) but it’s something a lot of people will find interesting and impressive.

the microwave battle, the bagel club chaos, and other stories of strangely dramatic reactions to mundane changes at work

Last week, I asked for stories about strangely dramatic reactions that you’ve seen people have to mundane changes at work. The comment section was full of fantastic stories — so many that I had to split my favorites up into two posts. Here’s part one, and part two is coming tomorrow.

1. The microwave

Tom has his food warming up in the microwave, and has walked off for a moment while it’s heating up. The timer goes off, Jerry immediately pulls Tom’s food out, and puts his own food in, starts the time, and also walks off. Tom comes back and finds that his food is not completely warm, stops Jerry’s food, takes it out, and put’s his food in. Jerry comes back, sees what has happened, and starts shouting at Tom for touching his food. Tom shouts back at Jerry for touching his food in the first place. This escalates into an all out screaming match between the two. Meanwhile, management is trying to get the two to stop shouting at each other. Tom screams that he can’t take this anymore, he quits, grabs his stuff, and walks out. Jerry then also says he’s done, grabs his stuff, and walks out.

CUT TO THE PARKING LOT. Tom is waiting for a ride to come and get him and has some of his stuff on the ground next to him. Jerry comes pulling out, swerves towards Tom, not hitting him, but running over his coffee mug that is sitting on the ground. Tom calls the police to file a destruction of property complaint over a $15 coffee cup. Police decline to report to the scene.

Jerry calls management later that day, and says that he does not quit, he just got worked up, and that he’ll be back in the morning. Management goes to HR, and HR begins the internal process to terminate an employee, but even in this situation, that requires some time (it would have completed before the end of the next day, but terminations require a few sign offs). Jerry reports to work the next morning, but reads the tea leaves, and leaves “for lunch” and never returns.

2. The toilet seat covers

We were changing over suppliers for things like toilet paper, entry mats, and such. There was some discussion between the few people arranging this about whether we needed to buy those mounted toilet seat cover dispensers or people could just grab them out of the cardboard container they came in.

During some informal polling, there was apparently a misunderstanding that the question was whether there would be toilet seat covers at all. One guy lost his mind over it, another went all White Knight because this was an “attack” on his direct report, and that’s how I ended up with two grown adults in my office yelling at each other about thin pieces of tissue paper. The phrase “You don’t get to tell me where to put my bare ass!” was bellowed. The fact that they didn’t know they were in violent agreement on what should actually happen was just the icing on the cake.

3. The table

I worked an internship for only four weeks because of this outsized reaction.

A rectangular cafeteria table was rotated. That’s it. It went from being perpendicular to the cabinets to parallel.

Holy mother of breakdowns, batman. A team lead came in and saw it and completely lost his mind. I’m talking screaming, ranting, mugs thrown against the wall, holes punched into the wall, all the tables flipped over, just absolute violent meltdown. All because the one table rotated was his favorite table and now the flow of the room was permanently ruined.

We were not allowed to evacuate the office during this, nor were we allowed to call the police. The company issued no statement afterwards, and the team lead was back at work the next day. I quit two days later.

4. The bagel club

Old job had a once-a-month bagel club. Members contributed to the cost and then took turns buying the bagels. This involved my dept and a smaller dept across the hall; about 35 people total.

One designated Friday, a manager from the other department forgot to pick up the bagels on his way in and couldn’t get away from the office until almost ten o’clock. By then the bakery at the local supermarket was almost out of bagels so he ended up with a miscellaneous assortment of mostly rolls, muffins, even a couple donuts. He brought it back along with the usual cream cheese & butter.

Oh, the outrage, the wailing, the gnashing of teeth that ensued! This was unacceptable, an outright failure, a major topic for (prolonged) discussion & analysis, critique & condemnation.

It ended with said manager dramatically quitting the bagel club via an overwrought email sent copy all to both depts, both bagel club & non-bagel club members. Hurt feelings lingered for months!

A few years later, we moved to a new building. My manager quietly ended the bagel club.

5. The venue change

Fairly recently I had two no-shows at a mandatory training course, and when I chased up the participants afterwards I discovered that one was off sick that day (fine) but the other had (according to her manager) refused to attend the course because she “did not appreciate the short notice venue change.”

The “short notice venue change” in question was our training admin updating the calendar invite a few days in advance of the session to let people know that the course was being held in Training Room 2 not Training Room 1, because Training Room 1 was having some IT equipment fixes. There was also a sign on the door of Room 1 saying “IT cabling in progress; for [course] please go to Room 2 next door.”

The rooms are identical, and next door to one another – both on the ground floor, with no access differences. They have the same chairs, the same tables, the same projector … it’s just that the door to Room 2 is about seven steps further along that Room 1.

