update: my boss is pressuring me to consult after I leave for a new job

Remember the letter-writer whose boss was pressuring her to consult after she left for a new job (#4 at the link)? Here’s the update.

Thank you so much to you and your readers for your advice/reassurance. I’ve been in my new role for about a month now and am doing well. It’s been a steep learning curve in a number of ways but I’ve been working really hard to get caught up.

I’m so glad that I didn’t end up doing the consulting — I’d have been burned out for sure. There were two instances that solidified my decision to say no. The first was a meeting where she turned to me and said, “If you can consult, we can add this to your to-do list.” (My immediate thought–whoa, no. The task she was talking about was not at all related to the project she had previously wanted me to work on). In that same meeting, she also made a joke about how “cruel” I was to leave in front of two colleagues from other departments (a joke — dramatic and not exactly making me want to help her out more).

When I told her that I would give her my full focus for my time there and would prefer to do the same with my new employer, she jumped to “Did they tell you no? Would it help if I called and talked to someone?” I told her no, that it was my decision and that I felt it would be too much of a time demand to balance both. She was ultimately okay with it and even offered to give me a great reference for future roles.

Interestingly, that steep learning curve in my new position that I mentioned has a lot to do with her. She was so overbearing (about my personal life — I mentioned in the comments that she really thought I needed to break up with my boyfriend, who she’d only met once or twice and about whom she knew very little) and would always refuse suggestions from entry level staff so much so that that mentality has actually stuck with me. I think of myself as someone who is creative and speaks up, but after working under my previous boss, my default has become not speaking up and getting extra approval for everything. I’m working on pushing past this, especially because my boss has made it clear that she wants to hear my ideas and trusts me to handle certain projects independently. It’s awesome that my opinion is valued and I’m trusted and I’m trying to get used to that.

I have gotten a few emails with questions from my replacement and one former colleague. I’ve tried to be helpful, but they often are not simple questions about where a file can be found and are more about how I would recommend they handle X issue or project so I’ve had to put boundaries up–primarily by responding with “X folder will give you the information you need” and leaving it at that.

Thanks again for your advice!

what’s the best/funniest/weirdest email rant you’ve ever received at work?

Last week’s post about a 12-paragraph midnight rant about office supplies revealed that we all love a good rant, especially when we can just watch from the sidelines.

So we need more. This is a call to share the best office rant you’ve ever received via email (or voicemail or other methods, for that mater). We’ll define the scope of acceptable rants as widely as possible — customer rants count, as do blaze-of-glory resignation letters. You can summarize the rant below, or you can post it in its full glory if you’re willing to.

I feel obligated to mention that if you post the actual rant, there’s a chance that the rant author could someday find it here. It’s a  small chance, as the universe of blog-comment-readers isn’t a massive one, but a chance nonetheless, so proceed with that awareness.

pregnant bartender, lunchtime meetings, and more

It’s five answers to five questions. Here we go…

1. I’m worried about our pregnant bartender

I own and operate a busy nightclub, and one of my bartenders is six months pregnant. She was pregnant last year as well, but miscarried four and a half months in (this detail is relevant). I asked the bartender, let’s call her Trudy, a few weeks back how long she’d like to keep working, and she said she’d like to work right up to the due date. At the time, I said okay. It’s her decision, I thought, and I don’t think I’m allowed to pull her off of the schedule for being pregnant anyway.

Fast forward to last weekend. Busy Friday night and Trudy starts to feel like something is wrong. She’s upset and crying, so we send her home immediately and work the rest of the night short-staffed. We hear back the next day that she was extremely dehydrated and stressed out and she’d started having contractions. The baby is okay, thankfully.

I had assumed from jump that Trudy would take herself off of the schedule if and when her health or the baby’s health was in jeopardy, but she was gunning to work the next night and was looking to pick up extra shifts the following week (she told me she needs the extra money). The rest of the staff is worried, I’m worried, and I wouldn’t be able to bear it if anything were to happen during a shift. How do I approach this?

Federal law is really clear that you can’t compel an employee to take leave because she’s pregnant, as long as she’s able to perform her job, even if you think you’re acting in her best interest.

It sounds like you’re assuming that her issue on Friday night was caused by working, but that kind of thing can happen whether or not someone is working. There’s no way to know that work caused it … but even if you could know, it’s still her call to make.

