2 more reader updates

Here are updates from two people who had their letters answered here recently.

1. Do I need to set up team meetings? (#2 at the link)

I wanted to say thanks for answering my question at the end of July. Lots of people had really useful things to say in the comments, both about coping with my inability to read faces (I’ve changed the way I explain it as a result and the response from colleagues has been “ohhhhhhh….now I get what the problem is” and our communication has improved, so yay for unintended positive outcomes) and also on the purpose of having team meetings.

Since reading all those comments (and wow, I was probably not nearly as productive at work that day as I should have been!) and reflecting on things, we’ve started holding team meetings and it’s really making a difference: I’ve followed commenters advice and made the weekly team meeting a forum for looking at our long-term priorities and professional development rather than talking about our project deadlines and my team is really blossoming…they have started asking each other questions, spontaneously pitching in when others have tight deadlines, and best of all, they’ve begun to start thinking strategically when they do bring problems to me, in the sense that they are now asking “how should I go about answering questions like question 6, and what sorts of things do I need to be on the lookout for when I get asked that?” Instead of “what do I put for question 6 in the X report?” Also, it turns out that I don’t hate team meetings – I hate lame, pointless team meetings.

So thanks to you and all your readers – it’s been hard moving into a management role at such a senior level with so very little support from my manager (who is understandably a bit busy being the COO!) and I’m learning soooooooo much perusing the archives!

2. Should I feel guilty for having nothing to do?

Before job-searching, I tried to implement your advice and the commenters’ suggestions. It didn’t really work — there’s an overall pattern here of my boss drowning in day-to-day business and either lacking the time resources or focus to invest in improving systems overall. That was frustrating enough to make me realize that I’m fundamentally not a good fit at Teapots Inc. I considered going back to freelancing, but I like the stability of a full-time job, so I started applying to Craigslist ads, and voila! Thank you to everyone who offered guidance.

I don’t want to friend my coworkers on Facebook

A reader writes:

I am new the workforce. I’m working at  a small, family-owned and -operated firm. Everyone who works there, besides me and another new hire (we’ll call her Amanda), are either relatives or very close family friends. About a week after Amanda started, she proceeded to friend everyone in the office on Facebook. Obviously everyone else was already connected, but she did not add me because my privacy settings make finding me very difficult. No one else in the office has mentioned anything about this, and I assumed I was being professional by keeping work and personal life separate. My privacy settings don’t mean I have anything to hide; I just don’t like to broadcast everything I post to the entire world.

Anyway, this week Amanda found me on Facebook since I had “liked” our company page when I first started (note to self: don’t like company pages!) and sent me a friend request from her personal page.

I am nervous that denying her request and explaining to her that I like to keep work and home life separate will not go over well, and will be seen as me not fitting in to the culture that my company is trying to create, where everyone is very close. Should I just accept her request, or do you have any other suggestions how to handle this?

You can read my answer to this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and often updating/expanding my answers to them).

open thread – October 2, 2015

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on anything work-related that you want to talk about. If you want an answer from me, emailing me is still your best bet*, but this is a chance to talk to other readers.

* If you submitted a question to me recently, please don’t repost it here, as it may be in the to-be-answered queue :)

what do background checkers see, sprained ankles and free employee parking, and more

It’s five answers to five questions. Here we go…

1. My employer won’t give me free parking to help with my sprained ankle

I sprained my ankle last week outside of work, and while it seems to be healing quickly, it’s difficult and painful (not to mention slow) for me to walk long distances. I live about a mile from my work and normally walk or bike to work. Not having to pay for parking or a bus pass is the main reason I live where I do and definitely something I consider a perk of the job.

I asked HR if they’d be able to accommodate me by issuing a temporary free parking pass (it’s normally around $40/month to park in the company garage) and they said they can’t – I’d have to pay for it. There’s no way to pay per day if you don’t end up needing a full month of parking; it’s one lump sum deduction.

HR suggested I get a temporary disabled parking permit from the state so I can street park for free, but I don’t have a primary care doctor and the urgent care clinic I went to doesn’t provide documentation for those permits as a rule. A bus pass would also get me to work, but that costs about $25.