6. The revenge

Years ago, I worked in fundraising at a small university. The job was very standard 8:30-4:30 every day; but the expectation was one day a year (literally one) all staff had to plan to work 8:30 to 7:30 for the school’s annual gala, which was on campus and always on a Friday. The date was chosen a full year out and we got nine thousand reminders about it. We had one employee, D, who requested that day off the week of the event because she wanted to “try her hand at bartending” at her boyfriend’s bar. Our boss told her no, but he was willing to let her leave at 5pm. Instead she quit on the spot, then while we were at the gala, she came back to our office (as seen on security cameras) and destroyed every potted plant in the office and stole every stapler and all of the paper out of the printer. Still the weirdest over-reaction to be asked to work 30 minutes of overtime I’ve ever seen.

7. The cheese wheel

Our organization holds an annual event where the summer interns make presentations on their projects. It’s always a nice event and people from the colleges and the community are invited. The interns’ supervisors are expected to give pretty detailed feedback on the presentations and the interns’ overall performance. One year a new administrative assistant ordered appetizers from a different vendor and there was no cheese tray. A supervisor who had worked with multiple interns came in as the event was starting, looked at the food, loudly exclaimed, “WHERE IS THE CHEESE WHEEL?” and then stormed out and refused to participate when he was told there was no cheese. We had to scramble to keep the interns calm and get them the paperwork they needed to satisfy their internship requirements.

A few of us still use “cheese wheel” as a code word for “I’d like to leave this meeting.”

8. The water fountain war

We installed some new water fountains about five years back–ones with filtered cold and hot water, for cups/bottles instead of the drinking fountains we had before. They have a small tray beneath where you fill your cup/bottle but it says on the machine, “No drain”. The tray is just to catch small drips or whatever. Fine, we were good with that.

We must have had someone new start or something about a year and a half ago or so because we started coming into the tray FILLED with coffee creamer. It was gross looking and I’m not sure how it was emptied (if facilities dealt with it or what), but every morning we would come in to more. I’m one of the first in the office, and I didn’t really start noticing until a couple of my coworkers absolutely lost their minds.

Coworker A took it personally, and we came in to a sign taped on the water fountain in all caps, “CLEAN UP AFTER YOURSELF. YOU’RE AN ADULT. THIS HAS NO DRAIN.” Kind of aggressive, but whatever. We weren’t surprised that it was this particular coworker. But it had no effect. Every morning there was still dumped coffee and creamer in it.

But then, one of the people in my department, Coworker B, took it beyond personally. Like it was THEIR PERSONAL water cooler or something. They started putting signs up ALL OVER the cooler. To the point where it covered up the buttons where you pressed for water. They were all to the effect of, “YOUR MOTHER DOESN’T WORK HERE” in 72 pt font followed by “THERE IS NO DRAIN IN THIS UNIT. STOP DUMPING YOUR GROSS COFFEE.” And of course, it was still ignored.

So then Coworker B cut out foot prints out of printer paper and TAPED THEM TO THE FLOOR leading up to the cooler, and in front of the cooler as if to tell you where to stand. There was also a foot press from COVID times when we didn’t want to touch things other people touched with their hands. A foot print was taped to that too. And, still ignored! There was still creamer and coffee.

It came to a head where Coworker B brought in one of those cameras you mount to your porch to check for porch thieves. Incidentally, I was the one who had actually given it to them, when they were having issues with their neighbor harassing them about their dog (that’s actually an entire OTHER story of bizarreness). So they put the camera on the water fountain. They didn’t actually connect it to anything, but they put it on there as . . . some sort of warning? I don’t even know. But when I saw it I KNEW that IT was going to have a problem (we’re a large enough company with our own security systems and servers and all sort of proprietary stuff).

Sure enough, the camera disappeared. And Coworker B was ranting about how the person who was dumping the coffee had stolen it, and was saying, “They stole [my name]’s camera! That’s so messed up.” I didn’t care because I had given it to them with no intention of receiving it back. I knew it was in IT’s office because they’re the only ones who would have done that. And, surprise surprise, IT returned the camera to Coworker B and told them to knock it off, that it was a security issue, regardless of if the camera was turned on.

At this point, I think enough people had complained to our boss (including me) that all of the signs disappeared, and so did the foot prints, and all that was left was a sign saying “No Drain.” And then, another person was like, “Oh our sister company used to have this problem. Just put some paper towels in the non-drain and people will realize there’s no drain.” And we did that. And voila, the issue was gone.

This went on for weeks. It was insane. I like to think the culprit knew who was losing their mind and just kept doing it to piss Coworker B off, because they’re not super well liked in the office. Exactly for this reason. I never did learn who was doing it, but it’s never been an issue again.

9. The chips

20-cough years ago, my summer college job was working the overnight shift at a manufacturing plant. The break room was a small room smack in the middle of the assembly line floor. Rumor had it that one time the vending machine didn’t dispense someone’s chips and they were so incensed that they got in their forklift and drove it straight through the vending machine. This lore was passed to all of us wide-eyed, temporary college workers like a warning: not all of your coworkers are ok, beware!

10. The revenge, part 2

We had a young (fresh from college) employee who was let go. He went out to the parking lot, threw down his company logo jacket, and then drove his car back and forth over it a few times before skidding off. The windows to the parking lot are visible to a large section of the office, so several employees and managers got to watch this fit of pique live.