Treat her like any other employee who had a temporary health situation crop up while at work: give her an appropriate amount of time to handle it (which you did), and then trust her to manage her own health and trust that she’ll let you know if she deems it in her own best interest to stop working. She’s the only one who should make that call.

If there starts to be a pattern of her needing to leave mid-shift, you can of course address that — as long as you handle it the same way you’d handle it for any other employee with a temporary disability (not that pregnancy is a disability, but that’s what the law says).

2. Weekly meetings scheduled during lunch

I work at a small medical practice consisting of about 15 employees. We work from 8-5 with one-hour unpaid lunch. We’re all salary and this is a fairly new practice. Our employer has decided to call weekly lunch meetings and these usually take up our entire hour break. We’re told we can bring our lunches to the meeting but they never actually provide lunch for us.

I’m one who never brings lunch to work because I enjoy getting out of the office everyday. My position is a stressful and often a very demanding one. I look forward to this time to decompress, get a breath of fresh air and step away from the phone. I often run errands or go home to walk my dogs (I blessed I live five minutes from work)

Am I wrong to consider this hour of unpaid time as “my time”? I feel that my employer is wrong to expect us to spend nine hours at work and only pay us for eight. If this was a once a month thing I wouldn’t mind as much but weekly seems like an “abuse of power.” I’ve heard other coworkers mumble under their breath and outright complain when no one from management is around but no one will speak up.

Well, the first issue here is whether you’re exempt or non-exempt. At least some of you are almost certainly non-exempt and thus must be paid for all of the work that you do, including these weekly lunch meetings, and would need to be paid at time and a half for that hour if it puts you over 40 hours that week, which it sounds like it would. (Keep in mind that whether you’re exempt or non-exempt isn’t up to your employer; it’s a government classification that depends on your job duties. And there are almost certainly nonexempt employees working in a medical practice, if you have front desk staff.)

But if you’re exempt, then you’re not being paid hourly; you’re being paid for the job. In that case, I’d stop looking at your normal lunch hour as unpaid, because that doesn’t really work in an exempt framework. Rather, you have set hours of 8-5 and it’s okay to take a one-hour lunch break within that time — but you’re salaried, so it’s not about whether a specific hour or numbers of hours are paid or unpaid. That’s part of the deal with being exempt.

All that aside, if you and your coworkers hate these lunch meetings, speak up. Lunch meetings once a week aren’t particularly outrageous, and they don’t really qualify as an abuse of power (unless non-exempt staff aren’t being paid for them, which would be illegal). But if you all feel strongly that you don’t want them, speak up and say so. For example: “Our jobs are stressful and we rely on lunchtime to be able to decompress and come back to work refreshed. Can we schedule these at a time that isn’t lunch?” That’s perfectly reasonable and a decent manager would want to hear it, and if several of you say it, it will probably carry some weight.

But if no one is willing to say something, then yes, it will probably continue because your management can’t read your minds.

3. Turning down a freelance client whose work I’m uncomfortable with

I’m a full-time freelance copy editor, specializing in manuscripts for independent/self-publishing writers. A couple months back, I had a client who needed help with the copy for his Kickstarter page; he was hoping to fund a book he wants to write and publish about academic corruption.

I edited the content, which included a sample from the book he wants to publish; while doing so, I noticed that in the book he named universities and individuals that he claimed were involved in unethical behavior. I finished that project (I have no idea if his Kickstarter was at all successful), and now he’s contacted me again, wondering if I will edit a letter about academic corruption that he’s sending to donors of a school; he would also like me to edit the book he wants to publish.

The fact that he’s naming names in his accusations of academic corruption gives me pause. If someone were to sue him, could I also be named in the suit even though all I did was make sure his copy was grammatical and met Chicago Manual of Style standards? I just don’t feel comfortable editing the letter or the book. I would like to pass on editing anything more for him but I don’t want to make him mad enough to trash me and my services (word-of-mouth reputation is pretty important, especially as I’m still in the early phase of this career).

I doubt you could be held responsible, but note that I’m not a lawyer and should not be trusted on that question. Regardless, though, a good go-to line for turning down freelance work is this: “My schedule is fully booked up right now so I’m not taking on any new work. I’m sorry I’m not able to help, and I wish you all the best with it!”