It’s not impossible for me to bike or walk with this injury, but it’s slow and is going to make the healing process longer. I’m a news reporter and my actual job can involve a fair bit of walking when I’m out in the field, so I don’t want to prolong the injury and further delay me being able to do my job well. I get that $40 a month for parking isn’t a ton of money, but it’s not in my budget and money is a bit tight with me supporting a partner who’s a full-time student. Am I off-base in thinking my company should accommodate my injury by temporarily providing free parking? Do you have any suggestions for other steps I could take, or do I just need to suck this up?

Yeah, I think they should give you a temporary parking pass, because smart employers (a) try to make their employees’ lives easier in situations like this, especially when there’s such a cheap, easy way to do it, and (b) don’t want to demoralize employees over 40 bucks. That said, it’s possible that they know that if they do it for you, they’ll have to field a bunch of requests from other people too, and maybe they don’t want to have to be in the position of explaining why your sprained ankle qualifies but Fergus’s gout and Lucinda’s bad back don’t. Or maybe they’ve denied some of those requests in the past, and so can’t do it for you without pissing off people they haven’t done it for in the past.

Anyway, I don’t think there’s much more you could or should do here. You’ve asked, they’ve said no, and that’s probably the answer you have to live with. Injuries do cost money sometimes, and I’d try to just look at this as one of those costs, although I know it sucks when it feels like your employer could make it a non-issue for you.

2. Client wants me to submit time sheets even though I’m a consultant

About six months ago, I started working full-time as a consultant for a tiny organization (as an independent contractor, not an employee.) I work remotely, with significant travel, and make my own hours. I get paid a yearly fee, spilt evenly over 12 months, based on 40 hours a week. For the first two months of my job, no mention was ever made about submitting time sheets.

After a couple of 80-hour weeks, the ED suggested that I keep a time sheet so that I could take time off later in the year. I said I’d keep an eye on my hours and but that it’d probably balance out in the end, as my work load fluctuates a fair bit. I never heard anything more about time sheets and I have continued to be paid on time each month (I don’t invoice, they just pay me.)

Today I received an email from the admin person asking me to submit time sheets for the last five months. I’m not sure how to respond to this. I have a rough idea of the hours I’ve put in but I haven’t been keeping detailed records and this request includes a period of time before time sheets were ever mentioned at all.

I’m frustrated by this request, so many months in, when time sheets were presented as something optional up until now. I was already feeling a bit strained about my relationship with the ED – there have been a couple of situations where he approved things that were incorrect, or followed directions and then expectations changed, and I felt blamed for the error. So I’m not thrilled about bringing this up, when I think there’s a possibility that he will say I was told to start submitting time sheets months ago.

I can start tracking my time from here on, though it’s a bit of a pain as I work when I feel productive or am needed rather than sitting down to put in clearly delineated blocks of time, plus lots of time spent thinking before I can actually produce deliverables. I might be able to make up five months of time sheets but it would be extremely time consuming and probably far from accurate. How do you suggest I approach this?

Tell them you’re concerned about running afoul of the regulations on independent contractors, since the IRS says that requiring regular time reporting by a worker can infer employee status. If the IRS were to determine that you were in factor an employee, that would be a very big deal for your client since they’d owe back taxes and penalties.

I’d say this to the admin: “I don’t want us to get in trouble with the IRS for violating their regulations on independent contractors or have them determine I’ve been misclassified and should have been treated and paid as an employee, which requiring time sheets can do. (They have a bunch of rules governing ways that contractors can’t be treated as employees.) I can include a total number of hours worked on my invoices if that would be useful, but we should avoid the kind of detailed time logging that employees might do.”

3. Will background checkers see every company I’ve worked for?

If/when a company does a background check, will they see any and all companies that I worked for? Or do they only look for companies that are listed on my resume? I recently left a company after working there only a few months and I want to know if potential employers will be able to see that (since I do not have it on my resume).

It depends. In most cases, they’re likely to only know about the jobs you tell them about. However, a thorough background check can turn up others. For example, a background checker might ask Former Job A why you left and might hear in response that you left to go work for Job B, which you happen to have left off your resume, or a reference might refer to it some other way (“I know she was working at Teapots Inc at one point but I’m not sure if she’s still there”), or it could come out in some other way.

Also, there’s a service called the Work Number, which is a online database for employment verifications, which may list every job you’ve ever held, if those employers use the service themselves (but many employers don’t, especially small employers, so it’s by no means comprehensive).