11. The Brita filter

I worked in a small office (less than 10 people) and we had a very small kitchenette – mini-fridge, coffee maker, microwave, sink, and a cupboard for storing mugs. In the mini-fridge we had a Brita pitcher for drinking water. People were pretty good about refilling it throughout the day, so it was rarely empty.

A new hire thought this was absolutely barbaric. He regularly ranted about how unhygienic Brita filters are, how they stop working if the filter ever gets dry, and we needed a proper water cooler. He created a petition (again, in an office of less than 10 people!) to get us all on his side. I think this was happening as I had one foot out the door so I went ahead and signed on, but had no idea if the petition was every brought to the person who could actually make that decision. But right after my last day they moved to a slightly larger office. I went back to return some equipment and the first thing this (now former) co-worker showed me was the new water cooler.

12. The last stand

My mother works in academia and she has Seen Things. Some 10 years ago they relocated one of the departments to a new building. To be clear, this new building was very similar in size and layout to the old one, and just around the corner. Well, one random admin decided that this WOULD NOT DO and she WOULD NOT LEAVE the old building.

On the day the movers were supposed to take all the department stuff to the new building, she barricaded herself into the office and refused to let them in. They moved everyone else’s stuff into the new building, except for this lady’s stuff. I guess everyone expected her to give up once she saw the rest of the building was literally deserted? She did not.

She started to come into the old building, go into her old office and lock herself in (she had all the keys). Everyone else was working in the new building, and the old building was just deserted aside from this one rogue admin. I asked my mother why they couldn’t just force her to give up the old office. She said the university had already fired her once for some other egregious behaviour, but rogue admin had sued and won and been reinstated with backpay. So now she was basically untouchable.

I think they got her to take early retirement eventually. But I have to consider the possibility that, 10 years later, she’s still going into that deserted building every day to lock herself into her office to do who knows what kind of work for the entire day…

13. The phone directory

Many years ago, the administrative assistant made up the yearly phone directory. She had been doing this for years, with few changes in staff in my department. The directory was set up by department and then alphabetically by last name within that department. This particular year, my department got a new member with a “B” last name. The directories were printed and distributed. One person, who had been at the top of the list because their last name started with a “C” lost their damn mind. Apparently, they had been under the impression that the list was in order of seniority/importance (which still wouldn’t have put them at the top of the list but whatever) and had never noticed the alphabetical nature of the list. Someone suggested maybe the list should be in numerical order by extension. That was no good because that would put this person even further down the list! So, directories were reprinted with every other department in alphabetical order but our department had this person at the top and then alphabetical. Also, we had to rearrange our phone extensions so this person had the first one, numerically. This person retired 3 months later.

14. The movie poll

My boss sent out a poll in Teams about Movies You Liked. We could vote for other peoples’ entries and/or add our own.

People campaigned for their choices like it was an election for the sanitation commissioner.
People made judgments about the movies that had the most votes and the ones that didn’t have any. Votes were changed willy-nilly. Work was put aside as people sat in their chairs debating what made their movie better than the others’. Some conversations fell just short of a screaming match.

After the three-day period, the vote closed and … that’s it. There was no point to the poll. My boss was “just interested” in what people watched. :/

15. The empty coffee pot

Years ago, an employee came to work, noticed an issue (I’m intentionally being vague here because the reason is even better after you know all the reactions) started yelling, dramatically cleaned off her desk (think sweeping all the items off of it into a box) and declared she couldn’t work in these conditions any longer.

Her issue?

The coffee pot was empty … and currently in the process of making new coffee … so her wait was minutes at best.

To this day I refuse to believe that was her only reason for quitting. But we never saw her again and she did quit to HR, but they never shared if she had another reason.

16. The parking garage

I work in higher ed which is the land of Strangely Dramatic Responses. One of my favorites happened many years ago when the parking company decided, after many years, that they would no longer reserve an entire floor of the parkade for us as not enough people had purchased parking passes to justify it. Mind you we could still purchase passes and could still park in the parkade. One faculty member sent an all-staff email complaining bitterly about this decision and while I wish I could remember it in its entirety, it did contain the phrase “this is the greatest threat to education that we have ever faced” (because maybe it would take you an extra minute to find a spot when you got to work).

17. The bigger monitor

One night after work, my coworker swapped her computer monitor for another coworker’s monitor that was much, much bigger (this second coworker had a graphics-centric job that required a larger monitor, whereas the “thief” did not). When confronted, this coworker denied taking it at first, but as it was VERY obvious that she had taken it she eventually said she had permission from our boss to make the swap. Our boss insisted this was not the case, and said coworker was ordered repeatedly to give back the stolen monitor. And she just refused.

HR got involved and still she wouldn’t budge. The HR process was moving slowly (weeks at this point), so one night a couple people stayed late and just swapped the monitors back (my coworker locked her door each evening so getting in to do this was not easy or else I suspect this would have been done earlier).