The potential downside of this line is if you think he’ll hear from others that you are taking on new work, or if you don’t want him to discourage others from contacting you with new projects. In that case, I might be slightly vaguer: “Because of my schedule right now, I don’t think I could do it justice.” That still comes with those same potential downsides, but it’s less of a concrete statement that no one else with work should contact you.

Another alternative is just to be honest about your reason: “I admire what you’re doing, but I feel like it might be a risk for me to take it on at this early point in my career. I hope you understand.”

But really, I’d just go with “too busy.”

4. Was the amount of vacation in my offer letter incorrect?

Thanks to your advice I got a great job offer and accepted it. Way better than my old job, and I’m really happy. I noticed that the amount of vacation (and sick time) I earn is different than my offer letter. I mentioned this to my partner and he says that is standard, that when they say 10 days, they mean 10 days if you start Jan 1. I started mid-February and it’s not a deal breaker for me, but I am a little disappointed. Is my partner right that this is standard? The offer letter said “X days per year.”

Yes, that’s very standard. Usually vacation time is accrued with each pay period rather than front-loaded; in other words, if you get 10 days a year, you’ll earn .83 days per month (.83 x 12 months = 10). So if you start on January 1, you’ll accrue 10 days over the course of the year. But if you start on June 1, you’ll only accrue six days. And even with employers that front-load it and give it all to you at the start, they still usually (although not always) prorate it if you start partway through the year.

Think of it this way: If your offer letter lists a salary of $50,000, you’re not going to get the full $50,000 this year if you start in February — it’s divided by the number of pay periods and paid out that way. It’s typical to prorate time off in the same way.

5. Do employers look at old applications you submitted in the past?

I am currently on the job market. I am wondering whether employers retain all resumes you submit. I would like to remove one negative job experience (but my first leadership position) and only use it in cases wherein I am applying for leadership positions. I have realized through trial and error that it is better to leave off the experience where I just lasted three months due to a toxic work environment. Do employers consider all resumes you have submitted in the past?

It’s possible, but not super likely. I’ve on occasion looked back at someone’s previous application to get a sense of what’s changed since I last talked to them, but I had a specific reason for doing it. In general, it’s not going to be something that happens as a matter of course.

my boss is having an affair with a coworker and I found out from his wife

A reader writes:

My boss is having an affair with someone in my organization, and I learned the news from his wife.

I’m a manager of a business unit of about 50 people. I have five direct reports, but I ensure that everything is running smoothly for all 50. I like my role and I’m respected here.

My organization provides a great working environment and it’s been my safe haven during the past year, as I’ve been going through a separation with my husband and have filed for divorce. My work life has been my calm, refuge, and my place of productivity and creativity during this transition. A small number of people in my office know about my divorce. The interesting thing is, as soon as you tell people you are divorcing, people feel open to confide in you about their own marriages. Three people in my office have confided in me already, and two of those are my boss and his wife. Note: his wife also works in my department, but does not report to me.

I truly respect and like these people, but I’m in a very awkward spot. My boss indicated that, like me, he is also having marital trouble. He didn’t go into detail, but he told me he’s not the same person he was when he married and he told me imagines a different future. My ex assaulted me and I think initially his wife came to me to be a friend to me. When she came to console me, she quickly began sharing with me many details about their marital shortcomings: the younger women he’s enthralled with, the stress she’s experiencing in her marriage, and the effects on their two teenage children. She tells me she thinks I’m strong and respects my decision to stand on my own.

I know she’s getting the counseling that she needs and she doesn’t stop in my office often (once every 4-6 weeks), but when she does stop to see me, I feel very uncomfortable and I worry for days after. I admire and respect both of these people. His wife is intelligent, gentle, and kind, but I can’t be her secret confidant.

Please tell me what I should say to his wife the next time she stops in my office and closes my door. I have not talked about this to anyone in my organization and I don’t plan to. I must set boundaries immediately with her, but without making an enemy. If he’s having an affair with this younger woman in my organization, you might expect the news might have an impact on his career, but given his power here, I doubt the consequences would be severe. I am, however, worried about my own job security now that the boss’s wife sees me as her confidant.

Whoa, yes, I can imagine how uncomfortable and awkward this is.

I’d say this to her: “Jane, I’ve realized that I shouldn’t keep talking with you about your marriage, because I work for Rupert. I like and respect you so much, and I want you to know that it’s not a reflection of anything other than concerns about navigating the work relationships. I want nothing but the best for you and think you’re a great person — I just realized I shouldn’t know some of this.”