But if it’s a standard reference check (as opposed to a more thorough background check), it’s probably not going to come up. And if it does, well, there’s no requirement that you list all jobs you’ve ever had on your resume, and most people don’t — so that in and of itself isn’t a big deal.

Do keep in mind, though, that if you’re doing a background check for a government job or security clearance, you’ll be required to list every job you’ve ever held and sign attesting to its truth.

4. Applying for a job with someone who interviewed me three years ago

Approximately three years ago, I applied for a job at an up and coming company. They had just moved into a new space and called me in for an interview. I didn’t get the job. I have more experience now, and they’ve obviously grown and I have grown and they just advertised for a job that I am more suited for. I am going to apply, but the materials are sent to the same woman I interviewed with. Do I mention in the cover letter that I have gained experience since we last met and have grown as a professional? Or do I not say anything and assume she has interviewed so many people that she won’t recognize she met me before?

Assume she’ll remember you at some point — maybe not at the application stage but definitely at the interview stage if it gets that far. (I’ve interviewed a lot of people, but I think I’d recognize any of them if they showed up for another interview.)

So that means you should mention it in your cover letter. Otherwise you risk appearing like you don’t remember it, and that won’t reflect well on you. You can just say something like, “We talked in 2012 about your X position, and I was really impressed with Y and Z from our interview.”

5. Hearing the other side of the story

I was wondering if you have ever heard from someone an OP has written about. I often wonder what people are thinking that would prompt so many of the scenarios I see on your site. It would be so fantastic to hear both sides of a story from the first person perspective!

It’s happened a couple of times, actually! Twice people have written me and credibly argued that the facts in a situation were actually very different than what was presented by the letter-writer, and this post generated some really weird and confusing emails from someone who claimed to the person being talked about.

It would be awesome to be able to print both sides of a situation, but of course the nature of what most people write about means that they usually don’t want the person being discussed to know about their letter. (But if anyone ever has a situation where they’d be willing to let the other party write to me, by all means make this happen!)

Update: In the comment section, people are remembering and linking to other times this has happened. If you’re not usually a comments reader, you may enjoy it today.

should I be worried by a hiring process that’s just a single 30-minute interview?

A reader writes:

I’m hoping for your insight on a strange job interview experience I recently had.

I’m applying for an IT role at a small company with five people on staff. The position is a new one, and this will be their first hire outside of family and personal connections. Here’s how the application process has gone so far:

• A recruiter I’ve been working with sent this company my resume. (No cover letter, no additional information.)
• They arranged for a 30-minute in-person interview with me.
• During the interview itself, the hiring manager talked at length about the company, what they do, and what they are hoping for with the role. I was asked one question during the entire interview, to the effect of “do you have any questions for us?”
• I was told by the recruiter that this was the only stage of the application process — the hiring manager would make his decision based on these 30-minute interviews with me and some other candidates.

This seems really weird to me. This is weird, right?

But other than that, the job sounds really cool; there are a lot of things in the work that make me want to accept it if I get the offer.

So, how concerned should I be about this interview process that doesn’t seem really thought through? Is this a “proceed with caution” situation or a “run for the hills” situation?

Also, if I get an offer, what questions could I ask the hiring manager to vet this organization better? They are so small that I can’t find any information about them online at all, aside from a one page company website.

Well, it’s definitely true that very small companies often don’t have especially rigorous hiring processes, because they haven’t had a lot of experience interviewing and hiring. And often they haven’t had the bad hiring experiences that often nudge companies toward realizing that they need to change the way they hire.

This can be problematic for you, the candidate, because you want to know that they’ve actually vetted you and determined that there’s a high likelihood that you’ll succeed in the role. You don’t want to end up in a job or culture that you struggle in or end up miserable, fired, or quitting a few months in.

You also want to have enough interaction with them that you’re able to make your own decision about whether you want this particular job, with these particular people, at this particular company. And you can’t do that from a single 30-minute interview.

Since they’re sort of abdicating their responsibility to run a thorough hiring process, what I’d do in your shoes is run a modified version of it yourself: Sit down and think about everything that you think needs to be considered and talked through in order for both of you to figure out if this is the right fit. Then, if you do get an offer, say that you’re really interested in joining them and wonder if you can set up a call with the person you’d be reporting to to make sure you have a thorough understanding of the job. You could even say something like, “I know that especially in small companies, fit is really important.”