When coworker came in and saw what had happened she was furious. Screaming. Crying. Bad mouthing all of us to anyone who would listen. Ultimately she quit and spread tales of her “unfair mistreatment” throughout our shared professional circles. It’s been years since this happened and sometimes I still encounter people who know her (wildly inaccurate) side of the story and she’s managed to convince people that we’re monsters.

my new employee refused to help a coworker

A reader writes:

Today I had my first 1:1 with a new employee. At the time he was hired, we were filling two roles, one mid-level and one entry-level, and they both started last week. He did not interview well enough for the mid-level position, but we offered him the entry-level role and he accepted. However, today it was clear that he is upset about being at a lower level than the rest of the team and indicated that he would not help the other new employee since they were at a higher level than him. I had them doing initial training together, as the technical skills are the same, but the higher level candidate has soft skills that this disgruntled employee lacks. Today he asked how soon he could be promoted, and when he could shadow a team whose work is well outside the scope of the role for which he was hired.

Is it reasonable that I’m a little miffed? I want to support his professional growth, but when I said it wasn’t possible for him to join them within a year (there’s a one-year mark for promotion considerations), he was shocked. What is the best way to reset his expectations? Am I crazy to expect him to work on the team that hired him?

I answer this question — and three others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

  • Student employees are using me for therapy
  • Employee comes in on his days off to use a computer
  • “Is this employee eligible for re-hire?”

can I take care of my baby during the workday if my job is undemanding?

A reader writes:

I work for a large company with strong union protections. Because of our union protections, it’s very hard to get fired or even to get a low performance rating, but it’s also very hard to get merit raises or promotions. Compensation is explicitly tied to how long you’ve been with the company.

I’ve been at this company two years and because of my low tenure I make about 60% of what my peers make. I’m also totally underemployed. I get excellent performance ratings, and even though I’m full-time I can finish my work in about 10 hours a week. My job rarely requires meetings except for a monthly 1:1 with my boss.

I’m expecting my first child in a few months. Our company policy explicitly says that employees must have child care while they are working. But I have so little work to do during the day, and most of it can be done asynchronously. Can I just … ignore the policy and provide full-time care for my baby during the day as long as my work doesn’t slip? I would make arrangements for those days when I have meetings. I really don’t think my boss would notice one way or the other.

Aggggh, I hate this question and I also kind of love this question.

I hate it because there are conflicting principles in play and I’m not fully comfortable with any of the answers I could land on.

I love it because it’s more complicated than it seems on its surface.

Here are the conflicting principles, both of which are true:

* It’s completely reasonable for your employer to require you to have childcare while you’re working, when your kids are little. Those policies were commonplace pre-Covid, got relaxed by necessity the first couple of years of the pandemic, and are now commonplace again.

* When you can finish your work in 10 hours a week while still getting excellent performance reviews and you’re making 60% of what your peers make, there’s really no ethical issue with doing other things with your time as long as it doesn’t interfere with your work. Want to do laundry or scrub your baseboards or binge-watch reality shows? As long as you’re available when your job needs you, I’m not going to tell you that you can’t. (I am going to make sure that you’ve told your boss you’re available for more work, and also that you’ve considered whether there are long-term professional disadvantages to remaining in a job like that. But after that, do what you will.)

However, it’s more complicated when the other thing you’re doing with your time is child care. You’ve got to factor in:

* Babies and little kids demand attention on their schedule, not yours. You can stop your baseboard-scrubbing or pause your show if a work need comes up that you need to handle. You can’t pause a baby. What are you going to do if they each demand your attention at the same time? A lot of the time, your baby will need to win out — what does that mean for your work?

* What if you have a last-minute meeting with little notice and don’t have time to line up child care? In theory you could tell your boss that your child care fell through that day and it’s not your norm, but then you’re lying and you’re also likely to raise some questions in your boss’s head. If it happens a second time, your set-up is really likely to become a question for her.

* What if something changes and your job suddenly gets more busy than it is now (like a new boss, a new project, or a busier coworker leaves and their work falls to you)? Finding full-time child care isn’t usually something you can do overnight — in some areas it can take months. Will you be able to change things on the fly if you need to?

* What about those 10 hours a week you do need to focus on work? Is it flexible enough that you can fit it in around nap times, or is it likely to conflict with times when your baby is awake and wants your attention? Will you want to fit it around nap times, or will having to do that make things more stressful than they’d be if you had clear, uninterrupted work hours?

* Is it healthy to split your attention that way? Some parents find great relief in having a clearly delineated part of their day when they’re not on kid duty and can just focus on adult things. You might end up feeling like you’re short-changing yourself and the baby and your job.

* Speaking of shortchanging yourself, will doing this cause you to limit yourself professionally in ways you wouldn’t otherwise? For example, if an opportunity comes up for a project that would be great for your career, will you avoid taking it on because it would complicate your child care availability? If so, you risk harming your career long-term in ways you can’t necessarily see right now.

All of which is to say … I’d rather you not do it. (I’d also rather you live in a society that supports working parents and has affordable child care and doesn’t make people make decisions like this, but here we are.)