If she’s as kind as you think she is, she’ll get this. She might feel a little embarrassed or awkward, but that’s sort of inherent to the situation. One thing that may help, though, is finding other reasons to talk to her (about non-marriage stuff) quickly afterwards. For example, if you talk to her about Lamar Odom later that day (please, can we all talk about Lamar?), have a normal work conversation with her the next day, etc., you’ll demonstrate that she doesn’t need to feel weird and the relationship can continue to be a pleasant one, just minus the really personal marriage confidences.

should you tell your boss you’re looking for a new job?

A reader writes:

I have a good relationship with my boss and enjoy my current job and employer, but I’m about to interview for another job that is both a career step up and a shorter commute.

Do I tell my boss the real reason I’ll be requesting time off is to interview, as a courtesy to her? If I don’t tell her the real reason for the time off, what do I say? I won’t lie, and I suspect that being vague will tip her off anyhow.

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

recovering professionally after an internet hate campaign

A reader writes:

I’m a woman in an industry that’s typically male-dominated. Recently I was interviewed about a project I worked on and spoke about the historic sexism in the industry and my company’s goals to be more feminist and inclusive.

Well. You’d think I said I liked to kick babies for fun. Certain sections of the internet have exploded with hate against me. My company has been flooded with threats and harassment. I’ve had to completely shut down my internet presence.

Fortunately my company has been amazing and totally standing behind me. I’ve been thinking, though, of what I’ll do when I eventually move on. I doubt there’s a company in the industry that hasn’t heard of me at this point. If I want to look for new opportunities in a year, two years, five years, how do I handle it? Not mention the incident unless they ask? Address it in the cover letter? Or wait and bring it up in the interview?

Do I warn the company that any public presence on my part might bring them unwanted attention? It’s true, but I don’t think many people want to hire a stick of dynamite.

Ugh, I’m so sorry you’re dealing with this.

Here’s how I’d look at it: Imagine if your company weren’t handling this as well as they are. You want to screen for companies like them in the future. This is going to give you a pretty clear-cut way to do that screening. A sucky, unfair, shouldn’t-have-to-even-think-about-it tool for screening, but it’s an effective tool nonetheless.

I imagine what you’re thinking is, “Yeah, but a company could be great and still not be excited about taking this battle on.” But I’m going to argue that if you’re good at what you do and have the support of your colleagues (which you do), a good company isn’t going to shy away from this in a few years. Also, a few years is a long time with this kind of thing; it will almost certainly be old news and you will be the awesome woman who, side note, had to put up with a bunch of ridiculous crap a few years back.

I don’t think you have any obligation to proactively bring this up when interviewing with future employers, unless it comes up organically and you want to talk about it. I think the fact that you’re worrying that you might need to is a sign that you’re still mired in the current trauma of what’s happening — you’re feeling like this is now something about you that of course you would have to disclose, that you are tarred by this. But it’s not something about you and you are not tarred. You did a normal and reasonable thing. It’s about other people. Their mud splattered on you, yes, but it is not a part of you.

That said, depending on how all this is feeling in a few years (and I promise you that it will feel different then than it does right now), it might bring you peace of mind to bring it up once you already have an offer. You could frame it as, “Hey, I don’t know if you already know this, but I wanted to mention that I got a bunch of criticism a few years ago from people who didn’t like an interview I gave about my company’s efforts to be more inclusive of women. It’s blown over, and my company was awesome about supporting me, but if it ever comes up in the future, I didn’t want you to be blindsided.” It’s very unlikely that a company will pull an offer over this, and the point of disclosure would only be to help you — to give you the peace of mind of knowing it’s not going to surprise them later, and to use their reaction to give you some useful data about whether you’ll enjoy working with them.

Read multiple updates to this letter here and here.

I’m a heroin addict and need time off to get clean, my boss told me I’m overpaid, and more

It’s five answers to five questions. Here we go…

1. I’m a heroin addict and I need time off to get clean

I have been working at my current job for about eight months. I’m a pretty good employee, just got a raise, am asked to assist in other departments, etc. I have a good relationship with my manager and no performance issues. The only real issue that hasn’t even been addressed by my manager is that I only have two PTO days left (it’s only April; I was given 14 in the beginning of the year) because I’m pretty much a huge heroin addict and the reason for my absences is that I either am too dope sick to work or mismanaged my money that I don’t have enough for the bus (mind you, I’m 22, no kids, and live in one of the poorest cities making more money than any of my peers…I should always have money).