Then, on that call, run through everything you came up with earlier: Do you have a good feel for the day-to-day work, how they’re defining success, and what type of person would succeed in the role and in their culture and what type of person wouldn’t? What are the biggest obstacles in the work likely to be? Do you have a good sense of their management style? What weaknesses do you see in your background when you match it up against your understanding of what they’re looking for — and if you call out those weaknesses specifically, what’s their take on them? (For example: “You mentioned that you’re looking for someone with experience in X. My experience in X is fairly light. How do you see that playing out in this role?”)

Then take that information and look rigorously at whether the role is really the right match for you. (And no rose-colored glasses on while you do this! I know that rose-colored glasses are practically the uniform when you’re job-hunting, but your future quality of life depends on you leaving them off during this analysis.)

Also, because there’s a recruiter involved, she might be able to give you additional insight into the company and the job, so use her as a source of information too.

That should get you to a place where you’re more confident in your decision, regardless of how they reached theirs.

One last note: Make sure you’re really thought through what it’s like to work in a company that small, and one where you’ll be the first “outsider.” Some people do just fine in that context, but it comes with a lot of its own weirdness, and it’s not for everyone.

how to manage I.T. when you’re not a technical person

If you’re a non-technical person overseeing I.T. – one of the most critical parts of most organizations – how can you effectively manage an area so far outside your expertise?

Many COOs and VPs have had the unsettling realization that they’re now ultimately accountable for the performance of a team that in some cases might as well be speaking a different language. (We’re talking here, of course, about senior positions where the head of I.T. reports to you – not positions where you manage the I.T. team’s day-to-day work. If you’re in the latter, you need be be a technical person yourself, obvs.)

Before you start fearing that you’ll need to head back to school and take courses in systems analysis or application development, instead try these five key ways that non-techies can effectively oversee an I.T. team.

1. Hire strong people. Consider bringing in outside I.T. help when hiring key I.T. players, to help you create the job description, screen candidates, and participate in interviews. It’s crucial to get your hiring right here, since you’ll need to be able to trust this team to give you straight answers about how long something will take and what resources it will require, what resources they need, and what is and isn’t doable. You don’t want to be second-guessing those answers, so you need to hire people you’re going to trust and have confidence in.

2. Get aligned about big picture goals. You might not have much idea about how your I.T. team will achieve a particular goal, but you should know at a high level what goals need to be achieved. For example, you might agree that your I.T. team needs to deliver a fully-tested interactive mobile app up and running in time for your spring product launch with features X, Y, and Z, or ensure that technology runs smoothly enough that employees’ work is never more than minimally and rarely interrupted. Getting aligned about the outcomes you’re looking for is the important part; from there, they can figure out the best way to get there.

3. Ask good questions. Part of your role is to ensure that your tech folks are anticipating obstacles and challenges and have a plan for what they’ll do if things go wrong, that they’ve reality-checked their processes and plans, and that they’re taking things like organizational constraints into account. That means you need to ask good questions. For example: “What could go wrong and how will you plan for that?” “What milestones will you need to hit to make this delivery date?” “If this projects ends up not being a success, what do you think will have gone wrong?” “How do other companies handle the risk of X?”

4. Pay attention what you do see and understand. You might not understand all the technical details, but you probably know whether your organization is getting what it needs in the I.T. realm. Focus on those pieces. For example, if you’re the COO, you probably don’t need to understand exactly how your client contact database works, but you do need to know whether it’s giving your sales staff the functionality they need to do their jobs effectively. And you should certainly know things like whether your email and web connectivity are running smoothly.

5. Be honest about your limitations. Trying to bluff your way through technical conversation will hurt, not enhance, your credibility. You’ll gain far more trust by saying honestly, “I don’t understand this – can you explain it to me in layman’s terms?” or “Could you help me understand why X makes more sense than Y?” If you have the right people on your team and they see you adding value in other areas, they won’t hold this against you.

Originally published at Intuit Quickbase.

how to deal with a coworker yelling at other coworkers, when I’m the team lead but not the manager

A reader writes:

I am team leader on an events team in a university in Europe. I am in charge of running the event, which means directing the work of my two permanent team members (“Angela” and “Julia”). However, my boss is the manager of all three of us and carries out performance reviews, approves time off, etc. In addition to the two permanent staff, I recruit 10 student assistants for several months before and during each event. I am the manager of the student assistants as I hire, manage their work, deal with performance issues, and fire if necessary. So I am team lead for the permanent staff and manager for the temporary staff, which can be confusing. Nevertheless, I try to create a team atmosphere where we all work together.