But I can see why you’d think about it! I just think it has more obstacles than you might be considering.

boss is paranoid that I have a secret email account, voluntary task has suddenly become mandatory, and more

It’s five answers to five questions. Here we go…

1. My boss is paranoid that I have a secret email account

I’ve been with a small business for 20 years, handling office duties as the secretary and bookkeeper. The owner, an elderly man who has peculiar habits and is paranoid about various matters, once misspelled my email address on his phone back in 2019. Instead of the correct format firstname@mycompany.com, he added an “A” – firstnameA@mycompany.com. Therefore when he emails me from his phone, he is mistyping my email address.

Despite my explaining the mistake and clarifying that it was saved incorrectly on his phone, as well as showing him that he has been mistyping it, every few months he questions how many company email addresses I have (just one!) and accuses me of manipulating the company email settings to create a second, secret address.

It’s worth noting that our email server is configured to route all incoming emails, even those addressed to incorrect company addresses under mycompany.com, to his email. He requires that he be CC’d on all incoming and outgoing emails, and insinuates I have created this second, secret email to hide company things from him. I can show him the email server settings that prove each employee only has one account, and prove that firstname”A”@mycompany.com does not exist at all, but he doesn’t understand. His conspiracy theories persist despite the facts, and he can talk circles around me. What should I say?

I don’t think there are magic words that will solve this! You work for someone who is paranoid, doesn’t understand email, and thinks that you want to deceive him. The paranoia on its own makes this unsolvable.

You’re 20 years in. Has he been like this the whole time or is he getting worse? If he’s getting worse, that trajectory is likely to continue and you could end up in a truly unpleasant situation. To be frank, it sounds like you’re already in one — and I suspect this is a boiling-frog situation where things have gotten worse so gradually that you haven’t looked around and realized how very bad it is.

I hope you’ll take this as a nudge to think about what you’d like to come next for you, and what a quality of life improvement it would be to work for someone who doesn’t believe you’re lying and deceiving him.

2. My new coworkers keep talking about how expensive my grad school was

I’ve just finished my master’s program, after 2.5 years! About two months ago, I was hired at a city agency. The job is specifically for people who were already in a grad school program for this degree, and on completion of my master’s I get a title bump and a raise.

Since I just started this job, I’ve been introduced to everyone in my office (some of whom have the same role as me and also the same degree). Three times now, when I’ve been introduced to a coworker and mentioned what school I’m attending, their first response is to exclaim how expensive my school is.

Some context: In my city, three universities offer this degree, two private and one public. Because we’re all working in a city agency and not making the big bucks, many of my coworkers went to the public university to get their master’s. But I chose the private program because they gave me a 50% scholarship! My master’s cost less than the public option, and my university offered evening classes so I was able to work full-time. The result is that I paid off the degree before I graduated and never had to take out loans.

I have only shared this with my supervisor and her supervisor — because again, on the first day I met them, one of the first things my grand-boss said was how expensive the private university is. I figured it would look good to my supervisors for them to know I’d been awarded this scholarship, so I told them.

I haven’t mentioned the scholarship to anyone else when they bring up the cost, because 1) it would feel like unnecessary bragging; 2) contradicting them in our first encounter would make me feel awkward; and 3) I don’t want to share information about my private finances. But it keeps happening! Literally the cost of my master’s is the first thing people want to discuss when they find out I just graduated (not the specific number, but that it’s expensive compared to the local public university). The next time it happens, should I mention that I went to school for half off? Or just let them assume what they will, that either I had help paying for the degree or I’m drowning in student loans? Is this just idle office gossip and I shouldn’t let myself be bothered by it?

I don’t think you need to clarify anything. This is likely to fade into the background once they know more things about you.

But given that people keep bringing it up, there’s nothing wrong with saying in response, “Yeah, I had a scholarship or I couldn’t have gone there.” That’s not terribly private info and it sounds like you’re feeling uncomfortable with your colleagues not having that context. You don’t need to get into all the details (that it was 50%, that you worked full-time, etc.) — that’s likely to sound defensive, and you don’t owe anyone all of that. But a brief “yeah, a scholarship made it possible” would probably give you peace of mind that it sounds like you don’t have right now.

3. My voluntary task has suddenly become mandatory

I’ve been working as a system administrator for a small company (less than 500 employees) for about a year and a half now. I’m one of four team leaders in my department with no direct reports, so I’m a sub-department of one. Nearly all of my essential duties require a specialized skill set that only I possess, and these duties can’t be placed on the back burner if we want to continue to have a functional system. In fact, my job description has zero language about “other duties as assigned,” and I was told when I was hired that that was intentional.

Last summer, I volunteered to participate in a large-scale project with another department that doesn’t require any specialized knowledge but does involve two-hour blocks of time that require a lot of physical and mental stamina. Over the next few months, I was assigned to four different time-sensitive projects that can’t be done without my skill set, and I know of at least two more due to begin in the next few months. I realized near the beginning of the holidays that my workload was becoming unsustainable, so it made the most sense to me to step down from the large-scale project, especially considering the fact that our company hired six temporary staff specifically for this project, bringing the number of participants to twenty-five people.