I’ve been on heroin for about three years now and am very functional and pretty unassuming since I’m attractive, young, smart, and since I snort it, have no physical signs of abuse. Sadly, I am starting to lose control and cannot break this habit and feel the only way to do so is either go to treatment (have to figure out a way since I opted out of health insurance so I can have more money in my paycheck) or detox at home. But I don’t have the PTO to do so. Would it be a good idea to talk to HR to give me some time to take care of myself? Will a company be sympathetic to this? (Mind you, I am very valued and have helped my manager tremendously in making our department more productive and organized, so I think I am a valued member.) Even if they don’t afford me more days, would I get fired for admitting my issue in an attempt to get unpaid leave? Also, I was not drug tested for this job. It’s a family-owned business. I need help and don’t know where to start.

Okay, first the law: If your employer has 50 or more employers, you’re qualified for leave under the Family and Medical Leave Act (FMLA). FMLA allows you to take off up to 12 weeks per year unpaid for medical reasons; you can’t be fired for it.* If your employer has 15 or more employees, you may also be protected by the Americans with Disabilities Act, which prohibits discriminating against people with disabilities, which in many cases includes drug addiction.

As for what to tell your boss — I was going to suggest that you be vague and just say it’s a medical issue that will require hospitalization (although you’d probably need to disclose more if you want the protection of the ADA). But everything I read from addiction centers seems to suggest telling your employer that you’ll be going to rehab. Personally, I’m not sure about that element, and I think you’re the best judge of how your employer will react.

* As I was finalizing this post for publication, I realized you’ve only been there for eight months. Since FMLA protection doesn’t kick in until you’ve been there a year, I’m now coming down on the side of being honest that you want to check yourself into rehab and seeing what you can negotiate with your employer. And even if they won’t agree to hold your job, I’d prioritize the rehab and your health over the job. You can get another job, I promise.

Read an update to this letter here.

2. I share a co-working space with a jerk

I’m having an issue with a person who sits near me in a shared co-working space. She and I work for different organizations but are in the same industry, so maintaining a pleasant acquaintance-ship feels important.

This young woman sits across from me and is incredibly abusive to one of her older coworkers – who she appears to outrank but who does not seem to report directly to her. She is unnecessarily biting and rude throughout the day to this woman in person, and when the older coworker is not in the office, complains about her loudly to their other coworkers. It’s not my organization, so I don’t feel comfortable saying something directly, but it’s so hard to listen to all day. I have taken to constantly listening to music through headphones while working at my desk, and will likely be able to relocate to a different desk in a few months, but do you have any ideas for me as to how to address this problem in the meantime, if at all?

Ooooh, this is tough since she’s not actually a coworker. If she were, I’d suggest talking to her privately and saying something like, “I’m sure you don’t realize this, but the way you talk to and about Jane comes across really harshly. It’s difficult to hear, and I’m sure it must be even harder on the receiving end.”

But in this case, because you don’t actually work together, you have less standing. Depending on your relationship, though, you might be able to say something similar. Or you might be able to speak up in the moment — even a just well-timed “wow” or “jeez, Cordelia” might make her realize how she’s coming across (and if nothing else, might make the targeted coworker feel better).

3. My boss told me I’m overpaid

I make a good salary at my job and have other privileges, like getting to work from home one day a week. I just had a baby, which has impacted my work/life balance but probably not dramatically, and no one has said anything to indicate that it has. I make more than most of my peers, but I also have more responsibility and do more things..

I was in a meeting with my boss, and we were talking about a new initiative I thought of to get our patients a discount on Vitamix blenders (they have conditions which would make this advantageous). I mentioned that they were very expensive and that I had one, and joked that I only had one because my car had been totalled and I was able to use the insurance payout. (We have a very collegial relationship, and this would not be out of the ordinary/inappropriate to share.) He laughed and said, “That’s okay, I know we overpay you.”

I’m sure I looked briefly surprised and hurt (I don’t have much of a poker face), but I took it in stride and just sort of clumsily went on with my pitch for the project.