We organize two big events per year. These are quite stressful to run. During the event, one of my student assistants, “Kevin,” told me that one of the permanent staff, “Angela,” had shouted at him for something that went wrong. It is the nature of working in events that things do not always go according to plan. This particular mistake was in a schedule that Kevin had worked on. I supervised his work and should have noticed it before the event, but didn’t. When Angela noticed the mistake, she blamed Kevin and shouted at him, to the extent that he was quite upset (which is very unusual for him, as he is a calm person). To me, this was a small error, which was solved during the event. I spoke to Angela at the time, as I wanted her to be aware that her shouting at Kevin had upset him, and it was not only his fault. She reacted very badly, cried, and shouted at me for “talking behind her back,” but then eventually calmed down and apologized to Kevin, which solved the immediate situation.

However, after the event, my other permanent team member, “Julia,” told me that three other student assistants had complained to her that Angela had also shouted at them during the event.

We will work with most of the student assistants again, and I value our good team spirit, so I do not want someone to be showing behavior that disrupts this. If one of my student assistants had done this, I would definitely speak to them and explain that shouting at others was not acceptable even when stressed, ask them to explain, and agree not to do it again. However, it seems more complicated as I am the team leader for Angela, not her manager. I am not ultimately in charge of her performance, just her work. I am reluctant to go to our manager as that seems to be blowing the issue out of proportion. But Angela reacted very badly when I spoke to her before. It’s also been three weeks. What would be the best course of action?

Well, someone needs to have a serious conversation with Angela.

It’s reasonable for you, as the team lead and the person supervising her work, to have that conversation — just as you did earlier, when you heard she had yelled at Kevin. Her reaction there — shouting (again!) and accusing you of “talking behind her back” — was inappropriate, and ideally you would have told her that on the spot, as well as explained that it’s your job to talk to student workers about this kind of thing.

However, at this point, you’ve heard that she has yelled at four different people. Actually, five, since she yelled at you when you tried to talk to her about it. That’s enough of a concern that it’s time to loop your manager in. This is important information that your manager needs to have about a behavior pattern of someone she manages. That’s not “blowing the issue out of proportion”; that’s giving your manager information that she needs to have in order to do her own job effectively.

And to be clear, routinely yelling at people is a pretty serious issue. I’d actually argue it’s a big deal if it only happens once. Happening five times is quite serious, and your manager needs to be told so she can address it (or so that the two of you can jointly address it).

we don’t want a grandson back in the family business, banning sleeveless tops, and more

It’s five answers to five questions. Here we go…

1. We don’t want my grandson to return to the family business

When you have a “family business” and have other employees, it creates a mass of interaction emotions. We have a small office. My son runs the business my late husband and I started. I work with him. We have two sales employees. We all get along well.

Enter the grandson. At 21 years old, he has completed one year of college and has no interest in going back, so his dad placed him in the office temporarily to work during a peak work time.

A year has passed and the two salespeople and I were told that my grandson was available to help again. The three of us expressed the opinion that we’d rather work a little harder and a little longer than have him come back. He’s a very personable, likeable, capable, neat person. But when assigned a task, we found that we had to constantly nag him or remind him to get it done and then often had to resort to doing it ourselves because he hadn’t followed through.

Were we right in vetoing his coming back to work with us? And why is he not embarrassed by this rejection?

Sure sounds like you were right. If he doesn’t actually do the work you need without nagging, it doesn’t make any sense to bring him back on board, at least not unless he demonstrates that he’s able and willing to do better. He had a shot, and he messed up. In a non-family business, he wouldn’t get another chance. In a family business, it’s possible that he could in the future, but he needs to give you reason to think that he grasps what the problems were last time and won’t repeat them. (And frankly, I’d argue you’re doing him a favor of not overlooking this stuff; it’s going to help his future quality of life if he learns this lesson quickly.)

As for why he’s not embarrassed — I’d guess for the same reason that it happened in the first place: he doesn’t yet have the work ethic or maturity to quite understand what it means to have a job and people depending on your work.