To my great surprise, my supervisor was and is adamant that I continue to participate in this project. I reminded them as diplomatically as I could that my participation was voluntary and that they now have six new staff to help. When that was met with a shrug, I finally asked why one person stepping back from a project that involves the majority of two departments would make a significant impact, they struggled for an answer and just said, “People might not like it.”

I was told that the only way I would be allowed to step back from this project is to get a medical exemption, which I’m now pursuing, but my question is this: is it standard for a task/project that was taken on voluntarily to become required without notifying the employee and/or revising their job description? If there was any way for me to continue helping with this project, I absolutely would, but at this point, I’m putting my physical and mental health in jeopardy by trying to juggle it with everything I was actually hired to do.

Yeah, that happens. It can be for legitimate reasons, like that once you volunteered they planned around you and it would cause problems (budgetary, staffing, political, other) to have you suddenly pull out. Your manager’s explanation of “people might not like it” doesn’t sound like this is necessarily in the “legitimate reasons” category, though (although who knows what more there might be to it that she didn’t or couldn’t explain).

Separately, it’s very common for people to get assigned work that isn’t in their job descriptions (whether or not they have an “other duties as assigned” line in there) and for job descriptions not to be regularly updated.

Related:
what to do if your workload is too high

4. Would dressing down help me better support my coworkers?

I’m a 37-year-old, not unattractive cisgender heterosexual white man. I’ve spent my entire (still-youngish) career in female-dominated vocations and workplaces. This feels completely normal to me at this point, although I try to stay self-aware and reflective about my behaviors at work.

I overdress slightly for my job, always have. I’m very good at what I do, but my responsibilities are not overly difficult, nor do I manage anyone. My comfort zone is the Jim Halpert look: dress shirt with sleeves rolled up, khakis, and an unassuming tie. It works for me, I like it, and it helps me distinguish between Work Me and Home Me.

I am also regularly assumed to be in charge — or at least much more influential than I actually am. This happens with coworkers of all tenures, community partners, and even just contractors who show up at the building. When addressed in this way, I work hard to redirect or clarify my role.

Should I dress down a bit in order to reduce my apparent level of authority so that my coworkers are more likely to be addressed in a way that aligns with their professional status? Is harm happening here? My coworkers and I have joked about this common dynamic before, but now I’m (finally?) wondering if this has been a hint all along, or at least if there’s more I can be doing to support others.

I think you’re likely to be assumed to be in charge some of the time no matter what you’re wearing, simply because you’re a man and people are still programmed to assume authority figures are men … but it’s also true that if you’re the only one dressed at “tie” level, that could be contributing. I hate to say that you should change what you’re wearing when you’re happy and comfortable with it … but yeah, if you want to be an ally to the women you work with, it could be interesting to see if anything changes if you dress slightly down.

(That said, there can be some amount of value in people who make socially-programmed assumptions hearing a man reject externally-conferred authority and saying, essentially, “Nope, talk to her, she’s my boss.” Is that small record-scratch moment a seed that helps their brain make fewer gender-based assumptions in the future? I don’t know and I’m probably over-thinking it, and in a female-dominated field it might not make a difference anyway … but I think this is more complicated than it looks on the surface.)

5. What to say if interviewer asks if I know my (now fired) former bully

Soon I will be interviewing for a position in a different company than I currently am at but one that I have worked for previously, for an entirely different department and location than I worked at previously. The department I’m interviewing for is the same department that my former lead went to. This former lead was not a nice person and bullied me and another coworker for most of the time we worked together. She also was fired from the department I’m interviewing with about a year ago. I don’t have any of the details on why she was fired, but knowing how hard it is to get fired at this company and how quickly it happened, it must have been pretty bad.

There’s a good chance that if I get past the first round of interviews and interview with the hiring manager, someone is going to notice that we overlapped and ask if I knew her. I don’t want to lie and say no. But I also want to distance myself from sounding chummy with her because we certainly were not friends or even friendly. I know that it’s probably not very professional to tell an interviewer that I knew her but we didn’t get along. So if someone asks if we knew each other, what’s the best way to answer?

“We did overlap some of the time I was there, but I don’t know her well.”

You’re not likely to be quizzed on what you thought of her; you’re just acknowledging that yes, you did overlap.

I delay writing back to people and then never do it — can I fix this?

A reader writes:

I have a terrible block when it comes to writing (back to) people. I get very anxious about writing the “right thing” in different situations — when I need to say no (even for a trivial reason like “I don’t have time this week for a call”), when I’m not exactly sure how to answer, when I need to give a critique, or when I need to ask someone for something — and I put it off. Then the longer I wait, the more guilty I feel.