I have been thinking about asking about taking on new responsibilities and a promotion/job change within this department, to a more middle management position. I’m not sure when, but now I’m not sure what to think. I wouldn’t want to take on more responsibility without more money. My annual review is coming up, and I had been planning on asking about a long-term plan for moving on up, but now, I’m not sure what my strategy should be. My boss is usually very candid, but very careful with words. What do you think? Was that just offhanded ribbing, or was he trying to tell me something? Is this intel, or am I overthinking/being neurotic?

You are reading way too much into it. It sounds very much like an attempt at a good-natured joke to me, not a serious message that he thinks you’re overpaid. Put it out of your head and pretend it never happened.

4. Can I tell a library patron that his resume is terrible?

I work as the director at a very small public library, so I basically wear all the hats! One part of my job is assisting people who need help with the computers. Lately, I’ve been helping an older gentleman who is applying for jobs. He told me he retired, but now needs to find a second career, unrelated to his 40 years of previous experience.

He was applying for a job online, but only had physical copies of his resume with him, so I offered to scan it for him and email him the scans. Well, it was seven pages! There was a page for each job he had, including giving out promotional samples. There was also a page listing equipment he was familiar with — technical equipment, but also things like office copy machine and his particular brand of cell phone. Also the email address on his resume didn’t work. The email he actually uses is in someone else’s name.

I want to tell him that he should tailor it to the field he wants to get into, not the field he was in. And I want to tell him to trim it down to a page or two! But this is my first post-college job, and I’ve often been told I look younger than my age. I’m afraid that he won’t take me seriously, or that I’ll be meddling. He hasn’t asked for help with the resume, just with the computer. Also, I wonder if I help him too much, if he’ll be misrepresenting his computer skills to a hiring manager. What do you think?

I don’t know what the professional boundaries are for librarians with stuff like this (but we have lots of librarian readers, who will hopefully chime in), but my thought would be that rather than giving him resume guidance yourself, you should refer him to some up-to-date sources. For example, you could say, “Most guidance on resumes says that your resume shouldn’t be more than two pages. Here are a couple of really good sources of information — I recommend that you take a look at them before you start sending out your resume.”

5. Is this an exception to the rule about not mentioning high school in a job application?

I’m one year out of college and am approaching the end of my AmeriCorps program, which will conclude in mid-June. I’ve begun my job search, and I’ve found a position at a public library I would love.

The application asks if I have experience working or volunteering in a library. I do — I volunteered for my first two years of high school and worked as a student worker for the second two years at this very branch. Many of my former coworkers and supervisors are still there, and I know I’m remembered fondly. I know convention says not to include anything from high school once you’re out of college, but would this be an exception?

I would just include it in my cover letter and not my resume, but this is a multi step government online application that asks flat out if I have this work or volunteer experience. What should I do?

Yes, I think you’ve found an exception to the no-high-school rule. When you’re being asked a direct question, you should answer it — even if it means referencing stuff from high school.

I was promoted, but my boss won’t tell anyone

A reader writes:

I work at a small media organization with a very casual environment. A great example of this: My boss doesn’t really “believe in” org charts. I began as a writer belonging to a very small team, but was promoted to co-manager of that team six months ago. The problem, however, is that no one in the company actually knows this. My promotion was never announced — no staffwide email, no mention in any kind of staff meeting. This has created some really awkward situations for me. I have to continually invite myself to meetings, insert myself in important conversations, and I constantly worry that I am not seen as equal to my co-manager. And so I have to keep telling people about my new role — “Hi! Did you know I’m actually co-manager now? Yeah, not a big deal, I just can’t keep track of who knows and who doesn’t!” — which is equal parts annoying and humiliating.

I have asked my bosses — twice — to make some kind of staffwide announcement, explaining both the uncomfortable position that not-announcing has put me in, and that this is making it harder to do my job. They’ve said that they will, they promise they will. No dice. May I repeat: It has been six months.

What do I do? If I have to ask them again, why should I believe they’ll actually do it this time? I just see them again saying they will, and then never following through, which leaves me right where I started.

I would bet money that this is rooted in your boss having an overly casual attitude about hierarchy (see “doesn’t believe in org charts”) and feeling vaguely uneasy about sending out a message that reinforces hierarchy … and maybe worrying that it will cause tension or issues with the people you’re now managing.