2. My office has banned sleeveless tops

I have had my current job for seven months, and it was announced today that sleeveless tops are not appropriate for the office.

I am furious over this! I’ve worked in a few offices over my 12-year receptionist/administrative assistant career, but this is the first time I’ve ever come across this. I can understand short skirts, sheer fabrics, leggings, flip-flops, low-cut necklines, facial tattoos, and unkempt beards being inappropriate for the workplace, but what exactly makes the mere absence of sleeves “inappropriate”?

I have a few sleeveless tops, and by tops, I don’t mean tank tops or tops with spaghetti straps. All of mine are cut up to the collarbone in front, the arm hole comes all the way up to the armpit, the chest and back are completely covered, no bra strap shows at all, and these tops are not tight in any way, shape or form. What the heck is the problem with that? I have yet to hear a good reason for this.

I feel this is an antiquated view on dress based on personal biases and hangups. I cannot believe that in 2015, this still exists! Can you please explain to me why employers consider this inappropriate???

Indeed I can, because I’m someone who doesn’t like to see sleeveless tops in the workplace, or more accurately, tops that expose your armpits when you raise your arms (which not all sleeveless tops do but far too many are guilty of). I believe with all my soul that exposed armpits don’t belong at work.

Different workplaces have different standards on this; there are certainly plenty where sleeveless tops are acceptable (although interestingly, only for women; I’ve never seen a professional workplace that allowed it for men). But it’s very, very common to prohibit them, so your office isn’t doing something outrageous or weird here.

3. My boss said my coworker’s culture is the reason she’s unhelpful

I work with a woman who hardly talks to anyone (she is a manager) and doesn’t respond to emails, and other staff complain she isn’t helpful. I know she frustrates our boss because he has told me so. He gets very frustrated with her as well, but then he dismisses it as being because of her her culture (she is Native American). Since when is an individual’s culture to not do their job and not be willing to help? Is this a valid reason not to address issues with her?

What the hell? No. What a racist and gross thing for him say and think. He’s doing a disservice to her, her colleagues, and Native Americans.

He should be giving her straightforward feedback about what she needs to be doing differently, not letting problems fester while he badmouths her behind her back.

Culture can play a role in different approaches to work — but in a situation where someone isn’t meeting reasonable expectations (whether cultural differences are playing a role or not), the way to handle that is by helping them understand what those expectations are, not just sitting by while they perform badly and not stepping in to coach them.

4. My boss keeps pressuring me to work more hours and do work outside our agreement

I’ve been at my job for three years, and my boss expects me to be her superwoman. I work in her home, taking care of her special needs son. My job requires I take care of him and do light housework. But I do more than that. I practically take care of everyone in the house and clean/mop the whole house.

I work 40 hours a week and have Saturday and Sunday’s off. But lately my boss has been wanting me to give up my free time so that I can take care of her family while she does other things. I’ve told her no, because when will I have my own free time? Just recently, a friend of hers had her fourth child, and she and her husband want to have a date night and my boss suggested me. I told her no when the same question was asked last year, but they will not listen. How do I tell her nicely that I’m not interested and that I also don’t appreciate having to do her housework?

About the requests you to do additional work outside of your regular hours: “I’m not available outside my regular hours for you because of other commitments. Sorry I can’t help!” If she presses: “I’m really not available beyond the regular hours we’ve already agreed to. You’ve been asking me for additional hours more frequently lately, so I want to make sure that we’re on the same page that I’m not able to take work outside of my regular schedule.”

About the added housework: If you’ve let it go on for a while, it might be harder to put a stop to it now. But you could try saying something like, “When I came on, we agreed that I’d take care of Xavier and do light housework, like X, Y, and Z. I was willing to pitch in on other housework when you were in a pinch, but I’ve realized that it’s become the norm and I want to get back to our original agreement, which would mean not doing things like mopping the floors or doing the rest of the family’s laundry. Can we return to our agreement agreement on that?”

5. If my last day is a Tuesday, do I have to be paid for the full week?

I have recently given my company notice that I will end my employment on October 30. I also said to them that I understand that if they want to let me go sooner. I just ask that they don’t tell me on Friday afternoon that that will be my last day — that they give me a week’s notice so I can make arrangements with my next employer. If they let me go on say, a Tuesday, do they have to pay me for the full week? I work in Missouri, and I am an exempt salaried employee.