In general, I don’t do this with my own colleagues or clients or partners. It tends to happen with others. For example:

* When I left a previous job (voluntarily – they didn’t want me to leave) I didn’t let my broader contacts know, only my direct clients, as I was embarrassed that the job hadn’t worked out.
* I promised to check around for a contact with any ideas for possible funders of a documentary she was working on, and never did.
* I was informally offered a role as a consultant with a network whose work I greatly admire and instead of directly saying, “I’m probably going to be joining another org, but thank you so much,” I said “sounds great!” and never got back in touch.

Often I’m not quite sure how to respond and I don’t want to send a less-than-fully considered answer (this is where my perfectionism plays out at its worst, although I am managing it okay in most other ways), but then end up never writing, e.g. I don’t know the answer to a question that’s being asked, I’m unsure of the right words to phrase an email that I’m worried the other person may not like, or even I’m feeling so happy about a piece of good news that an email seems inadequate and I think I should send a card instead but then end up not getting in touch at all, etc.

Or I’m avoiding discomfort, e.g. I don’t want to say no to someone asking for funding, I don’t want to say that I don’t have time in the near future to talk with someone who’s asking for a short call, I am reluctant to reach out to someone I haven’t talked with in a while to ask them for a favor, I don’t want to ask someone to do something, I’m not ready to think about whether or not to take on someone who’s asking for an internship for a summer that’s still eight months away…

There seems to be a short window of a day or two or three within which, if i could respond, I would be able to do so in a non-anxious way. After that, the guilt at not having responded in a more timely manner kicks in, I then feel like I need to make up for my delay by writing “an even better” note, but since nothing has changed that would make that more likely, I still don’t do it and it spirals from there.

Despite this habit, I’ve done well in my career so far, thanks to many advantages, lots of luck, and a good work ethic (other than this bad habit). I currently work on the management team at an NGO working for a cause I care deeply about, and was recruited into my last three jobs based on my reputation or their past experience of working with me.

But writing the above out, I’m ashamed. I would be shocked if I heard of anyone else in a senior role in an organization — or indeed anyone who had managed to make it to middle age – acting like this. It’s absolutely not who I want to be either as a professional or as a friend. And yet I can’t seem to shake this habit.

First, fundamentally: How can I change this? Can others relate or am I alone in this neurosis? Any advice on helping to get past this block of my own making?

Second, for this situation overall: Is it too late? Is there anything I can do to make up for my (lack of) response? I’m fully prepared that many of my relationships will never be the same, but is it still better to reach out anyway? Is there anything I can do to at least partly make amends?

Third, practically speaking: What should I say? How much should I try to apologize / explain? There is no good excuse for my (lack of) action. The problem is that my good intentions aren’t translating into actions. Yet it sounds insincere to say, “I’m sorry, please know i’ve been thinking of you” (“if you were thinking of me why didn’t you get in touch?”) And I don’t want the focus to be on me. Yet I feel like I should say something that indicates how sorry I am because I don’t want them to think I didn’t care.

What else should I say? Respond to their request even if it’s no longer needed? Say that I was thinking of them and wanted to say hello? Update them on what I’m doing? Offer to be of help in general? Send along an interesting article? Etc.

Any advice would be so much appreciated. Thank you so much.

You can change this! Can we make this your new year’s resolution? I really do think you can change this, and it will probably be easier than you think once you try it.

Some things that I think you’re not accounting for:

1. People are aware that other people are busy! If you respond a few weeks late and say something like, “I’m so sorry for my delay in responding to this — I’ve been swamped and in triage mode, but I wanted to get back to you even though it may be too late,” most people will understand. They’ll appreciate the response, they’ll get that you’ve been busy, and they’re unlikely to think negative things about you. Busy-ness is a known state. If you don’t reply at all, that’s when you’ll seem unreliable. If you don’t respond at all, people will be more likely to think “There’s no point in emailing Jane about this because she didn’t respond last time” or even “Huh, Jane never got back to me, that feels kind of rude.” But responding late — even very late — changes that, as long as you acknowledge the delay and include some kind of explanation or apology.

2. People understand no’s. Really, they do. When someone asks you a favor, 99% of the time they’re aware that the answer might end up being no. As long as you’re nice about it, it’s really pretty normal to say no to things. I suspect you just need the wording to do it, so here are your new form letters:

  • “Thanks so much for thinking of me for this! I’d love to say yes, but my workload is crazy right now, and I’m trying to be disciplined about not taking on anything new. So I need to pass, but the project sounds great and I wish you luck with it! I’d love to hear how it went when you’re done with it.”
  • “I’m in triage mode with my schedule this week and next, to the point that scheduling a call would be hard. I can answer a quick question or two over email if that would help — but if not, I understand and hope you can find the answers you need some other way.”
  • “Thanks for contacting me about this. I’d love to say yes, but I’m fully booked for the next couple of weeks. I’m sorry I can’t help!”

3. Put yourself in the other person’s shoes: If you ask someone for a favor, would you rather hear a “no, I’m sorry I can’t” up-front, or would you rather hear “yes” and then spend weeks/months wondering why it’s not happening and why the other person ghosted you? It sounds like you are putting way too much weight on satisfying people with an immediate “yes” and way too little weight on what happens after that. People care about what actually happens, not what you say will happen. So by saying yes and then disappearing, you are setting people up to be confused/frustrated/hurt/disappointed/angry. It’s like in your quest to avoid a mild flick on someone’s arm (the immediate “no, sorry”), you’re punching them in the gut a month later instead. It’s not a logical trade-off.