The biggest problem with that, of course, is that your boss does believe in hierarchy, as evidenced by the fact that she moved you into an inherently hierarchical role, and that she’s now asking you to do a job that depends on people understanding that you have authority, but without actually telling anyone that.

But I also bet that when you ask her to send out a staff-wide announcement and she says yes, she really does mean yes in the moment … but then her discomfort rears up and pushes it out of her mind.

That’s not reasonable, and it’s not fair for you. If she wants you to do the job she’s charged you with, it can’t be a secret.

So. Go to talk to your boss today, in person. Say this: “People still don’t know that I’m co-managing with Jane. It’s impacting my ability to do my job and causing problems like X and Y. You’ve said in the past that you’d send out a staff-wide announcement, but it hasn’t happened yet. Because of the impact it’s having on me practically daily, it’s important to me to get this taken care of ASAP. Can it happen this week — in the next day or two? And if not, can we figure out what’s in the way and how to resolve that?”

If your boss says that she’ll do it this week and then it hasn’t happened by Friday morning, go and talk to her again and say this: “I want to make sure you’re still planning to send out that announcement about my position this week.”

If she says yes to that and still doesn’t do it, then early next week sit down with her and say this: “I know you’d planned to send out the announcement last week. Is there something else going on that’s making you hesitant to do it? If there’s context to this that I’m not realizing, I’d really want to know.” It’s possible that there’s truly something going on that you don’t know about (some sort of internal politics, or who know what), but it’s unlikely that it’s actually warrants how this is being handled, and by framing the question that way, you might force your boss to realize that.

Also, at any stage of this, it could be helpful to offer to draft a message for her to modify (if the issue is that she’s busy and disorganized).

Alternately, while obviously it would be better if the message came from above you, sending it out yourself would be better than nothing. If you go that route, I’d first say to your boss, “Hey, it’s really impacting my job that people don’t know this, so I’m planning to send a staff-wide announcement about my role this week,” and then do it.

For what it’s worth, it’s easy to look at an issue like this and think your new job will always be plagued with problems. But I’ve seen this exact issue happen, and once the damn message got sent out, things were fine. (In one of those cases, the issue was that the boss had convinced himself that the message needed to be so perfectly crafted and would require so much thought that he kept putting it off … and didn’t realize how long he had put it off until the new manager got much more assertive about it.) Of course, it’s also possible that this is the sign of a boss who isn’t going to back you up when things get hard and will stand in your way when you need to, say, let someone go. But it’s not a definitive indicator of that, so I’d get this handled first and then see what happens.

does your team lack a sense of urgency?

If you’ve ever worked with someone who lacked a sense of urgency, you probably spotted it pretty quickly: Work languished, reminders were needed to push things forward, and the person generally didn’t seem terribly invested in how quickly things happened or whether they happened at all.

As destructive as that can be when it’s one person, it’s far more damaging when it’s a whole team. If the description above comes uncomfortably close to describing how your team operates, it’s time to do some thinking about how to inject more of a sense of urgency into your team culture. Of course, to be clear, “sense of urgency” shouldn’t mean panic or chaos, but rather that people are engaged and driving work forward with a sense that the speed of execution matters.

Here’s how you can get more of a sense of urgency on your team.

Model an appropriate sense of urgency yourself. This doesn’t mean that you should be racing around, yelling at people, or injecting anxiety into every planning meeting. It means showing through your actions that you care about driving toward results. For example, don’t load yourself or others down with low-impact work, spot and remove obstacles to work, keep meetings short and to the point (and insist on an agenda!), be responsive when people need your input, be rigorous about deadlines, don’t let projects just “drop,” and follow up when something isn’t happening in an appropriate amount of time.

Set expectations for projects up-front. All too often, managers get frustrated because a piece of work isn’t moving along as quickly as it should be, when they haven’t actually made their expectations explicit. Don’t hide the ball by making your staff guess what kind of timeline will seem on-track to you versus too leisurely; tell them. At the start of a project, talk through prioritization and any interim deadlines, and share whatever is in your head about timing – which could be anything from “I want to share a preliminary plan in the executive team meeting next week, so can you get me a draft in two days?” to “we have some time on this, but I’d like it finished by the end of the month.”