No, they only have to pay you through whatever you last day is. So if your last day is a Tuesday, they’d pay you just for two days that week. You might be getting confused by the requirement that exempt employees’ pay not be docked if they work any part of a week — but there’s an exception in the law for the first and last week of employment, if the person starts or leaves mid-way through the week.

our email signatures have to say “unhappy with my service? email my boss!”

A reader writes:

I work in a (fairly large) group of about 50 people, liaising with clients on a daily basis. Clients have always been able to ask to escalate problems and talk up the chain of command by requesting this. Typically, this is a very infrequent occurrence; as far as I know, all my customers are satisfied with my service.

However, as of the beginning of next month, the plan is that every team member will add an email signature that says: “Unhappy with my service? Email my boss!”

We all have until the start of next month to add this signature.

Am I alone in thinking this is a horrible idea? I have nothing against sharing my manager’s details and soliciting feedback, but this feels like it’s just soliciting negative feedback, and I think it’ll make clients view us as a bunch of jokers (as though not liking the service they’d received is a common occurrence).

Any ideas on how to raise this with management, as they seem kind of set on this?

I don’t think it’s necessarily going to encourage negative feedback, but I do think that it will make y’all seem more like cogs than experts. It’s not the kind of thing that you normally see in skilled professionals’ email signatures.

It’ll also probably make some customers uncomfortable; I know I’d feel awkward about dealing with a company that made its employees do that.

And yes, as you pointed out, it’s going to signal “we don’t hire people who we trust to do a good job.” As well as “and we’re asking you to police them for us.”

It would be interesting to know what spurred this — is there a particular pattern of problems that this is in response to? Or just someone’s random idea for what good customer service looks like?

But regardless, I agree with you — it’s a bad idea.

As for how to raise it with your management, it depends in part on your dynamic with them, but I’d say this: “I’m concerned this is at odds with the image that we work hard to present to clients — that we’re skilled professionals who they can trust. I do think we should make it easy for clients to escalate any problems, but if the current system isn’t working in that way, maybe we could brainstorm other ideas for improving that?”

when flexible schedules hurt other coworkers

A reader writes:

My colleague and I work in a particularly specialized area in our firm. There are the two of us, plus our director, who is not a specialist.

My colleague, Mary, recently returned from having her second child and asked to work 10 am til 3 pm, 5 days a week, which she got. So she’s down to 60% of standard hours. She is out of work on the dot of 3, and as far as I know, she is not doing anything in the evenings — some client materials cannot leave the office, but she also does not seem to be answering any emails or doing any online research.

Good for her, you might say — but the problem I have with this is the staff of my mini-department is down from 2 to effectively 1.6. The work coming in has not decreased at all. I have all my existing clients to work on, plus those of Mary’s who phone with urgent queries after she has gone, all those for whom some travel is required (including several who used to be Mary’s), and most of the new inquiries, since I am the person who is in the office at the end and at the beginning of the day. My “office hours” are 9-5:30 and before Mary went part-time, 85% of the year I would be out of the office by 6. Now? I’m working lunch and leaving by 8 at the earliest, plus my travel has doubled.

I find myself becoming increasingly irritated at Mary for assuming that she can leave on time and that I will just deal with work that comes up when she is gone for the day. I have said to her on more than one occasion, “Look, I cannot do this for you. I have XYZ of my own to finish,” to be met with either “But my hours are shorter now” or “But if it does not get done we will lose the client.” And unfortunately, if the clients dry up, so does the job.

I am even more irritated at my employer, who agreed to Mary’s working part-time without considering that that meant I would be doing not only my job but half of Mary’s. My director tells me that he made the point that neither he nor I saw this as a workable solution, but apparently the head and HR wanted the firm to appear to be family friendly. Both of us have asked whether in that case we can have another part-timer, which has met with baffled looks.

I used to really enjoy my job, but this cannot continue. I have already registered with a couple of recruitment agencies. Do you have any other suggestions?

You can read my answer to this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and often updating/expanding my answers to them).

Also, a note about my articles at Inc.: If you’re outside the U.S. or using an ad blocker, Inc. may ask you to register in order to read more than one article there. That’s because they otherwise aren’t able to earn any revenue from those page views, which they’re of course dependent on in order to continue to exist.