4. You cannot go through life ensuring that all interactions with other humans are free of discomfort. You are going to sometimes have to deliver uncomfortable news, or say no, or ask someone for a favor. In your quest to avoid doing that stuff, you’re actually just signing yourself up for a whole different (and worse) type of discomfort — the discomfort you’re feeling now about being someone who flakes out on people. So there’s really no discomfort-free path. It’s just a question of which kind you want. If I asked you to choose between (1) mild, up-front discomfort of saying no/delivering bad news/etc. or (2) long, lingering discomfort of knowing that you let someone down/flaked on a commitment/stopped responding, and now need to feel awkward for months/years about contacting them, would you really choose #2? I don’t think you would, but you’re picking it now by default because you’re so focused on avoiding #1 that you’re not being clear-eyed that #2 is the price.

Assuming you want to interact with other humans, you’ve got to pick #1 or #2. There are no other options.

Okay, now some concrete recommendations of what to do going forward:

1. First, no, it’s not too late to respond to some of these people. Even if it’s been months, you can email and say, “I’m so sorry I never got back to you about X over the summer. My schedule got overwhelming, and I should have reached out to update you sooner. I’m sorry I wasn’t able to help with this, and I hope the project ended up going well.” (You do not need to then do the work you promised; in most cases, it’s going to be too late to be useful. Although if you’re still willing to, you can say, “Would it still be helpful for me to do X now? If so, I’d be glad to, although I realize the window may have closed.” But don’t offer this unless you’re 100% committed to doing it this time. If there’s any chance you won’t, it’s better not to include that offer.)

2. It sounds like you’re not just declining to say no, but that you’re also saying yes to things you don’t necessarily want to do, like that contact who wanted ideas for documentary funders or the offer for consulting work. I very much know that feeling in the moment of “sure, of course I can do this!” and then realizing later that you can’t or don’t want to. Obviously, you want to get better at thinking things through before you commit to them, but if you do find yourself in that position, in some cases it’s okay to write back and say, “I know I said yes to this, but I’ve realized that my schedule is making it impossible to do it justice. I will definitely let you know if I think of contacts for you, but for now it probably doesn’t make sense to count on me for this.” Obviously you can’t do this when it’s the week before someone’s wedding and you agreed to make the cake for them, but if it’s more like “Bob asked six people, including me, to read his screenplay,” it can be an option.

But ideally, you’d head that off by being more realistic right from the start. Some things you can try:

  • Don’t say yes to anything unless you are willing to put time on your calendar right now to do it in the next week. If you’re saying yes thinking you’ll do it at some hazy future point, say no because what you’ve learned is that it’s not likely to happen. (This won’t work for everything, but it’ll work for some things.)
  • If you don’t feel equipped to figure out if your answer is yes or no right now, say that and ask for more time. That person who wants an internship eight months from now? Write back and say, “I won’t be able to start planning for fall interns until June. Can you reach out then and we’ll talk more then?” That job offer you accepted that you didn’t actually follow through on? It might have been better to have said, “Thanks for this offer! I’d like to take a few days to think it over, but I’ll get back to you by Friday.”

3. Stop waiting for perfect. In most cases, people like timely responses more than they like “perfect” responses written several weeks too late. Effectively immediately, take “perfect” off the table as a goal or at least redefine it. For you, “perfect” is “I respond within two days,” regardless of how flawless the content is. In your case, “flawless” ends up meaning “never happens,” so it can’t be in the equation.

4. Set aside 30-60 minutes a day to deal with emails that you’re avoiding. Every day between 9 and 10 a.m. (or whatever you choose), you’re going to sit down and respond to the emails that you’ve been putting off. If you don’t know an answer or don’t have time to fully consider a question, in most cases you can say that. It’s okay to say “sorry, but I don’t actually know” or “I’d need to take more time to think about this — do you want to give me a call so we can talk it through?”

And since you sometimes put off emails thinking you’d rather send a card, and the card never happens, permanently take cards off the table as an option. You no longer send cards in this context. You send emails. That’s it. The emails have the big advantage, in that they will actually arrive.

5. You can take a similar approach with non-email stuff that you’re avoiding. I once read about something called “guilt hour,” where a bunch of office mates would meet in a conference room and take turns announcing the undone task they felt guilty about putting off, and then they’d each spend the rest of the hour tackling that task. Have your own guilt hour.

This is already a long answer and we haven’t even covered everything, but start here. If you really do these things, it’s going to solve a big chunk of the problem. And I think this stuff has its own momentum — once you get into these habits and see how frickin’ nice it feels not to be walking around with tasks and guilt hanging over you all the time, it becomes self-reinforcing. It’s easier to keep making these choices when you see that they leave you feeling good, not bad like the previous methods did.

Try it and tell us how it goes?