Set expectations more broadly, too. Talk explicitly with team members about how you want them to approach their work in general. For example, you might explain that a key to success on your team is having a bias toward getting things done and finding solutions when obstacles crop up.You could also explain that you don’t want team members to simply execute a series of activities that you assign them, but rather that they should see themselves as truly responsible for the success of their realms and for figuring out how to keep work moving forward.

Make sure each project has a single owner who is charged with keeping that project moving. When projects don’t have clear owners, they’re far more likely to languish. You might think that increasing the number of people responsible for the overall success of a project would increase its chances of success, but generally what happens is that the overall responsibility gets diffused and no one feels truly responsible for ensuring results.

Explain the reason behind deadlines. People are much more likely to work with urgency when they understand the need for it. “The client goes on vacation after Friday so if we don’t get her sign-off now, we’ll have to wait two more weeks” is a lot more compelling than “get this done by Thursday.”

Make a point of not creating a sense of urgency when things aren’t truly high priority. If everything is treated as urgent, then over time your team is likely to operate as if nothing is. You’re going to get much better results from people if you show that you apply some judgment (and allow them to apply judgment too) about what truly does require fast action and what doesn’t. Also, when people work in an environment where everything must happen now, they eventually burn out. So make sure that you’re careful to note when things aren’t rushes and can wait until it’s convenient.

I originally published this at Intuit QuickBase’s blog.

my older employee keeps talking about my age

A reader writes:

I recently started a brand new position (new department at the company). They hired me as the department manager and also hired a project coordinator (my direct report). We have just completed our first week together.

I am in the awkward learning curve of trying to figure out my role along company policies, procedures and culture while trying to provide direction and support for project coordinator. It has become quickly obvious that my direct report has a major issue with my age (I would guess I am 20 years younger then her). She’s making comments like, “Gosh, it’s crazy to have a supervisor that is the same age as my daughter” or “This structure will be an adjustment for me, I am used to being in the drivers seat, good for you for advancing in your career so quickly.”

With the first comment, I was in complete shock. Who says anything to their supervisor about their age?!? I have since used subtle humor tactics to divert / pivot from her age hangups, but they continue to sneak in. How should I proceed? It doesn’t help that we are both new and she obviously feels like we are on equal footing. For the record, I am not that young (37) nor do I look youthful (despite all of those expensive face creams).

When subtle humor works in these situations, it can be a great thing; it can let the other person save face and let you both avoid an awkward conversation. But I think of it as a one-shot deal; if the message doesn’t seem to land, then you need move to a more direct conversation. Continuing to just hint or pivot is too passive for a manager/employee relationship.

So it’s time to switch over to being very direct. The next time she makes a comment about your relative ages, stop the conversation and address it right in the moment: “Jane, you’ve mentioned our relative ages several times. I’m assuming it won’t be an issue for you.” And then just stop and see what she says. She may squirm, she may be embarrassed, or she may dig in her heels and make another comment about how it’s just unusual for her. If she does the latter, then you should say, “It doesn’t strike me as odd, but I’d rather we not get sidetracked on it.”

Hopefully this will be enough to convey to her that the comments need to stop. But if not and she continues, watch to see how frequent it is as she gets settled in, and also how aggressive it is. If it’s just a couple more comments and they’re not particularly egregious, I’d let it go — there’s actually power in not being rattled by it, and in not feeling you have to address every little challenge to your authority. (For example, “Good for you for advancing in your career so quickly” probably doesn’t need to be a big deal unless it’s said snidely or is part of a pattern of constant age references.) But if it’s frequent and/or aggressive, then yeah, you do need to stamp it out with something like, “Our ages really aren’t relevant here. Is there a reason you keep mentioning them?”

My bigger worry here, though, would be whether these are just naive and clumsy comments, or whether they indicate a deeper problem on her end with reporting to someone younger. If they’re just comments, you can probably move past them pretty quickly. But if she resents having you as her manager or doesn’t respect your ability to do your job, that’s an issue you’ll need to nip in the bud by addressing it just as you would any other performance issue. For example: “I’ve noticed you seem reluctant to take on assignments I give you. What’s going on?” Or, “We agreed that you’d do X, but you did Y. What happened?” … escalating to, if it continues, “In this role, I need you to do XYZ. Can you do that going forward?” There’s more advice on this here.

Meanwhile, though, the best thing that you can do is to treat her like you haven’t even noticed your age difference. Don’t let yourself feel awkward about it, remember that you were hired for a reason, and operate with the confidence of your position.